Home/Help Desk Software/ProProfs Help Desk
Updated on: November 13, 2018
ProProfs Help Desk Overview
I Use this
ProProfs Help Desk
View Gallery
58%

ProProfs Help Desk

Enhance your customer service with ProProfs
Write Review

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

ProProfs Help Desk Features

ProProfs Help Desk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact Santa Monica, California - 90401 / (855) 776-7763
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

ProProfs Help Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free
Free

Forever Free

Best for startups looking to get started with online help desk.

Features

  • Users : 1
  • Inboxes : 1
  • Unlimited Tickets : 100 Tickets/Month
  • Departments and Teams : 1
  • Ticket History : 1 Month

All Plans Includes these features

  • Image Attachments
  • Filtered Search
  • Email Notifications
  • Due Date
  • Labeling Tickets
  • Private Notes in Tickets
  • IP whitelisting
  • Multiple Time Zones
  • Ticket History
Team
$39 /Month

$39 /month billed Annually or $49 /month billed Monthly

Best for small to medium sized companies that need an agile and powerful help desk.

Features

  • Users : 3
  • Includes features of Free plan, plus
  • Unlimited Tickets
  • Ticket History : 6 Months
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Customer Support : Phone Support
  • Knowledge Base & FAQs : Professional Plan - $39 /month value (100 Pages, 1 Author, Private Site, and More)
  • Live Chat : Bronze Plan - $9 /month value (1 Chat Operator, 6 Month Chat History)
  • Includes features of All plan
Business
$79 /Month

$79 /month billed Annually or $89 /month billed Monthly

Best for businesses that have dedicated support teams and need a complete solution.

Features

  • Users : 5
  • Inboxes : 3
  • Includes features of Team plan, plus
  • Departments and Teams : 3
  • Ticket History : 1 Year
  • Reports : Basic
  • Routing
  • Child Tickets
  • Roles and Permissions
  • Customer Support : Premium Support
  • Live Chat : Silver Plan - $19 /month value (2 Chat Operators, 1 Year Chat History, and More)
  • Includes features of All plan
Enterprise
$399 /Month

$399 /month billed Annually or $499 /month billed Monthly

Best for large businesses that need multi-agent functionality and enterprise-level reporting.

Features

  • Unlimited Users
  • Unlimited Inboxes
  • Includes features of Business plan, plus
  • Unlimited Departments and Teams
  • Ticket History : Unlimited
  • Reports : Enterprise
  • Audit and Admin Controls
  • SLA and Custom License
  • Customer Support : Onboarding and Success Manager
  • Knowledge Base and FAQs : Team Plan - $349 /month value (200 Pages, 1 Authors, Internal Knowledge Base, and More)
  • Live Chat : Gold Plan - $32 /year value (3 Chat Operators, Unlimited Chat History, and More)
  • Quizzes and Assessments : Team Plan - $79 /month value (100 Quiz Takers, Online Classroom and Learner Dashboard, 2 Groups and More)
  • Feedback and Surveys : Business Plan - $139 /month value (Unlimited Surveys, Web Forms, NPS and More)
  • Online Training : Team Plan - $79 /month value (100 Learners, 1 Instructor and More)
  • Includes features of All plan
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 24/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ProProfs Help Desk Alternatives View All Alternatives

56%
★★★★★
★★★★★
(48 RATINGS)
ClickDesk
ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It...
Visit Website
74%
★★★★★
★★★★★
(155 RATINGS)
Front
Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms...
Visit Website
57%
★★★★★
★★★★★
(2 RATINGS)
Rocketbots
Rocketbots allows you to communicate with customers in their channel of choice from one centralized platform using either your customer service agents or the...
Visit Website
49%
★★★★★
★★★★★
(7 RATINGS)
SupportBee
SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets...
Visit Website
79%
★★★★★
★★★★★
(618 RATINGS)
LiveAgent
A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in...
Visit Website
66%
★★★★★
★★★★★
(31 RATINGS)
Deskero
Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective...
Visit Website
71%
★★★★★
★★★★★
(115 RATINGS)
Teamwork Desk
Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures...
Visit Website
91%
★★★★★
★★★★★
(701 RATINGS)
Freshdesk
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service...
Visit Website
92%
★★★★★
★★★★★
(931 RATINGS)
Zendesk Support
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all...
Visit Website
70%
★★★★★
★★★★★
(160 RATINGS)
HappyFox
HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes...
Visit Website

Videos on ProProfs Help Desk Youtube Official Channel

Help Desk Ticketing Software - By ProProfs
Help Desk Ticketing Software - By ProProfs

ProProfs Help Desk Screenshots

ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com