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About tawk.to

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time.

Screenshots & Videos

Dashboard
Analytics
New dashboard
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    91%
  • Momentum
    72%
  • Popularity
    92%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

tawk.to Awards

tawk.to Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option

Allows your visitors to speak to your agents directly over the phone
tawk.to Pricing

Free Trial

Not available

Pricing Plans

Disclaimer: The pricing details were last updated on 24/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about tawk.to Pricing.

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tawk.to Reviews

User Rating

4.2/5 (Based on 271 Ratings)

Rating Distribution

  • Excellent

    64.9%
  • Very Good

    17.3%
  • Average

    2.2%
  • Poor

    3%
  • Terrible

    12.5%

User Sentiments

Free Plan, Ease of Use, Real-time visitor monitoring, Customizable chat widget

Mobile App Issues, Customer Support Issues, Limited Customization Options, Notification Issues

Do You Use tawk.to?

Write a Review

Review Summary

Users praise Tawk.to's user-friendly interface, ease of setup, and comprehensive features. They appreciate the ability to customize the chat widget, proactive chat invitations, and detailed analytics. Many reviewers highlight the excellent customer support, responsiveness of the team, and the platform's reliability. The mobile app and offline messaging capabilities are also well-received. However, some users mention occasional technical glitches and limitations in customization options. Overall, Tawk.to is valued for its user-friendliness, feature-richness, and supportive customer service.

Pros

  • Userfriendly interface and easy setup: allows even nontechnical users to quickly set up and start using the service.
  • Comprehensive features: offers a wide range of features such as live chat, chatbots, knowledge base, and analytics, catering to various customer communication needs.
  • Mobile app: provides convenience and accessibility to customer support teams and agents, enabling them to manage customer interactions from anywhere.
  • Customizable: allows businesses to tailor the chat widget to match their brand identity and website design, enhancing user experience.

Cons

  • Limited integrations: compared to some competitors, Tawk.to has a limited number of integrations with popular business tools and platforms, which may hinder seamless data sharing and workflow efficiency.
  • Occasional technical glitches: some users have reported experiencing occasional technical issues such as connection problems or chat widget malfunction, which may disrupt customer conversations.
  • Limited reporting capabilities: while Tawk.to provides basic reporting features, some users may find the reporting options limited, especially those seeking advanced analytics and indepth insights into customer interactions.

Tawk.to Reviews

AI-Generated from the text of User Reviews

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tawk.to Screenshots

tawk.to FAQs

What is tawk.to used for?

tawk.to is Live Chat Software. tawk.to offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about tawk.to features.

What are the top alternatives for tawk.to?

Does tawk.to provide API?

Yes, tawk.to provides API.

tawk.to Contact

Vendor Details

Las Vegas, Nevada Founded : 2010

Contact Details

Not available

https://www.tawk.to/

Social Media Handles

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tawk.to Integrations

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