ProProfs Help Desk Pricing, Reviews and Features (December 2023)

About ProProfs Help Desk

ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.

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Pricing

Free Trial Available
Starts at $10.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features

99%
Reviews

75%
Momentum

60%
Popularity

63%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

ProProfs Help Desk Awards

# 16 Fastest Growing Help Desk Software
Q1 2021

ProProfs Help Desk Features

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Help Desk Features

Features:

99%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

ProProfs Help Desk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Essentials $10.00 $15.00 per user / month

Offer delightful support with shared inboxes and basic help desk features.

Features

Unlimited Tickets: Unlimited
Inboxes: 3
Departments & Teams: 3
Ticket History: 1 Year
Auto-Response
Canned Responses
Ticket Ratings
Reports: Basic
Roles & Permissions
File Attachments: 10 MB
Labels
Spam
Bookmark
Overdue Time
Internal Notes in Ticket
Dynamic Placeholders
Social Media Channels
Mobile App
Branding
Integrations: Basic
Customer Support: Premium Support

Based upon the Number of Users, the pricing plan varies.

Premium $15.00 $20.00 per user / month

A complete help desk solution with unlimited inboxes and advanced features like ticket routing, child tickets, API, white label & more.

Features

Unlimited Tickets: Unlimited
Inboxes: 5
Departments & Teams: 5
Ticket History: Unlimited
Includes features of Essentials plan, plus
Reports: Advanced
Ticket Routing
Child Tickets
Audit & Admin Controls
File Attachments: 20 MB
Business Hours
ProProfs Survey Maker: Survey Maker Premium ($120 per Year and $20 per Month)
Custom Fields & Filters
API & Single Sign-On
White Label
Custom License, Enterprise Security & Ownership
Vault
Integrations: Advanced

Based upon the Number of Users, the pricing plan varies.

Enterprise Custom

For advanced support teams needing multiple users, enterprise security, custom integrations & automations, SSO

Features

Includes features of Premium plan, plus
Inboxes: Unlimited
Departments & Teams: Unlimited
Customer Support: Onboarding & Success Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ProProfs Help Desk Pricing.