Home/Customer Self-Service SoftwareUpdated on: September 27, 2023

Customer Self-Service Software

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Salesforce Knowledge

Service Cloud: The Knowledge Management Solution
(18 Ratings)

Let your customers find answers on their own with Salesforce's knowledge management solution. See how our knowledge base software helps maximize agent productivity.

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Salesforce Self-Service...

Self Service Portal and Customer Communities by Service Cloud
(75 Ratings)

Give your customers the self-service portals, discussion forums and access to the answers they need quickly, anytime, and from their laptop, tablet or mobile device. You can empower your customers with Communities by Service Cloud. With self-service communities, you can provide your representatives and employees the tools for greater customer engagement that will resolve problems and answer questions faster.

Salesforce Self-Service (Customer Community) Alternatives


Intelligent automated virtual assistant technology | Nuance
(3 Ratings)

VirtuOz is the leader in Digital Customer Relationships. Large and mid-market enterprises use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels. The company processed over 166 million conversations on behalf of its customers in 2011.

Nina Alternatives


Knowledge Base Software - HelpDocs
(6 Ratings)

HelpDocs creates knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use. Start with 14 days free.

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Pega Customer Service

Personalized customer service across every journey
(13 Ratings)

These days, you need to do it all. Minimize costs and get the most out of your channels with intelligent automation and case management. Your customers want to feel taken care of. Provide them with proactive, personalized, and frictionless experiences across any channel. Your agents are integral to your success. Keep your team connected, effective, and productive wherever they are.

What is Pega Customer Service ? Pega Customer Service Pricing Pega Customer Service Alternatives


phpMyFAQ - Open Source FAQ software
(1 Ratings)

phpMyFAQ is a mobile-friendly, feature-rich, scalable open source FAQ web app for PHP 7 and PHP 8

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SAP Hybris Service

Customer Service CRM and Call Center Software Solutions | SAP
(2 Ratings)

Provide great service experiences with SAP Service Cloud, customer service and field service software for SMEs and enterprises. Learn more now!

SAP Hybris Service Alternatives

eGain SelfService+AI

Best Web Self-Service Software for Customers | eGain
(3 Ratings)

eGain’s web self-service software ensures that customers who choose web self-service are able to use it successfully to resolve their issues.

eGain SelfService+AI Alternatives


Forumbee | Community Software for Customer and Employee Engagement
(2 Ratings)

Scale product support and increase customer satisfaction with an online user community for your product or website. Easy to use discussion forums, Q&A software, knowledge base, and customer feedback tools.

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Inflectra KronoDesk

Help Desk Software & Service Management Tools - Free Trial!
(3 Ratings)

Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Start your free 30-day trial today!

Inflectra KronoDesk Alternatives


A Conversational AI Software
(3 Ratings)

Synthetix software is a Customer Service software to automate business workflows. The software offers a searchable knowledge-base of solutions to convert leads in real-time. Engage customers with CRM and Live Chat integration to generate revenues and boosting CSAT scores. Collaborate with your team and measure agent productivity with responses. Marketers, Small and Medium companies make use of the software.

What is Synthetix ? Synthetix Pricing Synthetix Alternatives


HelpSite: Make a Knowledge Base / Support Center - for free!
(4 Ratings)

HelpSite is a support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. Users get their questions answered faster and support agents save time.

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Businesses Trust AnswerDash for Intelligent Self-Service Support — AnswerDash
(16 Ratings)

AnswerDash has helped businesses of all sizes to provide great customer experience and a reduction in their customer support costs with self-service support

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OMQ Help

AI based customer self service with smart knowledge base
(0 Ratings)

OMQ Help is an auto-searching help page similar to FAQ. The intelligent knowledge database reacts to ongoing changes in customer behavior. It displays the current most asked questions and their solutions.

OMQ Help Alternatives


The first Customer Collaboration Platform
(0 Ratings)

Are you looking for a reliable workspace that provides users with customized options and empowers the customer success team to take care of customers? Look no further than EverAfter! This all-in-one self-service workspace is fully white-labeled and offers customization, allowing users to create unique experiences for each customer. It enables customer success teams to have greater control over the customer experience. With this intelligent widget-based hubs, users can easily design personalized workspaces for different user types and stages in the life cycle. Plus, it can be embedded into the existing product or shared through a private link the choice is yours! At EverAfter, they were committed to helping businesses provide amazing customer service that keeps customers coming back for more. This intuitive platform will help this team build longer-lasting relationships with customers and ensure their loyalty. That’s why we believe so strongly in this motto: taking care of customers ‘happily ever after’. So why not give EverAfter a try today? show more

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Сustоmizаble & Scalable Knowledge Base Software
(0 Ratings)

LаbiKnоw is a robust knowledge base & сustоmers оnbоаrding solution with embeddable help widget with answers, customizable help center site and ability to соntасt suрроrt, аnnоunсements and public rоаdmар. With LаbiKnоw's сustоmizаble knowledge base, embeddable help widget & change lоg in one аttractive widget you can create a fully simplified suрроrt experience in а single widget. The solution will let you seamlessly оnbоаrd clients, keep them engaged and updated, without having to spend hours on suрроrt. The help widget mixes your knowledge base, соntасt suрроrt form and announcements feed which makes it the best customer suрроrt sоftwаre. With LаbiKnоw, you can create a dedicated center раge for help without having the need to code. You can also customize the help center раge to match your brand identity with simple editing tооls. The easy to use online editor can сreаte help center articles in a few seсоnds. You саn even add images, videos, texts, and much more. LаbiKnоw’s Starter plan costs 39$/month while growth and enterprise plan cost 159$ and 399$/month. You can also set up a 14 day free trial with LabiKnow. show more

What is LabiKnow ? LabiKnow Pricing LabiKnow Alternatives


Intelligent, Interactive decision trees
(0 Ratings)

Guide agents through the complete call-handling process with customers. Track agent activity states, workflow with real time command center.

What is Aselector ? Aselector Pricing Aselector Alternatives


FAQHUB - Single source of FAQ management
(0 Ratings)

FAQHUB makes it easy for your customers to find what they are looking for in the FAQ section. This tool is designed to enhance your customers' experience and to reduce the load on customer service team.

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Easy Service Tracking
(0 Ratings)

ReadyYet.net reduces the number of unnecessary phone calls to your small business by empowering clients to view the realtime status of their service online at anytime.

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Automated, Intelligent Customer Service
(0 Ratings)

Introducing Helpix—the clever, AI-powered platform that engages the customers in a natural, conversational way! With Helpix, the business can provide lightning-fast customer service via text, email, social media, live chat, and WhatsApp—all while maintaining the human touch. Say goodbye to cumbersome, rigid support systems and hello to a modern and intuitive experience. Helpix ensures the customers feel heard and respected: it uses an optichannel approach, seamlessly guiding customers through the precise process they need to resolve their issues quickly. In addition, a suite of integrated tools allow users to check the status of their requests at any time. Helpix is so smart, it’s like having a world-class customer support team at the fingertips. Whether the customers need help with a product, an account issue, or general inquiries, Helpix provides comprehensive, round-the-clock customer care. show more

What is Helpix ? Helpix Pricing Helpix Alternatives

List of Customer Self-Service Software

Salesforce Knowledge 4
Salesforce Self-Service (Customer Community) 4.1
Nina 5
HelpDocs 4.6
Pega Customer Service 4.4
phpMyFAQ 4
SAP Hybris Service 4.5
eGain SelfService+AI 4.5
Forumbee 5
Inflectra KronoDesk 4.3

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