Home/Call Center Software/CallHippo
Updated on: December 8, 2019
What is CallHippo ?
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CallHippo - Call Center Software : SaaSworthy.com
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CallHippo

A Solution to Optimize Calls to Customers
(22 Ratings) Write Review

CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to monitor your team's performance. The software offers features like Call Transfer, Call conference, Call Queuing, Call Barging, Virtual Phone System, and Smart Call Forwarding. The software integrates with Zoho CRM, Pipedrive, Hubspot, Zapier, and more. Small, Medium and Large companies make use of the software.

CallHippo Features Show All Features

CallHippo Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Newark, Delaware - 19702
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Call Center Software

CallHippo Pricing

Pricing ModelFreemium , Subscription
How much does CallHippo cost ?
The pricing for CallHippo starts at $10.0 per user per month. CallHippo has 3 different plans such as - Bronze at $10.0 per user per month, Silver at $18.0 per user per month and Platinum at $40.0 per user per month. CallHippo also offers a Free Plan with limited features.
MONTHLY YEARLY
Basic
Free

Apt for an entrepreneur, single user

Features

  • 2 User per Month
  • Free Soft Phone
  • Forward-to-device
  • Welcome Message
  • Voicemail In Email
  • Free Integration
  • Global Connect (exclusive)

Note : Based upon the countries, the incoming call, outgoing calls and Virtual Numbers Varies. Contact the vendor to get the latest pricing detail.

Bronze
$8 /User/Month
Billed Yearly

Made with love for outbound calling teams

Features

  • Includes features of Basic plan, plus
  • Call Recording
  • Call-Hold Music
  • Country Blocking
  • Create Teams
  • Multi-lingual IVR
Silver
$15 /User/Month
Billed Yearly

Perfect for sales, marketing and small teams

Features

  • Includes features of Bronze plan, plus
  • Free Number
  • Free Incoming
  • Free $2 Credit
  • Call Transfer
  • Call Queuing
Platinum
$35 /User/Month
Billed Yearly

For power users

Features

  • Includes features of Silver plan, plus
  • Additional $3 Credit
  • Premium Support
  • Custom Integration
  • Additional Free Incoming
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Disclaimer: The pricing details were last updated on 01/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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CallHippo Reviews

OVERALL RATING
3.6
Based on 22 Rating(s)
Rating Distribution
  • 15
  • 3
  • 0
  • 0
  • 4
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Source : g2crowd.com
(Reviewed on 09 July 2019)
"Great product for start-up businesses "

What do you like best?

The CallHippo app is great for a business that needs to do business in the U.S.A., that does not have an actual presence there.

What do you dislike?

The cost of the subscription is fine. When you need a toll-free number it is an added cost that adds to the expense when starting up.

What problems are you solving with the product? What benefits have you realized?

I like the fact that my toll-free number is shown when I call back. I did not have that with Sonetel or with my Virtual Office providers.

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Source : g2crowd.com
(Reviewed on 24 April 2019)
"Appears to be an orphange scam and credit card scam possibly"

What do you like best?

There are no redeeming qualities about CallHippo from my experience

What do you dislike?

signup and number allocation was immediate and it worked but as soon as I notified clients of the new number CallHippo sent emails asking for "government photo id", my email domain details, business description and more personal identifying data. Combined with my CC data, this would be all someone needs for identity theft. Then they wrote "We have a system in place which gives us heads up on any kind of suspicion." and threatened to cancel if I did not provide this info which was not part of the signup process. CallHippo justifies this by saying "It’s a very standard practice in telephony business to avoid abuse and scams which results in impacting honest customers like yourself."

My service was cancelled leaving my clients to call a non-working number. Thanks CallHippo. Now, I get emails from CallHippo about how they are donating to a "the ophanage" and all the features I have. These guys are totally out of control and appear to be a scam operation. Don't even go near them. I have filed a complaint with the US FTC and Canada's Privacy Commissioner.

Recommendations to others considering the product:

Look for accredited companies with a US presence where authorities have power to regulate scams.

What problems are you solving with the product? What benefits have you realized?

I wanted a local Toronto number that would not require long distance to my Canadian office.

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Source : g2crowd.com
(Reviewed on 16 March 2019)
"Great service"

What do you like best?

Easy to use and super handy when traveling overseas. Great prices and it simply just works. Highly recommended.

What do you dislike?

SMS app could be better showing replies in real time...

What problems are you solving with the product? What benefits have you realized?

Ability to provide local numbers in foreign countries.

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Source : g2crowd.com
(Reviewed on 13 March 2019)
"Buyer Beware"

What do you like best?

That you can forward incoming calls to a mobile

What do you dislike?

Call quality using the app was not great

Recommendations to others considering the product:

Dont go near them, the call quality is average and the customer support is terrible. The fact that they can just charge my credit card with no warning, and no refund, for an amount I do not believe I owe them, is absurd. When I asked support for my account number so that I can port my number AWAY from Call Hippo, they wouldnt give it to me. No where on the account is an account number. Apparently I have to wait 48 hours and they SAID they will supply it ... we will see.

What problems are you solving with the product? What benefits have you realized?

