JivoChat

About JivoChat

JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $13.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

92%
Momentum

76%
Popularity

87%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

JivoChat Awards

# 5 Highly Rated Live Chat Software
Q3 2021

# 6 Fastest Growing Software Live Chat Software
Q3 2021

# 4 Most Popular Software Live Chat Software
Q3 2021

JivoChat Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

JivoChat Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Basic Free

Features

Unlimited chats and websites
Customizable chat in 25 languages
Desktop, mobile and browser agent apps
24/7 customer support
2 month chat history storage
Basic CRM functions
Team chats for an unlimited number of staff members

Professional $13.00 $19.00 per user / month

Features

All the benefits of Basic version, and:
Unlimited chat history storage
Proactively start chats and catch leads using Smart Triggers
Complete visitor info including IP addresses, region, visit source and more
Canned responses with an automatic helper
Chat transfer between agents
Monitor website visitors in real time
Connect JivoChat with chatbots and don’t miss a single request
Use built -in CRM to turn new customers into returning ones and grow your business

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 08/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about JivoChat Pricing.

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JivoChat Reviews

User Rating

4.2/5 (Based on 146 Ratings)

Ratings Distribution

Excellent
67.8%
Very Good
12.3%
Average
4.1%
Poor
1.4%
Terrible
14.4%

Do You Use JivoChat?

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Review Summary

JivoChat, a popular live chat software, garners mixed reviews across various platforms. Many users praise its user-friendly interface, ease of installation, and robust features like chatbots, customizable chat windows, and analytics. However, some users report occasional technical glitches, limited integrations, and a lack of advanced features. While reviewers generally agree on its strengths in customer support and lead generation, opinions vary regarding its pricing and suitability for specific business needs.

Pros

Affordable: JivoChat is known for its budgetfriendly pricing options, making it accessible to businesses of all sizes.
Userfriendly: The platform's simple interface and intuitive design make it easy for businesses to set up and manage their customer support operations.

Cons

Limited customization: JivoChat offers limited options for customizing the chat widget, which may restrict a business's ability to match its branding and website design.
Limited reporting capabilities: Some users have expressed a need for more robust reporting and analytics features to gain deeper insights into their customer interactions.

JivoChat User Reviews

AI-Generated from the text of User Reviews