ProProfs Help Desk

Managers and system administrators can easily track the status of a ticket within the organization. You can create child tickets to track internal subtasks. Collaborate to trigger the ticket resolution process.

I dislike that there is no mobile app of proprofs help desk.

One of the biggest customer support problems that my team was facing is the long pile of unresolved trouble tickets. ProProfs help desk has enabled my agents to take a quick call on the pending issues and requests. Other problems that this help desk ticketing system has solved for me include missed or lost tickets, low-performing agents, and non-collaborative teams.

I like the idea that I now can have not only an internal ticket system for employees but also an organized customer ticket system. This system allows tickets to be relieved, reviewed and resolved within an acceptable time frame all while hello collaborative team building.

The only thing I have learned that I dislike is proving structure. It has a separate pricing from the rest of the ProProfs products which although amazing caused it to be a not expensive as there had been no package proving provided to me.

Allowing support tickets to quickly be resolved creating trust from customers and employees. Helping with agent performance with easy to use and understand platform helping them to do their job easier and faster.

I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by anyone making things more teamwork oriented and collaborative. I also like the issue tracker so that at any time I can view and report on how long on average an issue would take o resolve. It also has a mobile option, issue prioritizing and already ready training modules for higher user adoption/.

I think the only thing thus far I am not liking is the pricing structure as I feel that the free version offers the same level of access as the paid version of the team access only difference is 2 additional users are given access. My only other area of dislike with the product is the cloud only deployment.

If there is any area of struggle with customer support I urge you to give Proprofs Help Desk a try as it truly simplifys management of all customer related focus. You can trust that any user will have the support as well as training from day 1 of using the platform with built in training increasing user adoption. In addition, team building will come naturally after beginning use of the product with shared inboxed and ongoing customizable surveys. It will definately be the most trusted within the company.

Many areas of business are solved with the product including customer support, money is saved with the reduction of time it now takes to resolve any issue or tend to a customer needs with the prioritization and faster ticket resolution. Also, it allows better moral as it assists with team building making it a much happier and encouraging work space.