I bought this to host my virtual business number. I signed up for the $0 per month plan. Then 7 months later, they charged my credit card with $77 supposedly for 7 months of fees for my plan. They refused to refund my money. If I had known there was an $11 per month fee, I would never have signed with Call Hippo. There are better, cheaper, options.

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Source : g2crowd.com
(Reviewed on 03 March 2019)
"Very cheap price and high quality voipcalling service provide"

What do you like best?

It's very good Voip service in the market

Easy to use and rates are very low. Support is very good get response asap from server team.

What do you dislike?

Nothing which I did like. All are good services are very good. Everything is good from this service provider as their is nothing which i dislike about the service.

its very good as compared other other services provider in market.

Recommendations to others considering the product:

Go a head with callhipppo

What problems are you solving with the product? What benefits have you realized?

Support team is very helpful available to solve any issues. upport is very good get response asap from server team.

Its very easy to setup my Voip phone with Call-hippo and i can use this in smartphone as well when i cant use Voip phone from my office.

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Source : g2crowd.com
(Reviewed on 22 February 2019)
"Great Software for remote salespeople "

What do you like best?

I had heard about other service providers who were giving a virtual local number, but the set up process was pretty complicated. Callhippo was very smooth in terms of setup. got a virtual number within a few minutes of signing up and I was set.

Another thing I liked is the support team which is always available on chat and on phone.

Highly recommended.

What do you dislike?

so far I have not come across anything about callhippo that I dislike.

Recommendations to others considering the product:

I had heard about other service providers who were giving a virtual local number, but the set up process was pretty complicated. Callhippo was very smooth in terms of setup. I got a virtual number within a few minutes of signing up and I was set all set to make calls which was very important for me.

Another thing I liked is the support team which is always available on chat and on phone.

I would highly recommend CallHippo because of the ease of use, smooth setup and great support and pricing.

What problems are you solving with the product? What benefits have you realized?

I am a sales person based out of Bangalore, India and working for the Australia - New Zealand market. Its difficult to connect with people without a local number and callhippo solves that. I have not faced any downtime till now, which is very impressive as downtimes can affect my business.

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Source : g2crowd.com
(Reviewed on 08 January 2019)
"CallHippo"

What do you like best?

very easy to use works great ! Likes the UI l

What do you dislike?

there is a delay in the communication some time

Recommendations to others considering the product:

Yes

What problems are you solving with the product? What benefits have you realized?

Calling world wide from any where !

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Source : g2crowd.com
(Reviewed on 11 November 2018)
"Buyer beware"

What do you like best?

I thought this would be a good idea. It may still be a good idea but not with this company.

What do you dislike?

Three minutes or less to provide a number? Hah! Not in South Africa yet they say they can.

We are located in Memel (our physical location) and registered in Pretoria and provided the appropriate documents but they gave us a number in “George” and then began asking for proof of registration in this mystery town. They claim they are a business in Deleware and California but check either states online registration services and they don’t exist. The list goes on and on. Maybe they work but if something goes wrong then I wish you luck getting it resolved. They just stop responding to you.

A company is only as good as their customer support.

Recommendations to others considering the product:

Buyer beware

The quality of a solution only becomes known when you have a problem and you have to deal with customer support.

It was a nightmare!

What problems are you solving with the product? What benefits have you realized?

Customer contact

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Source : g2crowd.com
(Reviewed on 02 November 2018)
"So easy to use"

What do you like best?

Every call counts, cloud based, fast set up, no hardware, voice and video messaging

What do you dislike?

Because it is on the cloud, if the internet is down, so is this

Recommendations to others considering the product:

So easy to use, super fast set up, no equipment needed

What problems are you solving with the product? What benefits have you realized?

Designed for modern day workers, built on the cloud and super simple

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Source : g2crowd.com
(Reviewed on 01 November 2018)
"Hungry Hungry Hippo"

What do you like best?

I love the versatility in using this product/ service. This application makes virtual calls super easy.

What do you dislike?

I think the user interface could be improved. It took me some time to get used to the available features- and to locate them.

Recommendations to others considering the product:

Make sure that you consider the needs of your own business- in terms of communication and contact with clients.

What problems are you solving with the product? What benefits have you realized?

I am using the Hippo to communicate with my suite of clients. It also makes tracking their contact info, easy

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Videos on CallHippo Youtube Official Channel

CallHippo Screenshots

CallHippo Demo - Invite User-CallHippo
CallHippo Demo - Number Setting-CallHippo
CallHippo Demo - Add Number-CallHippo
CallHippo Demo - Activity Feed-CallHippo
CallHippo Demo - Integrations - CallHippo
CallHippo screenshot
CallHippo screenshot
CallHippo screenshot
CallHippo screenshot
CallHippo Demo - Invite User-CallHippo
CallHippo Demo - Invite User-CallHippo
CallHippo Demo - Number Setting-CallHippo
CallHippo Demo - Add Number-CallHippo
CallHippo Demo - Activity Feed-CallHippo
CallHippo Demo - Integrations - CallHippo
CallHippo screenshot
CallHippo screenshot
CallHippo screenshot
CallHippo screenshot

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