What are the best aspects of this product?
We’ve tried different ticketing software options from a lot of brands before, but only JitBit Helpdesk has suited our company. Easy to install, integrate and run, plus it has efficient managing features with dedicated customer care. The customer service communicates with us professionally, which helped us gather suggestions for the good of our company.
What aspects are problematic or could work better?
The job interface has a client, head and expert tags, but I think these are not enough. Say, there are those which you can’t classify as an expert, but doesn’t fit with a client tag as well. In addition, clients cannot easily access tickets in a class without being tagged as experts.
What specific problems in your company were solved by this product?
We need a platform for our interior helpdesk, which this software has fulfilled. What’s more, it helps us to create a framework for other departments easily, which lets them to get external assistance, such as suggestions and support.
Are you a current user of this product?