What do you like best?
- Rising our productivity
- Easy to use
- Easy to implement
- Nice support
- Available with whatsapp (our clients love that)
- It's user friendly as well
- Easy to send an SMS if we need to warn a customer
It's in fact a mailbox we all share to answer customer.
What do you dislike?
- A few bugs are still there, but when you report it, it's often corrected
- Tutorials are not translated in French... could have help me sometimes.
I need develoment skill I don't have to add some metrics/reporting i need to.
What problems are you solving with the product? What benefits have you realized?
Our point was about the phone, we were losing time with so many phone calls that were not relevant.
With crisp, we only call the customer if he asks for and if it's necessary (it's often not)
We also received all the inbound request from customer in one place : crisp.
The way answer to any request from customer is very smart. We feel like we are just working with a ta do list.
I consider that we rised our productivity by 30% to 40% in just one month.