Freshservice vs Jira Comparison

Remove All ADD PRODUCT Freshservice Jira	Remove Freshservice Service Desk Software (1118 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Jira Product Management Software (14005 Ratings)
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Freshservice Service Desk Software (1118 Ratings)

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Jira Product Management Software (14005 Ratings)

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ADD PRODUCT	Remove Freshservice Service Desk Software (1118 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Jira Product Management Software (14005 Ratings)
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Freshservice

Service Desk Software (1118 Ratings)

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Jira

Product Management Software (14005 Ratings)

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Overview

Summary

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

Jira is an advanced project management solution helpful for agile teams. It helps developers plan, track and release authentic softwares in real-time. Detailed reports offered by the particular enables teams to improve their performance in an efficient manner. Inbuilt personalised Scrum boards let teams stay focused and deliver incremental and iterative value seamlessly. Users are also allowed to monitor repositories with code in Jira, gain end-to-end visibility and generate automation rules of their own. The software assures active integration with platforms like Confluence, Trello, Bitbucket, Zoom, Microsoft, Slack etc. Further, data stored within the particular is absolutely secure, protected by enterprise-grade solutions like automatic user provisioning, SAML SSO, 2-step verification and more. Jira turns out to be more than an issue or a bug tracker by hosting a variety of functionalities like custom filters, rich APIs, integration facilities for developer tools, customisable workflows and more. Users can personalise Jira as per their own needs by incorporating more than 3000 apps within it. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Mateo, California / +1 (866) 832-3090

Sydney, Australia / +61 2 9262 1443

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $29 /User/Month For getting started Features Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account Growth $59 /User/Month For growing businesses Features Includes features of Starter plan, plus Service Catalog Asset Management Purchase Order Management Employee Onboarding Portal Customization MSP Mode Multiple SLAs Approval Workflows Business Rules Cloud Management 2000 Orchestration transactions/mo/account Pro $115 /User/Month ITSM + ITOM + Project Management for large organizations Features Includes features of Growth plan, plus Problem Management Change Management Release Management Project Management SaaS Management (Add-on) Software License Management Contract Management Alert Management Analytics Pro Access Controls Pro Team Dashboards IP Range Restrictions 5000 Orchestration transactions/mo/account Enterprise $145 /User/Month Service management solution for enterprises Features Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA) Freddy Agent Assist (BETA) Sandbox Audit Logs 20,000 Orchestration transactions/mo/account View Price Page	Free (Cloud) Free Features Up to 10 users Unlimited project boards Backlog and timeline Reporting and insights 2 GB of storage Community support Standard (Cloud) $81.5 /Month $8.15 per User $850 billed Yearly User Tier: 1-10 Features Includes features of Free plan, plus Up to 35,000 users User roles & permissions Audit logs Data residency 250 GB of storage Business hour support Premium (Cloud) $160 /Month $16 per User $1600 billed Yearly User Tier: 1-10 Features Includes features of Standard plan, plus Atlassian Intelligence (AI) (New) Advanced planning Custom issue hierarchy Sandbox & release tracks Unlimited storage 24/7 Premium support Enterprise (Cloud) Custom Enterprise plan pricing is available when enter 801 or more users above Features Includes features of Premium plan, plus Atlassian Intelligence (AI) (New) Multiple sites, up to 150 Centralized security controls Centralized user subscriptions 24/7 Enterprise support Data Center $42000 /Year From 500 - 50000+ users. Features Complete control of your environment Active/active clustering for high availability Annual term license + maintenance Optimized for AWS or Azure deployment SAML 2.0 and OpenID Connect support Atlassian-supported disaster recovery Project and issue archiving for improved performance Based on the number of users pricing varies View Price Page

Compare Freshservice vs Jira

Freshservice

Jira

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES