What do you like best?
Mylivechat offers fast communication, saving the time site support agent could have used to email, call or to contact the client through other means, which most of the times are costly and time consuming. This is is the feature that I found interesting and I like the best. Mylivechat also has free version that allows the new users to try it for free before switching to the premium one. The free version offers the basic functions that would allow the user to meet the communication needs.
What do you dislike?
Mylivechat is a useful application, but it comes with many drawbacks. Firstly, the application keeps lagging and often it fails to monitor the site, meaning the user will not know how many clients are online. The previous conversation messages also keeps popping up, and when this happens the ongoing conversation will be interfered with and the client may get annoyed and leave without making a purchase. Mylivechat also has a mobile which has never functioned in my case. These are some of the issues that forced me to switch to another application.
Recommendations to others considering the product:
Mylivechat is good application for communicating with the clients. It offers real time communication, it is less costly and time saving.
What problems are you solving with the product? What benefits have you realized?
Currently, I am not using Mylivechat after I got disappointed after several cases of dissatisfaction. Nevertheless, I must admit that the application was very useful in easing the communication between the customer and the site support agent. It offers real time communication and allows the clients to share with the support agents how they would like their services or products to be delivered. I have never cancelled my account with Mylivechat as indicated in the screenshot I have uploaded below.