An intuitive project management software and collaboration tool that is useful for small and mid-size organizations to track and manage various types of work. Besides project management, it assists organizations to manage event schedules, sales pipelines, marketing campaigns, HR and product development. It has a spreadsheet-like interface that offers a number of handy tools such as card view, gantt charts, reporting and file sharing, work automation etc. It is a top-rated business application that can be integrated with leading web apps like Dropbox, Zapier as well as Google Apps and Salesforce. More than 80,000 businesses and millions of users across 175 countries rely on Smartsheet.
| Support | Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Bellevue, Washington / +1 844 324 2360 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Project Management Software |
Smartsheet is Project Management Software. Smartsheet offers the following functionalities:
Learn more about Smartsheet features.
Yes, Smartsheet provides API.
Ignore the bad reviews. You have to be somewhat intelligent to build an effective workflow with smartsheet, or pay for consulting. I respect a company that doesn't want to deal with unintelligent people, and avoids spending millions on a customer service team to answer stupid questions. They're spending their money in development (new features constantly). I searched high and low back in 2017 for an effective platform that would grow with any type of business. I'm a small business owner, under 10 million. I was under 1 million back in 2017. AGAIN, building an effective workflow will require purchasing consulting services but longterm it will be worth it. Enterprise version, dynamic view add on, pivot, data mesh, calendar app. All worth it, I have them. If you aren't evolving with tech you'll end up in your competitors dust. I didn't purchase consulting services and learned everything myself. Utilize Zapier for web hooks / connections. Fillable forms, outlook connect, + 1,000s more. Spend the time on tech and less time finding lazy office people who sit on social media and ignore important business matters. Less talk more action is smart sheets slogan. Thankfully they don't answer unintelligent questions, and work on their company. Alex Kahn has been a super helpful rep, I think he's the 3rd one I've been on and he's the absolute best, and I plan on utilizing smartsheet for life. Tech evolves by the minute these days. Don't kid yourself into believing the money isn't worth spending to be come more efficient.
PROS & CONS
What are the best aspects of this product?
Smartsheet is the best tool to use when learning marketing automation. The more tools/features you're able to use in Smartsheet, the more convenient (and powerful) it becomes as you really can benefit from having "everything you need in one place". But as companies grow, it gets harder and harder to maintain that vision. I wish we could take advantage of all of the HubSpot Enterprise features we pay for but too many of our existing tools overlap with them and that's where the importance of reliable integrations come into play.
What aspects are problematic or could work better?
HubSpot has allowed us to streamline our marketing efforts so we can focus on what really matters. We've been able to automate so many mundane processes that we used to do manually thanks to HubSpot workflows. HubSpot's ease of use also makes training and transferring ownership/management of the tool more efficient.
What features/services would you like to see in future versions of this product?
What I liked: • Simple, intuitive fool-proof interface • Great support and learning resources • HubSpot Academy makes it easy to learn marketing automation • Workflows look like they were designed by a kindergartener-- I love how simple they are to understand and build
What specific problems in your company were solved by this product?
Our marketing team uses Smartsheet Enterprise for emails, forms, landing pages, web chat, and social scheduling. Our biggest pain point has been our third-party integration with our CRM-- we use Microsoft Dynamics 365.
Are you a current user of this product?
No
What do you like best?
Multiple view availability along with the scrum integration. Also, I loved the integration possibilities with multiple other software products like slack, JIRA, and Bitbucket.
What do you dislike?I would say a bit towards pricing. For the free version, there are very few possibilities in terms of features. For small teams, there should be. less priced version.
Recommendations to others considering the product:A great tool in my opinion. Highly recommended for the software teams.
What problems are you solving with the product? What benefits have you realized?Scrum, Team building, task allocation, and task tracking
What do you like best?
It is the best existing online project and task manager and it also manages all work don by your teams on the go.
We use it to organise and plan for our projects on the go.
Smartsheet schedule and plan all projects in accordance to priority of urgency. It allow it developer to know which activity is complet and who did particular activity on it.
It collaborates our teams and maximise their productivity.
What do you dislike?Smartsheet has never disappointed us for it works effectively and perfectively all times.
Recommendations to others considering the product:I would just recommend Smartsheet software to all because it meets all we need under single app.
What problems are you solving with the product? What benefits have you realized?It allow you to access all project folders with ease.
Manage all work done your teams.
Collaborates teams with clients.
Provides customized sheet for data collection from the field.
Allows you to monitor ongoing projects and tasks on the go.
Notofy me when project is complet.
Sumplicity and usability.
It has simple setups and plugins.
It is lightweight tool to integrate with other existing tools.
It allows you to work on from comfort of your home.
