MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Best Live Chat Software At A Glance
Best for Small Businesses:
Helpshift
Best for Mid-Market:
Vicodo
Best for Enterprise:
Handlr
Best Free Software:
Subiz
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ApexChat and how does it work?
You put a lot of effort into attracting online visitors to your website. Don't let them go without identifying themselves. Customers are waiting to speak with you on your website. You can contact them via live chat. The majority of websites convert fewer than 3% to 5% of their traffic into sales. Make sure yours isn't one of them. Both the look of the chat widget for your website and the chat responses used by our chat agents are customised. Adding our live chat widget to your website takes only a few minutes. The rest will be handled by our support team. We begin speaking with visitors to your website and deliver you quality leads through email, text message, and/or live call connects in real time. Personal injury, criminal defence, bankruptcy, family law, and other legal practise areas are served via live chat. HVAC, plumbing, roofing, window, solar, general contractors, and other home or commercial service organisations can use live chat. Plastic, cosmetic, dentist, LASIK, weight reduction, assisted living, and other medical centres are served via live chat. Web design, conversion, SEO, PPC, SEM, social media, and other marketing businesses can use live chat. There are White Label Live Chat options available.
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ApexChat Pricing
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Smith.ai Virtual Receptionists and how does it work?
Smith.ai Virtual Receptionists offers live virtual receptionist services and lead intakes for growing businesses. This North-American virtual receptionist of Smith.ai can be used to capture & qualify leads, book new clients on behalf of a company and build better relationships with the existing clients in real-time. The software features 24/7 live agents, who are professional and friendly and can answer calls on behalf of an organisation in a cheerful manner, thus making the clients happy. Companies are also allowed to personalise the reply tones and information that are to be provided during live calls. Smith.ai Virtual Receptionists also have years of experience answering phones and speaking in clear American English. At Smith.ai the live receptionists can even make real-time call transfers to relevant destinations. Other services found within the software are 24/7 website chat support, appointment scheduling, Facebook messages, Lead screening & Intake.
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SW Score Breakdown
User Sentiment
Los Altos, California
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Tidio and how does it work?
Tidio is a powerful AI-driven customer service platform that seamlessly integrates live chat, chatbots, AI agents, automation workflows, and help desk tools into a single, intuitive interface. Tailored for small to medium-sized businesses, Tidio enables real-time communication across websites, email, and popular messaging apps like WhatsApp, Instagram, and Facebook Messenger. Its robust automation features include visual flow builders (Flows) and conversational AI (Lyro), streamlining customer interactions effortlessly. With multilingual support and integrations with leading CMS and e-commerce platforms, Tidio is built to help businesses connect with a global audience effectively and efficiently.
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Unsure which SaaS tool fits your needs? Let Clara guide you.
SaaSworthy’s own chatbot that helps you find, compare, and choose better in seconds.92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Helpshift and how does it work?
Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family.
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SW Score Breakdown
User Sentiment
San Francisco, California
Live Since 2011
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Vicodo and how does it work?
Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support.
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Vicodo Pricing
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Liveo.Chat and how does it work?
No one wants to chat with stupid bots. Chat with website visitors, increase conversion and give them the best support. Use widget on multiple websites and create multiple departments for each operator. Track user's current IP address with the request URL. The operator or admin can transfer the chat session to another operator.
SW Score Breakdown
Liveo.Chat Pricing
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Comm100 and how does it work?
"Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency. With configurable workflows, robust integrations, and proactive support services, Comm100 empowers its customers to build stronger relationships, optimize experiences, and drive growth.”
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User Sentiment
Vancouver, Canada
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Contact At Once and how does it work?
Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective.
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Contact At Once Pricing
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is FocalScope and how does it work?
FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.
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FocalScope Pricing
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Handlr and how does it work?
