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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
An IT project management software
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The Average Cost of a basic Service Desk Software plan is $26 per month.
Freshservice pricing starts at $19/month, which is 27% lower than similar services.
54% of Service Desk Software offer a Free Trial , while 10% offer a Freemium Model .
Freshservice is a cloud-based IT service management (ITSM) solution built to simplify IT operations. It offers a tiered pricing model per agent, with annual discounts, and optional add-ons for non-IT roles. Freshservice combines ticketing, asset management, automation, and reporting into a user-friendly platform. Its flexibility makes it suitable for startups as well as large enterprises seeking ITIL-aligned practices.
Freshservice provides four flexible pricing plans designed to meet diverse business needs. Plans are billed per agent on a monthly or annual basis, with discounts available for annual subscriptions. With a focus on AI-powered automation and seamless integration, Freshservice delivers scalable IT solutions suitable for teams of any size.
| Plan Name | Monthly Base | Per Employee | Best For | Key Features |
|---|---|---|---|---|
| Starter | $29/user/month | $29/user/month | Small IT teams | Basic ticketing, self-service portal, workflow automation |
| Growth | $59/user/month | $59/user/month | Expanding helpdesks | Onboarding, advanced automations, custom SSL, marketplace apps |
| Pro | $119/user/month | $119/user/month | Larger teams & process-heavy orgs | Project management, advanced change management, orchestration |
| Enterprise | Custom | Custom | Enterprises with complex needs | Tailored ITSM, sandbox, advanced analytics, enterprise security |
Starter $19.00 $29.00 per user / month
For Small Teams Starting their First Service Desk and Moving Away From Shared Inboxes.
Features
Growth $49.00 $59.00 per user / month
For IT Teams Building Foundational Practices to Move From Reactive to Streamlined Service Delivery.
Features
Pro $99.00 $119.00 per user / month
For Advancing Teams Breaking Silos and Unifying Service Management Across Functions.
Features
Enterprise Custom
For Mature IT Organizations Driving Strategic Impact With AI and Enterprise-wide Service Excellence.
Features
Freshservice is ideal for organizations wanting ITIL-aligned ITSM without the complexity of legacy tools. It fits growing IT support teams looking to automate workflows, manage assets, and centralize requests. Its Business Agent add-on allows HR, Finance, and other departments to use the same platform for service management. Consider Freshservice if you value ease of use and scalability, though larger enterprises may face rising costs as agent counts increase.
Freshservice integrates with a broad ecosystem of tools to extend ITSM capabilities: - Communication: Slack, Microsoft Teams, Zoom - Productivity: Microsoft 365, Google Workspace - Monitoring & DevOps: Jira, GitHub, GitLab, PagerDuty, Datadog - Automation: Zapier, Workato, custom APIs - Asset & Identity: JAMF, Intune, Okta, Active Directory
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Freshservice is a cloud-based IT service management (ITSM) solution designed to be simple, intuitive, and efficient. It stands out with its focus on automation, AI-driven ticket management, and a clear, transparent pricing model. It is considered a cost-effective alternative to more complex enterprise platforms.
| Product Name | Pricing Insights | Free Trial | Standout Feature | Best for | Learn More |
|---|---|---|---|---|---|
| Freshservice pricing starts at $19/month, which is 27% lower than similar services. | Teams prioritizing ease of use and automation | AI powered routing with workflow builder | |||
| Freshdesk pricing starts at $15/month, which is 21% lower than similar services. | SMBs looking for easy setup and smart workflows | Freddy AI for intelligent ticket workflow | Freshdesk Pricing | ||
| ManageEngine ServiceDesk Plus pricing starts at $13/month, which is 50% lower than similar services. | Mid-market IT teams needing full ITSM + ITAM | Rule-based automation | ManageEngine ServiceDesk Plus Pricing | ||
| Jira pricing starts at $70.83/month, which is 208% higher than similar services. | IT Teams aligned with DevOps strategies | Advanced workflow with DevOps pipeline | Jira Pricing | ||
| HelpDesk pricing starts at $29/month, which is 53% higher than similar services. | Startups and small teams needing simple tool | Clean UI with Livechat Integration | HelpDesk Pricing | ||
| SolarWinds Service Desk pricing starts at $19/month, which is 27% lower than similar services. | IT teams needing easy asset visibility and automation | AI-powered ticket routing | SolarWinds Service Desk Pricing | ||
| eStreamDesk pricing starts at $29/month, which is 53% higher than similar services. | Small teams looking for simple ticketing without bloat | Self-service forms | eStreamDesk Pricing | ||
| Jira Service Desk pricing starts at $23.8/month, which is 8% lower than similar services. | IT Teams aligned with DevOps strategies | Advanced workflow with DevOps pipeline | Jira Service Desk Pricing | ||
| Offers Custom plan. | Growing teams needing flexibility & automation | AI-powered self‑service bots, drag-&-drop workflow builder | Ivanti Neurons for ITSM (Ivanti Service Manager) Pricing | ||
| TOPdesk pricing starts at $76/month, which is 192% higher than similar services. | Institutions needing multi-department helpdesk | Custom workflows and 90+ integrations | TOPdesk Pricing |
Deciding between Freshservice and its competitors often comes down to factors such as your organization’s size, budget, customization needs, and integration requirements. Freshservice stands out as an excellent choice for businesses looking to balance automation, user-friendliness, and affordability in their ITSM journey.
How do the pricing plans of Freshservice compare to those of Atera?
Freshservice starts at $19 per agent per month; Atera pricing is per technician and generally lower.
How much does Freshservice cost?
The pricing for Freshservice starts at $19.0 per user per month. Freshservice has 3 different plans:
Freshservice also offers a custom plan based on the customer's request.
Learn more about Freshservice pricing.
Does Freshservice offer a free plan?
No, Freshservice does not offer a free plan.
Learn more about Freshservice pricing.
Freshservice is a modern ITSM platform that balances usability and depth. It’s especially attractive for mid-sized IT teams and enterprises that want automation and scalability without the complexity of ServiceNow. Pricing is transparent up to the Enterprise tier, where it becomes custom. With integrations across DevOps, productivity, and automation, Freshservice stands out as a flexible, cloud-first ITSM solution.
This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]
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