Home/Live Chat Software/Crisp
Updated on: April 10, 2021
What is Crisp ?
Crisp - Live Chat Software : SaaSworthy.com
View Gallery
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Crisp

Chat with your visitors with a personal touch
(111 Ratings) Write Review

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.

Crisp Awards

Fastest Growing

Crisp Features Show All Features

Crisp Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Individuals Freelancers Medium Business Small Business
API Location / Phone Number France
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Crisp Pricing

Pricing ModelFree Trial , Freemium , Subscription
Basic
Free
  • Free Forever
  • 2 agents included
  • 30 days history
  • Livechat
  • Mobile Apps

Pro
$25 /User/Month

$25 Per Month Per Team

  • 4 agents included
  • Unlimited History
  • Automated triggers
  • Integrations
  • Team Inbox Features

Unlimited
$95 /User/Month

$95 Per Month Per Team

  • Unlimited agents
  • MagicBrowse
  • Campaigns
  • Auto-Replies
  • Knowledge Base

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Crisp FAQs

Crisp is Live Chat Software. Crisp offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Video Chat
  • Visitor Targeting

Learn more about Crisp features.

The pricing for Crisp starts at $25.00 per user per month. Crisp has 2 different plans:

  • Pro at $25.00 per user per month.
  • Unlimited at $95.00 per user per month.
    • Crisp also offers a Free Plan with limited features.

      Learn more about Crisp pricing.

Yes, Crisp offers a free plan.

Learn more about Crisp pricing.

Yes, Crisp provides API.

Ask the Community View Community

Crisp Alternatives Crisp Alternatives

92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Tidio Chat
(185 RATINGS)
Tidio Chat
Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to...
Visit Website
Crisp vs Tidio Chat
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Intercom
(2263 RATINGS)
Intercom
Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire,...
Visit Website
Crisp vs Intercom
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveAgent
(2479 RATINGS)
LiveAgent
A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in...
Visit Website
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Drift
(791 RATINGS)
Drift
Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with...
Visit Website
Crisp vs Drift
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
BirdEye
(1388 RATINGS)
BirdEye
BirdEye is the leading customer experience and business reputation platform that allows businesses to turn their customers into a powerful marketing engine...
Visit Website
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
tawk.to
(170 RATINGS)
tawk.to
tawk.to software is a Live Chat tool used to monitor and chat with the visitors on your website, mobile app or from a free customizable page. Answer chats from...
Visit Website
Crisp vs tawk.to
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveChat
(1920 RATINGS)
LiveChat
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools...
Visit Website
Crisp vs LiveChat
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
JivoChat
(111 RATINGS)
JivoChat
JivoChat is an all-in-one business messenger that helps users communicate with customers where they are: on websites, social media, or telephony. JivoChat is...
Visit Website
Crisp vs JivoChat
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Olark
(716 RATINGS)
Olark
Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed...
Visit Website
Crisp vs Olark
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshchat
(275 RATINGS)
Freshchat
Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically...
Visit Website
Crisp vs Freshchat

Crisp Reviews

OVERALL RATING
4.1
Based on 111 Rating(s)
Rating Distribution
  • 75 %
  • 14.6 %
  • 0 %
  • 2.1 %
  • 8.3 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Boris PSource : g2crowd.com
(Reviewed on 17 August 2020)
"Amazing Intercom replacement"

What do you like best?

Crisp really got it. We moved from Intercom to Crisp at first because they offer a solution that is GDPR compliant even after the cancellation of the Privacy Shield agreement.

But what turned out to be a move we "had to" rather than "liked to" do, we fell in love with Crisp.

The tool was super easy to integrate, their chat software has so many features we missed at intercom like starting a voice or video chat with your customer.

The learning curve was essentially zero.

I love the chat bots and rules you can set by time of day, origin of the chat, page on our site, etc. (the list is endless)

Their mobile app is also great and easy to use, so that you can stay in touch with your customers when at home or on the road.

What do you dislike?

The only thing I did not like is the big red "block customer" button next to the "send icon " for new chats.

I think it is too easy to block someone by mistake.

What problems are you solving with the product? What benefits have you realized?

We are running our customer support on https://www.riddle.com through Crisp and we are also using it to display helpful hints to new users exploring our quiz maker's features.

...more
Administrator in Financial ServicesSource : g2crowd.com
(Reviewed on 29 July 2020)
"Best live chat app for businesses"

What do you like best?

Great looking chatbox, features like magicbrowse, and the responsive and helpful support.

What do you dislike?

Perhaps a little more customizability like the exact text used for asking for emails and other messages.

What problems are you solving with the product? What benefits have you realized?

Able to answer any customer questions live and quickly. Improving conversion rates.

...more
Matt LSource : g2crowd.com
(Reviewed on 14 July 2020)
"Fastest loading live chat software with the most features"

What do you like best?

Fast loading javascript

Text message or e-mail replies when user has left chat tied to the user

Best pricing model

Great extensibility

100% up-time

Tons of working use cases solved by this

What do you dislike?

Chat bot module doesn't feel complete.

Lack of ability to send a timely transcript upon chat completion automatically.

This was the only reason we had to leave the platform. Crisp Chat has grown so much in the 2 years of us using the platform, when we moved live chat in-house due to COVID-19 we couldn't handle all the chats ourselves anymore and found some users not getting replies for 2+ hours. When we tried to configure the chat bot to record lead information if we were unable to reply to them we found it wasn't properly processing and sending.

