Home/Live Chat Software/Smartsupp
Updated on: January 20, 2019
Smartsupp Overview
I Use this
Smartsupp - Live Chat Software : SaaSworthy.com
View Gallery
70%

Smartsupp

A fully customizable live chat software
★★★★★
★★★★★
(95 Ratings) Write Review

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically.

Smartsupp Features

Smartsupp Technical details

Support Business Hours Online Customer Type Freelancers Medium Business Small Business
API Contact Brno, Czech Republic
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Smartsupp Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Smartsupp cost ?
The pricing for Smartsupp starts at $8.0 per month. Smartsupp has 2 different plans such as - Standard at $8.0 per month and Pro at $19.0 per month. Smartsupp also offers a Free Plan with limited features.
Free
Free

Free forever - unlimited number of agents

  • Unlimited chat conversations
  • Unlimited number of agents
  • Custom chat box design
  • 14-day chat history
Standard
$8 /Month

$8 Per Month Per Agent Billed 1 Year and $10 Per Month Per Agent Billed 1 Month

Monthly Per Agent

  • All features of Free
  • 14-day chat history
  • Video recordings of visitors
  • Automatic messages
  • Google Analytics connection
  • API
  • Priority chat support

Pro
$19 /Month

$19 Per Month Per Agent Billed 1 Year and $23.75 Per Month Per Agent Billed 1 Month

Monthly Per Agent

  • All features of Standard Plan Plus
  • Statistics
  • Groups of agents
  • High load dashboard
  • Shot of Slivovica

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Smartsupp Alternatives Smartsupp Alternatives

53%
Handlr
Handlr is a proactive live chat solution that reaches out to visitors to ask if they need help when they are browsing your site. Instead of waiting for your...
Visit Website
45%
TalkLift
TalkLift helps you better engage with consumers so you can convert more leads into sales. TalkLift collects the details of customers every time they interact...
Visit Website
85%
★★★★★
★★★★★
(173 RATINGS)
Helpshift
Helpshift is a live chat software that helps in delivering advanced and personalized customer support services, for better lead generation. It helps connecting...
Visit Website
83%
★★★★★
★★★★★
(80 RATINGS)
ProProfs Chat
Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to...
Visit Website
62%
★★★★★
★★★★★
(21 RATINGS)
FocalScope
FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and...
Visit Website
84%
★★★★★
★★★★★
(80 RATINGS)
Contact At Once
Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to...
Visit Website
76%
★★★★★
★★★★★
(113 RATINGS)
Freshchat
Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically...
Visit Website
89%
★★★★★
★★★★★
(75 RATINGS)
LiveEngage
LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers...
Visit Website
71%
★★★★★
★★★★★
(49 RATINGS)
Tidio Chat
Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to...
Visit Website
55%
Chatamo
Chatamo is an application programming interface which helps you create intelligent and interactive bots which provide automated customer service across various...
Visit Website

Smartsupp Reviews

OVERALL RATING
4.8
Based on 95 Rating(s)
Rating Distribution
  • 92
  • 3
  • 0
  • 0
  • 0
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Renee S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 16 January 2019)
My Favorite Live Chat Feature!

Pros: Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Cons: Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Overall: We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

Vendor Response

by Smartsupp on January 19, 2019

thank you for your review Renee!

We are happy to see that you are satisfied with Smartsupp.

All the best,
Smartsupp team

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 20 November 2018)
Best Chat plugin for your website

Pros: Free version with unlimited agents & unlimited chat conversations.

Simple setup process.

Easy to use.

Best in the market.

Video recordings.

Cons: The website speed might effect a little(not much) when we are enable the video recordings. Sorry if i am wrong.

Overall: Excellent. I got the good success rate in my seasonal business with Smartsupp. my team quickly responded to the customer queries. Increased my sales orders, Decreased bounce rate & created trust for my customers on my business with Smartsupp.

Thanks Smartsupp for everything.

Vendor Response

by Smartsupp on November 28, 2018

Thank you for your review. We are happy to hear you like Smartsupp!

Vladimir Sandera,
cofounder

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 September 2018)
Simple and Easy

Pros: The features are simple and easy. And free.

