Home/Help Desk Software/Jitbit Helpdesk
Updated on: February 25, 2021
What is Jitbit Helpdesk ?
Jitbit Helpdesk - Help Desk Software : SaaSworthy.com
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Jitbit Helpdesk

Your go-to customer service software
(103 Ratings) Write Review

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets.

Jitbit Helpdesk Awards

Highly Rated
Most Popular

Jitbit Helpdesk Features Show All Features

Jitbit Helpdesk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Edinburgh, Scotland / +1 646-397-7708
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Jitbit Helpdesk Pricing

Pricing ModelOne-time license , Subscription , Quotation Based
MONTHLY YEARLY
Freelancer (Hosted)
$24.92 /Month
Billed Yearly

$299 billed Yearly

Features

  • Agents included: 1
  • Storage space (for attachments): 1 GB
  • Moneyback
  • Instant delivery
  • Upgrade/downgrade anytime
  • Secure and affordable
Startup (Hosted)
$58.25 /Month
Billed Yearly

$699 billed Yearly

Features

  • Agents included : up to 4
  • Storage space (for attachments) : 5 GB
  • iOS and Android apps
  • Includes features of Freelancer plan
Company (Hosted)
$108.25 /Month
Billed Yearly

$1299 billed Yearly

Features

  • Agents included : up to 7
  • Storage space (for attachments) : 10 GB
  • Includes features of Startup plan, plus
  • Your own domain
  • Downloadable backups
Enterprise (Hosted)
$208.25 /Month
Billed Yearly

$2499 billed Yearly

Features

  • Agents included : up to 9 ($29 per extra agent)
  • Storage space (for attachments) : Unlimited
  • Includes features of Company plan, plus
  • CDN
  • Hide "powered by Jitbit"
  • Expedited support, HIPAA compliance, BAA
Small (Self-Hosted)
$1,699 One-Time Payment

Features

  • Number of agents : Upto 10
  • Free upgrades within 1 year
  • Perpetual license
Company (Self-Hosted)
$3,499

One-Time Payment

Features

  • Number of agents : Up to 20
  • Includes features of Small plan, plus
  • iOS and Android apps
  • API, SAML
Enterprise (Self-Hosted)
$4,999

One-Time Payment

Features

  • Number of agents : Unlimited
  • Includes features of Company plan, plus
  • Source codes
  • Expedited support
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Disclaimer: The pricing details were last updated on 21/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Jitbit Helpdesk FAQs

Jitbit Helpdesk is Help Desk Software. Jitbit Helpdesk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Jitbit Helpdesk features.

The pricing for Jitbit Helpdesk starts at $29.00 per month. Jitbit Helpdesk has 7 different plans:

  • Freelancer (Hosted) at $29.00 per month.
  • Startup (Hosted) at $69.00 per month.
  • Company (Hosted) at $129.00 per month.
  • Enterprise (Hosted) at $249.00 per month.
  • Small (Self-Hosted) at $1699.00.
  • Company (Self-Hosted) at $3499.00.
  • Enterprise (Self-Hosted) at $4999.00.

No, Jitbit Helpdesk does not offer a free plan.

Learn more about Jitbit Helpdesk pricing.

Yes, Jitbit Helpdesk provides API.

Ask the Community View Community

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Jitbit Helpdesk Reviews

OVERALL RATING
4.5
Based on 103 Rating(s)
Rating Distribution
  • 53.6 %
  • 37.7 %
  • 7.2 %
  • 1.4 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Anastasia BSource : g2crowd.com
(Reviewed on 21 September 2020)
"Nice ticketing app"

What do you like best?

We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with.

What do you dislike?

The chat notifications on the mobile app can be 10-20 seconds late

Recommendations to others considering the product:

This looks as a pretty basic app on the surface, but give it a chance and you’ll discover all the advanced features like automation rules, SLAs, chat, Assets etc.

What problems are you solving with the product? What benefits have you realized?

Public-facing helpdesk for customers. Finding the previous conversation with the customer is really easy

...more
Carol GSource : g2crowd.com
(Reviewed on 19 May 2020)
"Very Responsive Team"

What do you like best?

Whenever we ran into some trouble the team solved all our problems literally online. And whenever their support was unable to assist, the CTO (Max) showed up to give us us some handhodling through the process.

What do you dislike?

Billing issues. Couple of times they charged our credit card but the app kept showing "trial" for HOURS, until they had to fix something. Everything continued to work though.

What problems are you solving with the product? What benefits have you realized?

We are a SaaS startup ourselves and powering out customer success folks with this app worked like a charm.

...more
Abigail CSource : g2crowd.com
(Reviewed on 07 May 2020)
"Loved the self-hosted option"

What do you like best?

Similar self-hosted solutions are priced 3-4 times more. Also our end-users are mostly non-technical, and I was really surprised how quickly they got around.

What do you dislike?

The windows-integrated authentication was tricky to set up on our domain controller

What problems are you solving with the product? What benefits have you realized?

We run a chain of small maintenance teams that use the app to track requests and we always though getting a ticketing software for that would be an overkill, but turns out it's not

...more
GiovannaSource : financesonline.com
(Reviewed on 30 March 2020)
The Professional Technical Software - ASP.NET and MS SQL Server is Fantastic

PROS & CONS

What are the best aspects of this product?