Handlr is a proactive live chat solution that reaches out to visitors to ask if they need help when they are browsing your site. Instead of waiting for your website visitors to ask you a question. Handlr appears automatically on your site to offer help or answer questions, which is customized according to your parameters. Handlr provides unlimited chats and agents, which can be used for different websites, brands, and departments. The chat boxes can be customized according to your website or brand. Handlr automatically assigns chats based on your parameters. During these chats, your customer support agents (and customers) can share files and screenshots. Due to Handlr’s secure data transfer feature, you can take credit cards and payment details during the chat. Handlr is a GDPR compliant tool, meaning you can comply with the relevant regulations regarding customer data privacy.
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Handlr Pricing
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Applozic and how does it work?
Applozic is a full-featured in-app chat platform that works with any Messaging and Web API platform. Users of the software may create, design, and access the market much more quickly, all while cultivating real relationships with customers through meaningful connections. With the in-app chat solution, developers from any sector may overcome time limitations. Users may customise and construct a completely functional chat solution for mobile and web in a short time thanks to robust developer tools, UI kit building features, and superior database and backend security. Users may even visualise their records, statistics, and security information all in one place. Users can access datasets and insights on the Central Dashboard and discuss them with their staff, as well as decrease undesirable prejudice directly through the network. Also, at every step, robust encryption protects the software against hackers, unauthorised alterations, and spies. Marketplaces, healthcare, live-streaming, education, on-demand services, social communities, and education developers can all benefit from Applozic.
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Applozic Pricing
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is REVE Chat and how does it work?
REVE Chat is a Cloud-based Live Chat Software. It is a multi-channel software that offers features like co-browsing, voice/video chat and Facebook messaging to connect with customers online across multiple channels in real time. A live chat widget is available on the website to optimize your communications with visitors. The software also connects customers through Viber, Route chat to agents, Auto Trigger, Proactive Chats, Canned responses, Queuing your customers to start a conversation are some of the essential components of the software. Multiple website integration is available. Monitor all your chats from a dashboard and block all the SPAM messages.
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REVE Chat Pricing
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is IVCbox and how does it work?
IVCbox offers products and solutions for businesses to connect with their customers, which include live chat, video call, and chatbot. To set up Live chat on their websites, users need to sign up for IVCbox and complete the registration after which they integrate the generated code into their websites. Customer conversation history is available on the cloud and can be viewed at a later date. It also allows for some customer management by letting the users maintain customer information such as names, email addresses, phone numbers, etc. Calling agents can also access and fill out the customer information. Video Chat lets users set up a video chat on their websites. The video conversations are also stored and are accessible on the cloud for reviews and analysis. Chatbot offers code-less Chatbot functionality to web pages for 24x7 support. Users can customize the products using various colors to suit the brand identity better.
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IVCbox Pricing
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TruChat and how does it work?
TruChat is a live chat software that leverages advanced technologies such as Natural Language Processing to drive engaging customer conversations. It enables users to easily build multichannel conversational marketing chatbots for any industry. All this and more makes it relevant for designers, developers, programmers, software companies, and digital agencies. Users can seamlessly control conversations across every major messaging platform, app, or website through a single and centralized dashboard. Natural language processing enables users to drive intuitive and natural conversations. Chatbots can even create automated help desk support tickets that can then be easily managed through the dashboard or mobile app. Features like full-page chats can also be used to build landing pages and let users directly increase conversions. The chats can also be intelligently transferred to live agents at relevant moments in conversations. And with advanced chatbot analytics, users can understand performance results and tweak the chatbots for further optimization.
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TruChat Pricing
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Foore and how does it work?
Foore software is a platform used to manage and automate all your conversations with your customers in one place. Engage customers with automating conversations via chatbot. Send SMS sending tool to boost your retention. The advanced backup receptionist feature used to book appointments. Collaborate and measure the performance via Dashboard. It integrates with MailChimp, Zapier, and more. Small, Medium and Large companies make use of the software.
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Foore Pricing
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is typedesk and how does it work?
typedesk software is a platform used to optimize your customer service on your platforms. Add canned responses to your ticketing system to engage your customers with messages. The software offers automatic language detection, analytics, and replace tags. Share your canned responses to your team to measure the performance. Small, Medium and Large companies make use of the software.
