Home/Live Chat Software/tawk.to
Updated on: June 21, 2021
What is tawk.to ?
tawk.to - Live Chat Software
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

tawk.to

A free and easy way to communicate with your customers
(170 Ratings) Write Review

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time.

tawk.to Features Show All Features

tawk.to Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Las Vegas, Nevada
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

tawk.to Pricing

Pricing ModelFree Trial , Subscription
Full-Time Plan
$2.20 Per Hour

Features

  • Coverage: 40hrs/week
  • Chats: Unlimited
  • Concurrency: 2 chats at once
  • Websites: 1
  • Account Rep: 24x7
  • On-boarding: Included
  • FAQs: Unlimited
  • Engagement: Yes
  • No Lock-in Contract
Double Shift Plan

Features

  • Coverage: 80hrs/week
  • Chats: Unlimited
  • Concurrency: 2 chats at once
  • Websites: 1
  • Account Rep: 24x7
  • On-boarding: Included
  • FAQs: Unlimited
  • Engagement: Yes
  • No Lock-in Contract
Day and Weekends Plan
$1.10 Per Hour

Features

  • Coverage: 128hrs/week
  • Chats: Unlimited
  • Concurrency: 2 chats at once
  • Websites: 1
  • Account Rep: 24x7
  • On-boarding: Included
  • FAQs: Unlimited
  • Engagement: Yes
  • No Lock-in Contract
24x7-365 Plan
$1 Per Hour

Features

  • Coverage: 24x7
  • Chats: Unlimited
  • Concurrency: 2 chats at once
  • Websites: 1
  • Account Rep: 24x7
  • On-boarding: Included
  • FAQs: Unlimited
  • Engagement: Yes
  • No Lock-in Contract
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 24/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about tawk.to pricing.

tawk.to FAQs

tawk.to is Live Chat Software. tawk.to offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Video Chat
  • Visitor Targeting

Learn more about tawk.to features.

Yes, tawk.to provides API.

Ask the Community View Community

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tawk.to Reviews

OVERALL RATING
4
Based on 170 Rating(s)
Rating Distribution
  • 64.7 %
  • 19.4 %
  • 2.4 %
  • 2.9 %
  • 10.6 %
SHARE YOUR EXPERIENCE Write a Review
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John LeongSource : trustpilot.com
(Reviewed on 11 January 2021)
Lot's of haters or "competitor" bad review here

As a user for a little over 2 years, I would say that those bad comments most likely is from either haters or their competitor. Their free software covered almost every features you may need in live chat and I've never experience any "down time". C'mon mate, the world can be a better place and those who put hard work into their product should be appreciated. You should've spend more time in improving your product rather than slander others, Ciao!

...more
MikeSource : trustpilot.com
(Reviewed on 02 January 2021)
Amazing service and company

Amazing service and company

...more
Katie SSource : g2crowd.com
(Reviewed on 17 November 2020)
"Easy to use"

What do you like best?

It is easy for customers to have a real time conversation with us without being on the phone (although most chats lead to a phone call). I LOVE that we can see what they are typing so we have time to craft a response to shorten their wait time. It also helps us understand an issue they may be having before they even send it. I also see they have redesigned their knowledge base. I was disappointed to see it go, but now I see what they have done to it. I look forward to utilizing the feature again.

What do you dislike?

Tawk.To as recently been timing out for me if I have not been on that tab. It will start to make its alert sound that signifies it has been disconnected. It is annoying to put it simply.

Recommendations to others considering the product:

Tawk.To is free and worth trying out if you are trying to find a live web chat. I have been using Tawk.To for almost two years now and I am very happy with the direction they are going in.

What problems are you solving with the product? What benefits have you realized?

Our inbound calls are not as excessive with the use of the chat. We are often able to conduct business with a customer without needing to drop everything we are currently doing to answer the phone. On super busy days we are able to multitask and take care of a customer on the phone and different customer on chat.

...more
Gustavo PSource : g2crowd.com
(Reviewed on 29 October 2020)
"Easy integration and different tools to attract customers"

What do you like best?

This chat tool is fantastic. It has a beautiful and intuitive interface for the client. I like it because you can customize a welcome message to send to the customer as soon as they enter our website. I also like that it works like a contact form if we don't have any online agent. The integration is very simple to carry out.

