Top Service Desk Software List (July 2024)

SunView ChangeGear is an IT service management software that helps companies to deliver better customer services. The software comes with an intuitive and simple user interface that is easy to manage and navigate. It can be configured with drag and drop editing tools that can also be easily personalised to meet the needs of individual customers. SunView ChangeGear assists service teams and customers to make better decisions quickly using its AI capability. It provides real-time recommendations to increase staff productivity and efficiency. With a seamless workflow automation ability, the software helps service teams to automate their manual and repetitive tasks and manage end-to-end processes in a better way. The software works with IT staff and finds relevant information that helps in providing quick solutions to customers. SunView ChangeGear is easier to personalize and configure according to the needs of users using the powerful workflow processes equipped within.

EcholoN is here to revolutionize the way it handles customer care. As a customer-oriented and comprehensive Enterprise Service Management software suite, EcholoN offers a wide range of features to help them organize, control, and automate all processes and services within their company. With EcholoN, they can even seamlessly integrate partners, customers, and suppliers into their processes, making collaboration a breeze. This flexible process structure and workflow control allow for a high level of automation, ensuring that no process gaps are left behind. Plus, with this software, established systems like CRM, ERP, and PPS receive a much-needed upgrade and optimization through this best practice solution. EcholoN offers a step-by-step introduction to this professional system, starting with a simple ticket system and allowing them to upgrade to larger editions as their needs grow. Let EcholoN become their ultimate service-management partner and an enrichment to their business. With EcholoN, they can start with a simple ticket system and gradually upgrade to a larger edition, all while keeping their settings, data, information, and workflows intact. This software adapts to their needs, making service management a true enrichment for their business.

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal.

The ALVAO helpdesk system is simple to use and welcoming. ALVAO Service Desk provides a single point of contact for all in-company requests. The solution provider team gain an overview of workload, clear priorities and improved communication. It help the companies to get better organize their internal departments and manage relationships with in-house services users.

BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more.

Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up the resolution of IT services by 40%. The software allows technicians to work efficiently and seamlessly with advanced tools and find information quickly, whenever needed. It helps users to spend more time on solving customers’ problems and less time tracking tickets. Further, Vorex allows companies to manage their IT projects and staff effectively besides accessing reports in real-time about project status. The solution also improves forecasting with its project management capabilities. An interactive dashboard within the same displays real-time information on the status and progress of tickets. Companies can easily create custom reports to gain insights into their operations and make better business decisions.

TechExcel provides an extremely versatile and customizable service desk ticketing system. Implement ITIL and other IT processes using ServiceWise, the premier service tickets software. It has smart features like Ticketing, Workflow, Events & Tasks, Self service and much more. It is suitable for all size of organizations.

Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production.