ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.
Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersStandard Features
Free Trial
Available
Pricing Options
Premium Plans ( Subscription / Quotation Based )
Pricing Plans
Essentials $10.00 $15.00 per user / month
Offer delightful support with shared inboxes and basic help desk features.
Features
Based upon the Number of Users, the pricing plan varies.
Premium $15.00 $20.00 per user / month
A complete help desk solution with unlimited inboxes and advanced features like ticket routing, child tickets, API, white label & more.
Features
Based upon the Number of Users, the pricing plan varies.
Enterprise Custom
For advanced support teams needing multiple users, enterprise security, custom integrations & automations, SSO
Features
Screenshots of Vendor Pricing Page
Learn more about ProProfs Help Desk Pricing.
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Help Desk Ticketi...
What is ProProfs Help Desk used for?
ProProfs Help Desk is Help Desk Software. ProProfs Help Desk offers the following functionalities:
Learn more about ProProfs Help Desk features.
What are the top alternatives for ProProfs Help Desk?
Does ProProfs Help Desk provide API?
Yes, ProProfs Help Desk provides API.
Vendor Details
Santa Monica, CaliforniaContact Details
+1 855-776-7763
https://www.proprofs.com/helpdesk/
Social Media Handles
Not available
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