CallHippo

About CallHippo

CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues.

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Pricing

Free Trial Not Available
Starts at $14.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

89%
Momentum

60%
Popularity

89%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

CallHippo Awards

# 4 Fastest Growing Call Center Software
Q1 2020

# 4 Most Popular Call Center Software
Q1 2020

# 2 Most Searched Call Center Software
Q1 2020

CallHippo Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

CallHippo Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Bronze $14.00 $18.00 per user / month

Features

Free Number
Forward-to-device
SMS
Voicemail
Teams
Call Recording
SDAP : Patent Pending Technology

Silver $18.00 $24.00 per user / month

Features

Includes features of Bronze plan, plus
Unlimited Incoming Calls
IVR
Live Call
Call Queuing
User Working Hours
Call Reminder
After Call Work
Internal Team Calling
Call Cascading
Intelligent Reports/Analytics

Platinum $30.00 $40.00 per user / month

Features

Includes features of Silver plan, plus
Power Dialer
Call Transfer
3 Way Calling
Call Barging
IP White Listing
App Blocking
Route to External Number
Forward to Multiple Device

Enterprise Custom

Features

Includes features of Platinum plan, plus
Personalized Onboarding
Prioritized Custom Development
Advanced Integrations
External SIP Phone
Bring Your Own Carrier (BETA)
Custom Integrations
Custom Reports
Unlimited Users / Custom Discounts
Annual Business Review
Dedicated Account Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 01/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallHippo Pricing.

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CallHippo Reviews

User Rating

4.3/5 (Based on 617 Ratings)

Ratings Distribution

Excellent
66.8%
Very Good
17.3%
Average
4.5%
Poor
1.1%
Terrible
10.2%

Do You Use CallHippo?

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Review Summary

Overall, CallHippo garners positive feedback for its user-friendly interface, robust feature set, and reliable call quality. Customers appreciate the ease of setup and management, as well as the range of features such as call recording, analytics, and integrations with popular CRM and helpdesk systems. The customer support team is also praised for their responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in customization options.