Cons: I would like if there was a reminder beep when someone has chatted you instead of just a dot on the tab.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 20 July 2018)
"We've used other live chats, but Smartsupp is the winner"

What do you like best?

Smartsupp is intuitive and very easy to use. Our customers seem to find it user-friendly, too.

What do you dislike?

Nothing to dislike. We’ve used other chat software but this one is out favorite.

Recommendations to others considering the product

Look no further. You’ve found the best chat at a reasonable cost.

What business problems are you solving with the product? What benefits have you realized?

Smartsupp is a great way to enable customers to leave messages when we are away from our desks.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 06 July 2018)
"Feature rich live chat with an excellent free plan."

What do you like best?

I've been using SmartSupp for a couple of weeks now and have been very impressed with how easy it is to setup and get going. They already offer free modules for some of the top e-commerce platforms, however it is just as easy to insert their javascript into the footer of your application.

Once up and running you can customize the chat window, logo, colour etc.

The other feature which we haven't started using yet but are planning to is the agent feedback, whereby a customer can quickly review their experience. As we grow this will be vital to us, knowing that our staff are performing and also highlighting areas which require additional training.

What do you dislike?

The only thing I dislike with this is the Iphone app. Don't get me wrong it works very well, however the notification is displayed as a banner along the top of your phone and disappears quickly. They have an option to badge app icon, which I would assume would put a number over the top of the app icon so that you can see that you have x-amount of chats waiting to be answered. This doesn't work and I am hoping that they fix this.

Recommendations to others considering the product

They offer a free account with all of the required features to get up and running. It doesn't take long to setup so it's definitely worth trying if you are in the market for a live chat system.

What business problems are you solving with the product? What benefits have you realized?

We were dealing with a lot of generic questions via out contact form, this has helped cut down these emails dramatically. Freeing up valuable time to concentrate on other things (like drinking coffee!).

It's also helped slightly with our conversion rates.

...more
Jeroni VinyetSource : getapp.com
★★★★★
★★★★★
(Reviewed on 05 June 2018)
Software special

Is the only chat software that allow to manage differents chat windows located in differents websites.

Pros
Is the only chat software that allow to manage differents chat windows located in differents websites.

Cons
Currently the software have to improve with more features than a simple chat... I think the way is get a bot chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

...more
Mateusz PliszkaSource : getapp.com
★★★★★
★★★★★
(Reviewed on 17 May 2018)
Rating only

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 17 May 2018)
A very easy and comprehensive chat for your site, we use with Shopify

Pros: It was super simple to launch. I love that you can save who the customer is, so the next time you know who they are. Also the recording info provided gives you more insight to customer habits and more important experience.

Cons: So I have this on my phone as well, i did not realize it defaults to as available, making it seem as if someone was available for a chat at all times of day and night.

Overall: The history info it saves is very valuable

...more
abigail a.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 16 May 2018)
an excellent chat for your page

Pros: the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Cons: sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Overall: get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 05 February 2018)
Smartsupp Experience

What do you like best?

Great tool to be in close contact to your customers. This software allows you to chat with visitors and high potential custormer that are visiting your site. Indeed I usually do it though my cellphone. No matters where I am I can answer my client's doubts.

What do you dislike?

I would appreciate to have more space to use my own automate phrases but I know that this company need to be paid somehow. So what they delivers for free are already very satisfatory.

Recommendations to others considering the product

Great Product with great free option tools

What business problems are you solving with the product? What benefits have you realized?

Furthemore this tool also have a great navigation recorder. So I can see my visitor's habits and with this information improve my ecommerce.

...more
Read All Reviews

Videos on Smartsupp Youtube Official Channel

Smartsupp Screenshots

screenshots
screenshots
screenshots
Smartsupp Live Chat screenshot: Smartsupp dashboard - statistics of conversations & agent performance
screenshots
screenshots
screenshots
screenshots
Smartsupp Live Chat screenshot: Smartsupp dashboard - statistics of conversations & agent performance

Smartsupp Integration

★★★★★
★★★★★
(10058 RATINGS)
Content Management Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com