Home/Help Desk Software/TOPdesk
Updated on: November 27, 2020
What is TOPdesk ?
TOPdesk - Help Desk Software : SaaSworthy.com
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TOPdesk

Service Management Software
(58 Ratings) Write Review

TOPdesk is an enterprise service management software. With one go-to service point, it’s a no-brainer where customers can go for help. The TOPdesk Self-Service Portal is the perfect hub to combine your internal services giving customers help with whatever they need when they need it. Eliminate double-bookings and catering problems with the Reservations Management module. Immediately see which rooms are available, including their set-up and available assets. The graphical overviews let your record maintenance activities and schedule replacements of your company’s assets.

TOPdesk Features Show All Features

TOPdesk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Individuals Large Enterprises Medium Business Small Business
API Location / Phone Number Orlando, Florida / +1 407-613-5410
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Category Help Desk Software

TOPdesk Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Essential
$66 /Month

$66 per agent per month

Features

  • Unlimited Assets
  • Incident Management
  • Asset Management
  • Self-service Portal
  • Dashboard & Reporting
  • Knowledge Base
  • Sandbox Environment

All plan includes these features

  • Open API
  • Access to The Marketplace
  • Unlimited End-users
  • Unlimited Mailboxes
Engaged
$99 /Month

$99 per agent per month

Features

  • Includes the features of Essential plan, plus
  • Change Management
  • Contract and SLA Management
  • Survey Module
  • Operations Management
  • Problem Management
  • Includes the features of all plan
Excellent
$154 /Month

$154 per agent per month

Features

  • Includes the features of Engaged plan, plus
  • Project Management
  • Webshop
  • 24/5 support
  • Annual health check
  • Uptime guarantee
  • Includes the features of all plan
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Disclaimer: The pricing details were last updated on 20/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

TOPdesk FAQs

TOPdesk is Help Desk Software. TOPdesk offers the following functionalities:

  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about TOPdesk features.

The pricing for TOPdesk starts at $66.00 per month. TOPdesk has 3 different plans:

  • Essential at $66.00 per month.
  • Engaged at $99.00 per month.
  • Excellent at $154.00 per month.

No, TOPdesk does not offer a free plan.

Learn more about TOPdesk pricing.

Yes, TOPdesk provides API.

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Videos on TOPdesk

What is TOPdesk?
What is TOPdesk?
Webinar: An introduction to TOPdesk
TOPdesk - New Features 2017 Demo
Webinar: Introduction to TOPdesk 2019

TOPdesk Screenshots

Asset Management Campaign Labs
Dashboard
Dashboard Service Desk KPIs
VOIP1 VoIP Telephone
Incident Management First Line Call Drag Drop
Exchange Application
Asset Management Campaign Labs
Asset Management Campaign Labs
Dashboard
Dashboard Service Desk KPIs
VOIP1 VoIP Telephone
Incident Management First Line Call Drag Drop
Exchange Application

Customers

Peterborough
UniDesk
University of Memphis
Aston University
Kramp Group
Sword IT Solutions

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