Home/Customer Self-Service Software
Updated on: April 21, 2021
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Customer Self-Service Software

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Salesforce Knowledge

Service Cloud: The Knowledge Management Solution
(18 Ratings)

Let your customers find answers on their own with Salesforce's knowledge management solution. See how our knowledge base software helps maximize agent productivity.

Salesforce Knowledge Alternatives

Salesforce Self-Service...

Self Service Portal and Customer Communities by Service Cloud
(75 Ratings)

Give your customers the self-service portals, discussion forums and access to the answers they need quickly, anytime, and from their laptop, tablet or mobile device. You can empower your customers with Communities by Service Cloud. With self-service communities, you can provide your representatives and employees the tools for greater customer engagement that will resolve problems and answer questions faster.

Salesforce Self-Service (Customer Community) Alternatives

Nina

Intelligent automated virtual assistant technology | Nuance
(3 Ratings)

VirtuOz is the leader in Digital Customer Relationships. Large and mid-market enterprises use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels. The company processed over 166 million conversations on behalf of its customers in 2011.

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HelpDocs

Knowledge Base Software - HelpDocs
(6 Ratings)

HelpDocs creates knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use. Start with 14 days free.

HelpDocs Alternatives

phpMyFAQ

phpMyFAQ - Open Source FAQ software
(1 Ratings)

phpMyFAQ is a mobile-friendly, feature-rich, scalable open source FAQ web app for PHP 7 and PHP 8

phpMyFAQ Alternatives

SAP Hybris Service

Customer Service CRM and Call Center Software Solutions | SAP
(2 Ratings)

Provide great service experiences with SAP Service Cloud, customer service and field service software for SMEs and enterprises. Learn more now!

SAP Hybris Service Alternatives

eGain SelfService+AI

Best Web Self-Service Software for Customers | eGain
(3 Ratings)

eGain’s web self-service software ensures that customers who choose web self-service are able to use it successfully to resolve their issues.

eGain SelfService+AI Alternatives

Forumbee

Forumbee | Community Software for Customer and Employee Engagement
(2 Ratings)

Scale product support and increase customer satisfaction with an online user community for your product or website. Easy to use discussion forums, Q&A software, knowledge base, and customer feedback tools.

Forumbee Alternatives

Inflectra KronoDesk

Help Desk Software & Service Management Tools - Free Trial!
(3 Ratings)

Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Start your free 30-day trial today!

Inflectra KronoDesk Alternatives

HelpSite

HelpSite: Make a Knowledge Base / Support Center - for free!
(4 Ratings)

HelpSite is a support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. Users get their questions answered faster and support agents save time.

HelpSite Alternatives

List of Customer Self-Service Software

PRODUCT NAME AGGREGATED RATINGS (OUT OF 5)
4
4.1
5
4.6
4
4.5
4.5
5
4.3
5

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