A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Individuals Freelancers Medium Business Small Business |
| API | Location / Phone Number | France | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Crisp is Live Chat Software. Crisp offers the following functionalities:
Learn more about Crisp features.
Yes, Crisp provides API.
Crisp really got it. We moved from Intercom to Crisp at first because they offer a solution that is GDPR compliant even after the cancellation of the Privacy Shield agreement.
But what turned out to be a move we "had to" rather than "liked to" do, we fell in love with Crisp.
The tool was super easy to integrate, their chat software has so many features we missed at intercom like starting a voice or video chat with your customer.
The learning curve was essentially zero.
I love the chat bots and rules you can set by time of day, origin of the chat, page on our site, etc. (the list is endless)
Their mobile app is also great and easy to use, so that you can stay in touch with your customers when at home or on the road.
The only thing I did not like is the big red "block customer" button next to the "send icon " for new chats.
I think it is too easy to block someone by mistake.
We are running our customer support on https://www.riddle.com through Crisp and we are also using it to display helpful hints to new users exploring our quiz maker's features.
Great looking chatbox, features like magicbrowse, and the responsive and helpful support.
Perhaps a little more customizability like the exact text used for asking for emails and other messages.
Able to answer any customer questions live and quickly. Improving conversion rates.
Fast loading javascript
Text message or e-mail replies when user has left chat tied to the user
Best pricing model
Great extensibility
100% up-time
Tons of working use cases solved by this
Chat bot module doesn't feel complete.
Lack of ability to send a timely transcript upon chat completion automatically.
This was the only reason we had to leave the platform. Crisp Chat has grown so much in the 2 years of us using the platform, when we moved live chat in-house due to COVID-19 we couldn't handle all the chats ourselves anymore and found some users not getting replies for 2+ hours. When we tried to configure the chat bot to record lead information if we were unable to reply to them we found it wasn't properly processing and sending.
Visitor conversion increased above expectations with this live chat.
Text message replies were very common and our visitors found it more useful.
Being able to tie communication to leads in a single inbox was very useful and made tagging, segmenting our outbound marketing even easier.
Crisp is super easy to integrate in your website and mobile app.
It has a SDK for native android and Apple apps
It is very flexible, you can customize a lot of things
You can integrate it with many external tools and platforms
We have plenty of ideas of how to expand crisp interoperability with our app. It requires feature evolutions. Although the crisp team is at our fingertips and very responsive, our dream would be that they could take our requests in their roadmap :)
With Crisp we are very close to our app users. We mostly chat live with them from the website and the app. No more back and forth emails and no more long resolution times.
There is an API that we also used to develop custom features in our app where our operator interact with what the user does in the app. We can add value to what the user does, almost real time. Fantastic value added for our user experience.
- Rising our productivity
- Easy to use
- Easy to implement
- Nice support
- TodoList
- Available with whatsapp (our clients love that)
- It's user friendly as well
- Easy to send an SMS if we need to warn a customer
It's in fact a mailbox we all share to answer customer.
- A few bugs are still there, but when you report it, it's often corrected
- Tutorials are not translated in French... could have help me sometimes.
I need develoment skill I don't have to add some metrics/reporting i need to.
Our point was about the phone, we were losing time with so many phone calls that were not relevant.
With crisp, we only call the customer if he asks for and if it's necessary (it's often not)
We also received all the inbound request from customer in one place : crisp.
The way answer to any request from customer is very smart. We feel like we are just working with a ta do list.
I consider that we rised our productivity by 30% to 40% in just one month.
Everything that our SAAS need and very easy to use UI/UX !
can't find anything to dislike, everything I need is there.
We are using it extensively to help our users when they are lost on our platform. Combining chat, magicbrowse and helpdesk...
Internal team communication is a plus point. Simple to use. They are always available to assist is cherry on the cake.
We would surely like to have detailed reports.
We use Crisp to communicate with CallHippo visitors and our existing customers. We tried multiple tools but the no tool is as Crispier than this tool. The team is as awesome as the their tool is. Keep up the good work guys.
My company, Docforce, was looking for a chat replacement for our home page after our Intercom bill switched from $99/month to $500/month. As a startup, there was no way we could pay that, but Crisp has really solved our problem and totally replaced that program. Their customer service is excellent and they're always very helpful! Plus, their documentation is *excellent*.
The only problem we had was a mix-up in invites. I was accidentally invited to a separate, but almost identical, company page and was very confused. Their customer support helped walk me through what the problem was and where I could find more information to help myself.
Read their documentation! Seriously, the support rep sent me quite a few of their user articles and every single one helped with the issue I was having. It's a refreshing change!
We are using Crisp as a way for more customers and potential clients to reach us even when we're offline. Our marketing analyst configured the chat to essentially be a friendly bot - it will help you get where you need to go until you need to speak to a live person.
Linking helpdesk articles to our chats and !shortcuts. Live translation. Support is great, and the product has come far in the last ~18 months.
The Android app (although very functional) in our own opinion could do with some effort. Translation sadly doesn't work well in the app and would be nicer if we could easily link to helpdesk articles there too using multi-line as we offer a lot of out of hours support predominantly from our mobiles.
Would definitely recommend, we feel it's a great solution for our business and certainly heading in the right direction.
Much more productive than we had been, and able to support customers quicker out of hours having so many shortcuts and helpdesk articles that we can link to easily.
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