Home/Help Desk Software/Jitbit Helpdesk
Updated on: May 27, 2022

What is Jitbit Helpdesk ?

Official Website
Jitbit Helpdesk - Help Desk Software
View Gallery
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Jitbit Helpdesk

Your go-to customer service software
(106 Ratings) Write Review

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets.

Jitbit Helpdesk Awards

Jitbit Helpdesk Features Show All Features

Jitbit Helpdesk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Edinburgh, Scotland / +1 646-397-7708
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Jitbit Helpdesk Pricing

Pricing ModelFree Trial , One-time license , Subscription
MONTHLY YEARLY
Freelancer
$24.92 /Month
Billed Yearly

$299 billed Yearly

Features

  • Agents included - 1
  • Storage space (for attachments) - UNLIMITED
  • All the core features
  • iOS & Android apps
  • Your own domain
Startup
$58.25 /Month
Billed Yearly

$699 billed Yearly

Features

  • Agents included - Up to 4
  • Storage space (for attachments) - UNLIMITED
  • All the core features
  • iOS & Android apps
  • Your own domain
Company
$108.25 /Month
Billed Yearly

$1299 billed Yearly

Features

  • Agents included - Up to 7
  • Storage space (for attachments) - UNLIMITED
  • All the core features
  • iOS & Android apps
  • Your own domain
  • Downloadable backups
Enterprise
$208.25 /Month
Billed Yearly

$2499 billed Yearly

($29 per extra agent)

Features

  • Agents included - Up to 9
  • Storage space (for attachments) - UNLIMITED
  • All the core features
  • iOS & Android apps
  • Your own domain
  • Downloadable backups
  • Hide "powered by Jitbit"
  • Expedited support, HIPAA compliance, BAA
Small (For Your Server)
$1,699

Features

  • Number of agents - Up to 10
  • Free upgrades within 1 year
  • Perpetual license
Company (For Your Server)
$3,499

Features

  • Number of agents - Up to 20
  • Free upgrades within 1 year
  • Perpetual license
  • iOS & Android apps
  • API, SAML
Enterprise (For Your Server)
$4,999

Features

  • Number of agents - Unlimited
  • Free upgrades within 1 year
  • Perpetual license
  • iOS & Android apps
  • API, SAML
  • Source codes
  • Expedited support
SaaS (Hosted)
$24 /Month

Features

  • Number of agents
  • Free upgrades within 1 year
  • Perpetual license
  • iOS & Android apps
  • API, SAML
  • Source codes
  • Expedited support
Screenshot of the Vendor Pricing Page
View Full Screen
Disclaimer: The pricing details were last updated on 11/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Jitbit Helpdesk pricing.

Jitbit Helpdesk Alternatives Jitbit Helpdesk Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(11245 RATINGS)
monday.com Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From... read more
Try for Free
Freshservice
(1444 RATINGS)
Freshservice Freshservice is an online IT Service Management solution. The tool puts a refreshing user... read more
Visit Website
81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
EngageBay Helpdesk S...
EngageBay Helpdesk S... EngageBay is a smart, affordable, and integrated all-in-one marketing, sales, and service software... read more
Visit Website
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho Desk
(3459 RATINGS)
Zoho Desk It is a context aware health desk software which will help you to provide efficient customer... read more
Start Free Trial
Jitbit Helpdesk vs Zoho Desk
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SysAid
(1049 RATINGS)
SysAid SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential... read more
Start Free Trial
Jitbit Helpdesk vs SysAid
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveAgent
(1539 RATINGS)
LiveAgent A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center.... read more
Start Free Trial
Jitbit Helpdesk vs LiveAgent
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TeamSupport
(1571 RATINGS)
TeamSupport TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices,... read more
Start Free Trial
Jitbit Helpdesk vs TeamSupport
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Help Scout
(741 RATINGS)
Help Scout Help Scout is an all in one customer service platform that helps small businesses, growing startups... read more
Start Free Trial
Jitbit Helpdesk vs Help Scout
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
osTicket
(56 RATINGS)
osTicket osTicket is an open-source helpdesk management software solution that offers both IT asset... read more
Start Free Trial
Jitbit Helpdesk vs osTicket
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk
(5372 RATINGS)
Freshdesk A cloud-based customer support software that offers all in one solution for business needs to... read more
Start Free Trial
Jitbit Helpdesk vs Freshdesk
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Kayako
(280 RATINGS)
Kayako Kayako is a help desk software as well as a CRM software for keeping both internal team and... read more
Start Free Trial
Jitbit Helpdesk vs Kayako
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Reamaze
(194 RATINGS)
Reamaze Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses... read more
Start Free Trial
Jitbit Helpdesk vs Reamaze
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
HelpDesk
(50 RATINGS)
HelpDesk HelpDesk is a ticketing tool that functions as a help desk software that aids the customer... read more
Start Free Trial
Jitbit Helpdesk vs HelpDesk

Jitbit Helpdesk Reviews

OVERALL RATING
4.4
Based on 106 Rating(s)
Rating Distribution
  • 61.4 %
  • 47.1 %
  • 7.1 %
  • 1.4 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on Jitbit Helpdesk

Jitbit Helpdesk Ticketing System Walkthrough
Jitbit Helpdesk Ticketing System Walkthrough
Jitbit Helpdesk: Assign Canned Responses to Categories
Create subtickets in Jitbit Helpdesk Software
Live Chat auto responder in Jitbit Helpdesk

Jitbit Helpdesk Screenshots

Jitbit HelpDesk : Dashboard screenshot
Jitbit HelpDesk : Reports screenshot
Jitbit HelpDesk : Tickets screenshot
Integrations screenshot
Jitbit HelpDesk : Dashboard screenshot
Jitbit HelpDesk : Dashboard screenshot
Jitbit HelpDesk : Reports screenshot
Jitbit HelpDesk : Tickets screenshot
Integrations screenshot

Jitbit Helpdesk FAQs

Jitbit Helpdesk is Help Desk Software. Jitbit Helpdesk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Jitbit Helpdesk features.

Yes, Jitbit Helpdesk provides API.

Customers

Microsoft
Microsoft
Adobe
Adobe
Xerox
Xerox
GE
GE
HP
HP
VMware
VMware

Jitbit Helpdesk Integration

98%
WordPress
(14399 RATINGS) Website Builder Software
98%
GitHub
(6665 RATINGS) Application Development Software
93%
Trello
(34935 RATINGS) Project Management Software
98%
Visual Studio IDE
(2921 RATINGS) Online IDE
98%
GitLab
(639 RATINGS) Continuous Integration Software
97%
Harvest
(907 RATINGS) Time Tracking Software
96%
Asana
(20183 RATINGS) Project Management Software
Slack
(55746 RATINGS) Business Instant Messaging Software
Zapier
(3301 RATINGS) iPaaS Software
98%
Jira
(6774 RATINGS) Product Management Software
98%
SurveyMonkey
(18884 RATINGS) Survey/ User Feedback Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com