Home/Help Desk Software/EngageBay Helpdesk System
Updated on: October 16, 2021

What is EngageBay Helpdesk System ?

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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

EngageBay Helpdesk System

A Ticketing System to Collect And Manage Customer Support Requests At One Place
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EngageBay Helpdesk System prioritizes and solves customer support tickets in minutes using a simple help desk software. It answers as many tickets from one interface with no limitations on tickets at all. The system helps to track every customer interaction in one place so that support agents are empowered to give great customer experience. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created.

EngageBay Helpdesk System Features Show All Features

EngageBay Helpdesk System Technical details

Support Business Hours Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Mountain House, CA / +1.(877).509.3570
Deployment SaaS/Web/Cloud Category Help Desk Software

EngageBay Helpdesk System Pricing

Pricing ModelFreemium

Disclaimer: The pricing details were last updated on 13/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about EngageBay Helpdesk System pricing.

EngageBay Helpdesk System FAQs

EngageBay Helpdesk System is Help Desk Software. EngageBay Helpdesk System offers the following functionalities:

  • Live Chat
  • Alerts (Escalation)
  • Automated Routing
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about EngageBay Helpdesk System features.

Yes, EngageBay Helpdesk System provides API.

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Videos on EngageBay Helpdesk System

EngageBay Service Platform Overview
EngageBay Service Platform Overview

EngageBay Helpdesk System Screenshots

EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot
EngageBay Helpdesk System screenshot

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