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About Smartsupp

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically.

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Screenshots & Videos

Notification
Automatic messages
Chat box
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    92%
  • Momentum
    60%
  • Popularity
    82%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • Online

Smartsupp Awards

Smartsupp Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone
Smartsupp Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Smartsupp Pricing.

Smartsupp Alternatives

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Smartsupp Reviews

User Rating

4.7/5 (Based on 517 Ratings)

Rating Distribution

  • Excellent

    78.9%
  • Very Good

    18.2%
  • Average

    1.9%
  • Poor

    0.2%
  • Terrible

    0.8%

User Sentiments

Ease of Use, Mobile App Functionality, Customer Communication, Chatbot Functionality

Limited Integrations, High Pricing, Lack of Customization, Occasional Technical Issues

Do You Use Smartsupp?

Write a Review

Review Summary

Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets.

Pros

  • Offers live chat, chatbots, and ticketing system for efficient customer support.
  • Easy to set up and use with customizable chatbots and canned responses.
  • Integration with popular ecommerce platforms and CRM systems for seamless communication.
  • Affordable pricing plans with a free trial to test the service before purchase.

Cons

  • Limited reporting and analytics features compared to more advanced live chat solutions.
  • Occasional technical issues and downtime reported by some users.
  • Lacks advanced features like screen sharing and cobrowsing for more complex customer interactions.
  • Fewer integrations with thirdparty apps compared to some competing live chat platforms.

Smartsupp Reviews

AI-Generated from the text of User Reviews

Videos on Smartsupp

Smartsupp Screenshots

Smartsupp FAQs

What is Smartsupp used for?

Smartsupp is Live Chat Software. Smartsupp offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Agent Scheduling

Learn more about Smartsupp features.

What are the top alternatives for Smartsupp?

Does Smartsupp provide API?

Yes, Smartsupp provides API.

Smartsupp Contact

Vendor Details

Brno, Czech Republic

Contact Details

Not available

https://www.smartsupp.com/

Social Media Handles

Grid Report for Smartsupp

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Customers

Dara bags
Insportline
Motorgarten
Redfox

Smartsupp Integrations

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