Home/Transactional Email Software/SparkPost
Updated on: December 10, 2019
What is SparkPost ?
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SparkPost - Transactional Email Software : SaaSworthy.com
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SparkPost

Better customer engagement with email
(53 Ratings) Write Review

SparkPost is an advanced delivery system for marketing and transaction emails. With sophisticated email features suitable for many applications, you are able to engage, activate and retain your customers. With features like SparkPost Signals, predictive insights and data are provided to help you send smarter mails and improve customer engagement. The provided data also preemptively warn you about complications and helps you avoid delivery problems before they occur. Your emails are customizable using the available flexible templates to personalize each message at an individual recipient or list level. Your mail inbox placement is improved with reliable email deliverability to ensure your critical mails reach the customer inbox at the appropriate time. Coupled with the improved email delivery system, SparkPost guarantees a perfect uptime reliability to help securely deliver your emails. Leveraging on the analytics ability, you are able to know how well your emails are effectively influencing your customers and how to improve your emails to boost performance. Easily integrate SparkPost to your app, website or product to take advantage of its powerful features to engage, retain and increase your customer base.

SparkPost Features Show All Features

SparkPost Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Individuals Freelancers Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Francisco, CA / +1 877-887-3031
Deployment SaaS/Web/Cloud Category Transactional Email Software Email Marketing Software

SparkPost Pricing

Pricing ModelFree Trial , Subscription
How much does SparkPost cost ?
The pricing for SparkPost starts at $9.0 per month. SparkPost has a single plan - Stard at $9.0 per month. SparkPost offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free
Free

Features

  • 15000 Emails per Month
  • Free support

All the plans include these features

  • RESTful Cloud API
  • Robust SMTP Injection
  • Trusted Email Deliverability
  • Industry-Best Inbox Placement
  • Proven Reliability and Security
  • Powerful Client Libraries
  • 40 plus Real-Time Email Metrics
  • Flexible Support

Standard
$9 /Month
  • $9 per Month for 50000 Emails per Month
  • $24 per Month for 150000 Emails per Month

Extra Emails: $0.75 per Thousand

Based upon the number of Emails per Month. The pricing plan varies. Contact the vendor to get the latest pricing detail.

Features

  • Includes features of All plan
  • Customer support for 30 days on free plan, ongoing support included on all paid plans
Premium
Custom

Full-service Technical Account Management with proactive reporting, planning and reviews.

Features

  • Includes features of Standard plan, plus
  • Dedicated Technical Account Manager (TAM)
  • Global ISP relations and mediation
  • Deliverability data analysis and guidance with 250ok
  • Guided IP warmup
  • Support for up to 6 dedicated IP addresses

Contact the vendor to get the latest pricing detail.

Enterprise
Custom

Enterprise-grade financial guarantees with 99.9 percent uptime SLA and guaranteed burst rates.

Features

  • Includes features of Premium plan, plus
  • The industry`s best uptime SLAs with service credits
  • Guaranteed burst rates
  • No limit on number of dedicated IP addresses

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 23/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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SparkPost Reviews

OVERALL RATING
4.1
Based on 53 Rating(s)
Rating Distribution
  • 40
  • 8
  • 1
  • 1
  • 3
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GeneSource : trustpilot.com
(Reviewed on 27 November 2019)
Professional, experienced, knowledgeable, helpful

The SparkPost team is highly professional, experienced, knowledgeable and exceptionally helpful. They participate in various industry groups to work with leaders and stay abreast of standards in the email ecosystem. The support team is very prompt and truly interested in providing assistance to answer questions or resolve issues. The account team is extremely supportive and always looking to find how best to help companies. It is great working with the entire group.

...more
MartinSource : trustpilot.com
(Reviewed on 27 November 2019)
Very good and responsive team

Very good and responsive team, answering all the questions and clarifying confusion. It's a pleasure to work with them.

...more
Martin LeeSource : trustpilot.com
(Reviewed on 28 August 2019)
Very Bad Customer Support

Our company had multiple accounts with them and we started using Sparkpost but the company suspended all accounts at once and after discussing this I told them to refund but they didn't instead they stopped talking and closed the accounts.

...more
Source : g2crowd.com
(Reviewed on 27 March 2019)
"Works fine until they pull the rug out from under you"

What do you like best?

