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Updated on: December 9, 2021
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Top Service Desk Software

 Service desk software helps capture, track, and maintain customer queries online. It acts as a one-point contact for customer requests. It can prove helpful in providing customers information and support regarding any product or service. Organizations use service desk software to streamline the support process and provide analytics into customer engagement. If you are looking for a service desk software, we have you covered. Check out our list of top service desk software and choose the one that suits your needs. The list also includes top features, prices, reviews, and alternatives. You can also compare the software with other similar tools to make an informed decision.

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Hipporello

Service Desk Tool For Trello

Hipporello pricing: Hipporello Offers Free-forever plan.

Hipporello is a service desk tool for Trello users that connects their customers and employees to other departmental teams, such as Support, IT, and Business. The tool works by creating Trello cards through online forms and inbound emails. Such forms function as a link between Hipporella’s... read more

InvGate Service Desk

Get ITSM, help desk and ticketing solutions in one place

InvGate Service Desk pricing: InvGate Service Desk Offers Custom plan.

InvGate Service Desk is an advanced help desk, ITSM and ticketing software that helps companies to deliver exceptional service. The software provides service teams with an advanced ticketing solution that includes ITIL-ready functionalities and workflow automation. With its analytics, InvGate... read more

ManageEngine ServiceDesk Plus

Flexible software to empower IT help desk
(329 Ratings)

ManageEngine ServiceDesk Plus pricing: ManageEngine ServiceDesk Plus Offers Custom plan.

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable... read more

Freshservice

An IT project management software
(1,364 Ratings)

Freshservice pricing: Starts at $19.0.

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking... read more

Jira Service Desk

Provide excellent service experiences to valuable clients for long term retention
(1,305 Ratings)

Jira Service Desk pricing: Starts at $10.0. Offers Free-forever plan.

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use... read more

Mint Service Desk

Regulate service desk and asset management facilities within a unified portal
(18 Ratings)

Mint Service Desk pricing: Mint Service Desk Offers Free-forever and Custom plan.

Mint Service Desk is a service desk and asset management software for IT companies, enabling them to enhance their customer experience and manage the related assets. The platform hosts a variety of functionalities related to incident management, asset management, service requests, knowledge base,... read more

SolarWinds Service Desk

An IT service management (ITSM) solution
(1,296 Ratings)

SolarWinds Service Desk pricing: Starts at $19.0.

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing... read more

Micro Focus Service Manager

Service desk solution powered with machine learning and analytics

Micro Focus Service Manager pricing: Micro Focus Service Manager Offers Custom plan.

Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities... read more

Vorex

Your one place to manage IT services tickets and requests

Vorex pricing: Vorex Offers Custom plan.

Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up... read more

Back

Managing Internal Operations Made Simple
(3 Ratings)

Back pricing: Back Offers Custom plan.

Back software is a platform used to optimize the employee experience with policies, processes, and communication. Collaborate with your team in a unified workspace with prioritize tasks and track requests across teams. Monitor the document workflows and generate reports to track service levels with... read more

List of Top Service Desk Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
NA NA
NA NA
NA 4.3
NA 4.5
NA 4.3
NA 4.9
NA 4.4
NA NA
NA NA
NA 4.7