Jitbit Helpdesk

About Jitbit Helpdesk

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $24.92. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

90%
Momentum

67%
Popularity

83%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Jitbit Helpdesk Awards

# 13 Most Popular Software Help Desk Software
Q2 2024

# 10 Most Popular Software Help Desk Software
Q2 2023

# 10 Highly Rated Help Desk Software
Q1 2022

# 9 Fastest Growing Help Desk Software
Q1 2022

# 9 Most Popular Help Desk Software
Q1 2022

# 5 Highly Rated Help Desk Software
Q1 2021

# 10 Most Popular Help Desk Software
Q1 2021

Jitbit Helpdesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Jitbit Helpdesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( One-time license / Subscription )

Pricing Plans

MONTHLY YEARLY

Freelancer $24.92 $29.00 per month

The essentials to provide basic support for clients

Features

1 agent
Unlimited storage
All the core features
iOS/Android apps
Custom domain

Startup $58.25 $69.00 per month

For aspiring teams getting traction

Features

4 agents
Unlimited storage
All the core features
iOS/Android apps
Custom domain

Company $108.25 $129.00 per month

Established profitable businesses

Features

7 agents
Unlimited storage
All the core features
iOS/Android apps
Custom domain
Downloadable backup

Enterprise $208.25 $249.00 per month

Big and serious enterprises with thousands of clients

Features

9 agents, $29 extra
Unlimited storage
All the core features
iOS/Android apps
Custom domain
Downloadable backup
Hide "powered by Jitbit"
Expedited support
HIPAA compliance, BAA

Small (For Your Server) $2,199.00 $2,199.00 One-Time Perpetual License

Medium sized support teams

Features

10 agents
Free upgrades for 1 year
Perpetual license

Company (For Your Server) $3,799.00 $3,799.00 One-time Perpetual License

For established profitable businesses

Features

20 agents
Free upgrades for 1 year
Perpetual license
iOS/Android apps
API, SAML

Enterprise (For Your Server) $6,499.00 $6,499.00 One-time Perpetual License

For enterprise-scale internal & external support

Features

Unlimited agents
Free upgrades for 1 year
Perpetual license
iOS/Android apps
API, SAML
Expedited support

Source Codes Custom

Need to review and modify the source codes

Features

Unlimited agents
Free upgrades for 1 year
Perpetual license
iOS/Android apps
API, SAML
Expedited support
Source codes included

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 20/03/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Jitbit Helpdesk Pricing

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Jitbit Helpdesk Reviews

User Rating

4.4/5 (Based on 151 Ratings)

Rating Distribution

Excellent
51%
Very Good
41.1%
Average
6%
Poor
1.3%
Terrible
0.7%

User Sentiments

Easy to use Interface, Efficient Ticketing System, Extensive Integrations, Excellent Customer Support

Limited Customization Options, Lack of Built-in Dashboard, Subpar Mobile Application, Role-Based Permissions Issues

Do You Use Jitbit Helpdesk?

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Review Summary

Users find Jitbit Helpdesk easy to use, reliable, and affordable. It is praised for its intuitive interface, comprehensive features, and excellent customer support. Many reviewers highlight its ticketing system, automation capabilities, reporting tools, and integration options as key strengths. Additionally, users appreciate its mobile app and the ability to customize it according to their needs. However, some users mention limited customization options and occasional glitches as areas for improvement. Overall, Jitbit Helpdesk is a popular choice for businesses seeking a user-friendly and cost-effective help desk solution.

Pros

Userfriendly interface: Simple and intuitive design, easy to navigate and manage tickets.
Affordable pricing: Competitive pricing plans with flexible options for businesses of all sizes.

Cons

Limited customization: Fewer customization and integration options compared to some competitors.
Limited reporting features: Basic reporting capabilities may not meet the needs of larger or more complex organizations.

Jitbit Helpdesk Reviews

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