SparkPost is an advanced delivery system for marketing and transaction emails. With sophisticated email features suitable for many applications, you are able to engage, activate and retain your customers. With features like SparkPost Signals, predictive insights and data are provided to help you send smarter mails and improve customer engagement. The provided data also preemptively warn you about complications and helps you avoid delivery problems before they occur. Your emails are customizable using the available flexible templates to personalize each message at an individual recipient or list level. Your mail inbox placement is improved with reliable email deliverability to ensure your critical mails reach the customer inbox at the appropriate time. Coupled with the improved email delivery system, SparkPost guarantees a perfect uptime reliability to help securely deliver your emails. Leveraging on the analytics ability, you are able to know how well your emails are effectively influencing your customers and how to improve your emails to boost performance. Easily integrate SparkPost to your app, website or product to take advantage of its powerful features to engage, retain and increase your customer base.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Individuals Freelancers Large Enterprises Medium Business Small Business|
|API||NA||Contact||San Francisco, CA / +1 877-887-3031|
|Deployment||SaaS/Web/Cloud||Category||Email Marketing Software|
All the plans include these features
Extra Emails: $0.75 per Thousand
Based upon the number of Emails per Month. The pricing plan varies. Contact the vendor to get the latest pricing detail.
Full-service Technical Account Management with proactive reporting, planning and reviews.
Contact the vendor to get the latest pricing detail.
Enterprise-grade financial guarantees with 99.9 percent uptime SLA and guaranteed burst rates.
Contact the vendor to get the latest pricing detail.
Disclaimer: The pricing details were last updated on 23/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
User interface is OK, but not as intuitive as it could be. Mail did get delivered. Prices are competitive.
Support is deplorable. Extremely slow response time if at all. When we had a security issue when a key got stolen they would not assist us in getting the problem resolved by swapping out the key and instead terminated our account without warming leaving all our websites unable to send mail. Received many form letter responses after much waiting then none reply at all. Gave up on Sparkpost and moved to Mailgun. MUCH better support, fast responses. Much happier there.
Have another vendor ready to go in case Sparkpost cuts you off unexpectedly. We are not the first ones they have done this with.
Needed ability for our websites to send mail for a variety of reasons.
It was good, while it lasted. I used their service for a month or two, and it worked well during that time.
I migrated my site, and must have not updated the sending domain. I think that is why my account was suspended, but their customer support is garbage, and won't tell me why.
Don't waste your time. Try another service with better customer support.
None any more. They suspended my account. I would love to use this service, but their bots or bad customer service won't allow me to do so.
The APIs that Sparkpost offers are robust, and always improving. The team is constantly asking for feedback to improve their product and there to provide support as needed.
We're very happy with Sparkpost - previous occasional downtime is no longer a problem.
We're able to focus on the core of our business (CRM) without having to build out complex email-sending infrastructure.
They help mix up our SMTP services nicely. We use sparkpost every day to send emails out to customers and users. We off load our newsletter emails of over 1M per month to Spark Post and save time.
Not as intuitive as we'd like. Can't figure out a lot of features.
How to add more IPs to our account?
We are trying to get more sending IP addresses.
I love that it was built from the ground up for devs.
At first, after the Mandrill closure, there were deliverability problems as many users came over from Mandrill.
Mostly reliable SMTP delivery.
So far I am heavily relying on the summary results. The data available is fantastic.
So far everything has been very satisfactory.
It's been a very good experience.
We are using SparkPost in conjunction with our Mautic platform. Our business model is unique and very data heavy, so we needed a lot of customization solutions. SparkPost has provided us a great ESP at a very fair price. They have been very helpful with our need for high volume sending.
The well built API, sound distribution of emails and whitelisting.
Unable to upload a CSV file to distribute directly from browser.
Sparkpost is very intuitive and easy to use. The User interface as well as all the features are easily explained and have very easy instructions to follow. furthermore, sparkpost is built on AWS which means that sparkpost is extremely reliable. I have yet to meet any downtime or problems when using sparkpost. The reliability and scalability is great and extremely useful. We have products that only send a few emails out a day, while we have products that send almost over 100 emails a day.
Sparkpost has a free feature, but once you pass the number of free emails, the cost can be quite expensive. In general Sparkpost is a somewhat expensive tool. Another dislike is that sparkpost is usually used by people who are somewhat tech savvy. We had to have another member of our team who was proficient in coding to develop other tools to combine with sparkpost to use sparkpost to its full potential.
Sparkpost is extremely easy to use and should be used if you have many emails to send out to customers
We use sparkpost every day to send emails out to customers and users. We need to be able to contact all of our customers and the best way is to send emails through sparkpost. Another big issue that sparkpost solved is the problem of having to contact multiple users at one time. It is much easier for us to automate this task using sparkpost than having to manually do it.
The community is fantastic. Both inside and outside the company. They obviously care what the teams using their product think about their product and actively work towards improving the service.
The deliverability metrics are not greatest. You cannot actually view, or access, the content of the email in anyway and the search tools cannot search my email subject so parsing reports is difficult for automated messages which have consistent subject lines but issues with deliverability scores.
All external email services from all of our platforms. Previously with Mandrill, definitely more trusted visibility into deliverable scores but could be better.
the overall dashboard and ease of setup for the service
seems to have more downtime and issues than I would like but overall not too bad.
Transactional and promotional emails mostly