Mailgun is an Email Marketing Solution with powerful APIs used to send, receive and track email. The software offers features like Email Logs, Email Analytics, Email Address Validation, and Bounce Management to prevent logs and Spam check. It has an Easy SMTP integration to route emails into your app or inbox to report on your data. A Global Software trusted by Software Development Teams like Github, Lyft, Shopify, Slack, Reddit and more.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | San Francisco, CA - 94104 | |
| Deployment | SaaS/Web/Cloud | Category | Transactional Email Software Email Marketing Software |
Disclaimer: The pricing details were last updated on 15/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Mailgun is Transactional Email Software. Mailgun offers the following functionalities:
Learn more about Mailgun features.
The pricing for Mailgun starts at $35.00 per month. Mailgun has 3 different plans:
Mailgun also offers a custom plan based on the customer's request.
Learn more about Mailgun pricing.
Yes, Mailgun provides API.
Reworked their interface to crap. Incredible slow, confusing and just ugly as hell. After that they changed their pricing scheme, from free to hilarious expensive. For all people looking for alternatives, please check out: improvmx. Really nice platform. Simple to work with, fast and options for outgoing STMP (for premium)
was good service. now with new interface its so bad. dont recommend. become to slow and for little girls
We were paying the highest membership program of the platform.We validated with their support our mailing campaign and started it with them. Something very basic : 40K emails.After a few minutes, I received an email : "at this time, we’ve made the decision that we do not wish to continue our partnership together and your account has been permanently disabled."And now I can't contact them at all, they took my money, send a few emails, and shut down my account.One more thing, they are saying they can send 4.5 Millions emails in one minute for a campaign. This is just a lie. Sending 10K emails in our totally enabled account took nearly 10 minutes.
Somebody sends them a request, and they deleted the account without any option to restore it.We didn’t get any request to cancel the account to our email at’s the major for this account, as they can see on the original database record. So somebody got somehow the access, send them a request from some other domain and Mailgun approve it without any verification for the major account. It seems that their database hijacked.They did not verify you without domain and email. So stay away from this service who doesn't care about personal data and your information and can delete everything based on the third-party side.We’ll go to court adding their support manager, who accepted the support request and deleted our account completely without asking the administrator.
I am very disappointed with there new pricing plan before it was 10k free emails/ months and now they made only 5k free email for 3 months and then pay as you go, i was okay with this also but they disable email route in this plan, very disappointed because we are paying as we go, all people doesn't need 50k email per month so why we need to buy $30/M to just use email routes. Let it be there are many good services available in market go for that.
Service provided by Mailgun is good, however the support team and their tone is just horrific!I opened a ticket to have them fix an error on an invoice they generated and they replied they can't do that, I should just pay anyway. When I mentioned that I'm not happy with this resolution, and told them I'll cancel my account if they can't fix it, they just said so be it: "We understand you must do what is best for your business"This is so frustrating and outrageous. How can a company afford to be so ignorant with their customers?This was by the way about an invoice of ~£6 (six GBP) and because of this attitude I'm not only leaving them for my side project, but going to migrate the corporate account as well to AWS SES.Ticket no: #1210351PS: Giving them 2 stars and not 1 because I really had a positive experience up until this point.
Mailgun used to provide good service, but they no longer care.The tone of their service desk suggests they would really prefer that you don't write them.Maybe time to migrate out.(ticket number 1207428)--------------Edit: after this review, I was able to receive helpful response from Mailgun. I'll go ahead and bump the review from 2 to 3 stars.. hopefully others can get helpful responses without having to complain publicly.
DO NOT USE THIS SERVICE! WARNING. Absolutely pathetic customer support. So bad I cancelled my account, after cancellation of my account they proceeded to charge me again for services which I already paid for before cancellation... which meant I had to completely cancel my credit card. But here is the kicker! Once your account is cancelled, it is deleted and you are unable to raise support tickets again and no way to contact them unless you create a new account and input your credit card details again so they can charge you again. This is not how a 21st century tech company is run. No wonder they are failing miserably. So now I am left $245 out of pocket for services I never used or intended to use. I smell a class action lawsuit and bankruptcy coming soon if they don't fix their support.Instead of handling the support tickets maturely the support staff repeat themselves and write the same robotic answers, until you have enough and lose your cool only then customer "success" managers go in on a personal vendetta to call you stupid for asking help with mail integration or account cancellation! And paying extra for phone customer support is a rip off!PLEASE PLEASE GO WITH SENDGRID OR SES FROM AMAZON. You will be doing yourself a big big favor. WHAT A JOKE. DO NOT USE. WARNING!
The product is good itself, but God forbid you have to speak to their support team. They have the brainpower as if you're speaking to a 10-year-old, barely understanding what your saying and in my case, they just didn't respond to my response when they didn't understand my issue and I tried to clarify it.If you experience any issues, run for your life.In response to the company response, I would like to confirm that I did not receive a response. I would post a link buy TrustPilot blocks it.
The service was good at the beginning, however, one server had a SPAM problem and my account got immediately disabled without any warning or advance notice. If they had contacted me I could have fixed the SPAM issue ASAP. Moreover, their billing is quite weird, they are still sending invoices for a small amount after they canceled my account, however, I'm unable to close the account or delete my credit card from their system...EDIT: Account disabled due to SPAM: [Request #1170205]. Asked to delete my account from your system [Request #1188254] I received a confirmation and my credit card was deleted. However, my account is still available (i can login). What I want, and I should have the right to do so, is for you to delete all my personal and company information from your system, including but not limited to phone number, name and email address. Thank you for your understanding.