User interface is OK, but not as intuitive as it could be. Mail did get delivered. Prices are competitive.

What do you dislike?

Support is deplorable. Extremely slow response time if at all. When we had a security issue when a key got stolen they would not assist us in getting the problem resolved by swapping out the key and instead terminated our account without warming leaving all our websites unable to send mail. Received many form letter responses after much waiting then none reply at all. Gave up on Sparkpost and moved to Mailgun. MUCH better support, fast responses. Much happier there.

Recommendations to others considering the product

Have another vendor ready to go in case Sparkpost cuts you off unexpectedly. We are not the first ones they have done this with.

What business problems are you solving with the product? What benefits have you realized?

Needed ability for our websites to send mail for a variety of reasons.

...more
Source : g2crowd.com
(Reviewed on 13 December 2018)
"Sparkpost banned me from using their service, but wouldn't tell me why"

What do you like best?

It was good, while it lasted. I used their service for a month or two, and it worked well during that time.

What do you dislike?

I migrated my site, and must have not updated the sending domain. I think that is why my account was suspended, but their customer support is garbage, and won't tell me why.

Recommendations to others considering the product

Don't waste your time. Try another service with better customer support.

What business problems are you solving with the product? What benefits have you realized?

None any more. They suspended my account. I would love to use this service, but their bots or bad customer service won't allow me to do so.

...more
Source : g2crowd.com
(Reviewed on 16 July 2018)
"A flexible, robust product that is always improving "

What do you like best?

The APIs that Sparkpost offers are robust, and always improving. The team is constantly asking for feedback to improve their product and there to provide support as needed.

What do you dislike?

We're very happy with Sparkpost - previous occasional downtime is no longer a problem.

What business problems are you solving with the product? What benefits have you realized?

We're able to focus on the core of our business (CRM) without having to build out complex email-sending infrastructure.

...more
Source : g2crowd.com
(Reviewed on 22 May 2018)
"Works for what we need"

What do you like best?

They help mix up our SMTP services nicely. We use sparkpost every day to send emails out to customers and users. We off load our newsletter emails of over 1M per month to Spark Post and save time.

What do you dislike?

Not as intuitive as we'd like. Can't figure out a lot of features.

Recommendations to others considering the product

How to add more IPs to our account?

What business problems are you solving with the product? What benefits have you realized?

We are trying to get more sending IP addresses.

...more
Source : g2crowd.com
(Reviewed on 17 May 2018)
"Great for developers"

What do you like best?

I love that it was built from the ground up for devs.

What do you dislike?

At first, after the Mandrill closure, there were deliverability problems as many users came over from Mandrill.

What business problems are you solving with the product? What benefits have you realized?

Mostly reliable SMTP delivery.

...more
Source : g2crowd.com
(Reviewed on 17 May 2018)
"Great transition to SparkPost"

What do you like best?

So far I am heavily relying on the summary results. The data available is fantastic.

What do you dislike?

So far everything has been very satisfactory.

Recommendations to others considering the product

It's been a very good experience.

What business problems are you solving with the product? What benefits have you realized?

We are using SparkPost in conjunction with our Mautic platform. Our business model is unique and very data heavy, so we needed a lot of customization solutions. SparkPost has provided us a great ESP at a very fair price. They have been very helpful with our need for high volume sending.

...more
Source : g2crowd.com
(Reviewed on 08 May 2018)
"SparkPost Flexible and Customizable API"

What do you like best?

The well built API, sound distribution of emails and whitelisting.

What do you dislike?

Unable to upload a CSV file to distribute directly from browser.

What business problems are you solving with the product? What benefits have you realized?

CRM integration

...more
Read All Reviews

Videos on SparkPost Youtube Official Channel

How To Use the SparkPost Heroku Email Add-On
How To Use the SparkPost Heroku Email Add-On
Justin Newton (Netki) on Email Deliverability with SparkPost

SparkPost Screenshots

screenshots
screenshots
Personalize Email with Our Flexible Template System screenshot
screenshots
screenshots
screenshots
Personalize Email with Our Flexible Template System screenshot

SparkPost Slides

The Marketing Journey: Transforming For Success
The Marketing Journey: Transforming For Success