Home/Live Chat Software
Updated on: January 20, 2019
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Live Chat Software

A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.

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ClickDesk - Live Chat Software : SaaSworthy.com
46%
ClickDesk Integrated live chat and help desk software solution
★★★★★
★★★★★
( 51 Ratings)

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc.... read more

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WhosOn - Live Chat Software : SaaSworthy.com
76%
WhosOn A Live Chat Software Solution
★★★★★
★★★★★
( 2 Ratings)

WhosOn is a Hosted or On-Premises Live Chat software solution to track, chat and engage with website visitors. Monitor your website visitors, send quick messages, and offer valuable service online. The software also offers features like Mood and Sentiment Analysis, Video and stacked Chat to... read more

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LiveEngage - Live Chat Software : SaaSworthy.com
89%
LiveEngage Impress your website visitors with LiveEngage
★★★★★
★★★★★
( 75 Ratings)

LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most... read more

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Handlr - Live Chat Software : SaaSworthy.com
53%
Handlr Proactively engage your customer through this live chat tool

Handlr is a proactive live chat solution that reaches out to visitors to ask if they need help when they are browsing your site. Instead of waiting for your website visitors to ask you a question. Handlr appears automatically on your site to offer help or answer questions, which is customized... read more

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Freshworks 360 - Live Chat Software : SaaSworthy.com
74%
Freshworks 360 The ultimate customer engagement suite

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing,... read more

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Syndeo.cx - Live Chat Software : SaaSworthy.com
44%
Syndeo.cx personalized customer communcations for the contact center

Syndeo’s ANY messaging app brings all customer interactions from social media networks into place so you can seamlessly have conversations with your clients from one platform no matter which channel they want to communicate on. All conversations are stored in one place so you can easily get an... read more

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NinChat - Live Chat Software : SaaSworthy.com
50%
NinChat The best chat solution for business

NinChat is a secure platform for a live chat with customer for your business. The software offers multichannel customer service to solve customer problems. Ninchat is easy to customize and localized according to your needs. You can also embed the chat into your website, mobile site, apps, and... read more

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Botzup - Live Chat Software : SaaSworthy.com
37%
Botzup Transfer business from chaos to extreme efficiency

Botzup is a simple and flexible collaborative platform for non-coder to build chatbot. They provide flexible interface, build-in features with multi-channel integrations such as Facebook Messenger, Line, In-web and In-app. It increase your connectivity with customers by integrating marketing,... read more

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BotStar - Live Chat Software : SaaSworthy.com
38%
BotStar Design & Develop Chatbots. Visually

BotStar is a platform to publish your chatbot from ready-to-use templates and start engaging customers on Messenger or Websites automatically. Drag-and-Drop Visual Editor speeds up the chatbot design and development process. This tool runs with the special features and those are Drag-and-Drop... read more

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Qonvo - Live Chat Software : SaaSworthy.com
46%
Qonvo Promote Sales with Live Chat Software

Qonvo is a Live Chat software that provides services for your team. Train your assistant to work for you 24x7 with automated replies for common questions and skills for handling appointment booking, customer feedback, lead qualification and much more. Messaging Templates is available for sending... read more

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List of Live Chat Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
46 4.1
76 4
89 3.9
53 NA
74 NA
44 NA
50 NA
37 NA
38 NA
46 NA

Buyer's Guide on Live Chat Software

A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:

Articles on Live Chat Software

Free and Open Source Softwares
A Live Chat software is used to engage your website visitors in order to increase sales and... read more

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Download white papers and ebooks on Live Chat Software View All Downloads

by Bold360
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat. Filled with practical and...
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by Livechat100
How to Hire Your Live Chat Dream Team
Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t...
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DOWNLOAD
by Livechat100
Improving Your Live Chat Productivity & Service Quality: A Supervisor's Guide
The most successful live chat teams are constantly striving towards continuous improvement. This eBook contains all of...
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by SnapEngage
How to Measurably Boost Sales with Live Chat
The key to increasing sales with live chat is engaging your website visitors with impeccable timing, targeted questions...
read more
DOWNLOAD
by WhosOn
Live Chat Cloud Security
Security is a top priority online – it is vital that customers feel their information is safe for the internet to...
read more
DOWNLOAD

Questions on Live Chat Software

ASK A QUESTION

Is there any free live chat software?

K
Answered by Kavya Rajagopal | 8 months ago

Yes, software like Tidio and Chatra offer a basic plan which is free of cost, however, with limited features. You can upgrade to its paid version if you want some additional features or stay with the forever free plan if the existing features suffice your requirements.

 

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Do these live chat software offer access to unlimited chat operators?

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Answered by Chetana Madan | 8 months ago

The free plans normally have some restrictions on the number of chat operators. The paid versions mostly offer unlimited access to the number of chat operators. But, it’s always advisable to check all the features carefully before buying any particular software.

 

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How will a live chat software help boost my sale?

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Answered by Harita Rana | 8 months ago

Whenever a visitor comes to your website, he might open it with a number of questions in his head. Your agent by starting a conversation can help answer his queries as well as convert him into a customer.

 

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What is a canned response?

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Answered by Jagesh Saxena | 8 months ago

A canned response refers to a saved response to a common question. Instead of typing the same answer again and again, an agent can just use a particular shortcut to send the canned response in no time.

 

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Is there any restrictions to the number of conversations?

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Answered by Idhika Agarwal | 8 months ago

Usually not. Almost every live chat software offers unlimited conversations. However, there might be some restrictions on the number of chat operators, especially, in the free version.

 

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Is the chat history saved for the visitor as well?

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Answered by Anushri Manju | 8 months ago

Yes, even if the user closes the browser, he can view the chat history or any unseen message whenever he comes back to your website.

 

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Which live chat software would be most suitable for an automobile business website?

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Answered by Gayatri Pal | 8 months ago

Contact At Once is the best live chat software when it comes to offering its services to an automobile or real estate business website.

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View All FAQs About Live Chat Software
Disclaimer
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com