Home/Help Desk Software/TOPdesk
Updated on: December 8, 2021

What is TOPdesk ?

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TOPdesk - Help Desk Software
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TOPdesk

A must-have software to make your customers happy
(352 Ratings) Write Review

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more.

TOPdesk Features Show All Features

TOPdesk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Individuals Large Enterprises Medium Business Small Business
API Location / Phone Number Orlando, Florida / +1 407-613-5410
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Category Help Desk Software
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TOPdesk Pricing

Pricing ModelFree Trial , Quotation Based
Essential
Custom

Features

  • Incident Management
  • Asset Management
  • Self-service Portal
  • Dashboard & Reporting
  • Knowledge Base
  • Sandbox Environment

All plan includes these features

  • Open API
  • Access to The Marketplace
  • Unlimited End-users
  • Unlimited Mailboxes
Engaged
Custom

Features

  • Includes the features of Essential plan, plus
  • Change Management
  • Contract and SLA Management
  • Survey Module
  • Operations Management
  • Problem Management
  • Includes the features of all plan
Excellent
Custom

Features

  • Includes the features of Engaged plan, plus
  • Project Management
  • Webshop
  • 24/5 support
  • Annual health check
  • Uptime guarantee
  • Includes the features of all plan
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Disclaimer: The pricing details were last updated on 20/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about TOPdesk pricing.

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TOPdesk Reviews

OVERALL RATING
3.5
Based on 352 Rating(s)
Rating Distribution
  • 55.8 %
  • 41.9 %
  • 0 %
  • 0 %
  • 2.3 %
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Videos on TOPdesk

What is TOPdesk?
What is TOPdesk?
Webinar: An introduction to TOPdesk
TOPdesk - New Features 2017 Demo
Webinar: Introduction to TOPdesk 2019

TOPdesk Screenshots

Asset Management Campaign Labs
Dashboard
Dashboard Service Desk KPIs
VOIP1 VoIP Telephone
Incident Management First Line Call Drag Drop
Exchange Application
Asset Management Campaign Labs
Asset Management Campaign Labs
Dashboard
Dashboard Service Desk KPIs
VOIP1 VoIP Telephone
Incident Management First Line Call Drag Drop
Exchange Application

TOPdesk FAQs

TOPdesk is Help Desk Software. TOPdesk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about TOPdesk features.

Yes, TOPdesk provides API.

Customers

Peterborough
Peterborough
UniDesk
UniDesk
University of Memphis
University of Memphis
Aston University
Aston University
Kramp Group
Kramp Group
Sword IT Solutions
Sword IT Solutions

TOPdesk Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com