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About EngageBay Helpdesk System

EngageBay Helpdesk System prioritizes and solves customer support tickets in minutes using a simple help desk software. It answers as many tickets from one interface with no limitations on tickets at all. The system helps to track every customer interaction in one place so that support agents are empowered to give great customer experience. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created.

Screenshots & Videos

EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    94%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    63%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours

EngageBay Helpdesk System Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    94%

Unique Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

EngageBay Helpdesk System Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Pricing Plans

Disclaimer: The pricing details were last updated on 13/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about EngageBay Helpdesk System Pricing.

EngageBay Helpdesk System Alternatives

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EngageBay Helpdesk System FAQs

What is EngageBay Helpdesk System used for?

EngageBay Helpdesk System is Help Desk Software. EngageBay Helpdesk System offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Automated Routing
  • Alerts (Escalation)
  • Live Chat

Learn more about EngageBay Helpdesk System features.

What are the top alternatives for EngageBay Helpdesk System?

Does EngageBay Helpdesk System provide API?

Yes, EngageBay Helpdesk System provides API.

EngageBay Helpdesk System Contact

Vendor Details

Mountain House, CA

Contact Details

+1.(877).509.3570

https://www.engagebay.com/products/customer-service

Social Media Handles

Not available

Grid Report for EngageBay Helpdesk System

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