A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Freelancers Small Business|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac||Category||Live Chat Software|
$25 Per Month Per Team
$95 Per Month Per Team
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
We utilize Crisp conversation on our customer site and always suggest it when clients are asking for the best conversation alternative. This application is really very easy to use and the user interface of the program is very eye-catching. I really like how we can chat with the visitor of the site and the prospective customers by way of Crisp chat. Additionally, it is very helpful that many of us can get in touch with prospects through live chat when they are checking out our site.
In this application which I observe that there are some tiny small bugs, but we presume the Crisp crew is focusing on enhancing the product, so it is all totally great.
There is certainly lots of features and you don't have to put it to use all. It's not hard to get start with a substantial totally free plan and the relevance of the application with respect to your work.
Assisting clients without needing to get on a phone call along with them for every issue they deal with. The most effective gain this gives us is that of time. Getting in touch with new site visitors through the chat button helps us turn some really good site visitors into amazing prospects
Pros: One of the best pros it has is the fact that it has phone apps. Makes clients think that in an office ready to answer their questions while I'm out anywhere
Cons: wish it had auto-replies to save some time replying repeated questions
CRISP is a tool which is useful for reporting of inventory via reporting tool. CRISP can be interfaced with ERP's and the data will be flowing from ERP to reporting tool via CRISP. This will be making the reporting work faster and more accurate and rigid.
If the sales reporting group has some changes we need to do the change in CRISP too else the data will be incorrect. This is not done via interface.
The data received from ERP to reporting tool is more rigid and there is no need to review the same if there is no changes in ERP with regards to cost center, sales reporting group ectc.
J'ai pluggé Crisp en 2 clics à mon site et la personnalisation / customization est hyper simplet et efficace.
Quelques buggs d'affichages des nouvelles conversations restent à régler
Do not drop because you think something is not available you can ask the team anytime to work on your issues.
J'ai un vrai contact humain avec mes prospects qui peuvent me poser toutes leurs questions en direct au moment de leur inscription
API is better than event the best in the category. It is much cleaner and easier to integrate with than Intercom, Drift, or any of the big systems because it seems to be the 3rd Generation of chat that learned from the mistakes of the leaders. It's not perfect, but way ahead.
The interfaces are clean and simple not overcomplicated like the competitors. We like the unified inbox model very much and wouldn't really consider a chat solution that does not offer it.
Occasionally, the mobile apps are a bit fragile (as in the iOS app will crash every now and then). There are a couple of other small improvements, but overall, the product is a 95% direct match with what we were looking for.
The email features aren't completely ironed out mainly because parsing email is hard, and I'm not sure just how much one could really use Crisp as a unified email inbox.
We needed an embedded support product for GoTab to allow easy communication with both our clients (restaurants & retailers) and our customers / consumers who use our products. Crisp became that messaging backbone both from a data/storage perspective, and also as an interface.
Crisp est un outil de chat pensé pour les utilisateurs, simple d'utilisation (UX by design), l'expérience est bonne et le parcours intuitif. Je l'utilise au quotidien pour qualifier et interagir avec mon audience. L'outil de mirroring qui permet de tracer le parcours utilisateur est une merveille. Bref ! je recommande fortement.
A l'avenir, j'aimerais pouvoir utiliser des fonctionnalités prédictives pour cerner toujours mieux nos clients potentiels.
Traiter les leads entrants et ne plus louper d'opportunités.
Personnaliser la relation dès l'entrée sur le site web.
The best part is that our customers love it and all our documentation is easily available. The interface is cool, great UI/UX, magic viewer is great. We get to see the visitors to our website and what they are doing. Good improvements in analytics and reports section as well. A great software, our team reviewed many alternatives before zeroing in on Crisp !
Nothing much, yet to figure how to use real time debugging feature.
Timely customer support, ability to share relevant articles based on customer queries, increased customer happiness.
We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye.
Chat works like a charm, we have never had any problems with it! Composing a message is easy for the client with a simple and intuitive chat box. Really, the chat UI/UX is one of the best in the market. MagicType (real-time preview) in the operator's view saves a LOT of time because we can start preparing the answer before the client even hits the send. It's also nice that chat supports multiple different types of messages; text, gifs, files, etc.
Oh, and CrispyBird game is nice!
The functionality of MagicBrowe is something we have not fully understood the purpose of it. We use it time-to-time see what users do and read in real time - we could probably benefit more from it.
Otherwise, nothing bad to say!
We have literally tried most of the chat alternatives to Crisp, none was so customizable and extendable as Crisp. Also, other services had a very high price or poor user experience.
Good and reliable chat brings valuable leads to us and for our customers using Crisp. Most of the times, we have a lengthy conversation with a potential customer and we end up sending an offer. Some of the existing customers do use Crisp chat as a way to get quick support when they have encountered some serious problems.
Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful. You really can hack the tool in order to replace some non "customer messaging" things. Their onboarding is really straightforward & clear so is the installation.
We used it for a company with a very high volume of customer inputs / interactions (food delivery) and it has perfectly made the job.
We also used it as a routing tool for a multi event sign up process with their chatbot addon. It let us avoid making long LPs or web page maintainance by being able to set it just the way we needed it.
Not really important. But you just need to search the interface sometimes to find advanced parameters, but I guess it'll be fixed soon as it's really just a few details. But the overall design for the amount of features given is outstanding, a great piece of design work.
- Deal with high volume inputs & a multi operator / channels environment. Crisp is very powerful & reliable for that
- Deal with little to no web page personalization ability. Crisp helped us extend a lot our agility in the context of low web page personalization ability with very little work.
Pros: I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.
Cons: Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.
Overall: It is a great software, I have been using it everyday and love it! The UI is amazing.