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About ConnectWise Control

ConnectWise Control is a remote support software connects anytime, anywhere access lets you remotely control devices and help your customers whether they’re around the corner, or across the world. ConnectWise Control offers a layered approach to security, perfect for support teams of all sizes. Focusing on the safeguards that matter most, you can expect world-class features like role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities that allow you to record sessions, view activity from a single pane of glass, and much more.

Screenshots & Videos

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ConnectWise Control Demo - Connectivity
ConnectWise Control Demo - Mobile Support
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    93%
  • Reviews
    89%
  • Momentum
    67%
  • Popularity
    86%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • Business Hours, Online

ConnectWise Control Awards

ConnectWise Control Features

Remote Access Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    93%

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

ConnectWise Control Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

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Pricing screenshot
Disclaimer: The pricing details were last updated on 22/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ConnectWise Control Pricing.

ConnectWise Control Alternatives

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ConnectWise Control Reviews

User Rating

4.3/5 (Based on 1,877 Ratings)

Ratings Distribution

  • Excellent

    70.5%
  • Very Good

    17.5%
  • Average

    5.8%
  • Poor

    2.2%
  • Terrible

    4%

Do You Use ConnectWise Control?

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Review Summary

Overall, users find the software easy to use and reliable for remote access and support. They appreciate its robust features, quick setup, user-friendly interface, seamless integration with other ConnectWise products, and helpful customer support. However, some users have reported occasional bugs and glitches, limited customization options, and pricing concerns. Additionally, a few users have encountered issues with the mobile app and have suggested improvements for better cross-platform compatibility.

Pros

  • Robust remote access and control capabilities with multiple connection protocols.
  • Easytouse interface with customizable toolbars and session settings.
  • Extensive security features, including twofactor authentication and data encryption.
  • Comprehensive reporting and monitoring tools for tracking user activity and performance.

Cons

  • Occasional issues with connectivity and slow response times.
  • Steep learning curve for new users due to the wide range of features and settings.
  • Limited mobile device support, which may restrict usage in some scenarios.
  • Issues with compatibility with certain operating systems and applications.

ConnectWise Control User Reviews

AI-Generated from the text of User Reviews

Videos on ConnectWise Control

ConnectWise Control Screenshots

ConnectWise Control FAQs

What is ConnectWise Control used for?

ConnectWise Control is Remote Access Software. ConnectWise Control offers the following functionalities:

  • Session Transfer
  • Session Recording
  • Remote Control
  • File Transfer
  • Screen Sharing
  • Live Chat

Learn more about ConnectWise Control features.

Does ConnectWise Control provide API?

Yes, ConnectWise Control provides API.

ConnectWise Control Contact

Vendor Details

Florida, United States

Contact Details

813.463.4700

https://www.connectwise.com/software/control

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Disclaimer

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