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CallHippo

Experience a virtual phone system backed by world-class support facilities

(164 Ratings) Write Review

What is CallHippo and how does it work? CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues.

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CallHippo Awards

CallHippo Features Show All Features

Call Center Features

Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
Call MonitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.
Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.

CallHippo Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Newark, Delaware
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://callhippo.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Call Center Software

CallHippo Pricing

Pricing ModelSubscription , Quotation Based

MONTHLY YEARLY

Bronze

$14 /User/Month Billed Yearly

Features

Free Number
Forward-to-device
SMS
Voicemail
Teams
Call Recording
SDAP : Patent Pending Technology

Silver

$18 /User/Month Billed Yearly

Features

Includes features of Bronze plan, plus
Unlimited Incoming Calls
IVR
Live Call
Call Queuing
User Working Hours
Call Reminder
After Call Work
Internal Team Calling
Call Cascading
Intelligent Reports/Analytics

Platinum

$30 /User/Month Billed Yearly

Features

Includes features of Silver plan, plus
Power Dialer
Call Transfer
3 Way Calling
Call Barging
IP White Listing
App Blocking
Route to External Number
Forward to Multiple Device

Enterprise

Custom

Features

Includes features of Platinum plan, plus
Personalized Onboarding
Prioritized Custom Development
Advanced Integrations
External SIP Phone
Bring Your Own Carrier (BETA)
Custom Integrations
Custom Reports
Unlimited Users / Custom Discounts
Annual Business Review
Dedicated Account Manager

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Disclaimer: The pricing details were last updated on 01/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallHippo pricing.

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CallHippo Reviews

OVERALL RATING 3.2 Based on 164 Rating(s)

Rating Distribution

Excellent 72.2 %
Very Good 14.8 %
Average 4.3 %
Poor 0 %
Terrible 8.6 %

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Videos on CallHippo

CallHippo - Virtual Phone Systems for Small Business

How to buy a virtual phone number - CallHippo

How CallHippo Pricing Works?

CallHippo Screenshots

Dynamic number insertion

CallHippo FAQs

Q. What is CallHippo used for?

CallHippo is Call Center Software. CallHippo offers the following functionalities:

Outbound Call Center
Inbound Call Center
Concurrency Support
Live Chat
Predictive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about CallHippo features.

Q. What are the top alternatives for CallHippo?

Here`s a list of the best alternatives for CallHippo:

Q. Does CallHippo provide API?

Yes, CallHippo provides API.

Articles on CallHippo

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