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Updated on: April 11, 2021
What is Kapture CRM ?
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Kapture CRM

Futuristic CRM Software with Holistic Features
(17 Ratings) Write Review

Kapture CRM is a CRM software that packs together capabilities related to marketing, sales, operations, and customer services in a single package. The tool is known for its ease of use and simple interface and can be integrated smoothly with the existing technological infrastructure of any company. This is made possible by 500 plus APIs that ensure seamless pan-organisation synchronisation. Users can send customised emails to a wide range of audiences through easy predefined templates. Moreover, live chat support allows team members to extend better customer support and sell more. The dashboard captures and showcases crucial KPIs, such as the number of answered/unanswered calls by each agent. Other notable features include integrated sales tracking, omnichannel support, real-time reporting, dedicated cloud storage servers, high-end security, on-field order capturing, and much more.

Kapture CRM Awards

Highly Rated
Fastest Growing

Kapture CRM Features Show All Features

Kapture CRM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Coral Springs, Florida / +1 415-630-6777
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category CRM Software Marketing Automation Software Help Desk Software

Kapture CRM Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Professional (Sales Cloud)
$29 /User/Month
Billed Yearly

Features

LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accounts
  • Remember their birthdays, Anniversaries
  • Send custom mailers
  • MOBILE SALES CRM

Lead notification & assignment

  • Sales Opportunity Tracker
  • Meeting check-in / check-out with geotagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in-app
  • Call management

API's & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • WordPress
  • Third-party chat integration
  • Email Integration

CHAT

  • Chat widget
  • Plug n use
  • Chat reporting & analytics
  • SALES REPORTING

Automated reports

  • Custom Dashboard for reporting
  • Send reports from the Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross-Sell
  • Address any feedback & concerns
  • Get repeat business
  • QUOTATION & PAYMENT

Quotation templates

  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email, call support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targetted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping
Enterprise (Sales Cloud)
$39 /User/Month
Billed Yearly

Features

Everything in Professional Plus

KNOWLEDGE MANAGEMENT SYSTEM

  • Internal team collaboration
  • Training and Assignment module
  • Instant notifications
  • Workflow-based Q & A

INDUSTRY SPECIFIC WORKFLOW MANAGEMENT

  • Customizable workflow
  • Manage team-wise configurations
  • Task Management for large teams

ORDER MANAGEMENT

  • Manage order, stock updates
  • Manage Distributor, stockist, Retailer, wholesaler
  • Manage third party channel sales
  • Inventory Management

DIFFERENTIAL RATE MANAGEMENT

  • Manage to price and offers for each customer
  • Apply Discounts instantly from the system

DEDICATED ACCOUNT MANAGER

SALES FORECASTING

  • Predictive analysis
  • Sales projection based on the pipeline
  • Business Intelligence drove forecasting

LEARNING MANAGEMENT SYSTEM

  • Sales training modules
  • Tools for assessment
  • Rating and feedback mechanism

CHAT SDK

ADVANCED API INTEGRATIONS

  • Custom Integrations based on API's
  • Development Support for integrations

REPORT ENGINE

  • Inbuilt tool to automate 500+ reports
Professional (Service Cloud)
$35 /User/Month
Billed Yearly

Features

OMNICHANNEL SUPPORT

  • Email, Web, Chat, Call queries on one dashboard
  • Email Insights
  • View entire case history in a single view
  • Single sign on
  • Create Sub tickets

MARKETING AUTOMATION

  • Ready-to-use email templates
  • Mass Email
  • Marketing Campaigns
  • Campaigns Management

DISPOSITION METRIC

  • Service process improvement measurement
  • Rule based disposition
  • Inter department ticket assignment

CALL CENTER MANAGEMENT

  • Outbound calling
  • Inbound calling
  • Call recording
  • Agent Rostering
  • Shift / Leave Management
  • Trigger based call routing

SET ALERTS & SLA's

  • Tag keywords to trigger escalations
  • Set timers and auto notifications
  • Real time monitoring of SLA achievement

CUSTOMER 360 VIEW

  • customer interaction from all mediums
  • View entire customer history
  • view order related details

REPORTS

  • Get Ticket analysis report
  • Agent performance
  • View custom reports as you desire