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typedesk Pricing
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is iFlyChat and how does it work?
iFlyChat is a product company which aims to develop products/software, helping businesses to reach potential customers and giving them Wings to Fly. These products will be aimed at increasing interactions between users of the website, thereby enhancing user experience. This interaction could occur among different users of a website or between potential customers visiting a website and the website support team.
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iFlyChat Pricing
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Arena Live Chat and how does it work?
Arena Live Chat enables users to create live group chat rooms and talk about their content. One can start this app in minutes. To begin with this, one has to create a live chat room for an event or start a permanent discussion. Next, the user needs to paste the line of code on the website, which takes not more than 45-50 seconds to start the session. With Arena Live Chat, users can chat with their audience and continue talking to them on their website itself, rather than switching to other social media platforms. This app is a powerful live group chat platform that is customizable, and users can choose where they want their chat room to be displayed. In other words, one can easily customize it with their website design without any fuss. This chat system prevents spammers and bans troublesome commenters from revisiting. The software comes with a responsive design and supports all devices. In addition to this, it comes with a well-organized dashboard where one can have complete control of their chat rooms. Moreover, this enterprise-grade platform allows users to develop and grow their customer base.
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Arena Live Chat Pricing
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Hippo and how does it work?
Hippo is an advanced conversational platform that helps businesses to chat with their customers in real-time and close more deals. The platform facilitates seamless communication between businesses and their valuable clients, enabling the former to offer the best customer support, backed by relevant information. It also helps businesses to keep the visitors engaged with live website chat by sending them the right message at the right time. With Hippo, visitors can choose their preferred language of communication and forward comprehensive messages with images and emoticons attached to them. The platform greatly reduces the workload of businesses by automating the chat assignment and re-assignment procedure besides allocating these tasks to the chat support agents in an organised manner. Hippo also helps businesses and saves their time by sending canned responses and support to individual customers. The platform comes equipped with an interactive dashboard of its own besides offering seamless integration facilities with external channels like Salesforce, Shopify, Hubspot, Zapier and more.
Read moreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is iAdvize and how does it work?
iAdvize is a Conversational platform that enables over 2000 brands in over 100 countries to add a profitable human touch to their digital experiences at scale. It enables you to keep the personal connection that connects you to your customers via the communication channel used by over 5 billion people: Messaging. Thanks in large part to technologies like ibbü, a community of on-demand professionals assisting your visitors 24/7, iAdvize is available remotely, allows rapid setup, and adapts to business needs. Its Live Shopping, as an engaging and immersive sales channel, has the potential to enrich your digital consumer trip. By developing an authentic and scalable relationship, you can expand your digital experience to maximise consumer reach and exceed their expectations. Increase your sales by using this channel that encourages impulse purchases. It allows you to have a seamless and rich discussion. You may respond to text, voice, and video messaging chats on your customers' desktops, mobile devices, and in your apps, wherever they are. In one single dialogue thread, you may get support from chatbots, your agents, and experts in real-time or offline through asynchronous messaging.
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The Average Cost of a basic Live Chat Software plan is $19 per month.
62% of Live Chat Software offer a Free Trial , while 42% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
ApexChat
|
86 | 4.6 |
Smith.ai Virtual Receptionists
|
76 | 5 |
Tidio
|
94 | 4.9 |
Helpshift
|
92 | 4.8 |
Vicodo
|
84 | 0 |
Liveo.Chat
|
84 | 0 |
Comm100
|
98 | 4.9 |
Contact At Once
|
87 | 4.9 |
FocalScope
|
90 | 5 |
Handlr
|
89 | 0 |
A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.
A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:
Typical Features
Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
Make conversations more personal with video calling between your agents and your visitors
Transfer of calls from one operator to another with just one click
Create shortcuts for the commonly used replies in order to save time
Creating a subject-based group conversation that persists over time
This feature allows your visitors to submit their questions when your agents are not available online
Lets you have an access to all your past chat history and documents
Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Allows your visitors to speak to your agents directly over the phone
Schedules availability of your agents to ensure maximum utilisation of your staff
SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]
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