What problems are you solving with the product? What benefits have you realized?

Visitor conversion increased above expectations with this live chat.

Text message replies were very common and our visitors found it more useful.

Being able to tie communication to leads in a single inbox was very useful and made tagging, segmenting our outbound marketing even easier.

...more
Rémy BSource : g2crowd.com
(Reviewed on 23 April 2020)
"Crisp has revolutionized our customer relationship to a close and seamless one"

What do you like best?

Crisp is super easy to integrate in your website and mobile app.

It has a SDK for native android and Apple apps

It is very flexible, you can customize a lot of things

You can integrate it with many external tools and platforms

What do you dislike?

We have plenty of ideas of how to expand crisp interoperability with our app. It requires feature evolutions. Although the crisp team is at our fingertips and very responsive, our dream would be that they could take our requests in their roadmap :)

What problems are you solving with the product? What benefits have you realized?

With Crisp we are very close to our app users. We mostly chat live with them from the website and the app. No more back and forth emails and no more long resolution times.

There is an API that we also used to develop custom features in our app where our operator interact with what the user does in the app. We can add value to what the user does, almost real time. Fantastic value added for our user experience.

...more
Justin BSource : g2crowd.com
(Reviewed on 06 April 2020)
"Respond with the right person at the right time"

...more
Julien RSource : g2crowd.com
(Reviewed on 12 March 2020)
"Une excellent surprise ! An amazing tool"

What do you like best?

- Rising our productivity

- Easy to use

- Easy to implement

- Nice support

- TodoList

- Available with whatsapp (our clients love that)

- It's user friendly as well

- Easy to send an SMS if we need to warn a customer

It's in fact a mailbox we all share to answer customer.

What do you dislike?

- A few bugs are still there, but when you report it, it's often corrected

- Tutorials are not translated in French... could have help me sometimes.

I need develoment skill I don't have to add some metrics/reporting i need to.

What problems are you solving with the product? What benefits have you realized?

Our point was about the phone, we were losing time with so many phone calls that were not relevant.

With crisp, we only call the customer if he asks for and if it's necessary (it's often not)

We also received all the inbound request from customer in one place : crisp.

The way answer to any request from customer is very smart. We feel like we are just working with a ta do list.

I consider that we rised our productivity by 30% to 40% in just one month.

...more
Matthieu PSource : g2crowd.com
(Reviewed on 08 March 2020)
"Amazing tool, better than competition"

What do you like best?

Everything that our SAAS need and very easy to use UI/UX !

What do you dislike?

can't find anything to dislike, everything I need is there.

What problems are you solving with the product? What benefits have you realized?

We are using it extensively to help our users when they are lost on our platform. Combining chat, magicbrowse and helpdesk...

...more
Dhruv TSource : g2crowd.com
(Reviewed on 05 March 2020)
"Best Chat Tool For Your Business."

What do you like best?

Internal team communication is a plus point. Simple to use. They are always available to assist is cherry on the cake.

What do you dislike?

We would surely like to have detailed reports.

What problems are you solving with the product? What benefits have you realized?

We use Crisp to communicate with CallHippo visitors and our existing customers. We tried multiple tools but the no tool is as Crispier than this tool. The team is as awesome as the their tool is. Keep up the good work guys.

...more
Katherine KSource : g2crowd.com
(Reviewed on 11 February 2020)
"Definitely recommend"

What do you like best?

My company, Docforce, was looking for a chat replacement for our home page after our Intercom bill switched from $99/month to $500/month. As a startup, there was no way we could pay that, but Crisp has really solved our problem and totally replaced that program. Their customer service is excellent and they're always very helpful! Plus, their documentation is *excellent*.

What do you dislike?

The only problem we had was a mix-up in invites. I was accidentally invited to a separate, but almost identical, company page and was very confused. Their customer support helped walk me through what the problem was and where I could find more information to help myself.

Recommendations to others considering the product:

Read their documentation! Seriously, the support rep sent me quite a few of their user articles and every single one helped with the issue I was having. It's a refreshing change!

What problems are you solving with the product? What benefits have you realized?

We are using Crisp as a way for more customers and potential clients to reach us even when we're offline. Our marketing analyst configured the chat to essentially be a friendly bot - it will help you get where you need to go until you need to speak to a live person.

...more
Andrew CSource : g2crowd.com
(Reviewed on 18 November 2019)
"Crisp Chat / Helpdesk"

What do you like best?

Linking helpdesk articles to our chats and !shortcuts. Live translation. Support is great, and the product has come far in the last ~18 months.

What do you dislike?

The Android app (although very functional) in our own opinion could do with some effort. Translation sadly doesn't work well in the app and would be nicer if we could easily link to helpdesk articles there too using multi-line as we offer a lot of out of hours support predominantly from our mobiles.

Recommendations to others considering the product:

Would definitely recommend, we feel it's a great solution for our business and certainly heading in the right direction.

What problems are you solving with the product? What benefits have you realized?

Much more productive than we had been, and able to support customers quicker out of hours having so many shortcuts and helpdesk articles that we can link to easily.

...more
Read All Reviews

Videos on Crisp

How to setup Crisp? (Shared Inbox App)

Crisp Screenshots

screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots