Home/Live Chat Software/MyLiveChat
Updated on: September 28, 2021

What is MyLiveChat ?

MyLiveChat - Live Chat Software
View Gallery
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

MyLiveChat

Turn visitors into customers with My LiveChat
(15 Ratings) Write Review

My LiveChat is an online live chat platform that facilitates the users to engage with their customers in a faster and personal way. It enables the user to chat with their customer in real-time to provide a messaging experience that has a human touch. My LiveChat offers tools to introduce a floating chat button to your website using a simple HTML code. You can provide personalized help in real time to your customers by proactive support tools and layering humans. It allows you to offer a quick and impactful support experience to your customers to increase the efficiency of your business. Users can make use of features like canned responses to answer real time questions and share files and pictures with just a few clicks. You get unlimited chats without any charges with My LiveChat. You can additionally monitor, transfer, report, and do team chats along with customizing everything, from agent greetings to company logos to your chat window. The platform is free to use for 1 seat and offers many price variations for more than 1 seat to suit every requirement and need.

FOLLOWERS
54
233

MyLiveChat Awards

MyLiveChat Features Show All Features

MyLiveChat Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Delaware, United States
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

MyLiveChat Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free Plan
Free

Features

  • 1 Seat
  • Unlimited Agents
  • Unlimited Depts
  • Unlimited Websites
  • Unlimited Chats
  • 3 Year Chat History
  • Visitor Monitoring
  • Customization
  • SSL Certificate
  • Canned Responses
  • Proactive Chat
  • Email Chat Transcript
  • File Transfer
  • Typing Indicator
  • Offline Messaging Delivery
  • Multi-language support
  • Spell Checker
  • Multiple Simultaneous Chats
Starter Plan
$15 /Month

Features

  • Includes features of Free plan, plus
  • White Label
  • Email Reports
Basic Plan
$29 /Month

Features

  • 2 Seats
  • 5 Year Chat History
  • Includes features of Starter plan
Corporate Plan
$59 /Month

Features

  • 5 Seats
  • Includes features of Basic Plan
Enterprise Plan
$99 /Month

Features

  • 10 Seats
  • 10 Year Chat History
  • Includes features of Corporate plan
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about MyLiveChat pricing.

MyLiveChat FAQs

MyLiveChat is Live Chat Software. MyLiveChat offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Shortcut Messages
  • Transfers
  • Video Chat
  • Visitor Targeting

Learn more about MyLiveChat features.

Yes, MyLiveChat provides API.

Ask the Community View Community

MyLiveChat Alternatives MyLiveChat Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveChat
(1944 RATINGS)
LiveChat LiveChat is one of the most widely used live chat software catering its services to over 23,000... read more
Visit Website
MyLiveChat vs LiveChat
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Intercom
(2285 RATINGS)
Intercom Intercom is a sales, marketing, and support solution that aims to help you connect with more... read more
Visit Website
MyLiveChat vs Intercom
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
tawk.to
(170 RATINGS)
tawk.to tawk.to is an intuitive live chat software that helps businesses to connect with their customers... read more
Visit Website
MyLiveChat vs tawk.to
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
JivoChat
(110 RATINGS)
JivoChat JivoChat is specifically built for E-commerce companies to serve as an effective business... read more
Visit Website
MyLiveChat vs JivoChat
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Crisp
(113 RATINGS)
Crisp A live chat software embedded with tools and features to help you convert your visitors into... read more
Visit Website
MyLiveChat vs Crisp
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk Messaging ...
(282 RATINGS)
Freshdesk Messaging ... Freshdesk Messaging (Formerly Freshchat) is the modern messaging solution that delivers effortless... read more
Visit Website
MyLiveChat vs Freshdesk Messaging (Formerly Freshchat)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveHelpNow
(233 RATINGS)
LiveHelpNow LiveHelpNow Software is a Suite of products Help Desk, Live Chat Software, and FAQ Builder... read more
Visit Website
MyLiveChat vs LiveHelpNow
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Olark
(718 RATINGS)
Olark Olark is a live chat software developed to connect the users to the right customers with automated... read more
Visit Website
MyLiveChat vs Olark
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Comm100 Live Chat
(141 RATINGS)
Comm100 Live Chat Comm100 is a Digital Engagement platform real-time interactions via the web, mobile, and messaging.... read more
Visit Website
MyLiveChat vs Comm100 Live Chat
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Provide Support
(82 RATINGS)
Provide Support Provide Support allows its users to add live chat on their websites and provide instant support to... read more
Visit Website
MyLiveChat vs Provide Support

MyLiveChat Reviews

OVERALL RATING
3.1
Based on 15 Rating(s)
Rating Distribution
  • 33.3 %
  • 0 %
  • 0 %
  • 0 %
  • 66.7 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Online Corner Store
Online Corner StoreSource : trustpilot.com
(Reviewed on 02 April 2018) Love this chat software add-on

Love this chat software add-on. I have had no problems that others are describing and it was easy to install ... I use it during business hours everyday to communicate with customers interested in buying or following up on orders.

