What do you like best?
Formstack's logic rules, and integrations are really rich and allow power users to create powerful workflows with customer or employee submitted data. Advanced workflow approvals have been a key feature for us to implement customer setup procedures across a large and geographically spread out organization. I also appreciate the speed and stability of Formstack's product. Everything is autosaved, and performance even when working on a large and complex form is very good. The recent ability to create PDF documents with merged form data is a great feature. Also, the advanced capabilities to have pre-filled forms and partial form submission is very helpful for certain projects.
What do you dislike?
I would like the price to add additional users to not be so high. It limits adoption for some features to not be able to assign users an approval/workflow license. I also think the theme designer and the built in templates could be improved to help design better looking forms. Masking options for certain form fields would also be a good addition. Overall though, Formstack has a very good feature set.
Recommendations to others considering the product:
If you have complex requirements but are not at the point where you can hire a developer to implement your form and data collection solutions, Formstack is a fantastic solution. From basic needs to advanced and complex form logic and integrations, Formstack delivers the feature set that you can grow into and not be faced with the need to switch to a different company down the road.
What problems are you solving with the product? What benefits have you realized?
We have dozens of forms setup across multiple departments, many are internal that connect to various integrations with other services (e-mail, spreadsheets, etc.). We also use Formstack for all our customer facing forms (account sign up, credit applications, surveys, etc.). Formstack's reporting tools are somewhat of a hidden and underrated feature in my opinion. Being able to visually see submitted form data without hardly any setup work is a really awesome tool and gives us good insight on survey results, and internal trends and data points that would otherwise go unnoticed.