Home/Help Desk Software/UseResponseUpdated on: June 6, 2023
UseResponse - Help Desk Software
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

UseResponse

All in One Customer Support Software
(895 Ratings) Write Review

What is UseResponse and how does it work? UseResponse is a holistic customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can efficiently chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes efficient provisions for help desk and ticketing in a way that helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce.

UseResponse Awards

UseResponse Features Show All Features

UseResponse Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Long Beach, New York / +1 516-874-2876
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Official Website https://www.useresponse.com/
Category Help Desk Software Live Chat Software

UseResponse Pricing

Pricing ModelFree Trial , Subscription
Enterprise Cloud
$1,490 /Year

2 support agents

$19 per Month for extra agent

Features

  • Feedback System
  • Help Desk + Live Chat
  • Knowledge Base Software
On-Premise Solution
$4,800 /Year

5 support agents

$250 per Year for extra agent

Features

  • Installed on the Server

    • 100% Open Code
    • Hassle Free Updates

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Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about UseResponse pricing.

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UseResponse Reviews

OVERALL RATING 4.3 Based on 895 Rating(s)
Rating Distribution
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  • 4.5 %
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UseResponse Screenshots

Dashboard
Dashboard
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UseResponse FAQs

UseResponse is Help Desk Software. UseResponse offers the following functionalities:

  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about UseResponse features.

Yes, UseResponse provides API.

Customers

DB
DB
Cisco
Cisco
cpanel
cpanel
IBM
IBM
PandG
PandG
hh
hh
Tinkoff
Tinkoff
Remax
Remax

UseResponse Integration

98%
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HubSpot CRM
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Salesforce
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Confluence
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Zapier
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98%
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com