Support.cc by 500apps

About Support.cc by 500apps

Support.cc by 500apps software is an All-in-one helpdesk ticketing system used to support for your customers. The software offers tools to track engagements across channels with chat, email and social media for a better customer experience. Collaborate with teams to receive ticket and knowledge base reports on dashboards to automate workflows. Small, Medium companies make use of the software.

Pricing

Free Trial Available
Starts at $9.99. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

60%
Momentum

66%
Popularity

71%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Support.cc by 500apps Awards

# 19 Fastest Growing Help Desk Software
Q1 2022

Support.cc by 500apps Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Support.cc by 500apps Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Cloud $9.99 $14.99 per month

Features

50 apps (Hosted in 6 locations)
99.5% Guaranteed Global Uptime
24/5 Email, Chat Support
Multiple Workspaces

Enterprise $49.95 $74.95 per month

Features

50 apps (Hosted in 6 locations)
99.99% Guaranteed Global Uptime
24/5 Email, Chat and Phone Support
Dedicated Account Representative
Minimum 25 users
Personalized Onboarding
White Label ?
Extra Security and Compliance

Hosted Custom

Use 500apps in your infrastructure for extra security and compliance

Features

White Label
BYOS (Bring Your Own Server)
Hosted Locally on your Server
100% On-premises Solutions
99.99% Guaranteed Global Uptime

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Support.cc by 500apps Pricing.