Crisp

Pros: - Great interface

- Painless installation (simply add a code snippet to your site's header)

- Offers a freemium tier which will cover most of your needs

- Lots of design options for the livechat box

- Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have)

- The team that builds it has always been helpful when I had questions

Cons: I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it.

Overall: I'm a big fan of this product. I spent a few days reviewing the 20+ livechat options out on the market, and after all that time I settled on Crisp. Save your time and start with this. If you need the larger feature set and marketing abilities of something like Intercom, just upgrade later. Afterall, removing crisp and adding intercom is as simple as removing a code snippet and adding a new one.

Pros: Clean and good experience, features you would expect, iteration on the product

Cons: Some settings aren't easy to find or understand, this part could simplified

Overall: A great product and a great value for money

Pros: Crisp is one of the least expensive options, which is mostly the reason we use it now. It does well as an onsite quick chat for customers to ask questions then hop off.

Cons: This software is not the easiest to use. It's pretty simple overall, but the UI and explanations of what options it provides need some work. Triggers are not very intuitive or robust enough for more advanced chat strategy. Also, their reporting options are not good at all. It does not offer the ability to track much of anything except messages sent by each rep.

Overall: I personally prefer Drift over most other chats. We used them before, but they got a bit pricey for us. We switched to using Crisp and Intercom, and let me just say, you get what you pay for. Intercome works way better than Crisp and has more functionality, but it's also more expensive than Crisp, so there's that.

All in all, it works for the bare minimum of what we absolutely need it for which is real-time chat. Other than that, not impressed.

Pros: Crisp makes communicating with customers easy and stress free. Working at a small business i really value the fact that is is cheap or even free depending on the size of your business.

Cons: Really the only con that i see is the expiration date on the logs with customers, it was really disappointing when I couldn't reference a conversation from the past.

Pros: The UI is good. It makes it easy to add notes and search for histric conversations with clients. The mobile app makes it easier for me when I am travelling.

Cons: The load time is a little more than it should be. I get a notification on my mobile app, but to see it on the system, it takes time to load.

The notifications for mobile also work vice versa, Due to which sometimes I miss on chats.

Pros: The only function I use Crisp for is to get notifications when someone is visiting my website. This helps me prepare for communications ahead of time.

There are a ton of plugins that allow you to integrate other tools with Crisp.

Cons: Great for live chat but other apps provide a more robust communication toolset for the entire sales cycle.

Pros: Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

Cons: Nothing really. The best chat solution. Period.

Pros: It is free and has a lot of features compared to other customer chat tools.

Cons: If you are going to pay money for customer chat there are a lot of better ones out there.

What do you like best?

What do you dislike?

Recommendations to others considering the product

What business problems are you solving with the product? What benefits have you realized?

Pros: This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend

Cons: It is relatively newer but is constantly improving with more integration and features.