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About Crisp

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    88%
  • Momentum
    76%
  • Popularity
    84%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • Medium Business
  • Small Business
  • Freelancers
  • Individuals

API Support

  • Available

Modes of Support

  • Online

Crisp Awards

Crisp Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Crisp Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 03/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Crisp Pricing.

Crisp Alternatives

View All Crisp Alternatives

Crisp Reviews

User Rating

4.2/5 (Based on 147 Ratings)

Ratings Distribution

  • Excellent

    71.4%
  • Very Good

    20.4%
  • Average

    2%
  • Poor

    0.7%
  • Terrible

    5.4%

Do You Use Crisp?

Write a Review

Crisp User Reviews

Videos on Crisp

Crisp FAQs

What is Crisp used for?

Crisp is Live Chat Software. Crisp offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about Crisp features.

What are the top alternatives for Crisp?

Does Crisp provide API?

Yes, Crisp provides API.

Crisp Contact

Vendor Details

Not available

Contact Details

Not available

https://crisp.chat/

Social Media Handles

Grid Report for Crisp

Customers

Airfrance
Mailjet
Rakuten

Crisp Integrations

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