Kapture CX Reviews

User Rating

4.6/5 (Based on 168 Ratings)

Rating Distribution

Excellent
70.8%
Very Good
21.4%
Average
4.2%
Poor
2.4%
Terrible
1.2%

User Sentiments

Customizable Dashboard, Mobile CRM, Excellent Customer Support, Comprehensive Reporting and Analytics

Occasional System Lag, Outdated User Interface, Slow Ticket Resolution, Limited Mobile App Functionality

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Review Summary

Users praise Kapture CRM for its user-friendly interface, customizable features, and excellent customer support. Many reviewers highlight the software's ease of use, even for those with limited technical expertise. The ability to tailor the CRM to specific business needs is also appreciated. Additionally, reviewers commend Kapture CRM's customer support team for their responsiveness and helpfulness. However, some users mention occasional glitches and limited reporting capabilities as areas for improvement. Overall, Kapture CRM receives positive feedback for its user-centric design, flexibility, and reliable support.

Pros

Easy to use and intuitive interface.
Customizable and flexible to suit specific business needs.
Robust reporting and analytics capabilities.
Excellent customer support and onboarding process.

Cons

Some users reported occasional glitches and bugs.
May not be suitable for very large enterprises.
Limited integrations with thirdparty applications.
Some users found the pricing to be on the higher side.

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Reviews

Verified User in Information Technology and Services

February 25, 2025 Source: G2.com

Our agents are very happy with this, and so are we because of improved productivity Dependable platform with a team that really listens & acts

What do you like best about Kapture CX?

The solution has been very easy to use and the Kapture team is always available for support, 24*7. We've had some customizations also built around the core product with sophisticated integrations and Kapture team has been all ears on our requirements, concerns and delivered really well.

What do you dislike about Kapture CX?

Their customer support and the account teams are great to work with and we did have good change management and onboarding experience. But a few more proactive webinars spread across the year or training sessions for new features would be a good initiative for Kapture

What problems is Kapture CX solving and how is that benefiting you?

With onboarding Kapture, we're making sure all customer contacts are within a single platform. Because of which the team ends up spending much less time switching tabs around various systems.

Sandeep M

February 23, 2025 Source: G2.com

Kapture review

What do you like best about Kapture CX?

Kapture as CRM tool is very simple and easy to use, adapting seamlessly to business needs. It’s user-friendly interface helps to use it easily and manage customers without hassle. It helps us to track the data also of the customers.

What do you dislike about Kapture CX?

Kapture has a few downsides. Setting it up can be tricky, and it doesn’t integrate with all tools. At times, it can be slow, especially with lots of data.

What problems is Kapture CX solving and how is that benefiting you?

Makes communication smoother and support faster. It automates workflows, reducing manual tasks and boosting productivity. Sales teams benefit from better lead tracking, while data-driven insights help businesses make smarter decisions. With mobile access, teams can manage customers anytime, improving overall efficiency and growth.

Kaif m

February 17, 2025 Source: G2.com

Kapture Review on Chats Support

What do you like best about Kapture CX?

We used kapture for the tracking our reqeust of ticket which was grnrated by the advisor, For eg, within 7 days how many delay reqeust has been raised and how many was resolved by the team.

What do you dislike about Kapture CX?

Most of the time it work smooth but some time we faced error while creating a ticket with our whatsapp chat tool

What problems is Kapture CX solving and how is that benefiting you?

We are using kapture to raised a ticket for the customer on chat which we are assing to concern team to resolved the reqeust such as logistics delay, and refund request and many complain whichever we need to assing this to any department to take action.

Ankit R

February 17, 2025 Source: G2.com

User friendly interface

What do you like best about Kapture CX?

User friendly interface and easy to understand

What do you dislike about Kapture CX?

No observations till date, everything working fine

What problems is Kapture CX solving and how is that benefiting you?

Quick Access for customers mails and response going on real time basis, also there is an option to check whether the emails have been delivered to customer or not.

Aman A

February 13, 2025 Source: G2.com

Efficient and User Friendly Customer Support Solution.

What do you like best about Kapture CX?

Kapture has significantly improved our customer service operations. The platform is intuitive making it easy to track and resolve customer queries efficiently. Features like automation ticket tagging and seamless integration with other tools have streamlined our workflow.

What do you dislike about Kapture CX?

Overall, Kapture is a reliable and user friendly CRM that enhances customer experience Highly recommended for businesses looking to optimize their customer support processes!

Recommendations to others considering Kapture CX?

The analytics and reporting could be more detailed and allow for better customization of dashboards.

What problems is Kapture CX solving and how is that benefiting you?

Kapture consolidates customer queries from multiple channels email, chats, into one unified platform, reducing response time and improving efficiency.

Rizwan S

February 5, 2025 Source: G2.com

User Friendly

What do you like best about Kapture CX?

.Unique Features and easy access also we can find the customer details very easily

What do you dislike about Kapture CX?

As we have recently integrated kapture we are sure all the teething issues will get resolved

What problems is Kapture CX solving and how is that benefiting you?

Kapture is solving tagging issues in the reports and they have been updating us in every step

Antony Infant S

February 5, 2025 Source: G2.com

Kapture CRM is easy to manage customers and deliver best service across various channels

What do you like best about Kapture CX?

Easy to access and user friendly CRM which helps customer support to work faster

What do you dislike about Kapture CX?

We are very happy using Kapture CRM there is no issue as such

What problems is Kapture CX solving and how is that benefiting you?

This streamlined approach improves efficiency, ensures that no customer communication is missed, and enables support teams to provide more cohesive and personalized experiences for customers.

Felix A

February 5, 2025 Source: G2.com

Kapture is easy to handle the customers and gives best service.

What do you like best about Kapture CX?

Kapture helps the customer support team to give the resolution quick.

What do you dislike about Kapture CX?

There is no issues and it is very user friendly

What problems is Kapture CX solving and how is that benefiting you?

Kapture is faster and more personalized responses, customer satisfaction rates increase, leading to higher retention and loyalty.

Babajaan S

February 5, 2025 Source: G2.com

Kapture CX is worth considering

What do you like best about Kapture CX?

.Kapture CX offers a wide range of features that cover various aspects of customer experience management

What do you dislike about Kapture CX?

No issue to raise against Kapture as very user friendly platform

What problems is Kapture CX solving and how is that benefiting you?

This is essential for addressing any issues or questions that users may encounter, ensuring a smooth and positive experience with the platform

Rehan S

February 5, 2025 Source: G2.com

Kapture Review on Inbound Calls

What do you like best about Kapture CX?

I am using kapture for create a ticket of customer where we get a inbound calls from customer to dispose all the details with proper tagging of customer. it really help full and work very esy

What do you dislike about Kapture CX?

Previously there was option to call customer direclty from kapture biut not sure why not there now.

What problems is Kapture CX solving and how is that benefiting you?

Kapture is allowing us to keep a record of customer data and whaterver the conversation is having on inbound call with the customer

Kapture CX Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Kapture CX?

Review Summary

Pros

Cons

Verified User in Information Technology and Services

Sandeep M

Kaif m

Ankit R

Aman A

Rizwan S

Antony Infant S

Felix A

Babajaan S

Rehan S

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