SUPPORT

  • Call Support
  • Email Support
  • Chat Support
  • 24/7 Agent Availability

FIELD SERVICE OPERATIONS

  • Field Service tickets management
  • Mobile App
  • Customer Visit mapping
  • GPS enabled

GOOGLE INTEGRATION

  • Email Integration
  • Calendar
Enterprise (Service Cloud)
$39 /User/Month
Billed Yearly

Features

Everything in Professional Plus

ADVANCED API INTEGRATION

  • Development support
  • API's for custom integrations
  • CUSTOM TICKET WORKFLOW
  • Ticket workflow based on rules
  • Customized ticket allocation/ disposition

SOCIAL MEDIA TICKETING

  • Manage reviews
  • Reply to social media tickets
  • Assign tickets internally

KNOWLEDGE MANAGEMENT SYSTEM

  • Training & Assessment modules
  • Employee Community / Forums
  • Internal Team Collaboration tool
  • Instant notifications & Alerts

ADVANCED CHAT TICKET MODULE

  • Route chat based on order, refund or any other case
  • Chat assignment to agent based on query
  • Chat Analytics

DYNAMIC REPORTING

  • Report Engine
  • Real time SLA Reporting
  • Business Intelligence to help achieve SLA's

DEDICATED ACCOUNT MANAGER

Professional (Sales and Service Cloud)
$40 /User/Month
Billed Yearly

Features

LEAD MANAGEMENT

  • Rule based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Auto reminders & emails to prospects
  • Duplicate Blocking
  • Lead Routing
  • Lead Automation
  • Sales follow up & Tracking

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their birthdays, Anniversaries
  • MOBILE SALES CRM
  • Lead notification & assignment
  • Sales Opportunity Tracker
  • Offline Mobile Functionality
  • Lead Mapping
  • Meeting check in / check out with geo tagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in app

INTEGRATION

  • API Integration
  • WordPress Integration
  • Web Integration
  • Google Apps Integration
  • Cloud Telephony
  • Third-party Chat integration
  • Email Integration
  • SMS Integration

CHAT SOLUTION

  • Plug 'N' Play
  • Chat Reporting and Analytics
  • Chat Widget
  • Configurable Chat Templates
  • Auto-Responder
  • Internal Communication

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business
  • Auto Sales Ticket Rerouting
  • Automated Ticket Allocation
  • SUPPORT
  • 24*7 free support
  • Online Support
  • Self-service Support
  • Phone Support
  • Email Support
  • Chat Support

INDUSTRY SPECIFIC WORKFLOW MANAGEMENT

  • Customizable workflow
  • Manage team wise configurations
  • Task Management for large teams
  • Prioritize and Visualize
  • Pinnable Dashboard for Important To-dos

ORDER MANAGEMENT

  • Customer data and hierarchy flow
  • Past customer interaction details &engagement
  • Rates/Quotes offered accountwise
  • Custom Workflow and Approvals
  • Complete Customer & payment History

DIFFERENTIAL RATE MANAGEMENT

  • Price Management
  • Apply Discounts instantly from system
  • Offer Management

SALES FORECASTING

  • Predictive Analysis
  • Sales projection based on pipeline
  • Business Intelligence driven forecasting

POWERFUL REPORTING ENGINE

  • Basic Reporting
  • Sales Forecasting
  • Team Reporting
  • Productivity Reports
  • Goal Tracking
  • Product Report
  • Real time SLA Reporting
  • Business Intelligence to help achieve SLA's
  • 500+ Report Formats

OMNICHANNEL SUPPORT

  • Email, Web, Chat, Call queries on one dashboard
  • Email Insights
  • View entire case history in a single view
  • Single sign-in
  • Omnichannel Routing
  • Create Sub tickets

DISPOSITION METRIC

  • Service process improvement measurement
  • Rule based disposition
  • Inter department ticket assignment

CALL CENTER MANAGEMENT

  • Outbound calling
  • Inbound Calling
  • Call Rerouting
  • Agent Rostering
  • Call Recording
  • Shift/Leave Management
  • Trigger based call routing

CUSTOMER 360 VIEW

  • Call recording customer interaction from all mediums
  • View entire customer history
  • View order related details
  • SET ALERTS & SLA's
  • Tag keywords to trigger escalations
  • Set timers and auto notifications
  • Real time monitoring of SLA achievement

