ProProfs Help Desk Features, Reviews, Pricing and Alternatives (January 2019)

Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Surveys & Feedback
Ticket Management
Community Forums
Social Media Integration
Incident Management

Pricing ModelFree Trial , Freemium , Subscription

How much does ProProfs Help Desk cost ?
The pricing for ProProfs Help Desk starts at $39.0 per month. ProProfs Help Desk has 3 different plans such as - Team at $39.0 per month, Business at $79.0 per month and Enterprise at $399.0 per month. ProProfs Help Desk also offers a Free Plan with limited features.

Free

Forever Free

Best for startups looking to get started with online help desk.

Features

Users : 1
Inboxes : 1
Unlimited Tickets : 100 Tickets/Month
Departments and Teams : 1
Ticket History : 1 Month

All Plans Includes these features

Image Attachments
Filtered Search
Email Notifications
Due Date
Labeling Tickets
Private Notes in Tickets
IP whitelisting
Multiple Time Zones
Ticket History

Team

$39 /Month

$39 /month billed Annually or $49 /month billed Monthly

Best for small to medium sized companies that need an agile and powerful help desk.

Features

Users : 3
Includes features of Free plan, plus
Unlimited Tickets
Ticket History : 6 Months
Auto-Response
Canned Responses
Ticket Ratings
Customer Support : Phone Support
Knowledge Base & FAQs : Professional Plan - $39 /month value (100 Pages, 1 Author, Private Site, and More)
Live Chat : Bronze Plan - $9 /month value (1 Chat Operator, 6 Month Chat History)
Includes features of All plan

Business

$79 /Month

$79 /month billed Annually or $89 /month billed Monthly

Best for businesses that have dedicated support teams and need a complete solution.

Features

Users : 5
Inboxes : 3
Includes features of Team plan, plus
Departments and Teams : 3
Ticket History : 1 Year
Reports : Basic
Routing
Child Tickets
Roles and Permissions
Customer Support : Premium Support
Live Chat : Silver Plan - $19 /month value (2 Chat Operators, 1 Year Chat History, and More)
Includes features of All plan

Enterprise

$399 /Month

$399 /month billed Annually or $499 /month billed Monthly

Best for large businesses that need multi-agent functionality and enterprise-level reporting.

Features

Unlimited Users
Unlimited Inboxes
Includes features of Business plan, plus
Unlimited Departments and Teams
Ticket History : Unlimited
Reports : Enterprise
Audit and Admin Controls
SLA and Custom License
Customer Support : Onboarding and Success Manager
Knowledge Base and FAQs : Team Plan - $349 /month value (200 Pages, 1 Authors, Internal Knowledge Base, and More)
Live Chat : Gold Plan - $32 /year value (3 Chat Operators, Unlimited Chat History, and More)
Quizzes and Assessments : Team Plan - $79 /month value (100 Quiz Takers, Online Classroom and Learner Dashboard, 2 Groups and More)
Feedback and Surveys : Business Plan - $139 /month value (Unlimited Surveys, Web Forms, NPS and More)
Online Training : Team Plan - $79 /month value (100 Learners, 1 Instructor and More)
Includes features of All plan

Screenshot of the Vendor Pricing Page

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46%

★★★★★

(51 RATINGS)

ClickDesk

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It...

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41%

★★★★★

(10 RATINGS)

SupportBee

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets...

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60%

★★★★★

(124 RATINGS)

Teamwork Desk

Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures...

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24%

HelpSpace

HelpSpace is a Help Desk Software to enhance your Customer support. The software manages all your emails and messages from Social Channel into your inbox....

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48%

★★★★★

(13 RATINGS)

NetHelpDesk

NetHelpDesk is a versatile, ITIL (Information Technology Infrastructure Library) aligned helpdesk software, consisting of everything from ticket tracking and...

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27%

★★★★★

(2 RATINGS)

Wisdom

Wisdom is a product engagement CRM which enables teams to watch customers live without downloads in order to provide amazing support and collaboratively...

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36%

SympoQ

Built for customer support teams, as well as the customers, SympoQ is an intuitive and flexible help desk system built to manage and automate customer service...

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40%

★★★★★

(1 RATINGS)

Jatana.ai

Jatana helps companies to provide exceptional customer support at a fraction of time and cost. The AI learns from your historical data to help you close...

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76%

★★★★★

(1208 RATINGS)

Zendesk Support

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all...

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66%

★★★★★

(920 RATINGS)

LiveAgent

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in...

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com

Support	24/7 (Live rep) Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API	NA	Contact	Santa Monica, California - 90401 / (855) 776-7763
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Help Desk Software

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