Home/Live Chat Software/Crisp
Updated on: March 18, 2019
What is Crisp ?
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Crisp - Live Chat Software : SaaSworthy.com
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Crisp

Chat with your visitors with a personal touch
★★★★★
★★★★★
(53 Ratings) Write Review

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.

Crisp Features Show All Features

Crisp Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Small Business
API Contact France
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Crisp Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Crisp cost ?
The pricing for Crisp starts at $25.0 per month. Crisp has 2 different plans such as - Pro at $25.0 per month and Unlimited at $95.0 per month. Crisp also offers a Free Plan with limited features.
Basic
Free
  • Free Forever
  • 2 agents included
  • 30 days history
  • Livechat
  • Mobile Apps

Pro
$25 /Month

$25 Per Month Per Team

  • 4 agents included
  • Unlimited History
  • Automated triggers
  • Integrations
  • Team Inbox Features

Unlimited
$95 /Month

$95 Per Month Per Team

  • Unlimited agents
  • MagicBrowse
  • Campaigns
  • Auto-Replies
  • Knowledge Base

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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Crisp Reviews

OVERALL RATING
4.6
Based on 53 Rating(s)
Rating Distribution
  • 51
  • 1
  • 0
  • 0
  • 1
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Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 15 February 2019)
User friendly

Pros: The UI is good. It makes it easy to add notes and search for histric conversations with clients. The mobile app makes it easier for me when I am travelling.

Cons: The load time is a little more than it should be. I get a notification on my mobile app, but to see it on the system, it takes time to load.

The notifications for mobile also work vice versa, Due to which sometimes I miss on chats.

...more
Don S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 07 February 2019)
Tells you when someone is on your website and where they are

Pros: The only function I use Crisp for is to get notifications when someone is visiting my website. This helps me prepare for communications ahead of time.

There are a ton of plugins that allow you to integrate other tools with Crisp.

Cons: Great for live chat but other apps provide a more robust communication toolset for the entire sales cycle.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 21 January 2019)
Beautiful chat interface and innovative approach

Pros: Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

Cons: Nothing really. The best chat solution. Period.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 12 January 2019)
Great Free Customer Chat

Pros: It is free and has a lot of features compared to other customer chat tools.

Cons: If you are going to pay money for customer chat there are a lot of better ones out there.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 03 January 2019)
"Sales lied to us to get us to sign up - now we are having issues..."

What do you like best?

The system is alright - but the customer service is VERY misleading and did not follow up with what they promised us.

What do you dislike?

The sales dept said in JUNE of 2018 that all the features we were looking for would be in this HUGE release by the end of the year (2018). However , we had to just reach out and now they pushed that back another HALF A YEAR - and who knows if its going to come out then. The reps are VERY rude and non helpful in many ways - I suggest looking for another chat application - we are now entrusted in them with a lot of data , feel very mislead in many ways. And we can't trust them for what they said. The entire reason we signed up with Crisp is because of this "amazing update"... the owner told us "well so sorry we didn't want to release buggy software just for you". I mean... thats not professional. I do not recommend

Recommendations to others considering the product

I would not recommend - its very buggy at times - doesn't work well with mobile - and the customer service tells you things that are not true, very amateur company. I would recommend looking elsewhere

What business problems are you solving with the product? What benefits have you realized?

Just basic chat

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 13 December 2018)
Essential Customer Service Tool for Startups

Pros: This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend

Cons: It is relatively newer but is constantly improving with more integration and features.

Vendor Response

by Crisp on December 14, 2018

Thank you for the review!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 12 December 2018)
Most bang for your buck - Replaced 3 other tools for us

Pros: Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.

Cons: Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.

Vendor Response

by Crisp on December 14, 2018

Thank you for the review!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 09 December 2018)
One of the first ever live chat tools I used

Pros: I love the interface for this app and the fact that they offer a free plan

Cons: there's really nothing to dislike about this. I only stopped using it because my needs evolved and I found a cheaper alternative.

...more
Davis B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 December 2018)
Crisp is great

Pros: So easy to use and way more affordable than other chat support solutions.

Cons: Nothing. Crisp is great and has helped us grow our business.

...more
Alex M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 28 November 2018)
Must have tool to communicate with site's visitors in real time

Pros: Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile

Cons: NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage.

...more
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com