Home/Live Chat Software/Smartsupp
Updated on: September 16, 2021

What is Smartsupp ?

Smartsupp - Live Chat Software
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Smartsupp

A fully customizable live chat software
(271 Ratings) Write Review

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically.

Smartsupp Awards

Smartsupp Features Show All Features

Smartsupp Technical details

Support Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Brno, Czech Republic
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Smartsupp Pricing

Pricing ModelFreemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • Free forever for 3 agents
  • 14-day conversation history
  • Live chat + email sending
  • 3 chatbots
  • Facebook Messenger integration
  • Mobile apps for iOS and Android
Standard
$10 /User/Month
Billed Yearly

Features

  • All features of Free +
  • 1 year conversation history
  • Unlimited chatbots
  • Statistics
  • Smartlook video recordings
  • Priority chat support
Pro
$19 /User/Month
Billed Yearly

Features

  • All features of Standard plan, plus
  • Detailed statistics
  • Groups of agents
  • Team shortcuts
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 08/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Smartsupp pricing.

Smartsupp FAQs

Smartsupp is Live Chat Software. Smartsupp offers the following functionalities:

  • Agent Scheduling
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about Smartsupp features.

Yes, Smartsupp provides API.

Ask the Community View Community

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Smartsupp Reviews

OVERALL RATING
4
Based on 271 Rating(s)
Rating Distribution
  • 41.2 %
  • 41.2 %
  • 0 %
  • 0 %
  • 17.6 %
SHARE YOUR EXPERIENCE Write a Review
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pat
patSource : trustpilot.com
(Reviewed on 14 May 2021) Great tool for my online store!

Great tool for my online store!

...more
Janet
JanetSource : financesonline.com
(Reviewed on 06 February 2020) Improves customer satisfaction!

PROS & CONS

What are the best aspects of this product?

Setting up the Smartsupp is a breeze! We can also easily customize the chat windows to fit our branding. The program also has free modules that users might find useful regardless of the eCommerce platform they are using.

What aspects are problematic or could work better?

The iOS version of this app can still be improved in terms of notifications. The banner notification disappears quickly and the option to activate the badge notifs isn't working.

What specific problems in your company were solved by this product?

The app significantly reduced the number of emails we receive (via our Contact Us form). Responding to these emails is laborious and time-consuming because most of them are vague questions, so we have to clarify it with another email. Whereas, via Smartsupp we can correspond in real-time with the customers and this definitely saves us a significant amount of time.

Are you a current user of this product?

Yes

...more
Freda
FredaSource : trustpilot.com
(Reviewed on 15 November 2019) Very suitable for beginners

Very suitable for beginners. And not expensive. The customer service respond fast.

...more
Freda
FredaSource : trustpilot.com
(Reviewed on 15 November 2019) Very suitable for beginners

Very suitable for beginners. And not expensive. The customer service respond fast.

...more
Eric B
Eric BSource : g2crowd.com
(Reviewed on 26 September 2019) "Vraiment bien !"

What do you like best?

La simplicité et l'efficacité du système de chat

What do you dislike?

Franchement je n'ai pas de critiques négatives à faire

Recommendations to others considering the product:

Vraiment efficace et utile

What problems are you solving with the product? What benefits have you realized?

Une excellente relation avec nos clients et visiteurs du site, car nous pouvons savoir depuis quelle page du site on nous contacte

...more
Gilda
GildaSource : financesonline.com
(Reviewed on 13 September 2019) It's a one-stop shop for all the tools you need in a live chat!

PROS & CONS

What are the best aspects of this product?

I have been loving this tool so far! I’ve been using this for a few weeks now and everything has gone on smoothly. Launching it on the site was very easy to do. We have even added our own touch to the chatbox by changing its color, adding our logo, and making a few tweaks to the overall aesthetics of the window. It works really well with some of the applications we use too. I can’t tell you just how awesome this solution is. It can even let your customers rate the chat after so you can continually improve your chat support service.

What aspects are problematic or could work better?

Smartsupp’s mobile version works smoothly on Android. However, the notifications on IOS could use some improvement. The number of messages you need to address doesn’t show up on the badge app icon. It’s not a major issue, but I do hope that they look into this.

What specific problems in your company were solved by this product?

We’ve seen a slight uptick in our conversion rates, thanks to Smartsupp. More importantly, our mailboxes are much less populated with the same questions now that our reps can directly address those questions via chat.

Are you a current user of this product?

Yes

...more
Source : g2crowd.com
(Reviewed on 06 July 2018) "Feature rich live chat with an excellent free plan."

What do you like best?

I've been using SmartSupp for a couple of weeks now and have been very impressed with how easy it is to setup and get going. They already offer free modules for some of the top e-commerce platforms, however it is just as easy to insert their javascript into the footer of your application.

Once up and running you can customize the chat window, logo, colour etc.

The other feature which we haven't started using yet but are planning to is the agent feedback, whereby a customer can quickly review their experience. As we grow this will be vital to us, knowing that our staff are performing and also highlighting areas which require additional training.

What do you dislike?

The only thing I dislike with this is the Iphone app. Don't get me wrong it works very well, however the notification is displayed as a banner along the top of your phone and disappears quickly. They have an option to badge app icon, which I would assume would put a number over the top of the app icon so that you can see that you have x-amount of chats waiting to be answered. This doesn't work and I am hoping that they fix this.

Recommendations to others considering the product

They offer a free account with all of the required features to get up and running. It doesn't take long to setup so it's definitely worth trying if you are in the market for a live chat system.

What business problems are you solving with the product? What benefits have you realized?

We were dealing with a lot of generic questions via out contact form, this has helped cut down these emails dramatically. Freeing up valuable time to concentrate on other things (like drinking coffee!.

It's also helped slightly with our conversion rates.

...more
Source : g2crowd.com
(Reviewed on 05 January 2018) Smartsupp Is the best chat we’ve used

What do you like best?

Ease of use. Offline contact feature. Well designed interface.

What do you dislike?

Nothing to dislike. We’ve used other chat software but this one is out favorite.

Recommendations to others considering the product

Look no further. You’ve found the best chat at a reasonable cost.

What business problems are you solving with the product? What benefits have you realized?

We’ve used Smartsupp as our main contact method in cases where using our email is impractical.

...more
Ondrej Mokry
Ondrej MokrySource : trustpilot.com
(Reviewed on 16 November 2014) Easy to use live chat with great support in Europe

We switched to Smartsupp from another live chat product because of the top quality support Smartsupp provides. They've a great team of people ready to answer our questions and help us with everything we need.

...more
Source : g2crowd.com
(Reviewed on 05 February 2018) Smartsupp Experience

What do you like best?

Great tool to be in close contact to your customers. This software allows you to chat with visitors and high potential custormer that are visiting your site. Indeed I usually do it though my cellphone. No matters where I am I can answer my client's doubts.

What do you dislike?

I would appreciate to have more space to use my own automate phrases but I know that this company need to be paid somehow. So what they delivers for free are already very satisfatory.

Recommendations to others considering the product

Great Product with great free option tools

What business problems are you solving with the product? What benefits have you realized?

Furthemore this tool also have a great navigation recorder. So I can see my visitor's habits and with this information improve my ecommerce.

...more
Read All Reviews

Videos on Smartsupp

CS: Google Analytics online CHAT SmartSupp.cz
CS: Google Analytics online CHAT SmartSupp.cz

Smartsupp Screenshots

Notification
Automatic messages
Chat box
General setting
Notification
Notification
Automatic messages
Chat box
General setting

Customers

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Dara bags
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Motorgarten
Motorgarten
Redfox
Redfox

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com