What do you dislike?

The mobile app for Android suddenly stopped notifying me of messages it received from customers. I had to uninstall and reinstall it again for it to work.

Recommendations to others considering the product:

tawk.to is a tool that will help you manage the load of user queries on your website, as well as help you get information about all the people who enter it. Integrate this tool and thank me later.

What problems are you solving with the product? What benefits have you realized?

In general, tawk.to is very useful for our company, because it is an e-commerce and customers regularly inquire about information or specifications of our products. In the past, customers contacted us by phone number, which was annoying, as our line was kept busy most of the time.

...more
Jamie SSource : g2crowd.com
(Reviewed on 05 August 2020)
"Ticket creation made easy by tawk.to"

What do you like best?

Lead development feature available on tawk.to has allowed us to find clients online.

Live chatting with clients is another thing that I give thumbs up.

What do you dislike?

I seldom come across things that disappoint me while using tawk.to.

Recommendations to others considering the product:

To read tutorials and attend webinars offered by the vendor to ease customization.

What problems are you solving with the product? What benefits have you realized?

With tawk.to, I am able to talk directly to clients and any visitor that visit our website.

...more
Ankit SSource : g2crowd.com
(Reviewed on 29 July 2020)
"The Most Reliable Live Chat Assistant Application."

What do you like best?

In my opinion, Tawk is one of the most efficient chat software. Tawk is a live chat application which helped us to solve consumer grievances, interact with them and also helped in marketing activities. We closed our sales funnel through this application, and moreover it a user-friendly software.

What do you dislike?

To be very honest Tawk made our lives easier, I cannot think about any dislikes at this very moment, but personally, I think The tags and the backup chats sections could be organized in a more decent manner.

Recommendations to others considering the product:

Tawk personally helps me in fetching fruitful prospects. Tawk is a live chat support software which interacts with users and through which you can solve consumer difficulties. In a nutshell, Tawk is one of the best live chat software and yes it is HIGHLY RECOMMENDED

What problems are you solving with the product? What benefits have you realized?

Tawk was the bridge between the organisation and customers, This application helped in solving consumer problems in a holistic approach. Through Tawk we could interact with our users, got feedbacks about our product, and yes with the help of the geolocation feature we could track our users around the globe.

...more
Alan BSource : g2crowd.com
(Reviewed on 28 July 2020)
"tawk.to all the time"

What do you like best?

It was easy to integrate tawk.to to the company website.

It has allowed us to directly handle online visitors in real time.

What do you dislike?

Test it and confirm that it has really no issues at all.

Recommendations to others considering the product:

Yes.

What problems are you solving with the product? What benefits have you realized?

Lead development- we are able to confirm visitors online and mainly potential clients.

...more
User in Consumer ElectronicsSource : g2crowd.com
(Reviewed on 28 July 2020)
"Tawk.to is an Easy to Use Platform that allows you to effectively Chat with Customers"

What do you like best?

Ease of use and ability to see what your colleagues are working on as well.

What do you dislike?

That you have to login to their website outside of our Shopify account. But once it is logged in it no longer makes you do that.

Recommendations to others considering the product:

tawk.to is very effective in handling multiple chats going at once. The interface is very well designed and well thought out. Our entire team can see what the other is working on and who is in the queue next.

What problems are you solving with the product? What benefits have you realized?

We are able to quickly get to all of our chat users and effectively work together as a team to get to them all.

...more
Julie CSource : g2crowd.com
(Reviewed on 28 July 2020)
"tawk.to at Golden Myanmar"

What do you like best?

It has been seamlessly easy to communicate with online visitors via tawk.to.

What do you dislike?

I do not have anything specific that has ever failed me for quite a while.

Recommendations to others considering the product:

Involve developers to integrate tawk.to to website.

What problems are you solving with the product? What benefits have you realized?

Communicating with individuals who visit our website.

...more
Dan B.Source : trustpilot.com
(Reviewed on 30 May 2020)
Good e-product

I find them to be reliable and simple to use, and their live chat analytics is quite useful. A recommended free system for web starters.

...more
Read All Reviews

Videos on tawk.to

Meet Mel - the tawk.to bird.
Meet Mel - the tawk.to bird.
Using the messaging center in the tawk.to dashboard.
From one business owner to another - meet

tawk.to Screenshots

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