FIELD SERVICE OPERATIONS

  • Field Service tickets management
  • Customer Visit mapping
  • GPS Enabled
  • Simplified Sales Workflow
  • Sales Management
  • Live Location Tracking
  • Product Cataloging
  • Instant Order Approvals
  • Payment Updates
Enterprise (Sales and Service Cloud)
$59 /User/Month
Billed Yearly

Features

Everything in Professional Plus

MOBILE SALES CRM

  • Call management
  • Attendance Management
  • INTEGRATION
  • Shopify Integration
  • Custom Integrations
  • Development Support for Integrations

CHAT SOLUTION

  • Chat SDK
  • Hybrid Ticketing

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from Mobile and Desktop
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit/Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

CAMPAIGN MANAGEMENT

  • Complete Source Mapping
  • Detailed Analytics
  • Social Campaigns Integration
  • Google Campaigns Integration
  • Online Leads Mapping

KNOWLEDGE MANAGEMENT

  • Internal team collaboration
  • Training and Assignment module
  • Instant notifications and Alerts
  • Workflow based Q&A
  • Cloud Storage
  • Employee Forums

LEARNING MANAGEMENT SYSTEM

  • Sales training modules
  • Tools for assessment
  • Rating and feedback mechanism
  • Collaterals for Thorough Product Info

PREMIUM INVENTORY ACCESS

  • Unlimited Kapdrive Access
  • Pre-defined Email Templates
  • Targeted Emailers
  • 10,000 credits

OMNICHANNEL SUPPORT

  • Omnichannel Rerouting
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Disclaimer: The pricing details were last updated on 16/10/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Kapture CRM FAQs

Kapture CRM is CRM Software. Kapture CRM offers the following functionalities:

  • Contact Management
  • Call Logging
  • Product Catalog
  • Lead Scoring
  • Project Management
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about Kapture CRM features.

The pricing for Kapture CRM starts at $39.00 per user per month. Kapture CRM has 6 different plans:

  • Professional (Sales Cloud) at $39.00 per user per month.
  • Professional (Service Cloud) at $45.00 per user per month.
  • Professional (Sales and Service Cloud) at $55.00 per user per month.
  • Enterprise (Sales Cloud) at $59.00 per user per month.
  • Enterprise (Service Cloud) at $59.00 per user per month.
  • Enterprise (Sales and Service Cloud) at $69.00 per user per month.

No, Kapture CRM does not offer a free plan.

Learn more about Kapture CRM pricing.

Yes, Kapture CRM provides API.

Ask the Community View Community

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Kapture CRM Reviews

OVERALL RATING
4.2
Based on 17 Rating(s)
Rating Distribution
  • 75 %
  • 0 %
  • 12.5 %
  • 0 %
  • 12.5 %
SHARE YOUR EXPERIENCE Write a Review
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Muheeb PSource : g2crowd.com
(Reviewed on 12 November 2020)
"Awesome CRM"

What do you like best?

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

What do you dislike?

There was no such actions that can cause any one dislike

Recommendations to others considering the product:

One among the best CRM in town

What problems are you solving with the product? What benefits have you realized?

Customer oriented resolutions at the best

...more
Anonymous ReviewerSource : financesonline.com
(Reviewed on 26 June 2019)
5. Quick implementation, smooth workflow

PROS & CONS

What are the best aspects of this product?

Reporting and analytics, Mobile CRM, Attendance Marking, Order approval, Custom Workflow, Knowledge Management System, Learning Management System.

What aspects are problematic or could work better?

None

What features/services would you like to see in future versions of this product?

They have all the features. They can even customize it to some extent

What specific problems in your company were solved by this product?

Storing all the lead information, following up, assigning the leads, send custom emails were easy.

Are you a current user of this product?

No

...more
Anonymous ReviewerSource : financesonline.com
(Reviewed on 26 June 2019)
Kapture CRM has improved my customer service ten-fold.

PROS & CONS

What are the best aspects of this product?

Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc

What aspects are problematic or could work better?

There is none

What features/services would you like to see in future versions of this product?

They have all the features included

What specific problems in your company were solved by this product?

