ManageEngine ServiceDesk Plus Alternatives and Competitors

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal.

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank.

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.

Feature rich help desk software solution. Suitable for use by any internal support function that receives enquiries from staff. From a link on your Intranet, this web browser based software provides your company employees with online support, request tracking and self-help even when you are not available. The unique design features will allow you to get up and running within hours of installing.

Scopedesk provides ticket management on both sides of the help desk. It provides a powerful key features like Multiple ticket queues, Predefined ticket actions, Full ticket history, Email notifications, and much. It is suitable for all type of business organizations.

ReadyDesk is a web-based help desk software solution with comprehensive features designed to satisfy the needs of businesses of all sizes. ReadyDesk allows businesses to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing, and time tracking.

Symantec ServiceDesk is a futuristic service desk software that helps companies with automated incident response and quick problem solutions. It provides effective remediation for customer incidents, essentially managed changes and systematic problems. The software can be installed and configured quickly with the help of its wizard-driven user interface. It can be easily integrated with IT Management Suite, enabling users to reduce service interruptions, correct systematic issues, accelerate service restorations and reduce downtime. Symantec ServiceDesk delivers solutions that come with the capabilities of AIOps, DevOps and Business Management in one unified portal. Its Broadcom wireline solutions help users overcome technical challenges present at various levels of network infrastructure. In the case of data centre solutions, users get help in maximizing their uptime and server speed. The software protects digital infrastructure and data from various security threats coming at different levels. Companies get access to appropriate solutions regarding connectivity, performance, scalability and manageability issues that are essential for data-intensive applications running on either web or cloud.

Notion is a comprehensive management tool that lets users write, plan, collaborate, and organize. It aims to eliminate the need for several tools by bringing multiple functionalities in one software. It offers features for notes and documents with lists made of checkable elements that also get struck out once checked. Notion even offers functionality to create and maintain a neat and categorized knowledge base for the team. Users can manage their tasks & projects using Kanban layout boards, a calendar, and list views. Tasks and issues can be created and maintained and their related info can be tracked. Statuses can be changed and team collaboration is possible. The tool also has the functionality to manage spreadsheets and databases. Users can also access several keyboard shortcuts using slash (/) commands. The UI is drag-and-drop friendly. Notion also embeds several other apps including Google Sheets, Docs, Drive, Maps, Figma, Invision, Framer, Twitter, and more.

GitBook is an enterprise wiki software that enables you to create attractive documents for your users and to consolidate your team's information for enhanced collaboration. It offers a sophisticated editor to work on your documents without the need of any technical or design skills. GitBook is a versatile tool for sharing and collaborating for all types of information. With GitBook, you can publish your documents anywhere in seconds because they are fully designed and drafted by you. You can sync your markdown files and convert them to beautiful documents in a matter of seconds. For greater productivity, you can consolidate your knowledge and interact with your team in a single, well-organized workplace and ensure that everyone is on the same page. The platform provides a knowledge-sharing environment for your team to create great-looking documentation for your users with it. It also offers insights for your users that's perfect for them, and can easily integrate with your API. It is available free of cost and can synchronise great-looking documentation with your GitHub project easily and effectively for enhanced collaboration.

Zoho Wiki is a knowledge management software and sharing tool, that fulfils the particular needs of different knowledge management teams at a go. Zoho Wiki makes it easier to assign employees to newly created workspaces, customise the portal and stay updated with the latest trends and discoveries. Clients can create a centralised repository for information where team members can collectively contribute their share of knowledge. This enables exposure to personal and new ideas that might become game-changers in the long run. The information uploaded in the repository is entirely safeguarded with reliable security protocols. Security measures for each page can be set individually with fine-grained accessibility. The interface of Zoho Wiki can be changed to accommodate the brand needs with relevant themes and even the brand logo if necessary. Banners can be personalised to create a look that is attractive and exclusive. The Zoho Wiki editor is one of the simplest editing tools that is used to create modifications without hassles.

Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information. Knowledge Assist empowers your agents to provide quick, accurate and consistent answers, while helping improve performance and efficiency.

ScheduleOnce provides end-to-end scheduling solution to its users and their customers. You can accept appointments and your customers or clients can book their own appointments from anywhere, anytime. With appointment scheduling feature, appointment reminders too is available. It includes features like group scheduling, class scheduling, automated scheduling, facility scheduling etc. This also helps in resource scheduling, processing payment online, meeting room booking, calendar management from any location you wish. ScheduleOnce facilitates dealing with online customer reservations on an automated basis. It is an integrated scheduling platform that can manage all your bookings.

Domain Scout provides its users with a platform through which they can discover domain names for their projects. The software monitors several newly expired domains every day from various sources and then index them into the powerful expired domain search tool. Users can combine their keywords with several other words to get domain name ideas. The keyword spinner feature combines keywords with hundreds of words and shows which domains are available. Domain Scout software enables its users to use name generator tool that will generate random pronounceable domain names which are often unique and brandable. The software allows its users to use domain hacks which is a method of combining domain names, TLD and a URL path to spell out the keywords which can be used to create extremely short and interesting domain names. Users can get notified when the WHOIS information for a domain change which is useful in case the user is waiting for a domain to expire or be renewed.

EasyVista Self Help revolutionizes the concept of knowledge management, empowering users to independently resolve issues with an intuitive, media-rich experience. By enabling the upload of informative documents, instructional videos, and vivid imagery, this platform ensures that solutions are not only accessible but also engaging. Its versatile syndication capabilities extend the reach of the knowledge base across a myriad of user touchpoints, including websites, portals, corporate applications, and even messaging platforms. Additionally, the platform's advanced analytics offer deep insights into user engagement and knowledge utilization, optimizing the efficiency of the employee self-service strategies. With EasyVista Self Help, organizations can transform their customer and employee support from reactive to proactive, facilitating a seamless self-service environment.

Document360 is a knowledge base creation platform that allows brands to create a self-service portal for their customers. It solves the issue of answering FAQs of the customers by setting up a public-facing knowledge base where the organization can create articles regarding the questions and a robust search engine as well that provides results on keyword inputs. Content managers can maintain several versions of the articles allowing them to restore the content to any version in case of any accidental change. To make the website SEO-friendly, admins can define different segments such as page title, article tags, and featured image. The contents can also be categorized up to 6 levels and existing categories can be reorganized as well. The manager can also hide categories and define user access to members in order to prevent the content from any unauthorized access or edits. Document360 also brings a complete set of editing tools. One can add images/videos to the content, share code snippets, add tables, do hyperlinking and more. On top of all these, there is also an advanced security module that enables backup and restore of the contents, exporting/ importing documents to/from local drives, etc.

Guru is a collaborative knowledge management solution that provides individuals and teams with the knowledge they need to complete their job successfully. The software helps them to reduce search time for the right information so they could respond to individual customers’ questions quickly and easily. The solutions Verification and Browser Extension ensures that employees will always have access to information that they need to finish their job confidently. It also makes it easier for new employees to find the right information quickly. This helps businesses to thrive, and reduces the cost of administrative support. Guru sends Knowledge Alerts in real-time to team members about new releases, updates and more and also sends a notification to users that their team members have seen the information. If the users missed their meeting, then they can access critical information shared by other attendees on the go. Guru not only organizes the information but also delivers appropriate context facilitating better work management.

KnowledgeOwl is helping make the world a better place with great customer service and powerful knowledge base software. Use the open API to build your own integrations, pushing information into and pulling information out of KnowledgeOwl. Recover an auto-save in case you left an article without saving. Auto-save takes a snapshot every 30 seconds. Create a blog-style category that will display its content as a paged set of results in reverse chronological format or display order. Ensure that your knowledge base URLs are always encrypted over a secure connection.