ProProfs Help Desk

Forever Free

Best for startups looking to get started with online help desk.

Features

• Users : 1
• Inboxes : 1
• Unlimited Tickets : 100 Tickets/Month
• Departments and Teams : 1
• Ticket History : 1 Month

All Plans Includes these features

• Image Attachments
• Filtered Search
• Email Notifications
• Due Date
• Labeling Tickets
• Private Notes in Tickets
• IP whitelisting
• Multiple Time Zones
• Ticket History

$39 /month billed Annually or $49 /month billed Monthly

Best for small to medium sized companies that need an agile and powerful help desk.

Features

• Users : 3
• Includes features of Free plan, plus
• Unlimited Tickets
• Ticket History : 6 Months
• Auto-Response
• Canned Responses
• Ticket Ratings
• Customer Support : Phone Support
• Knowledge Base & FAQs : Professional Plan - $39 /month value (100 Pages, 1 Author, Private Site, and More)
• Live Chat : Bronze Plan - $9 /month value (1 Chat Operator, 6 Month Chat History)
• Includes features of All plan

$79 /month billed Annually or $89 /month billed Monthly

Best for businesses that have dedicated support teams and need a complete solution.

Features

• Users : 5
• Inboxes : 3
• Includes features of Team plan, plus
• Departments and Teams : 3
• Ticket History : 1 Year
• Reports : Basic
• Routing
• Child Tickets
• Roles and Permissions
• Customer Support : Premium Support
• Live Chat : Silver Plan - $19 /month value (2 Chat Operators, 1 Year Chat History, and More)
• Includes features of All plan

$399 /month billed Annually or $499 /month billed Monthly

Best for large businesses that need multi-agent functionality and enterprise-level reporting.

Features

• Unlimited Users
• Unlimited Inboxes
• Includes features of Business plan, plus
• Unlimited Departments and Teams
• Ticket History : Unlimited
• Reports : Enterprise
• Audit and Admin Controls
• SLA and Custom License
• Customer Support : Onboarding and Success Manager
• Knowledge Base and FAQs : Team Plan - $349 /month value (200 Pages, 1 Authors, Internal Knowledge Base, and More)
• Live Chat : Gold Plan - $32 /year value (3 Chat Operators, Unlimited Chat History, and More)
• Quizzes and Assessments : Team Plan - $79 /month value (100 Quiz Takers, Online Classroom and Learner Dashboard, 2 Groups and More)
• Feedback and Surveys : Business Plan - $139 /month value (Unlimited Surveys, Web Forms, NPS and More)
• Online Training : Team Plan - $79 /month value (100 Learners, 1 Instructor and More)
• Includes features of All plan