UseResponse Reviews

modular structure, easy to use & great usability, dedicated team (friendly, competent, fast)

everything is fine. no bugs yet. nothing to mention.

try the demo version, and check out the enterprise solution.

We carried out a harmonization of the IT systems and consolidated the various knowledge databases.

UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner.

The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the future.

Get the free trial, fall in love with the product and dont hazitate to ask user support - they will help you at any time.

We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

UseResponse is one of the best available customer service programs that allows you to easily contact any customer through a variety of channels, including direct messaging tools that allow you to get real-time feedback from your customers. Always check what your customers think about new aspects of your site or the content you share on your site. Although you don't always receive useful feedback, the ability to talk directly to customers is still very beneficial. Use UseResponse to support any online ticketing needs, which is very helpful for organizations with members or venues where acts occur. There are not too many better programs for companies needing to overhaul their customer service systems or companies dealing with customer support support

UseResponse can be a difficult program to use if you don't have extensive knowledge of customer service systems or computers.

UseResponse allows you to create a help center from which you can handle all your customer service business needs, providing many useful and useful features from a single center where you can manage all of them.

UseResponse has a help desk that allows you to take care of your tickets and gives your customers a place to do the same.

I like the simple user interface with great functionality, a lot of documentation and support is fantastic. Easy to implement and immediate support by email.

I have no cons in the use of the software in my company at all.

UseResponse is a tool that works perfectly for our use case and I can only recommend it.

The system interface is highly customizable for our needs, and it is easier for our team to use its integration into the self-service community to collect ideas, vote on issues, added problems, questions, provide support with this excellent customer feedback software, Help desk ticket system packaged in a simple solution.

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals.

Honestly, I have not found anything that I do not like about this software. Rather, I am finding new things each time that work so much better than what we used previously.

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals.

This has helped us revamp how we support our clients. We are able to utilize more options for our clients to reach out to us with all that UseResponse has to offer.

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike.

Their cloud version's support, user experience and optimization for different products is truly excellent. This is why I would strongly recommend you to use it. Their support isn't just great for your customers, it's awesome for you too.

Great Customer service, excellent ticketing system, Increasing our brand's face value and recognition. User support and helping build our brand's community.

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

We use

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me.

Take advantage of the inline help

Take advantage of the css customization which is extensive.

The integrated helpdesk experience with a highly intuitive user interface.

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

We are a customer of the cloud version and my personal feeling is that user experience in the cloud version should be targeted and optimized for small businesses with perhaps less than 20 agents. This is the case as of now and I anticipate that any future progress would be in this direction.

I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using useresponse’s multi – lingual feature which allows me to handle all teams from different language departments in one place. Ticket rules which allows to automate ticket processing is another great feature we used in useresponse. By clicking several buttons to configure ticket rules suitable for my business our support team spend far more less time to process request.

If you are reading this, don't waste your time and use this as soon as possible if you want your business to grow.

Personally there was nothing to dislike in this flawless software.