Sugester Alternatives and Competitors

Salesforce Service Cloud pricing: Starts at $25.0.

What is Salesforce Service Cloud and how does it work?

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. show more

Zendesk Support pricing: Starts at $49.0.

What is Zendesk Support and how does it work?

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. show more

ManageEngine ServiceDesk Plus pricing: ManageEngine ServiceDesk Plus Offers Custom plan.

What is ManageEngine ServiceDesk Plus and how does it work?

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. show more

Zoho Desk pricing: Starts at $14.0. Offers Free-forever plan.

What is Zoho Desk and how does it work?

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. show more

monday.com pricing: Starts at $8.0. Offers Free-forever and Custom plan.

What is monday.com and how does it work?

Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From providing the ability to make requests to the IT team to managing inventory and IT project's lifecycle, the software brings everything at one place. It can also natively integrate with various soft

Freshdesk pricing: Starts at $15.0. Offers Free-forever plan.

What is Freshdesk and how does it work?

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. show more

SysAid pricing: SysAid Offers Custom plan.

What is SysAid and how does it work?

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. show more

LiveAgent pricing: Starts at $15.0. Offers Free-forever plan.

What is LiveAgent and how does it work?

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business. show more

Help Scout pricing: Starts at $20.0.

What is Help Scout and how does it work?

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. show more

osTicket pricing: Starts at $9.0. Offers Free-forever and Custom plan.

What is osTicket and how does it work?

osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. show more

TeamSupport pricing: TeamSupport Offers Custom plan.

What is TeamSupport and how does it work?

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup. show more

Gorgias pricing: Starts at $10.0. Offers Custom plan.

What is Gorgias and how does it work?

Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Grogias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Georgia, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their customers’ data completely safe. show more

Jitbit Helpdesk pricing: Starts at $24.92. Offers Custom plan.

What is Jitbit Helpdesk and how does it work?

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. show more

Vision Helpdesk pricing: Starts at $12.0.

What is Vision Helpdesk and how does it work?

Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer communications via phone, chat, e-mail, web portal, facebook twitter etc. Vision Helpdesk provides attractive help desk features like ticketing, blabby – staff collaboration, help desk ticket billing, help desk gamification, task management knowledge base management, help desk automation, time tracking, SLA rules and ticket escalation, supports multi language, customer support survey etc. show more

Kayako pricing: Starts at $59.0. Offers Free-forever plan.

What is Kayako and how does it work?

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. show more

HelpDesk pricing: Starts at $29.0. Offers Custom plan.

What is HelpDesk and how does it work?

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more. show more

Reamaze pricing: Starts at $27.55. Offers Custom plan.

What is Reamaze and how does it work?

Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses that help them to deliver better service and engagement. The platform consolidates all the customer support channels and makes them respond faster. Reamaze combines live chat, email, video call, mobile SMS, social media VoIP and push notification conversations seamlessly so that the support team can focus on providing amazing customer experiences. It also helps teams to collaborate using assignments, notes and shared views. The platform’s help desk allows users to access multiple storefronts and websites, so they could easily connect with their customers. It also helps to attract and convert more customers using modern chat features, dealing with them in real-time and sending targeted messages for better engagement. Reamaze includes a live dashboard that monitors browsing activity, shopping data and geolocation on the brands’ site and messages them directly. show more

UVdesk pricing: Starts at $16.0. Offers Free-forever plan.

What is UVdesk and how does it work?

UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk. show more

SupportBee pricing: Starts at $13.0.

What is SupportBee and how does it work?

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration. show more

Deskpro pricing: Starts at $29.0. Offers Custom plan.

What is Deskpro and how does it work?

Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution. show more

CommBox pricing: CommBox Offers Custom plan.

What is CommBox and how does it work?

CommBox is a comprehensive customer support and messaging platform that provides businesses with an AI-powered omnichannel solution to communicate with their customers. The platform allows businesses to use channels like WhatsApp, social media, video, voice, SMS and more, as per their requirements from one smart inbox. Users can add all-new customer communication channels besides simultaneously monitoring all of their brand assets and online conversations through a unified view. The platform offers an ultimate inbox and outbox for teams to keep all conversations in one place, besides making SLA compliance, tagging, assignments and routing easy. CommBox is an authentic omnichannel platform that is loaded with futuristic AI capabilities and updated automation features. With this platform, users can shorten and automate a large part of their business process naturally. It also comes with a customer service management facility that consists of an analytics and reporting system. The software allows businesses to monitor every aspect of their communications, optimize their entire workforce and facilitates better decisions. show more

UseResponse pricing: Starts at $1490.0.

What is UseResponse and how does it work?

UseResponse is a holistic customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can efficiently chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes efficient provisions for help desk and ticketing in a way that helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce. show more

HubSpot Service Hub pricing: Starts at $45.0. Offers Free-forever plan.

What is HubSpot Service Hub and how does it work?

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. show more

Cayzu Help Desk pricing: Starts at $4.0.

What is Cayzu Help Desk and how does it work?

Cayzu Help Desk is an easy-to-use cloud help desk software and incident ticketing system that assists you in handling all of your support requests from a single help desk site. It allows your consumers to interact with you via a variety of channels, including your website, email, social media, and more. Cayzu Help Desk can manage numerous brands and products, each with its own end-user site. It is fully cloud-based and works in any browser, allowing you to assist your clients from anywhere, at any time, by utilising remote resources. Cayzu back-office gives you complete control over your help desk portal, as well as access to real-time reports. It can connect easily with your email, webpages, and social media accounts and lets you create custom content and near real-time analytical data its knowledge bases. It allows you to customise every element of your end-user customer portal and use your own logo colours, as well as your own URL. Furthermore, it allows consumers to file and monitor tickets at any time, and give automatic answers 24*7. show more

Gladly pricing: Starts at $150.0.

What is Gladly and how does it work?

Gladly is a customer support platform that sees clients as individuals rather than numbers and enables you to create one everlasting dialogue, enhance agent efficiency, increase income, and lower IT expenses. It assists you transform your customer service division from a charge epicenter to a revenue producer with radically personalized client experiences. With Gladly, you can create a revenue-focused culture within your support staff in order to generate hyper-personalized suggestions and acquire consumers with high buy intent. To enhance CLTV and brand loyalty, you can assign a dedicated team of agents to give concierge-level service to your most valuable clients. You can make it simple to pay on digital communications channels by offering complete credit card transactions and reducing payment friction. You can deepen connections with high-value consumers by routing them to specialized agents who know all there is to know about them, including their preferences and previous purchases, resulting in brand loyalty and long-term relations. You can send proactive messaging to your clients at the appropriate times to avoid losing them before making a deal. show more

Mojo Helpdesk pricing: Starts at $12.6. Offers Custom plan.

What is Mojo Helpdesk and how does it work?

Mojo Helpdesk is a comprehensive ticket tracking software, helping out organisations with their various business process monitoring facilities. Brands can depend on the same with their workflow management facilities, including bug fixes, customer & employee requests, maintenance requests and more. It enables organisations to get access to a centralized platform for multiple requests, eliminating the need for spreadsheets and emails. Mojo Helpdesk uses its built-in knowledge base to cut down incoming requests. Tasks such as assigning and prioritizing tickets besides tagging them are made automatic by the software. Further, tracking minor details like customer and employee requests is no longer a tiresome task with Mojo Helpdesk owing to its request centralization feature. The software also promotes seamless customer satisfaction levels with a self-service knowledge base equipped within. Organisations can efficiently manage their assets, maintenance contracts and more with the same. Other notable features include product issue logging, assigning work duties, on-boarding sequence monitoring along with incident report and bug management. show more