Crisp

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

CRISP is a tool which is useful for reporting of inventory via reporting tool. CRISP can be interfaced with ERP's and the data will be flowing from ERP to reporting tool via CRISP. This will be making the reporting work faster and more accurate and rigid.

If the sales reporting group has some changes we need to do the change in CRISP too else the data will be incorrect. This is not done via interface.

NA

The data received from ERP to reporting tool is more rigid and there is no need to review the same if there is no changes in ERP with regards to cost center, sales reporting group ectc.

J'ai pluggé Crisp en 2 clics à mon site et la personnalisation / customization est hyper simplet et efficace.

Quelques buggs d'affichages des nouvelles conversations restent à régler

Do not drop because you think something is not available you can ask the team anytime to work on your issues.

J'ai un vrai contact humain avec mes prospects qui peuvent me poser toutes leurs questions en direct au moment de leur inscription

API is better than event the best in the category. It is much cleaner and easier to integrate with than Intercom, Drift, or any of the big systems because it seems to be the 3rd Generation of chat that learned from the mistakes of the leaders. It's not perfect, but way ahead.

The interfaces are clean and simple not overcomplicated like the competitors. We like the unified inbox model very much and wouldn't really consider a chat solution that does not offer it.

Occasionally, the mobile apps are a bit fragile (as in the iOS app will crash every now and then). There are a couple of other small improvements, but overall, the product is a 95% direct match with what we were looking for.

The email features aren't completely ironed out mainly because parsing email is hard, and I'm not sure just how much one could really use Crisp as a unified email inbox.

We needed an embedded support product for GoTab to allow easy communication with both our clients (restaurants & retailers) and our customers / consumers who use our products. Crisp became that messaging backbone both from a data/storage perspective, and also as an interface.

Crisp est un outil de chat pensé pour les utilisateurs, simple d'utilisation (UX by design), l'expérience est bonne et le parcours intuitif. Je l'utilise au quotidien pour qualifier et interagir avec mon audience. L'outil de mirroring qui permet de tracer le parcours utilisateur est une merveille. Bref ! je recommande fortement.

A l'avenir, j'aimerais pouvoir utiliser des fonctionnalités prédictives pour cerner toujours mieux nos clients potentiels.

Traiter les leads entrants et ne plus louper d'opportunités.

Personnaliser la relation dès l'entrée sur le site web.

The best part is that our customers love it and all our documentation is easily available. The interface is cool, great UI/UX, magic viewer is great. We get to see the visitors to our website and what they are doing. Good improvements in analytics and reports section as well. A great software, our team reviewed many alternatives before zeroing in on Crisp !

Nothing much, yet to figure how to use real time debugging feature.

Timely customer support, ability to share relevant articles based on customer queries, increased customer happiness.

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye.

Chat works like a charm, we have never had any problems with it! Composing a message is easy for the client with a simple and intuitive chat box. Really, the chat UI/UX is one of the best in the market. MagicType (real-time preview) in the operator's view saves a LOT of time because we can start preparing the answer before the client even hits the send. It's also nice that chat supports multiple different types of messages; text, gifs, files, etc.

As we are developers, good API and Javascript SDK is something we appreciate much. We have plenty of custom chat triggers and actions made with Javascript SDK. It gives us more freedom than when configuring actions from the dashboard, which is btw also very flexible and suits for most of the normal use cases for our clients.

Oh, and CrispyBird game is nice!

The functionality of MagicBrowe is something we have not fully understood the purpose of it. We use it time-to-time see what users do and read in real time - we could probably benefit more from it.

Otherwise, nothing bad to say!

We have literally tried most of the chat alternatives to Crisp, none was so customizable and extendable as Crisp. Also, other services had a very high price or poor user experience.

Good and reliable chat brings valuable leads to us and for our customers using Crisp. Most of the times, we have a lengthy conversation with a potential customer and we end up sending an offer. Some of the existing customers do use Crisp chat as a way to get quick support when they have encountered some serious problems.

Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful. You really can hack the tool in order to replace some non "customer messaging" things. Their onboarding is really straightforward & clear so is the installation.

We used it for a company with a very high volume of customer inputs / interactions (food delivery) and it has perfectly made the job.

We also used it as a routing tool for a multi event sign up process with their chatbot addon. It let us avoid making long LPs or web page maintainance by being able to set it just the way we needed it.

Not really important. But you just need to search the interface sometimes to find advanced parameters, but I guess it'll be fixed soon as it's really just a few details. But the overall design for the amount of features given is outstanding, a great piece of design work.

- Deal with high volume inputs & a multi operator / channels environment. Crisp is very powerful & reliable for that

- Deal with little to no web page personalization ability. Crisp helped us extend a lot our agility in the context of low web page personalization ability with very little work.