EngageBay Helpdesk System is Help Desk Software. EngageBay Helpdesk System offers the following functionalities:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Live Chat
Learn more about EngageBay Helpdesk System features.