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Updated on: August 11, 2022
ProProfs Help Desk - Help Desk Software
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ProProfs Help Desk

Official Website Providing adequate support to individual clients just got easier
(30 Ratings) Write Review

What is ProProfs Help Desk and how does it work?

ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.

ProProfs Help Desk Awards

Fastest Growing

ProProfs Help Desk Features Show All Features

ProProfs Help Desk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Santa Monica, California / +1 855-776-7763
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

ProProfs Help Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • Users: 1
  • Inboxes: 1
  • Unlimited Tickets: 100 Tickets/Month
  • Departments and Teams: 1
  • Ticket History: 1 Month
  • File Attachments: 2 MB
  • ProProfs Knowledge Base: 20 Pages (Free Edition)
  • ProProfs Live Chat: 1 Operator (Free Edition)
  • ProProfs Quiz Maker: Free Edition
  • ProProfs Survey Maker: Free Edition
  • Spam
  • Bookmark
  • Overdue Time
  • Internal Notes in Ticket
  • Social Media Channels
  • Mobile App

All Plans Includes these features

  • Image Attachments
  • Filtered Search
  • Email Notifications
  • Due Date
  • Labeling Tickets
  • Private Notes in Tickets
  • IP whitelisting
  • Multiple Time Zones
  • Ticket History
Essentials
$8.50 /User/Month
Billed Yearly

For 1 User

$102 per Year

Offer delightful support with shared inboxes and basic help desk features.

Features

  • Includes features of Free plan, plus
  • Unlimited Tickets: Unlimited
  • Inboxes: 3
  • Departments & Teams: 3
  • Ticket History: 1 Year
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Reports: Basic
  • Roles & Permissions
  • File Attachments: 10 MB
  • Labels
  • Dynamic Placeholders
  • Integrations: Basic
  • Customer Support: Premium Support

Based upon the Number of Users, the pricing plan varies.

Premium
$12.75 /User/Month
Billed Yearly

For 1 User

$153 per Year

A complete help desk solution with unlimited inboxes and advanced features like ticket routing, child tickets, API, white label & more.

Features

  • Unlimited Tickets: Unlimited
  • Inboxes: Unlimited
  • Departments & Teams: Unlimited
  • Ticket History: Unlimited
  • Includes features of Essentials plan, plus
  • Reports: Advanced
  • Ticket Routing
  • Child Tickets
  • Audit & Admin Controls
  • File Attachments: 20 MB
  • Business Hours
  • ProProfs Survey Maker: Survey Maker Premium ($120 per Year and $20 per Month)
  • Custom Fields & Filters
  • API & Single Sign-On
  • White Label
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Integrations: Advanced
  • Customer Support: Onboarding & Success Manager

Based upon the Number of Users, the pricing plan varies.

Screenshot of the Vendor Pricing Page
ProProfs Help Desk Pricing
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Disclaimer: The pricing details were last updated on 13/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ProProfs Help Desk pricing.

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ProProfs Help Desk Reviews

OVERALL RATING
4.6
Based on 30 Rating(s)
Rating Distribution
  • 93.8 %
  • 6.3 %
  • 0 %
  • 0 %
  • 0 %
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Videos on ProProfs Help Desk

Help Desk Ticketing Software - By ProProfs
Help Desk Ticketing Software - By ProProfs

ProProfs Help Desk FAQs

ProProfs Help Desk is Help Desk Software. ProProfs Help Desk offers the following functionalities:

  • Incident Management
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about ProProfs Help Desk features.

Here`s a list of the best alternatives for ProProfs Help Desk:

  1. Salesforce
  2. Zendesk Support
  3. Freshservice
  4. monday.com
  5. Zoho Desk

Yes, ProProfs Help Desk provides API.


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