What do you like best?
I love the detailed organization of the platform. My company uses it as a weekly status sheet to share with clients. it's super easy.
What do you dislike?The only thing I don't like is that it doesn't show that someone else has made an edit while you're still in it, so their updates might not show up for you unless you refresh the page.
What problems are you solving with the product? What benefits have you realized?Client communication
What do you like best?
SmartSheet is feature packed and very customizable! It is the perfect tool for project management. Schedule reminders are easily emailed to yourself or to all members in your organization. Task management and project insights are easily interpreted by key members with dashboards. Document management and information flow is easily accessible through attachments within sheet rows. Notes, contracts, and contract revisions can also be added to each sheet row.
What do you dislike?Certification and training has increased dramatically in recent years. However, SmartSheet has had tremendous growth and is in high demand by businesses and people in-the-know. Value at this level justifies price!
SmartSheet offers three software versions in monthly subscription plans - Individual, Business, and Enterprise. The additional features increase with each plan level, but "Process Automation" should be available as an optional, stand-alone upgrade with each account type. Although if your company's budget allows, the Enterprise version is the only way to go!
What problems are you solving with the product? What benefits have you realized?Nothing falls through the cracks, and all team members stay updated and in the loop! Building projects change rapidly, and this software offers flexibility to adapt to ongoing changes. SmartSheet is very beneficial for multiple projects, scheduling, and project deadlines.
What do you like best?
Smartsheet is true online Projects and tasks management software and team collaboration platform having all modules under one roof.
It fully supports us to correct data by providing us with customized forms.
It allows all to work on their projects while away from the office and effectively.
What do you dislike?Smartsheet software meets all under single unit and with effectiveness. No dislike so far.
Recommendations to others considering the product:I would recommend Smartsheet tool to all prospective customers because it has it all.
What problems are you solving with the product? What benefits have you realized?Collaborating our teams thus maximize their productivity.
Monitoring our projects and tasks.
Working on our projects while on the go.
Assigning tasks and scheduling them.
Project folders are easily accessible.
Time tracking.
Organizing and planning our projects and tasks.
Best tool to communicate issues regarding our projects.
Project budget preparations.
Collection of data from field.
Availability and affordability are assured.
Ease of use.
Customizable to meet all you need.
Accept various devices regardless size
What do you like best?
The tool is very versatile. I can create the typical artifacts for a project, like a gantt chart, decision log, change log, etc. I can also run an agile project with Kan Ban boards, and switch seamlessly between the two. I can also use the tool for so much more than project planning. I have used it for creating automated workflows such as incident reports and project intake projects, approval request, etc. The alert feature is very useful and easy to set up - I utilized that along with the mobile app to create COVID visitor screening kiosks. The tool also has many of the same formulaic features of Excel - I have dashboard reporting statistics from sheets created to track work, like bug fixes, budgets, auditing, quality metrics, etc. The best part of Smartsheet is the sharing feature - you can create workflows, project plans, dashboards, web forms, etc, and share with individuals inside and outside your organization, no need for a license for these external team members. We use Smartsheet to collaborate with end users and external users and can optimize our IT spend because of the licensing structure.
What do you dislike?There is always room for growth, and Smartsheet does continually listen to their customers and enhance their product. I would love to have a dynamic web form that can pull and populate data into the form, and save draft forms as needed.
Recommendations to others considering the product:Start with one use case, and move into other arenas. Take their online course, which are some of the best I've ever been through.
What problems are you solving with the product? What benefits have you realized?Please see above. I have used this tool to solve a myriad of problems. We have been able to easily create tools that the business uses daily, to track things as simple as projects, budget and performance goals, to more complicated workflows that enable easy tracing of historicals. We have quarterly assessments, COVID supply tracking, COVID screening, transportation metrics, project dashboards, product enhancement requests, surveys, customer contact (web) forms, and so much more that we use daily.
What do you like best?
The flexibility the system offers to do what will work best for your organization's needs.
What do you dislike?The limited number of sheets allowed if you use the basic plan.
What problems are you solving with the product? What benefits have you realized?SmartSheet allows my organization to have project plans for each focus area we have every quarter. We can update progress in real time, and it helps us track all tasks in a project for reporting purposes.
What do you like best?
I can easily create project phases and tasks, assign dependencies, assign team members to tasks, generate a Gantt chart and a calendar for the project.
What do you dislike?Nothing that I've found. It works great for me.
Recommendations to others considering the product:Check out the free trial. You will find this product very helpful.
What problems are you solving with the product? What benefits have you realized?I needed a fully featured but easy to use product to help manage project schedules and timelines. Smartsheet is perfect.
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