Home/Help Desk Software/Freshdesk/Freshdesk AlternativesUpdated on: December 3, 2022
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk Redefining Your Customer Support

Freshdesk Alternatives and Competitors

(137 Alternatives found)
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Top 5 Freshdesk Alternatives

Zendesk Talk - Call Center Software
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Talk

Feature-rich customer support solution.
(39 Ratings)

Zendesk Talk pricing: Starts at $9.0. Offers Free-forever plan.

What is Zendesk Talk and how does it work?

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. show more

Freshdesk vs Zendesk Talk | Zendesk Talk Alternatives
Salesforce - CRM Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Salesforce

Monitor the entire journey of individual clients within a unified platform
(31,400 Ratings)

Salesforce pricing: Starts at $25.0.

What is Salesforce and how does it work?

Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries. show more

Freshdesk vs Salesforce | Salesforce Alternatives
Freshworks 360 - CRM Software
75%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshworks 360

The ultimate customer engagement suite
(0 Ratings)

Freshworks 360 pricing: Freshworks 360 Offers Custom plan.

What is Freshworks 360 and how does it work?

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. show more

Freshdesk vs Freshworks 360 | Freshworks 360 Alternatives
Intercom - Live Chat Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Intercom

Helps sales and marketing professionals to acquire customers
(2,278 Ratings)

Intercom pricing: Starts at $59.0. Offers Custom plan.

What is Intercom and how does it work?

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. show more

Freshdesk vs Intercom | Intercom Alternatives
Freshchat - Live Chat Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshchat

Modern messaging software with live chat facility
(265 Ratings)

Freshchat pricing: Starts at $15.0. Offers Free-forever plan.

What is Freshchat and how does it work?

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. show more

Freshdesk vs Freshchat | Freshchat Alternatives

Products Similar to Freshdesk

HubSpot CRM - CRM Software
91%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HubSpot CRM

Solve your CRM functions for free
(10,374 Ratings)

HubSpot CRM pricing: Starts at $45.0. Offers Free-forever plan.

What is HubSpot CRM and how does it work?

A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead. show more

Freshdesk vs HubSpot CRM | HubSpot CRM Alternatives
SysAid - Help Desk Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SysAid

Unique ITSM Solution with Multiple Service Desk Features
(1,059 Ratings)

SysAid pricing: SysAid Offers Custom plan.

What is SysAid and how does it work?

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. show more

Freshdesk vs SysAid | SysAid Alternatives
LiveAgent - Help Desk Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent

All in one platform for customer query
(1,542 Ratings)

LiveAgent pricing: Starts at $15.0. Offers Free-forever plan.

What is LiveAgent and how does it work?

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business. show more

Freshdesk vs LiveAgent | LiveAgent Alternatives
TeamSupport - Help Desk Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TeamSupport

Better Support, Better RoI
(1,573 Ratings)

TeamSupport pricing: TeamSupport Offers Custom plan.

What is TeamSupport and how does it work?

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup. show more

Freshdesk vs TeamSupport | TeamSupport Alternatives
osTicket - Help Desk Software
96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

osTicket

Manage tickets with ease
(56 Ratings)

osTicket pricing: Starts at $9.0. Offers Free-forever and Custom plan.

What is osTicket and how does it work?

osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. show more

Freshdesk vs osTicket | osTicket Alternatives
Salesforce Service Cloud - Help Desk Software
96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Salesforce Service Cloud

Making customer experience smoother
(1,867 Ratings)

Salesforce Service Cloud pricing: Starts at $25.0.

What is Salesforce Service Cloud and how does it work?

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. show more

Freshdesk vs Salesforce Service Cloud | Salesforce Service Cloud Alternatives
Help Scout - Help Desk Software
96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Help Scout

Keep your customers happy with the integrated service tool
(741 Ratings)

Help Scout pricing: Starts at $20.0.

What is Help Scout and how does it work?

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. show more

Freshdesk vs Help Scout | Help Scout Alternatives
Jitbit Helpdesk - Help Desk Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Jitbit Helpdesk

Your go-to customer service software
(106 Ratings)

Jitbit Helpdesk pricing: Starts at $24.0.

What is Jitbit Helpdesk and how does it work?

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. show more

Freshdesk vs Jitbit Helpdesk | Jitbit Helpdesk Alternatives
TOPdesk - Help Desk Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TOPdesk

A must-have software to make your customers happy
(380 Ratings)

TOPdesk pricing: TOPdesk Offers Custom plan.

What is TOPdesk and how does it work?

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more. show more

Freshdesk vs TOPdesk | TOPdesk Alternatives
Front - Help Desk Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Front

Easy and fast help desk software
(1,325 Ratings)

Front pricing: Starts at $19.0. Offers Custom plan.

What is Front and how does it work?

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. show more

Freshdesk vs Front | Front Alternatives
Vision Helpdesk - Help Desk Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Vision Helpdesk

Fully-featured multi-channel help desk software
(107 Ratings)

Vision Helpdesk pricing: Starts at $12.0.

What is Vision Helpdesk and how does it work?

Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer communications via phone, chat, e-mail, web portal, facebook twitter etc. Vision Helpdesk provides attractive help desk features like ticketing, blabby – staff collaboration, help desk ticket billing, help desk gamification, task management knowledge base management, help desk automation, time tracking, SLA rules and ticket escalation, supports multi language, customer support survey etc. show more

Freshdesk vs Vision Helpdesk | Vision Helpdesk Alternatives
HelpDesk - Help Desk Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpDesk

Ticketing Software for Intuitive Customer Support
(50 Ratings)

HelpDesk pricing: Starts at $4.0. Offers Custom plan.

What is HelpDesk and how does it work?

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more. show more

Freshdesk vs HelpDesk | HelpDesk Alternatives
Kayako - Help Desk Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Kayako

Robust help desk tool for quality customer support
(281 Ratings)

Kayako pricing: Starts at $30.0.

What is Kayako and how does it work?

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. show more

Freshdesk vs Kayako | Kayako Alternatives
Agiloft - Help Desk Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Agiloft

Lifecycle Management Tool That Can Do Anything For You
(55 Ratings)

Agiloft pricing: Agiloft Offers Free-forever and Custom plan.

What is Agiloft and how does it work?

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The automatic notifications and single click approvals help eliminate approval bottlenecks, the contract repository keeps the full text of every contract on your fingertips, and the actionable insights assist you in making informed budget configurations. The flexible workflows make Agiloft suitable for business organisations of varying character, one-click contract creation with automatic audit trail bring in efficiency of operations and automatic redlining eliminates the risk of rogue edits slipping into final documents. show more

Freshdesk vs Agiloft | Agiloft Alternatives
Reamaze - Help Desk Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Reamaze

Connect and help your customer in real-time
(143 Ratings)

Reamaze pricing: Starts at $29.0. Offers Custom plan.

What is Reamaze and how does it work?

Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses that help them to deliver better service and engagement. The platform consolidates all the customer support channels and makes them respond faster. Reamaze combines live chat, email, video call, mobile SMS, social media VoIP and push notification conversations seamlessly so that the support team can focus on providing amazing customer experiences. It also helps teams to collaborate using assignments, notes and shared views. The platform’s help desk allows users to access multiple storefronts and websites, so they could easily connect with their customers. It also helps to attract and convert more customers using modern chat features, dealing with them in real-time and sending targeted messages for better engagement. Reamaze includes a live dashboard that monitors browsing activity, shopping data and geolocation on the brands’ site and messages them directly. show more

Freshdesk vs Reamaze | Reamaze Alternatives
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