...more
Nathaniel
NathanielSource : trustpilot.com
(Reviewed on 13 May 2015) I love this for my small business

The software is easy to use. I combine it with the google analytics map. It allows me to connect with my customers immediately and get sales that I'd otherwise would have lost.

...more
Source : g2crowd.com
(Reviewed on 27 July 2019) "Mylivechat is an efficient support agent-customer communication application"

What do you like best?

Mylivechat offers fast communication, saving the time site support agent could have used to email, call or to contact the client through other means, which most of the times are costly and time consuming. This is is the feature that I found interesting and I like the best. Mylivechat also has free version that allows the new users to try it for free before switching to the premium one. The free version offers the basic functions that would allow the user to meet the communication needs.

What do you dislike?

Mylivechat is a useful application, but it comes with many drawbacks. Firstly, the application keeps lagging and often it fails to monitor the site, meaning the user will not know how many clients are online. The previous conversation messages also keeps popping up, and when this happens the ongoing conversation will be interfered with and the client may get annoyed and leave without making a purchase. Mylivechat also has a mobile which has never functioned in my case. These are some of the issues that forced me to switch to another application.

Recommendations to others considering the product:

Mylivechat is good application for communicating with the clients. It offers real time communication, it is less costly and time saving.

What problems are you solving with the product? What benefits have you realized?

Currently, I am not using Mylivechat after I got disappointed after several cases of dissatisfaction. Nevertheless, I must admit that the application was very useful in easing the communication between the customer and the site support agent. It offers real time communication and allows the clients to share with the support agents how they would like their services or products to be delivered. I have never cancelled my account with Mylivechat as indicated in the screenshot I have uploaded below.

...more
Niki Hale
Niki HaleSource : trustpilot.com
(Reviewed on 06 August 2019) No Training or Support, Rude Customer Service

If I could give this company zero stars, I would. We have new team members that need training on the platform, and they've told us that they do not provide any training. How is that possible? You definitely have a sales team that walks people through it in order to get them to buy it, so how is there NO ONE that can help us? Their "customer support" avoids questions, directs you to email a manager named Adam (no last name, no phone number, who doesn't reply to repeated emails, and insists that this is all they can do because they don't provide phone support—so, as the customer, you're just s*** out of luck. DO NOT WASTE YOUR TIME OR MONEY. There are plenty of other chat options out there, and we're shopping for a new one now.

...more
Mona
MonaSource : trustpilot.com
(Reviewed on 05 August 2018) This is a rubbish software

This is a rubbish software. DO NOT WASTE YOUR TIME!

...more
Charles
CharlesSource : trustpilot.com
(Reviewed on 08 September 2017) Zero stars anyone

Zero stars anyone? I tried multiple times to get through to a person at multiple times though out the day and got absolutely no response. Waited as long as 45 minutes! (insert sound of crickets here. Not sure this business is still in business.

...more
Mara
MaraSource : trustpilot.com
(Reviewed on 06 January 2016) Unstable

In the middle of chat sessions with customers, we would get messages like " MyLiveChat has stopped working" or "Connection to the chat server failed. Trying to reconnect" or “Cannot Connect to the chat server”. We would basically be forced to close down and try to reopen. Reopening would have it's own set of problems - requiring us to download again. Totally losing our chat sessions (imagine how upset this would make our customers.If you are going to give them a shot, I recommend going month by month instead of paying for months in advance. We paid for 6 months in advance and realized after the 1st real test run that it wasn’t stable enough to use with real customers and they wouldn’t refund us (even for the unused time. They insist that all the network issues were on our end (although we had top notch IT staff helping us troubleshoot and everything else running through our network was perfect. I’ve written several emails and contacted their chat several times with no response & no refund yet. We did find another software that isn’t too expensive and it’s worked wonderful so far.

...more

MyLiveChat Screenshots

MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots
MyLiveChat Screenshots

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com