ConnectWise Control Pricing, Reviews and Features (December 2023)

ConnectWise Control Features Show All Features

Remote Access Features

Session TransferFacilitates sending and receiving both attended as well as unattended support sessions
Session RecordingEnables one to record remote access, support sessions, and meetings
Remote ControlAllows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
File TransferAllows sending and receiving files
Screen SharingEnables remote participants to see your desktop that allows better collaboration
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Feedback CollectionHelps in collecting feedback from users to assess the support
Diagnostic ToolsHelps to conduct performance testing and network configuration to identify issues on a computer.

ConnectWise Control Technical details

Support

Business Hours Online

Customer Type

Freelancers Large Enterprises Medium Business Small Business

API

Location / Phone Number

Florida, United States / 813.463.4700

Deployment

SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac

Official Website

https://www.connectwise.com/software/control

Category

Remote Access Software

ConnectWise Control Pricing

Pricing ModelFree Trial , Subscription

MONTHLY YEARLY

One

$24 /Month Billed Yearly

One

1 user can make 1 connection
Single License Restriction
Ideal for supporting a few end users and small groups of machines

Features

1 Session Limit
10 Unattended Access Agents
Remote Meetings
Brand and Customization
File Transfer
Remote Printing
Remote Toolbox
Remote Support
Mobile Technician Support

OVER VIEW

License type - Concurrent
Max technician license per account - 1
# of simultaneous technicians per license -1
# of unattended agents per license - 10
# of simultaneous sessions - 1
Remote access
Remote support
Remote meeting

SESSION MANAGEMENT

Multiple invitation methods
Multiple installation methods
MSI packages
Easily manage and group sessions
Database maintenance options
Session triggers

IN-SESSION

UAC Control
Multiple monitor support
Remote printing
Store/pass credentials
Suspend guest input
Blank guest monitor
Central toolbox
Local toolbox
File transfer
Drag & drop file transfer
Right-click, copy, paste file transfer
Annotation

CUSTOMIZATION

Customize text
Re-brand images & icons
Language localization
Add service disclaimers

SECURITY

Role-based security
Option to request customer
Option to by pass consent if user logged off
AES-256 bit encryption
Audit reports
Secure session codes
LDAP integration
SAML integration
Two-factor authentication
OAuth integration
Secured with SSL certificate
Lock-on disconnect
Brute force prevention
Revoke access
MOBILE
Android technician client
iOS technician client

INTEGRATIONS

Surveys
Extensions

SUPPORT

Knowledge base
Videos & tutorials
Community forum
Email support
Phone support

Standard

$39 /Month Billed Yearly

Standard

1 user can make 3 simultaneous connection
Per concurrent tech
Better for supporting end-users and unattended devices

Features

Everything in One and...

Up to 3 sessions per tech
Unlimited unattended access agents
Expanded chat options
Remote command line
Wake-on-LAN
VoIP audio for meetings, support & access sessions
Support iOS and Android mobile guest clients

OVER VIEW

License type - Concurrent
Max technician license per account - Unrestricted
# of simultaneous technicians per license -1
# of unattended agents per license - Unlimited
# of simultaneous sessions - 3
Remote access
Remote support
Remote meeting
Remote command line
Wake-on-LAN
Host chat
Logon session switching
Sound capture
VoIP
Backage host commands

SESSION MANAGEMENT

Multiple invitation methods
Multiple installation methods
MSI packages
Easily manage and group sessions
Database maintenance options
Session triggers

IN-SESSION

UAC Control
Multiple monitor support
Remote printing
Store/pass credentials
Suspend guest input
Blank guest monitor
Host pass
Central toolbox
Local toolbox
File transfer
Drag & drop file transfer
Right-click, copy, paste file transfer
Annotation

CUSTOMIZATION

Customize text
Re-brand images & icons
Language localization
Add service disclaimers

