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About SolarWinds Service Desk

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal.

Screenshots & Videos

All Networked Devices
Asset Lifecycle management
Knowledge base
Video Thumbnail

Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

SolarWinds Service Desk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 12/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SolarWinds Service Desk Pricing.

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SolarWinds Service Desk Reviews

User Rating

4.5/5 (Based on 430 Ratings)

Ratings Distribution

  • Excellent

    56.3%
  • Very Good

    38.8%
  • Average

    3.5%
  • Poor

    0.5%
  • Terrible

    0.9%

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Review Summary

Reviewers appreciate the comprehensive features of the service desk software, particularly highlighting its user-friendly interface, customization options, and strong reporting and analytics capabilities. Many users find the software easy to implement and use, with a short learning curve for both administrators and end-users. The automation capabilities are also praised for streamlining workflows and improving efficiency. However, some users have encountered occasional technical issues and glitches, and a few have reported challenges with customer support responsiveness. Overall, reviewers generally agree that the software offers a robust and feature-rich solution for managing and tracking service requests.

Pros

  • Centralized platform with comprehensive service desk features.
  • Userfriendly interface with customizable dashboards and reporting.
  • Robust ITIL change management and asset management capabilities.

Cons

  • Steep learning curve for new users and complex for basic needs.
  • Can be costly for small businesses.
  • Some users reported occasional performance issues and glitches.

SolarWinds Service Desk User Reviews

AI-Generated from the text of User Reviews

Videos on SolarWinds Service Desk

SolarWinds Service Desk Screenshots

SolarWinds Service Desk FAQs

Does SolarWinds Service Desk provide API?

Yes, SolarWinds Service Desk provides API.

SolarWinds Service Desk Contact

Vendor Details

Cary, North Carolina

Contact Details

+1 888-250-8971

https://www.solarwinds.com/service-desk

Social Media Handles

SolarWinds Service Desk Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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