A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Freelancers Small Business |
| API | Contact | France | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: It is free and has a lot of features compared to other customer chat tools.
Cons: If you are going to pay money for customer chat there are a lot of better ones out there.
The system is alright - but the customer service is VERY misleading and did not follow up with what they promised us.
The sales dept said in JUNE of 2018 that all the features we were looking for would be in this HUGE release by the end of the year (2018). However , we had to just reach out and now they pushed that back another HALF A YEAR - and who knows if its going to come out then. The reps are VERY rude and non helpful in many ways - I suggest looking for another chat application - we are now entrusted in them with a lot of data , feel very mislead in many ways. And we can't trust them for what they said. The entire reason we signed up with Crisp is because of this "amazing update"... the owner told us "well so sorry we didn't want to release buggy software just for you". I mean... thats not professional. I do not recommend
I would not recommend - its very buggy at times - doesn't work well with mobile - and the customer service tells you things that are not true, very amateur company. I would recommend looking elsewhere
Just basic chat
Pros: This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend
Cons: It is relatively newer but is constantly improving with more integration and features.
by Crisp on December 14, 2018
Thank you for the review!
Pros: Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.
Cons: Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.
by Crisp on December 14, 2018
Thank you for the review!
Pros: I love the interface for this app and the fact that they offer a free plan
Cons: there's really nothing to dislike about this. I only stopped using it because my needs evolved and I found a cheaper alternative.
Pros: So easy to use and way more affordable than other chat support solutions.
Cons: Nothing. Crisp is great and has helped us grow our business.
Pros: Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile
Cons: NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage.
Pros: most of my clients like to use it to contact me via the website
Cons: the free version has very limited functionality
Overall: Makes you look professional by giving your clients a platform to chat with them in real time
Pros: I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.
Cons: Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.
Overall: Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend.
by Crisp on November 29, 2018
Thank you so much for your review!
Pros: I was looking for intercom alternative and found crisp on product hunt. The features look great and has affordable pricing.
Cons: I was specifically looking for Hubspot integrations. Unfortunately they don't have Hubspot integration. The live chat agent even tried to pitch me that they are alternative to Hubspot(they are not) - which made me turn away from them.
by Crisp on November 27, 2018
Hello and thank you for your review!
Crisp has an Hubspot integration since June 2018. You can check it out on https://crisp.chat/en/integrations/hubspot/
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