SECURITY

Role-based security
Option to request customer
Option to by pass consent if user logged off
AES-256 bit encryption
Audit reports
Secure session codes
LDAP integration
SAML integration
Two-factor authentication
OAuth integration
Secured with SSL certificate
Lock on disconnect
Brute force prevention
Revoke access

MOBILE

Android technician client
iOS technician client
Support Android mobile guest clients
Support iOS mobile guest clients

INTEGRATIONS

Surveys
Extensions

SUPPORT

Knowledge base
Videos & tutorials
Community forum
Email support
Phone support

Premium

$49 /Month Billed Yearly

Premium

1 user can make 10 simultaneous connection
Per concurrent tech
Best for supporting end-users and unattended devices with superior support features

Features

Everything in Standard and...

Up to 10 sessions per tech
Video auditing
Reporting dashboard
Remote diagnostics toolkit
ConnectWise View

OVER VIEW

License type - Concurrent
Max technician license per account - Unrestricted
# of simultaneous technicians per license -1
# of unattended agents per license - Unlimited
# of simultaneous sessions - 10
Remote access
Remote support
Remote meeting
Remote command line
Wake-on-LAN
Host chat
Logon session switching
Sound capture
VoIP
Video auditing
Backage host commands

SESSION MANAGEMENT

Multiple invitation methods
Multiple installation methods
MSI packages
Easily manage and group sessions
Database maintenance options
Session triggers
Windows updates
Processes
Event log
Software
Services
Preconfigured reports

IN-SESSION

UAC Control
Multiple monitor support
Remote printing
Store/pass credentials
Suspend guest input
Blank guest monitor
Host pass
Central toolbox
Local toolbox
File transfer
Drag & drop file transfer
Right-click, copy, paste file transfer

Annotation

CUSTOMIZATION

Customize text
Re-brand images & icons
Language localization
Add service disclaimers

SECURITY

Role-based security
Option to request customer
Option to by pass consent if user logged off
AES-256 bit encryption
Audit reports
Secure session codes
LDAP integration
SAML integration
Two-factor authentication
OAuth integration
Secured with SSL certificate
Lock on disconnect
Brute force prevention
Revoke access

MOBILE

Android technician client
iOS technician client
Support Android mobile guest clients
Support iOS mobile guest clients

INTEGRATIONS

Surveys
Extensions
Premium extensions
Connect wise view

SUPPORT

Knowledge base
Videos & tutorials
Community forum
Email support
Phone support

ConnectWise Control Access Pricing

$30 /Month

ConnectWise Control Access Pricing
OVER VIEW

License type - Agent-based
Max technician license per account - Unrestricted
# of simultaneous technicians per license - Unlimited
# of unattended agents per license - Varied
# of simultaneous sessions - Unlimited
Remote access
Remote command line
Wake-on-LAN
Host chat
Logon session switching
Sound capture
VoIP
Backage host commands

SESSION MANAGEMENT

Multiple installation methods
MSI packages
Agent deployer
Easily manage and group sessions
Database maintenance options
Session triggers
Windows updates
Processes
Event log
Software
Services
Preconfigured reports

IN-SESSION

UAC Control
Multiple monitor support
Remote printing
Store/pass credentials
Suspend guest input
Blank guest monitor
Host pass
Central toolbox
Local toolbox
File transfer
Drag & drop file transfer
Right-click, copy, paste file transfer
Annotation

CUSTOMIZATION

Customize text
Re-brand images & icons
Language localization

SECURITY

Role-based security
Option to request customer
Option to by pass consent if user logged off
AES-256 bit encryption
Audit reports
LDAP integration
SAML integration
Two-factor authentication
OAuth integration
Secured with SSL certificate
Lock on disconnect
Brute force prevention
Revoke access

MOBILE

Android technician client
iOS technician client
Support android mobile guest clients

INTEGRATIONS

Surveys
Extensions

SUPPORT

Knowledge base
Videos & tutorials
Community forum
Email support
Phone support

Screenshot of the Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 22/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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