Home/Live Chat Software/Crisp
Updated on: July 20, 2019
What is Crisp ?
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Crisp - Live Chat Software : SaaSworthy.com
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Crisp

Chat with your visitors with a personal touch
(76 Ratings) Write Review

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.

Crisp Features Show All Features

Crisp Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Small Business
API Contact France
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Crisp Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Crisp cost ?
The pricing for Crisp starts at $25.0 per month. Crisp has 2 different plans such as - Pro at $25.0 per month and Unlimited at $95.0 per month. Crisp also offers a Free Plan with limited features.
Basic
Free
  • Free Forever
  • 2 agents included
  • 30 days history
  • Livechat
  • Mobile Apps

Pro
$25 /Month

$25 Per Month Per Team

  • 4 agents included
  • Unlimited History
  • Automated triggers
  • Integrations
  • Team Inbox Features

Unlimited
$95 /Month

$95 Per Month Per Team

  • Unlimited agents
  • MagicBrowse
  • Campaigns
  • Auto-Replies
  • Knowledge Base

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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Crisp Reviews

OVERALL RATING
4.6
Based on 76 Rating(s)
Rating Distribution
  • 72
  • 3
  • 0
  • 0
  • 1
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Source : g2crowd.com
(Reviewed on 09 July 2019)
""Crisp has turned out to be greatest chat alternative after analyzing numerous options""

What do you like best?

We utilize Crisp conversation on our customer site and always suggest it when clients are asking for the best conversation alternative. This application is really very easy to use and the user interface of the program is very eye-catching. I really like how we can chat with the visitor of the site and the prospective customers by way of Crisp chat. Additionally, it is very helpful that many of us can get in touch with prospects through live chat when they are checking out our site.

What do you dislike?

In this application which I observe that there are some tiny small bugs, but we presume the Crisp crew is focusing on enhancing the product, so it is all totally great.

Recommendations to others considering the product:

There is certainly lots of features and you don't have to put it to use all. It's not hard to get start with a substantial totally free plan and the relevance of the application with respect to your work.

What problems are you solving with the product? What benefits have you realized?

Assisting clients without needing to get on a phone call along with them for every issue they deal with. The most effective gain this gives us is that of time. Getting in touch with new site visitors through the chat button helps us turn some really good site visitors into amazing prospects

...more
Jorge A.Source : capterra.com
(Reviewed on 03 July 2019)
Easy to use live chat

Pros: One of the best pros it has is the fact that it has phone apps. Makes clients think that in an office ready to answer their questions while I'm out anywhere

Cons: wish it had auto-replies to save some time replying repeated questions

...more
Source : g2crowd.com
(Reviewed on 20 June 2019)
"CRISP"

What do you like best?

CRISP is a tool which is useful for reporting of inventory via reporting tool. CRISP can be interfaced with ERP's and the data will be flowing from ERP to reporting tool via CRISP. This will be making the reporting work faster and more accurate and rigid.

What do you dislike?

If the sales reporting group has some changes we need to do the change in CRISP too else the data will be incorrect. This is not done via interface.

Recommendations to others considering the product:

NA

What problems are you solving with the product? What benefits have you realized?

The data received from ERP to reporting tool is more rigid and there is no need to review the same if there is no changes in ERP with regards to cost center, sales reporting group ectc.

...more
Source : g2crowd.com
(Reviewed on 20 June 2019)
"Solution hyper simplet et agile à plugger à votre système d'information. "

What do you like best?

J'ai pluggé Crisp en 2 clics à mon site et la personnalisation / customization est hyper simplet et efficace.

What do you dislike?

Quelques buggs d'affichages des nouvelles conversations restent à régler

Recommendations to others considering the product:

Do not drop because you think something is not available you can ask the team anytime to work on your issues.

What problems are you solving with the product? What benefits have you realized?

J'ai un vrai contact humain avec mes prospects qui peuvent me poser toutes leurs questions en direct au moment de leur inscription

...more
Source : g2crowd.com
(Reviewed on 19 June 2019)
"Evaluated over 20 products, and Crisp came out on top"

What do you like best?

API is better than event the best in the category. It is much cleaner and easier to integrate with than Intercom, Drift, or any of the big systems because it seems to be the 3rd Generation of chat that learned from the mistakes of the leaders. It's not perfect, but way ahead.

The interfaces are clean and simple not overcomplicated like the competitors. We like the unified inbox model very much and wouldn't really consider a chat solution that does not offer it.

What do you dislike?

Occasionally, the mobile apps are a bit fragile (as in the iOS app will crash every now and then). There are a couple of other small improvements, but overall, the product is a 95% direct match with what we were looking for.

