Home/Remote Access Software/ConnectWise Control
Updated on: May 31, 2020
What is ConnectWise Control ?
ConnectWise Control - Remote Access Software : SaaSworthy.com
View Gallery
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ConnectWise Control

Remote Support That Just Works
(1,447 Ratings) Write Review

ConnectWise Control is a remote support software connects anytime, anywhere access lets you remotely control devices and help your customers whether they’re around the corner, or across the world. ConnectWise Control offers a layered approach to security, perfect for support teams of all sizes. Focusing on the safeguards that matter most, you can expect world-class features like role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities that allow you to record sessions, view activity from a single pane of glass, and much more.

ConnectWise Control Awards

Fastest Growing
Most Popular
Most Searched

ConnectWise Control Features Show All Features

ConnectWise Control Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Florida, United States / 813.463.4700
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Remote Access Software

ConnectWise Control Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
One (ConnectWise Control Support)
$19 /Month
Billed Yearly

1 user can make 1 connection

Single License Restriction

Ideal for supporting a few end users and small groups of machines

Features

  • 1 Session Limit
  • 10 Unattended Access Agents
  • Remote Meetings
  • Brand and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox
  • Remote Support
  • Mobile Technician Support
Standard (ConnectWise Control Support)
$35 /Month
Billed Yearly

1 user can make 3 simultaneous connections

Features

  • Up to 3 Sessions Per User
  • Unlimited Unattended Access Agents
  • Expanded Chat Options
  • Remote Command Line
  • Wake-on-LAN
  • VoIP Audio for Meetings, Support, and Access sessions
  • Support iOS and Android Mobile Guest Clients
Premium (ConnectWise Control Support)
$45 /Month
Billed Yearly

1 user can make 10 simultaneous connections

Features

  • Includes features of Standard plan, plus
  • Up to 10 Sessions Per User
  • Video Auditing
  • Reporting Dashboard
  • Remote Diagnostics Toolkit
  • ConnectWise View
ConnectWise Control Access Pricing
$30 /Month

$30 per Month billed Yearly

Unlimited users can connect to unattended devices by installing unattended access agents

Features

  • Remote Unattended Access
  • Endpoint Management
  • Role-based Security
  • Backstage
  • Agent Deployment
  • Central Toolbox
  • Remote Command Line
  • Advanced Reporting And More

Based upon the Number of Unattended Access Agents, the pricing plan varies.

Screenshot of the Vendor Pricing Page
ConnectWise Control Pricing
View Full Screen

Disclaimer: The pricing details were last updated on 11/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ConnectWise Control FAQs

ConnectWise Control is Remote Access Software. ConnectWise Control offers the following functionalities:

  • Live Chat
  • Screen Sharing
  • File Transfer
  • Remote Control
  • Session Recording
  • Session Transfer

Learn more about ConnectWise Control features.

The pricing for ConnectWise Control starts at $24.00 per month. ConnectWise Control has 4 different plans:

  • One (ConnectWise Control Support) at $24.00 per month.
  • ConnectWise Control Access Pricing at $30.00 per month.
  • Standard (ConnectWise Control Support) at $42.00 per month.
  • Premium (ConnectWise Control Support) at $54.00 per month.

No, ConnectWise Control does not offer a free plan.

Learn more about ConnectWise Control pricing.

Yes, ConnectWise Control provides API.

Ask the Community View Community

ConnectWise Control Alternatives ConnectWise Control Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TeamViewer
(1819 RATINGS)
TeamViewer
TeamViewer is a remote desktop tool with the world’s largest and fastest remote connection network. This is the only tool you will ever need to keep all your...
Visit Website
ConnectWise Control vs TeamViewer
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Splashtop Remote Support
(59 RATINGS)
Splashtop Remote Support
Splashtop Remote Support is a tool used to connect your clients’ computers with remote access. The software offers a high-performance engine and supports...
Visit Website
ConnectWise Control vs Splashtop Remote Support
75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LogMeIn Pro
(603 RATINGS)
LogMeIn Pro
LogMeIn Pro is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location or device....
Visit Website
ConnectWise Control vs LogMeIn Pro
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
ISL Online
(113 RATINGS)
ISL Online
ISL Online web-based remote desktop software is very easy to use and comes packed with suitable features. You can remote access and monitor any Mac, Windows,...
Visit Website
ConnectWise Control vs ISL Online
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
BeyondTrust Remote Support
(244 RATINGS)
BeyondTrust Remote Support
BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment...
Visit Website
ConnectWise Control vs BeyondTrust Remote Support
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
VNC Connect
(839 RATINGS)
VNC Connect
VNC Connect is screen sharing software that lets you connect to a remote computer anywhere in the world, watch its screen in real-time, and take control as...
Visit Website
ConnectWise Control vs VNC Connect
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho Assist
(362 RATINGS)
Zoho Assist
Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It...
Visit Website
ConnectWise Control vs Zoho Assist
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
ShowMyPC
(69 RATINGS)
ShowMyPC
ShowMyPC software has four products and helps in accessing home/office PCs from remote locations as well as provide remote support to conduct meetings. The...
Visit Website
ConnectWise Control vs ShowMyPC
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
ScreenMeet
(26 RATINGS)
ScreenMeet
ScreenMeet cloud-based remote access software offers all possible remote support and remote control advantages. This software gives the best screen sharing...
Visit Website
ConnectWise Control vs ScreenMeet
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Netop Remote Control
(7 RATINGS)
Netop Remote Control
Netop creates the most comprehensive, trusted and secure remote access solutions available. Netop Remote Control exceeds compliance requirements from PCI DSS,...
Visit Website
ConnectWise Control vs Netop Remote Control

ConnectWise Control Reviews

OVERALL RATING
4.1
Based on 1,447 Rating(s)
Rating Distribution
  • 1140
  • 113
  • 54
  • 138
  • 2
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Annaleigh KentSource : play.google.com
(Reviewed on 28 April 2020)

No matter what I have tried, my keyboard when I connect remotely will not work. My keyboard works fine when I am not connected to my work computer screen. But anything i type on my laptop keyboard does not show on the device I am controlling. And when I press ENTER it backs me out of the session completely

...more
Nick JacobeSource : play.google.com
(Reviewed on 25 April 2020)

Really bad performance. I had the IOS version and now use Android. I can't even get to the screen to connect to a PC. Log in is fine past that it's non-functional. For the price per year this should be fixed ASAP.

