Gladly Pricing: Cost and Pricing plans

Gladly Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
69% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Gladly Custom

Features

Customer Profile
Conversation Timeline
People Match®
Payments
Knowledge Base
Insights
Integrations
Task Management
Workforce Management
Answer Threads
Quality Assurance Insights
Real-time CSAT Feedback

Disclaimer: The pricing details were last updated on 21/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Gladly FAQs

How much does Gladly cost?

Gladly provides a custom pricing for their software.

Learn more about Gladly pricing.

Does Gladly offer a free plan?

No, Gladly does not offer a free plan.

Learn more about Gladly pricing.

Compare Gladly Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Gladly	-	-	-		Gladly Pricing
Salesforce Service Cloud	25	per month	per user	+	Salesforce Service Cloud Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Kustomer	89	per month	-	-	Kustomer Pricing
Gorgias	50	per month	-	+	Gorgias Pricing
Desky	4.5	per month	-	+	Desky Pricing
Zendesk Support Suite	19	per month	per user	+	Zendesk Support Suite Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing

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Gladly Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online