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tawk.to

A free and easy way to communicate with your customers

(207 Ratings) Write Review

What is tawk.to and how does it work? tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time.

FOLLOWERS 3,408 5,163 22,701 352 6,880

tawk.to Awards

tawk.to Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

tawk.to Technical details

Support	24/7 (Live rep) Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Las Vegas, Nevada
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Official Website	https://www.tawk.to/
Deployment		Category	Live Chat Software

tawk.to Pricing

tawk.to

Free

Features

Monitor website visitors in real time
Localize messages
Collaborate and assign conversations
Answer chats from mobile device
Respond quickly with shortcuts
Knowledge Base

Disclaimer: The pricing details were last updated on 24/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about tawk.to pricing.

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tawk.to Reviews

OVERALL RATING 4.2 Based on 207 Rating(s)

Rating Distribution

Excellent 69.6 %
Very Good 20.3 %
Average 2.4 %
Poor 2.4 %
Terrible 10.1 %

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Videos on tawk.to

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tawk.to Screenshots

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tawk.to FAQs

Q. What is tawk.to used for?

tawk.to is Live Chat Software. tawk.to offers the following functionalities:

Visitor Targeting
Video Chat
Transfers
Shortcut Messages
Persistent Chat
Offline Form
Knowledge Database
Co-Browsing
Agent Scheduling

Learn more about tawk.to features.

Q. What are the top alternatives for tawk.to?

Here`s a list of the best alternatives for tawk.to:

Q. Does tawk.to provide API?

Yes, tawk.to provides API.

Articles on tawk.to

Free and Open-Source Software Top free and open source live chat software to engage your website’s visitors A live chat feature allows businesses to interact with their customers directly or handle their... read more