What do you like best?
The tool is very versatile. I can create the typical artifacts for a project, like a gantt chart, decision log, change log, etc. I can also run an agile project with Kan Ban boards, and switch seamlessly between the two. I can also use the tool for so much more than project planning. I have used it for creating automated workflows such as incident reports and project intake projects, approval request, etc. The alert feature is very useful and easy to set up - I utilized that along with the mobile app to create COVID visitor screening kiosks. The tool also has many of the same formulaic features of Excel - I have dashboard reporting statistics from sheets created to track work, like bug fixes, budgets, auditing, quality metrics, etc. The best part of Smartsheet is the sharing feature - you can create workflows, project plans, dashboards, web forms, etc, and share with individuals inside and outside your organization, no need for a license for these external team members. We use Smartsheet to collaborate with end users and external users and can optimize our IT spend because of the licensing structure.
What do you dislike?
There is always room for growth, and Smartsheet does continually listen to their customers and enhance their product. I would love to have a dynamic web form that can pull and populate data into the form, and save draft forms as needed.
Recommendations to others considering the product:
Start with one use case, and move into other arenas. Take their online course, which are some of the best I've ever been through.
What problems are you solving with the product? What benefits have you realized?
Please see above. I have used this tool to solve a myriad of problems. We have been able to easily create tools that the business uses daily, to track things as simple as projects, budget and performance goals, to more complicated workflows that enable easy tracing of historicals. We have quarterly assessments, COVID supply tracking, COVID screening, transportation metrics, project dashboards, product enhancement requests, surveys, customer contact (web) forms, and so much more that we use daily.