The email features aren't completely ironed out mainly because parsing email is hard, and I'm not sure just how much one could really use Crisp as a unified email inbox.

What problems are you solving with the product? What benefits have you realized?

We needed an embedded support product for GoTab to allow easy communication with both our clients (restaurants & retailers) and our customers / consumers who use our products. Crisp became that messaging backbone both from a data/storage perspective, and also as an interface.

...more
Source : g2crowd.com
(Reviewed on 19 June 2019)
"Un outil de chat simple et intuitif"

What do you like best?

Crisp est un outil de chat pensé pour les utilisateurs, simple d'utilisation (UX by design), l'expérience est bonne et le parcours intuitif. Je l'utilise au quotidien pour qualifier et interagir avec mon audience. L'outil de mirroring qui permet de tracer le parcours utilisateur est une merveille. Bref ! je recommande fortement.

What do you dislike?

A l'avenir, j'aimerais pouvoir utiliser des fonctionnalités prédictives pour cerner toujours mieux nos clients potentiels.

What problems are you solving with the product? What benefits have you realized?

Traiter les leads entrants et ne plus louper d'opportunités.

Personnaliser la relation dès l'entrée sur le site web.

...more
Source : g2crowd.com
(Reviewed on 19 June 2019)
"Smooth and seamless experience"

What do you like best?

The best part is that our customers love it and all our documentation is easily available. The interface is cool, great UI/UX, magic viewer is great. We get to see the visitors to our website and what they are doing. Good improvements in analytics and reports section as well. A great software, our team reviewed many alternatives before zeroing in on Crisp !

What do you dislike?

Nothing much, yet to figure how to use real time debugging feature.

What problems are you solving with the product? What benefits have you realized?

Timely customer support, ability to share relevant articles based on customer queries, increased customer happiness.

...more
Source : g2crowd.com
(Reviewed on 04 June 2019)
"Crisp has proven to be best chat solution after testing multiple alternatives"

What do you like best?

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye.

Chat works like a charm, we have never had any problems with it! Composing a message is easy for the client with a simple and intuitive chat box. Really, the chat UI/UX is one of the best in the market. MagicType (real-time preview) in the operator's view saves a LOT of time because we can start preparing the answer before the client even hits the send. It's also nice that chat supports multiple different types of messages; text, gifs, files, etc.

As we are developers, good API and Javascript SDK is something we appreciate much. We have plenty of custom chat triggers and actions made with Javascript SDK. It gives us more freedom than when configuring actions from the dashboard, which is btw also very flexible and suits for most of the normal use cases for our clients.

Oh, and CrispyBird game is nice!

What do you dislike?

The functionality of MagicBrowe is something we have not fully understood the purpose of it. We use it time-to-time see what users do and read in real time - we could probably benefit more from it.

Otherwise, nothing bad to say!

What problems are you solving with the product? What benefits have you realized?

We have literally tried most of the chat alternatives to Crisp, none was so customizable and extendable as Crisp. Also, other services had a very high price or poor user experience.

Good and reliable chat brings valuable leads to us and for our customers using Crisp. Most of the times, we have a lengthy conversation with a potential customer and we end up sending an offer. Some of the existing customers do use Crisp chat as a way to get quick support when they have encountered some serious problems.

...more
Source : g2crowd.com
(Reviewed on 31 May 2019)
"More than just Customer Messaging"

What do you like best?

Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful. You really can hack the tool in order to replace some non "customer messaging" things. Their onboarding is really straightforward & clear so is the installation.

We used it for a company with a very high volume of customer inputs / interactions (food delivery) and it has perfectly made the job.

We also used it as a routing tool for a multi event sign up process with their chatbot addon. It let us avoid making long LPs or web page maintainance by being able to set it just the way we needed it.

What do you dislike?

Not really important. But you just need to search the interface sometimes to find advanced parameters, but I guess it'll be fixed soon as it's really just a few details. But the overall design for the amount of features given is outstanding, a great piece of design work.

What problems are you solving with the product? What benefits have you realized?

- Deal with high volume inputs & a multi operator / channels environment. Crisp is very powerful & reliable for that

- Deal with little to no web page personalization ability. Crisp helped us extend a lot our agility in the context of low web page personalization ability with very little work.

...more
Verified ReviewerSource : capterra.com
(Reviewed on 27 May 2019)
Perfect for small businesses

Pros: I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.

Cons: Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Overall: It is a great software, I have been using it everyday and love it! The UI is amazing.

...more
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