Kapture CRM is a CRM software that packs together capabilities related to marketing, sales, operations, and customer services in a single package. The tool is known for its ease of use and simple interface and can be integrated smoothly with the existing technological infrastructure of any company. This is made possible by 500 plus APIs that ensure seamless pan-organisation synchronisation. Users can send customised emails to a wide range of audiences through easy predefined templates. Moreover, live chat support allows team members to extend better customer support and sell more. The dashboard captures and showcases crucial KPIs, such as the number of answered/unanswered calls by each agent. Other notable features include integrated sales tracking, omnichannel support, real-time reporting, dedicated cloud storage servers, high-end security, on-field order capturing, and much more.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Coral Springs, Florida / +1 415-630-6777 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | CRM Software Marketing Automation Software Help Desk Software |
Disclaimer: The pricing details were last updated on 16/10/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Kapture CRM is CRM Software. Kapture CRM offers the following functionalities:
Learn more about Kapture CRM features.
Here`s a list of the best alternatives for Kapture CRM:
Yes, Kapture CRM provides API.
What do you like best?
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
What do you dislike?There was no such actions that can cause any one dislike
Recommendations to others considering the product:One among the best CRM in town
What problems are you solving with the product? What benefits have you realized?Customer oriented resolutions at the best
PROS & CONS
What are the best aspects of this product?
Reporting and analytics, Mobile CRM, Attendance Marking, Order approval, Custom Workflow, Knowledge Management System, Learning Management System.
What aspects are problematic or could work better?
None
What features/services would you like to see in future versions of this product?
They have all the features. They can even customize it to some extent
What specific problems in your company were solved by this product?
Storing all the lead information, following up, assigning the leads, send custom emails were easy.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc
What aspects are problematic or could work better?
There is none
What features/services would you like to see in future versions of this product?
They have all the features included
What specific problems in your company were solved by this product?
Sales productivity Increased and customer satisfaction also
Are you a current user of this product?
No
What do you like best?
There are a number of aspects of Kapture CRM that i consider to be deal-winners.
1. It combines all the necessary features for sales and customer service automation. This includes contact management, 360 degree customer profiling, lead nourising, customer management etc.
2. Kapture CRM differentiates by providing custom solutions for different industry verticals. For example, the CRM platform for marketing would have different requirements compared to an FMCG business.
3. It focuses on end-to-end business automation. You can manange a diverse range of business founctanalities within a single platform.
4. It’s more afforable than other market alternatives. It provides a number of advanced features at a lower cost.
5. The customer service team is working with my team to develop and design new workflows to conceive better ways of operations.
6. The customer service team are good at practicing what they preach. ie. good response rates and query resolutions.
What do you dislike?Nothing pretty much. I have been satisfied with the Kapture CRM platform and the ability of the team to assist and provide amicable resolutions at every turn of relationship. All these allows you to scale without having any scares about data management.
What business problems are you solving with the product? What benefits have you realized?customer service management, sales management, Smart workflows, Better productivity, Better data management,
What do you like best?
There are a number of aspects of Kapture CRM that i consider to be deal-winners.
1. It combines all the necessary features for sales and customer service automation. This includes contact management, 360 degree customer profiling, lead nourising, customer management etc.
2. Kapture CRM differentiates by providing custom solutions for different industry verticals. For example, the CRM platform for marketing would have different requirements compared to an FMCG business.
3. It focuses on end-to-end business automation. You can manange a diverse range of business founctanalities within a single platform.
4. It’s more afforable than other market alternatives. It provides a number of advanced features at a lower cost.
5. The customer service team is working with my team to develop and design new workflows to conceive better ways of operations.
6. The customer service team are good at practicing what they preach. ie. good response rates and query resolutions.
What do you dislike?Nothing pretty much. I have been satisfied with the Kapture CRM platform and the ability of the team to assist and provide amicable resolutions at every turn of relationship. All these allows you to scale without having any scares about data management.
What problems are you solving with the product? What benefits have you realized?customer service management, sales management, Smart workflows, Better productivity, Better data management,
What do you like best?
This platform is full of many features that can help any customer who wants to simplify their business or work on the one hand as a section dedicated to each type of industry ie has a section only for companies dedicated to marketing which is what I use and has other sections for sales executives, administrative executives and so on, handles a very good ease of use that allows me and my team to work and be with customers every day very effectively
What do you dislike?I really do not find faults in this software but I do not think it is still perfect as all software that have been on the market for a short time there is always a need on the part of the customer to constantly be updating the platform. In addition, on several occasions I have had the opportunity to contact technical support and the truth is that I have not received the attention I expected in addition to your response speed is not so much but I do not think it's a big deal that I dislike a lot in the end managed to solve my problem
Recommendations to others considering the product:is very good and almost perfect
What problems are you solving with the product? What benefits have you realized?I have to admit that a couple of years ago I was very frustrated because I couldn't find a platform that would allow me to have all the features and comforts that this KAPTURE software offers
What do you like best?
Actually we didn't get to start using it fully they didn't/couldn't implement the customization they promised.
What do you dislike?We’re small tourism start-up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant!
During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction. https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar
Recommendations to others considering the product:Please don't do business with them.
What problems are you solving with the product? What benefits have you realized?We were trying to implement Operation CRM and well they promised the can help us solve it and the failed miserably.
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