Home/Transactional Email Software/SendGrid
Updated on: April 6, 2020
What is SendGrid ?
SendGrid - Transactional Email Software : SaaSworthy.com
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SendGrid

Boost your email marketing game with SendGrid
(442 Ratings) Write Review

SendGrid offers tools and features to empower your email marketing campaigns. Use its simple and easy-to-use interface to create and design your emails the way you want to. You can also build responsive emails using the design editor, or choose from a number of pre-installed responsive templates. Its advanced real-time analytics tools provide you with detailed insights and reports on various key metrics. With SendGrid, keep a track of emails sent, delivery rates, spam reports, bounces, link clicks and a lot more. It simplifies the way you engage your customers and helps you in sending relevant and targeted emails.

SendGrid Features Show All Features

SendGrid Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Denver, CO
Deployment SaaS/Web/Cloud Category Transactional Email Software Email Marketing Software

SendGrid Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free (Email API)
Free

Free Forever

Features

  • 40000 Emails for your first 30 days then send 100 per Day
  • APIs, SMTP relay, and webhooks
  • API keys and permissions
  • Comprehensive client libraries
  • DKIM customization
  • Data rich email activity feed
Essentials (Email API)
$14.95 /Month

Features

  • Ideal for teams sending up to 100000 Emails per Month
  • Includes features of Free plan
Pro (Email API)
$79.95 /Month

Features

  • Ideal for businesses sending from 100000 to 1.5 Million Emails per Month
  • Includes features of Essential plan, plus
  • Dedicated IP included
  • Subuser management

Premier (Email API)
Custom

Features

  • Ideal for businesses sending 1.5 Million plus Emails per Month
  • Includes features of Pro plan, plus
  • Customer success manager
  • Prioritized support

Contact the vendor to get the latest pricing detail.

Free (Marketing Campaigns)
Free

Features

  • 40000 Emails for your first 30 days, then send 100 per day
  • Flexible template editors
  • Segmentation
  • A/B Testing
  • Real-time analytics and tracking
  • Data rich email activity feed
Essentials (Marketing Campaigns)
$14.95 /Month

Features

  • Ideal for teams sending up to 100000 Emails per Month
  • Plus $10 per Month per 10000 Contacts
  • Includes features of Free plan

Pro (Marketing Campaigns)
$79.95 /Month

Features

  • Ideal for businesses sending from 100000 to 1.5 Million Emails per Month
  • Includes features of Essentials plan, plus
  • Dedicated IP included
  • Subuser management
Premier (Marketing Campaigns)
Custom

Features

  • Ideal for businesses sending 1.5 Million plus Emails per Month
  • Includes features of Pro plan, plus
  • Customer success manager
  • Prioritized support

Contact the vendor to get the latest pricing detail.

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SendGrid Pricing
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Disclaimer: The pricing details were last updated on 29/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SendGrid FAQs

SendGrid is Transactional Email Software. SendGrid offers the following functionalities:

  • Dashboard
  • Template Management
  • A/B Testing
  • Multi-factor Authentication
  • Predesigned Email Templates
  • SMTP
  • Webhooks
  • Email Personalization
  • Automated IP Warmup
  • Email History
  • Custom Reverse DNS
  • Email Tag
  • Email Suppression

Learn more about SendGrid features.

The pricing for SendGrid starts at $14.95 per month. SendGrid has 4 different plans:

  • Essentials (Email API) at $14.95 per month.
  • Essentials (Marketing Campaigns) at $14.95 per month.
  • Pro (Email API) at $79.95 per month.
  • Pro (Marketing Campaigns) at $79.95 per month.
    • SendGrid offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about SendGrid pricing.

Yes, SendGrid offers a free plan.

Learn more about SendGrid pricing.

Yes, SendGrid provides API.

Ask the Community View Community

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SendGrid Reviews

OVERALL RATING
3.7
Based on 442 Rating(s)
Rating Distribution
  • 306
  • 39
  • 16
  • 63
  • 18
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Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 10 January 2020)
"Pathetic Customer Service and Excessive Pricing"

What do you like best?

Only reason we are using is that it allow us to send email without verifying individual domains

What do you dislike?

Everything. Pathetic Service. You can not expect a fast response even for blocker issues. They increase the pricing without

What problems are you solving with the product? What benefits have you realized?

Just using it for sending emails.

...more
Ammar Al DewaniSource : trustpilot.com
(Reviewed on 29 November 2019)
They don't really offer free trial of…

They don't really offer free trial of their services , their only concern is money money money , how can I buy your service if you suspend my account from your free trial !!!BEWARE looks like their own concern is your pockets not real email delivery !

...more
Administrator in InternetSource : g2crowd.com
(Reviewed on 22 November 2019)
"Good monitoring but expensive and no IP reputation protection."

What do you like best?

Good reporting export and activity data.

What do you dislike?

Reputation protection is non existent .

Recommendations to others considering the product:

The API is easy to implement and the data export and reporting are clear and useful. The help documentation is weak. The monitoring to protect your IP and Domain Reputation is non-existent so you better make sure you eliminate any exploits possible to your endpoints that access your sendgrid account. Sendgrid does not have the self service monitoring tools to effectively identify and/or stop an attack before the damage to your reputation has been done.

What problems are you solving with the product? What benefits have you realized?

Wanted reliable transactional emails to reach our customers inboxes while making sure our email sending was monitored effectively to protect our IP and Domain reputation.