It allows easy categorizing and tagging of tickets, as well as putting screenshots and documents on them. It does agent assignment, managing ticket visibility, and asset tracking so we can assign it to users. Moreover, it lets us manage knowledge-base efficiently. Best of all, we love the MS SQL Server and ASP.NET which are the best professional technical platform available.

What aspects are problematic or could work better?

This perfect platform don’t have any disadvantages for us.

What specific problems in your company were solved by this product?

It makes it possible to use the MS SQL Server and ASP.NET today. Also, it helps us build and manage a knowledge-base, as well as handle tickets without problems.

Are you a current user of this product?

No

...more
ColleenSource : financesonline.com
(Reviewed on 22 February 2020)
The Platform is Surely Wonderful

PROS & CONS

What are the best aspects of this product?

We’ve tried free to expensive ticketing systems and helpdesk platform from different providers, but only Jitbit has satisfied our needs. This is because of its easy and upfront installation, quick functioning, as well as seamless refreshing, reinforcing and relocating features. It also has its support staff we can trust. And its stellar customer support system is the best for us since it has helped our company get tons of recommendations easily.

What aspects are problematic or could work better?

The job interface doesn’t satisfy me since it only features specialists, directors, and clients. For example, you can tag different classifications as experts. But I guess there should be tags for those who are not experts aside from being clients. Moreover, clients cannot easily access tickets in a category where they’re not classified as experts.

What specific problems in your company were solved by this product?

Originally, we only want a ticketing system for our internal helpdesk. But with the platform, we’ve managed to build interfaces for the facility and administration departments too. It allows us to easily get support from other areas, such as getting suggestions and help for common problems.

Are you a current user of this product?

No

...more
D'angeloSource : financesonline.com
(Reviewed on 12 February 2020)
We’re Highly Satisfied with JitBit Helpdesk

PROS & CONS

What are the best aspects of this product?

We’ve tried different ticketing software options from a lot of brands before, but only JitBit Helpdesk has suited our company. Easy to install, integrate and run, plus it has efficient managing features with dedicated customer care. The customer service communicates with us professionally, which helped us gather suggestions for the good of our company.

What aspects are problematic or could work better?

The job interface has a client, head and expert tags, but I think these are not enough. Say, there are those which you can’t classify as an expert, but doesn’t fit with a client tag as well. In addition, clients cannot easily access tickets in a class without being tagged as experts.

What specific problems in your company were solved by this product?

We need a platform for our interior helpdesk, which this software has fulfilled. What’s more, it helps us to create a framework for other departments easily, which lets them to get external assistance, such as suggestions and support.

Are you a current user of this product?

No

...more
EmmySource : financesonline.com
(Reviewed on 13 November 2019)
Very impressive.

PROS & CONS

What are the best aspects of this product?

Out of all the helpdesk solutions that we've tried out, we've tagged Jitbit as the best. It is superior when it comes to speed, support, features, and even customer service. We've been using this for some time now and the customer support from the Jitbit team remains unwavering. I'm really glad we chose this software among other options.

What aspects are problematic or could work better?

I am not particularly fond of how our reps are classified. Right now, I think the classification can still be drilled down further. I'd also like to be able to show clients the progress of the ticket that they have filed.

What specific problems in your company were solved by this product?

We needed a robust and agile helpdesk solution to address the ticketing traffic that we've been receiving—and Jitbit is the best solution for this. It has helped us address requests, from the basic to the most complicated ones.

Are you a current user of this product?

No

...more
JanSource : financesonline.com
(Reviewed on 04 October 2019)
Great software

PROS & CONS

What are the best aspects of this product?

This software has the right combination of affordable pricing and features. Its ability to track and respond to clients have led to my first successful project. JitBit includes features that are sensible and competitive to other products like it in the market. For a company who's just startng out with request tracking, this software deserves some serious attention.

What aspects are problematic or could work better?

While it's response time via e-mail is above-average, I'd love it if phone support is avaialble. It'd be nice, for a change, to directly interacting with the team (althought it's not really necessary).

What specific problems in your company were solved by this product?

It single-handedly tracks and timely responds to customer requests. It has a transparent accountability and easier follow-up.

Are you a current user of this product?

Yes

...more
Miles SimmonsSource : trustpilot.com
(Reviewed on 14 June 2019)
Thanks!

I have been using Jitbit for a couple of years now, my team loves the tool. Thanks for adding the live chat (finally)

...more
SaanzidaSource : trustpilot.com
(Reviewed on 12 June 2019)
Decent app

And cheaper than most competitors

...more
Read All Reviews

Videos on Jitbit Helpdesk

Jitbit Helpdesk Ticketing System Walkthrough
Jitbit Helpdesk Ticketing System Walkthrough
Jitbit Helpdesk: Assign Canned Responses to Categories
Create subtickets in Jitbit Helpdesk Software

Jitbit Helpdesk Screenshots

Jitbit HelpDesk : Dashboard screenshot
Jitbit HelpDesk : Reports screenshot
Jitbit HelpDesk : Tickets screenshot
Jitbit HelpDesk : Dashboard screenshot
Jitbit HelpDesk : Dashboard screenshot
Jitbit HelpDesk : Reports screenshot
Jitbit HelpDesk : Tickets screenshot

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