SolarWinds Service Desk

About SolarWinds Service Desk

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal.

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Pricing

Free Trial Available
Starts at $19.0.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

SolarWinds Service Desk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Team $19.00 $19.00 per user / month

$19 per agent per month billed annually, $0.10 per month per device

Features

Unlimited Requestors
Incident Management
Service Portal
Knowledge Base
Support offered via email with Service Desk product experts or full community access to source answers from your peers.

Business $39.00 $39.00 per user / month

$39 per agent per month, $0.30 per month per device

Features

Includes features of Team plan, plus
Service Catalog
Change Management
Service Level Agreement (SLA)
Groups
Custom Roles
Internationalization
Real-time, 24/7 live chat support with Service Desk product experts, plus email support and community access

Professional $69.00 $69.00 per user / month

$69 per agent per month billed annually, $0.50 per month per device

Features

Includes features of Business plan, plus
Custom Fields and Forms
Advanced Automations
Network Discovery
Contract Management
License Compliance
Scheduled Reports
API Access
Full support from the Service Desk customer success and support team, including email, chat, and phone

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Disclaimer: The pricing details were last updated on 12/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SolarWinds Service Desk Pricing.

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SolarWinds Service Desk Reviews

User Rating

4.2/5 (Based on 2,544 Ratings)

Ratings Distribution

Excellent
40.1%
Very Good
44.1%
Average
12.4%
Poor
2.1%
Terrible
1.3%

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Review Summary

Reviewers appreciate the comprehensive features of the service desk software, particularly highlighting its user-friendly interface, customization options, and strong reporting and analytics capabilities. Many users find the software easy to implement and use, with a short learning curve for both administrators and end-users. The automation capabilities are also praised for streamlining workflows and improving efficiency. However, some users have encountered occasional technical issues and glitches, and a few have reported challenges with customer support responsiveness. Overall, reviewers generally agree that the software offers a robust and feature-rich solution for managing and tracking service requests.