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Smartsupp

A fully customizable live chat software

(357 Ratings) Write Review

What is Smartsupp and how does it work? Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically.

FOLLOWERS 524 392 2,006 1,040

Smartsupp Awards

Smartsupp Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

Smartsupp Technical details

Support	Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	Brno, Czech Republic
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Official Website	https://www.smartsupp.com/
Deployment		Category	Live Chat Software

Smartsupp Pricing

Pricing ModelFreemium , Subscription

MONTHLY YEARLY

Free

Features

Free forever for 3 agents
14-day conversation history
Live chat + email sending
Help center
Data privacy & security - GDPR complaint

PREMIUM FEATURES

Conversation history - 14 days
Personal shortcuts - 1

CORE FEATURES

Live chat
Web dashboard
iPhone/iPad app
Android app
Windows app
E-commerce platform integrations
File-sharing
Basic visitor info
Sound and visual notifications

CHAT BOX CUSTOMIZATION

Custom chat box colors
Mobile-ready chat box design
Agent photo and description
Authorization form - Always visible when offline

Standard

$10 /User/Month Billed Yearly

Features

1 year conversation history
Live chat + email + Facebook Messenger
1 chatbot New
Engage visitors via visitor list
Video recordings (10 000 / month)
Help center
Customer support
Data privacy & security - GDPR Compliant

PREMIUM FEATURES

Conversation history - 1 year
Chatbots - 1 chatbox
Engage visitors - Engage visitor via visitor list
Email sending
Facebook messenger integration
Personal shortcuts - Unlimited
Customer satisfaction rating
Detailed visitor info
Visitor filters
Block visitor
Chat assign to agent
Google Analytics connection
Chat box API
Statistics

CORE FEATURES

Live chat
Web dashboard
iPhone/iPad app
Android app
Windows app
E-commerce platform integrations
File-sharing
Basic visitor info
Sound and visual notifications

CHAT BOX CUSTOMIZATION

Custom chat box colors
Mobile-ready chat box design
Agent photo and description
Chat page (Open chat box via direct link)
Chat box embedded in mobile app
Authorization form - Customizable
Chat box position on the page - Customizable
Multi-language and multi-design chat box
Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

Number of recordings - 10 000 / month
Compatibility with dynamic/JavaScript sites
Recording history - 10 days
Recording filters

Pro

$72 /User/Month Billed Yearly

Features

3 years conversation history
Live chat + email + Facebook Messenger
10+ chatbots New
Engage visitors with chatbots
Video recordings (50 000 / month)
Help center
Customer support
Data privacy & security - GDPR Compliant

PREMIUM FEATURES

Conversation history - 3 year
Chatbots - 10+ chatbox
Engage visitors - Engage visitor with chatbots
Chatbot segmentation options
Email sending
Facebook messenger integration
Personal shortcuts - Unlimited
Customer satisfaction rating
Detailed visitor info
Visitor filters
Block visitor
Chat assign to agent
Google Analytics connection
Chat box API
Statistics
Team statistics
Teams of agents
Team shortcuts
Office hours
Limited access for agents
Rest API and data exports

CORE FEATURES

Live chat
Web dashboard
iPhone/iPad app
Android app
Windows app
E-commerce platform integrations
File-sharing
Basic visitor info
Sound and visual notifications

CHAT BOX CUSTOMIZATION

Custom chat box colors
Mobile-ready chat box design
Agent photo and description
Chat page (Open chat box via direct link)
Chat box embedded in mobile app
Authorization form - Customizable
Chat box position on the page - Customizable
Multi-language and multi-design chat box
Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

Number of recordings - 50 000 / month
Compatibility with dynamic/JavaScript sites
Recording history - 10 days
Recording filters

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Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Smartsupp pricing.