Sendgrid is providing a similar set of features from other transactional email providers at a premium cost compared to other providers. We get good access to download historical data to use in our own app, and they have a clean, limited functional dashboard.

Where they failed is when we did get exploited when someone hijacked our email script. The exploiter was able to send off more than 400K in emails through our mailscript before any protections kicked in by Sendmail. Our account typically delivers 1000 transactional emails a day, so for any type of reputation protection kick in until 4000 X our daily average went out within 3 hours means they really don't provide any reputation protection. Once they did finally stop queuing the emails, they were unable to remove the emails that had made it through (but not sent yet) to their deferral queue. So we were stuck for the next 72 hours while their servers tried to send spam emails under our account (350k of them) domain. Even though we knew they were bad emails and were already identified. So our IP reputation went from a perfect 100% to 20% over 4 days. Now most of our emails go to junk and we have to start with a brand new IP and rebuild our reputation over the next 6 months.

Sendgrid told us it was our responsibility to monitor traffic and that they had notification tools (which we had implemented but didn't notify us of the unusual traffic until it was too late - very limited notification like "you've reached 50% of your monthly quota". Pretty useless when this notification gets sent at 2am on a Sunday).

In short, they do not have the capabilities nor consider it their responsibility to protect your IP or Domain reputation.

1. They do not stop a send attack until your reputation has been damaged beyond rehabilitation (pausing sending emails at 10X our daily average to wait for our approval would have stopped this issue immediately).

2. They have no way to stop emails in their deferral queue even though they have been identified as fraudulent (we watched at these known emails took our rep down from 55% to 20% even though we knew they needed to be deleted).

3. They do not see this as their responsibility.

Almost all other transactional mail service providers have the ability to add in hard caps to daily email limits and much quicker technical triggers to catch unusual sending activity (most would have caught it before 10000 emails were sent from our IP, instead of waiting until 400000 were queued and sent).

...more
Alan JenkinsonSource : trustpilot.com
(Reviewed on 19 November 2019)
RELENTLESS SPAM PLATFORM - AVOID AVOID AVOID

I'm continually getting spam trash from these morons. I'm continually complaining and all they're doing is protecting their spammy customers. I would suggest that any legitimate company that cares about their reputation doesn't consider such an unscrupulous company like this lot. AVOID AVOID AVOID

...more
nobody importantSource : trustpilot.com
(Reviewed on 15 November 2019)
Sendgrind sends no more for me.

well.... I use it to send customer emails via woo-commerce. Someone somehow hacked my API key even though I only use gmail to send emails, the rest is automated through woo-commerce. Big Firewalls in place on server that have a zero tolerance for any kind of hacking.... 40K emails sent in 1 day, busted my account limits. Notified support via chat. They in turn placed a hold on my account. 5 days later... 5 submitted requests for a response.... NO response to trouble ticket, I contact some poor chat support fellow. Says hands tied because it has been turned over to compliance A division that will not respond to any ticket messages they force you to use. I log into trustpilot.... LOL.... Looks like I'm not alone!Try something else. if you run into problems. they are not looking out for you.

...more
AndreiSource : trustpilot.com
(Reviewed on 09 November 2019)
Worst product ever

They lie to you in the sales pitch and overcharge you. Customer Service is non existent. When they do reply and just don't care. Worst product that I have ever used.

...more
AndreiSource : trustpilot.com
(Reviewed on 08 November 2019)
Worst product ever

They lie to you in the sales pitch and overcharge you. Customer Service is non existent. When they do reply and just don't care. Worst product that I have ever used.

...more
MitoSource : trustpilot.com
(Reviewed on 06 November 2019)
be careful of using this sendgrid

be careful of using this sendgrid. they save your credit card details and will charge you even after you unsubscribe and remove your payment method.

...more
Administrator in Computer SoftwareSource : g2crowd.com
(Reviewed on 04 November 2019)
"Great tool for sending out emails and integrating with your own website"

What do you like best?

I used SendGrid to send out emails and register users on my personal website. It's great for notifying your customers.

What do you dislike?

The setup and configuration took me some time as I had to install the API library that SendGrid provided for my web application.

What problems are you solving with the product? What benefits have you realized?

Registering new users to my website, sending out notifications to engage users and send them back to my website

...more
Antone ASource : g2crowd.com
(Reviewed on 22 October 2019)
"Not a good experience"

What do you like best?

Their stats page. It was very informative and gave various insights. Their support was very responsive and they actually accept that the fault is from their side and compensate it even from their end. The panel is easy to set up and they guide you with everything if you're new to email marketing.

What do you dislike?

Their IP pool, really annoying to deal with it and they push you to buy their dedicated IP which costs way more because it is included in a plan. For a price tag, they actually throw on you this is unacceptable. When requested to change your IP for better deliverablty they refused it saying it is automated. I've proved their IP is blacklisted and yet they refuse to change their IP and try to push a product when the solution should've been given automatically considering you're paying 100$+ a month.

Recommendations to others considering the product:

It has a huge price tag. If you're a small business and totally dependent on email marketing go for it. But you will have to work hard to keep the reputation up since you will have to work on your dedicated IP address. You're basically paying huge bucks for them while they do nothing since you're going to build IP reputation along with a domain reputation (If it's a fresh domain). Rethink twice if you're sure you want to take this approach

What problems are you solving with the product? What benefits have you realized?

Not really solved anything. Trying to move away from it now.

...more
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by Sendgrid
2017 Global Email Benchmark Report
The 2017 Global Email Benchmark Report focuses on the changes that we’ve seen in 6 different email metrics...
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