Home/Help Desk Software/ProProfs Help Desk
Updated on: November 13, 2018
ProProfs Help Desk Overview
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ProProfs Help Desk

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ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

ProProfs Help Desk Features

ProProfs Help Desk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact Santa Monica, California - 90401 / (855) 776-7763
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

ProProfs Help Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription

Forever Free

Best for startups looking to get started with online help desk.


  • Users : 1
  • Inboxes : 1
  • Unlimited Tickets : 100 Tickets/Month
  • Departments and Teams : 1
  • Ticket History : 1 Month

All Plans Includes these features

  • Image Attachments
  • Filtered Search
  • Email Notifications
  • Due Date
  • Labeling Tickets
  • Private Notes in Tickets
  • IP whitelisting
  • Multiple Time Zones
  • Ticket History
$39 /Month

$39 /month billed Annually or $49 /month billed Monthly

Best for small to medium sized companies that need an agile and powerful help desk.


  • Users : 3
  • Includes features of Free plan, plus
  • Unlimited Tickets
  • Ticket History : 6 Months
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Customer Support : Phone Support
  • Knowledge Base & FAQs : Professional Plan - $39 /month value (100 Pages, 1 Author, Private Site, and More)
  • Live Chat : Bronze Plan - $9 /month value (1 Chat Operator, 6 Month Chat History)
  • Includes features of All plan
$79 /Month

$79 /month billed Annually or $89 /month billed Monthly

Best for businesses that have dedicated support teams and need a complete solution.


  • Users : 5
  • Inboxes : 3
  • Includes features of Team plan, plus
  • Departments and Teams : 3
  • Ticket History : 1 Year
  • Reports : Basic
  • Routing
  • Child Tickets
  • Roles and Permissions
  • Customer Support : Premium Support
  • Live Chat : Silver Plan - $19 /month value (2 Chat Operators, 1 Year Chat History, and More)
  • Includes features of All plan
$399 /Month

$399 /month billed Annually or $499 /month billed Monthly

Best for large businesses that need multi-agent functionality and enterprise-level reporting.


  • Unlimited Users
  • Unlimited Inboxes
  • Includes features of Business plan, plus
  • Unlimited Departments and Teams
  • Ticket History : Unlimited
  • Reports : Enterprise
  • Audit and Admin Controls
  • SLA and Custom License
  • Customer Support : Onboarding and Success Manager
  • Knowledge Base and FAQs : Team Plan - $349 /month value (200 Pages, 1 Authors, Internal Knowledge Base, and More)
  • Live Chat : Gold Plan - $32 /year value (3 Chat Operators, Unlimited Chat History, and More)
  • Quizzes and Assessments : Team Plan - $79 /month value (100 Quiz Takers, Online Classroom and Learner Dashboard, 2 Groups and More)
  • Feedback and Surveys : Business Plan - $139 /month value (Unlimited Surveys, Web Forms, NPS and More)
  • Online Training : Team Plan - $79 /month value (100 Learners, 1 Instructor and More)
  • Includes features of All plan
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Disclaimer: The pricing details were last updated on 24/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Videos on ProProfs Help Desk Youtube Official Channel

Help Desk Ticketing Software - By ProProfs
Help Desk Ticketing Software - By ProProfs

ProProfs Help Desk Screenshots

ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot
ProProfs Help Desk screenshot


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