Sales productivity Increased and customer satisfaction also

Are you a current user of this product?

No

...more
Source : g2crowd.com
(Reviewed on 05 September 2018)
"kapture CRM - Improved workflows and efficiency"

What do you like best?

There are a number of aspects of Kapture CRM that i consider to be deal-winners.

1. It combines all the necessary features for sales and customer service automation. This includes contact management, 360 degree customer profiling, lead nourising, customer management etc.

2. Kapture CRM differentiates by providing custom solutions for different industry verticals. For example, the CRM platform for marketing would have different requirements compared to an FMCG business.

3. It focuses on end-to-end business automation. You can manange a diverse range of business founctanalities within a single platform.

4. It’s more afforable than other market alternatives. It provides a number of advanced features at a lower cost.

5. The customer service team is working with my team to develop and design new workflows to conceive better ways of operations.

6. The customer service team are good at practicing what they preach. ie. good response rates and query resolutions.

What do you dislike?

Nothing pretty much. I have been satisfied with the Kapture CRM platform and the ability of the team to assist and provide amicable resolutions at every turn of relationship. All these allows you to scale without having any scares about data management.

What business problems are you solving with the product? What benefits have you realized?

customer service management, sales management, Smart workflows, Better productivity, Better data management,

...more
Souganya PSource : g2crowd.com
(Reviewed on 05 September 2018)
"kapture CRM - Improved workflows and efficiency"

What do you like best?

There are a number of aspects of Kapture CRM that i consider to be deal-winners.

1. It combines all the necessary features for sales and customer service automation. This includes contact management, 360 degree customer profiling, lead nourising, customer management etc.

2. Kapture CRM differentiates by providing custom solutions for different industry verticals. For example, the CRM platform for marketing would have different requirements compared to an FMCG business.

3. It focuses on end-to-end business automation. You can manange a diverse range of business founctanalities within a single platform.

4. It’s more afforable than other market alternatives. It provides a number of advanced features at a lower cost.

5. The customer service team is working with my team to develop and design new workflows to conceive better ways of operations.

6. The customer service team are good at practicing what they preach. ie. good response rates and query resolutions.

What do you dislike?

Nothing pretty much. I have been satisfied with the Kapture CRM platform and the ability of the team to assist and provide amicable resolutions at every turn of relationship. All these allows you to scale without having any scares about data management.

What problems are you solving with the product? What benefits have you realized?

customer service management, sales management, Smart workflows, Better productivity, Better data management,

...more
Lowin GSource : g2crowd.com
(Reviewed on 23 December 2019)
"the special tool for your business"

What do you like best?

This platform is full of many features that can help any customer who wants to simplify their business or work on the one hand as a section dedicated to each type of industry ie has a section only for companies dedicated to marketing which is what I use and has other sections for sales executives, administrative executives and so on, handles a very good ease of use that allows me and my team to work and be with customers every day very effectively

What do you dislike?

I really do not find faults in this software but I do not think it is still perfect as all software that have been on the market for a short time there is always a need on the part of the customer to constantly be updating the platform. In addition, on several occasions I have had the opportunity to contact technical support and the truth is that I have not received the attention I expected in addition to your response speed is not so much but I do not think it's a big deal that I dislike a lot in the end managed to solve my problem

Recommendations to others considering the product:

is very good and almost perfect

What problems are you solving with the product? What benefits have you realized?

I have to admit that a couple of years ago I was very frustrated because I couldn't find a platform that would allow me to have all the features and comforts that this KAPTURE software offers

...more
Sagar VSource : g2crowd.com
(Reviewed on 09 June 2020)
"Never do business with Kapture CRM"

What do you like best?

Actually we didn't get to start using it fully they didn't/couldn't implement the customization they promised.

What do you dislike?

We’re small tourism start-up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant!

During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction. https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar

Recommendations to others considering the product:

Please don't do business with them.

What problems are you solving with the product? What benefits have you realized?

We were trying to implement Operation CRM and well they promised the can help us solve it and the failed miserably.

...more

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Kapture CRM Screenshots

Dashboard
Sales Forecasting
Deals Management
Sales Reporting
CRM screenshot
Dashboard
Dashboard
Sales Forecasting
Deals Management
Sales Reporting
CRM screenshot

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