...more
Richard HoganSource : trustradius.com
(Reviewed on 24 April 2020)
ConnectWise Control is a great tool for remote support

Use Cases and Deployment Scope

We use ConnectWise Control to provide remote IT support to our clients. With our regular clients, we have it set up so their computers are always connected and always accessible for remote support. For other clients, we use the function that allows them to temporarily connect their computers for the duration of a service call. Using ConnectWise Control makes it easy for us to provide service to our clients without having to make a trip to their site. We can do things off-hours, when clients are not using their computers, thus limiting disruption to their workday. We can also help clients promptly, rather than having them wait until someone can make a visit to their offices. It also saves us a lot of time and expense by reducing the need to travel to clients' sites.

Pros and Cons

  • Provides reliable, secure connection to control remote computers.
  • Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
  • It's a very affordable solution for a small IT support business like mine.
Edit
  • While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.

Likelihood to Recommend

ConnectWise Control is well suited for any IT support company that needs to remotely control computers. It is an excellent tool for this purpose. It could potentially be used by a person who needs to remotely control a computer, but it's probably not so well suited for something like that.
Read Richard Hogan's full review

...more
Jeremy BeaverSource : play.google.com
(Reviewed on 22 April 2020)

Wont install on Oreo

...more
OkenbarrelSource : apps.apple.com
(Reviewed on 22 April 2020)
Very disappointing app

This app is very disappointing. There is no mouse support, though IOS has that ability. Several reviews have stated this and the response from the developer is “I will forward this to the dev team” or some variant. It has been many months since mouse support was available. I only use an iPad at home and, right now, have no choice but to work from home. Mouse support is critical and sorely missed. I’m sure I will get the canned response, if I get one at all. Also, having to hit the tab key on the keyboard every time I want to type is really second rate.

...more
Daren Anderson, MSISSource : trustradius.com
(Reviewed on 16 April 2020)
ScreenConnect is number one

Use Cases and Deployment Scope

ScreenConnect is being used across our whole organization. It works great for those out of the area customers as well as others that can be helped without an onsite visit.

Pros and Cons

  • Very easy to use compared to other packages
  • Can be used on a variety of platforms
  • Setup is very easy
Edit
  • Just keep the costs down for users

Likelihood to Recommend

I think it is well suited for just about any organization that wants access to other systems.
Read Daren Anderson, MSIS's full review

...more
ChapindadSource : apps.apple.com
(Reviewed on 15 April 2020)
Needs updating

We are a pretty big user of the Connectwise Applications and I am very disappointed in how far behind they are for iOS applications. They have done a really good job of move a lot of the stuff to HTML which has helped but Automate needs to get better. The App works, but it lacks a few key features. It should have some type of mouse support, even if it is with a mouse like Swiftpoint GT, like what Jump uses. It also should be able to open from any of the browsers. I was using Chrome and now that doesn’t work. I have to use Firefox now. So much promise but the execution is the bare minimum. Update: I was really hoping for the mouse support at this point. All the other apps seem to be rolling it out at this point. The fact that Chrome is still useless and Firefox is clunky at best to use. The Mac and IOS apps are so far behind Windows, it is sad.

...more
Alex SullinsSource : play.google.com
(Reviewed on 11 April 2020)

OMG! This is impossible to control & move my mouse around on my PC @ work. When I slide my finger over my device the PC screen moves in the opposite direction! Very, very furstrating. Zooming is a problem. I can use Virtual Mouse somewhat better. Can u please allow us to scale the on screen mouse? Please! I need it about 30% bigger so it's easy to tap the L/R buttons but keep it the same size while we zoom in & out. HOW do I copy & paste from the PC to my device (Pixel 4 XL)?

...more
John GarciaSource : play.google.com
(Reviewed on 10 April 2020)

Super

...more
DominosboySource : apps.apple.com
(Reviewed on 07 April 2020)
Mouse function makes app unusable

Why can’t the mouse just work the way you would think it should. Both modes render the program unusable.

...more
Read All Reviews

Videos on ConnectWise Control

Connectwise Control: ConnectWise View Integration

ConnectWise Control Screenshots

screenshots
ConnectWise Control Demo - Connectivity
ConnectWise Control Demo - Mobile Support
ConnectWise Control Demo - Work Behind the Scenes
ConnectWise Control Demo - Extensions and Integrations
ConnectWise Control Demo - Remote Control
ConnectWise Control Demo - Toolbox
ConnectWise Control screenshot
ConnectWise Control screenshot
ConnectWise Control screenshot
ConnectWise Control screenshot
ConnectWise Control screenshot
screenshots
screenshots
ConnectWise Control Demo - Connectivity
ConnectWise Control Demo - Mobile Support
ConnectWise Control Demo - Work Behind the Scenes
ConnectWise Control Demo - Extensions and Integrations
ConnectWise Control Demo - Remote Control
ConnectWise Control Demo - Toolbox
ConnectWise Control screenshot
ConnectWise Control screenshot
ConnectWise Control screenshot
ConnectWise Control screenshot
ConnectWise Control screenshot