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About CallHippo

CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues.

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Screenshots & Videos

Dynamic number insertion
Latest Activity
Admin
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    88%
  • Momentum
    69%
  • Popularity
    89%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

CallHippo Awards

CallHippo Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Progressive Dialer

Auto dials and connects agents to calls answered by live persons
CallHippo Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 18/10/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallHippo Pricing

CallHippo Alternatives

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CallHippo Reviews

User Rating

4.3/5 (Based on 571 Ratings)

Rating Distribution

  • Excellent

    67.4%
  • Very Good

    18%
  • Average

    4.4%
  • Poor

    1.2%
  • Terrible

    8.9%

User Sentiments

Excellent Customer Support, Ease of Use, Affordable International Calls, Call Recording Feature

Occasional Call Quality Issues, Mobile App Issues, Limited Features in Lower Plans, Confusing Pricing Structure

Do You Use CallHippo?

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Review Summary

Overall, CallHippo garners positive feedback for its user-friendly interface, robust feature set, and reliable call quality. Customers appreciate the ease of setup and management, as well as the range of features such as call recording, analytics, and integrations with popular CRM and helpdesk systems. The customer support team is also praised for their responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in customization options.

Pros

  • Easy to use interface for call management and analytics.
  • Integrates with popular CRM and helpdesk systems.
  • HDquality voice calls with advanced call quality features.
  • Affordable pricing plans for small to mediumsized businesses.

Cons

  • Limited customer support options, especially for free and basic plan users.
  • Occasional issues with call quality, particularly during peak hours.
  • Lacks some advanced features found in more expensive call center solutions.

CallHippo Reviews

AI-Generated from the text of User Reviews

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CallHippo FAQs

What is CallHippo used for?

CallHippo is Call Center Software. CallHippo offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about CallHippo features.

Does CallHippo provide API?

Yes, CallHippo provides API.

CallHippo Contact

Vendor Details

Newark, Delaware Founded : 2016

Contact Details

Not available

https://callhippo.com/

Social Media Handles

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Customers

Hubilo
Concetto Labs
Appknox
SocialPilot

CallHippo Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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