UseResponse is a holistic customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can efficiently chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes efficient provisions for help desk and ticketing in a way that helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce.
Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Multi-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersStandard Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.Transfers
Transfer of calls from one operator to another with just one clickVideo Chat
Make conversations more personal with video calling between your agents and your visitorsFree Trial
Available
No Credit Card Required, Get Started for Free
Pricing Options
Premium Plans ( Subscription )
Pricing Plans
Enterprise Cloud Support Suite $49.00 $59.00 per user / month
Price for 2 agents : $1176
Features
Based upon the Number of Agents, the pricing plan varies.
On-Premise Solution $80.00 $80.00 per user / year
Based on Annual contract
* Pricing for First 5 Agents (required)
* $20/month for extra agent
Features
Screenshots of Vendor Pricing Page
Learn more about UseResponse Pricing.
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Dashboard
What is UseResponse used for?
UseResponse is Help Desk Software. UseResponse offers the following functionalities:
Learn more about UseResponse features.
What are the top alternatives for UseResponse?
Does UseResponse provide API?
Yes, UseResponse provides API.
Vendor Details
Long Beach, New York - 19958 Founded : 2014Contact Details
+1 516-874-2876
https://www.useresponse.com/
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