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About ProProfs Help Desk

ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    99%
  • Reviews
    75%
  • Momentum
    60%
  • Popularity
    63%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

ProProfs Help Desk Awards

ProProfs Help Desk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    99%

Unique Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

ProProfs Help Desk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 15/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ProProfs Help Desk Pricing.

ProProfs Help Desk Alternatives

View All ProProfs Help Desk Alternatives

ProProfs Help Desk Reviews

User Rating

4.4/5 (Based on 30 Ratings)

Ratings Distribution

  • Excellent

    80%
  • Very Good

    20%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use ProProfs Help Desk?

Write a Review

Review Summary

ProProfs Help Desk garners mixed reviews from users. While some laud its ease of use, comprehensive features, and intuitive interface, others criticize its occasional glitches, limited customization options, and lack of advanced reporting capabilities. Reviewers agree that it's a suitable tool for small businesses and startups seeking a user-friendly and affordable help desk solution, but larger organizations may find it lacking in terms of scalability and advanced functionalities.

Pros

  • Userfriendly interface and easy to set up.
  • Offers a wide range of features for customer support, including ticketing, live chat, and knowledge base.
  • Mobile app allows for onthego customer support.
  • Affordable pricing plans.

Cons

  • Some users have reported occasional glitches and bugs.
  • Customer support is not available 24/7.
  • Reporting and analytics features could be more robust.

ProProfs Help Desk User Reviews

AI-Generated from the text of User Reviews

Videos on ProProfs Help Desk

ProProfs Help Desk FAQs

What is ProProfs Help Desk used for?

ProProfs Help Desk is Help Desk Software. ProProfs Help Desk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about ProProfs Help Desk features.

What are the top alternatives for ProProfs Help Desk?

Does ProProfs Help Desk provide API?

Yes, ProProfs Help Desk provides API.

ProProfs Help Desk Contact

Vendor Details

Santa Monica, California

Contact Details

+1 855-776-7763

https://www.proprofs.com/helpdesk/

Social Media Handles

Not available

Grid Report for ProProfs Help Desk

Customers

opencart
Acer
Lazy Cloud Lodge
Military Cruise Deals
Horse Saddle Shop
Adobe

ProProfs Help Desk Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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