CallHippo

About CallHippo

CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues.

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Pricing

Free Trial Not Available
Starts at $16.0. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

88%
Momentum

69%
Popularity

89%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

CallHippo Awards

# 4 Fastest Growing Call Center Software
Q1 2020

# 4 Most Popular Call Center Software
Q1 2020

# 2 Most Searched Call Center Software
Q1 2020

CallHippo Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

CallHippo Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Basic (Office Phone System) Free

Features

Unlimited Users (Pay only for numbers)
Click To Dial
AI Global Connect
Teams
Voicemail
SMS (Text messages) & MMS

Starter (Office Phone System) $18.00 $25.00 per user / month

Features

Includes Features of Basic Plan, Plus
Unlimited Minutes (Includes Both Landline & Mobile Calling)
100 SMS (Text Messages)
1 Free Phone Number
Basic Report Analytics

Professional (Office Phone System) $30.00 $40.00 per user / month

Features

Includes Features of Starter Plan, Plus
Unlimited Minutes (Includes Both Landline & Mobile Calling)
500 SMS (Text Messages)
Call Recordings
AI Intelligent Reports / Analytics
After Call Work

Ultimate (Office Phone System) $42.00 $55.00 per user / month

Features

Includes Features of Professional Plan, Plus
Unlimited Minutes (Includes Both Landline & Mobile Calling)
1000 SMS (Text Messages)
Unlimited QA Users
Dedicated Account Manager
Custom Integrations
Single Sign On (SSO)

Basic (Call Center Solution) Free

Features

Unlimited Users (Pay only for numbers)
Click To Dial
AI Global Connect
Teams
Voicemail
SMS (Text messages) & MMS

Bronze (Call Center Solution) $16.00 $20.00 per user / month

Features

Includes Features of Basic Plan, Plus
1 Free Phone Number
Smart Dashboard
Paid Call Recording
Multiple Integrations
User Rights
Chat Support

Silver (Call Center Solution) $24.00 $30.00 per user / month

Features

Includes Features of Bronze plan, plus
Live Call
Role-based Access Control
Free Call Recordings
Pause-Resume Recording
After Call Work
Call Dispositions

Platinum (Call Center Solution) $40.00 $50.00 per user / month

Features

Includes Features of Silver plan, plus
Auto Dialer (Power, Predictive & Speed to Dial)
Unlimited QA Users
Voice Broadcasting
AI Intelligent Reports / Analytics
Single Sign On (SSO)
AI Smart DID Routing
Hide Number From Agent

Predictive Dialer Basic $25.00 $25.00 per user / month

Features

AI Smart DID Routing
Queue Calls
Auto Pacing Dial Ratio
Controlled Multiple Call Attempts
Time Zone Dialing

Predictive Dialer Pro $200.00 $200.00 per user / month

Features

Unlimited Calling within US/CAD
Best in Industry Automatic Machine Detection Accuracy
AI Smart DID Routing
Queue Calls
Auto Pacing Dial Ratio
Controlled Multiple Call Attempts
Time Zone Dialing

Bronze (Omnichannel Platform) $20.00 $25.00 per user / month

Features

Multi-number Shared Inbox
WhatsApp QR Scan
Unlimited Contact Sync
Attach & Share Multiple Files
One-click WhatsApp CRM Integrations
24*7 Support
Chrome Extension
Canned Message (Templates)

Silver (Omnichannel Platform) $28.00 $35.00 per user / month

Features

Includes Features of Bronze Plan, Plus
Additional Privacy
Do Not Disturb
Verified Green Tick Number
WhatsApp Business API
Advanced CRM Integration
Automatic Lead Creation in CRM
Quick Replies
Assign Chat
Create Label
Analytics Report

Gold (Omnichannel Platform) Custom

Features

Includes Features of Silver Plan, Plus
Complimentary Price Adjustment
Broadcast Messages
Auto Reply
Chat Support
Drip Campaign
ChatGPT Integration
On-demand Features

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 18/10/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallHippo Pricing

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CallHippo Reviews

User Rating

4.3/5 (Based on 571 Ratings)

Rating Distribution

Excellent
67.4%
Very Good
18%
Average
4.4%
Poor
1.2%
Terrible
8.9%

User Sentiments

Excellent Customer Support, Ease of Use, Affordable International Calls, Call Recording Feature

Occasional Call Quality Issues, Mobile App Issues, Limited Features in Lower Plans, Confusing Pricing Structure

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Review Summary

Overall, CallHippo garners positive feedback for its user-friendly interface, robust feature set, and reliable call quality. Customers appreciate the ease of setup and management, as well as the range of features such as call recording, analytics, and integrations with popular CRM and helpdesk systems. The customer support team is also praised for their responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in customization options.