Home/Live Chat Software/Smartsupp
Updated on: July 22, 2019
What is Smartsupp ?
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Smartsupp - Live Chat Software : SaaSworthy.com
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Smartsupp

A fully customizable live chat software
(101 Ratings) Write Review

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically.

Smartsupp Features Show All Features

Smartsupp Technical details

Support Business Hours Online Customer Type Freelancers Medium Business Small Business
API Contact Brno, Czech Republic
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Smartsupp Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Smartsupp cost ?
The pricing for Smartsupp starts at $8.0 per month. Smartsupp has 2 different plans such as - Standard at $8.0 per month and Pro at $19.0 per month. Smartsupp also offers a Free Plan with limited features.
Free
Free

Free forever - unlimited number of agents

  • Unlimited chat conversations
  • Unlimited number of agents
  • Custom chat box design
  • 14-day chat history
Standard
$8 /Month

$8 Per Month Per Agent Billed 1 Year and $10 Per Month Per Agent Billed 1 Month

Monthly Per Agent

  • All features of Free
  • 14-day chat history
  • Video recordings of visitors
  • Automatic messages
  • Google Analytics connection
  • API
  • Priority chat support

Pro
$19 /Month

$19 Per Month Per Agent Billed 1 Year and $23.75 Per Month Per Agent Billed 1 Month

Monthly Per Agent

  • All features of Standard Plan Plus
  • Statistics
  • Groups of agents
  • High load dashboard
  • Shot of Slivovica

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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Smartsupp Reviews

OVERALL RATING
4.8
Based on 101 Rating(s)
Rating Distribution
  • 98
  • 3
  • 0
  • 0
  • 0
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Don D.Source : capterra.com
(Reviewed on 21 March 2019)
Smartsupp connects us with our customers

Pros: 1. Instant notice when someone visits our site

2. Direct Communication with our customers

3. Recording of site visits to understand usage

Cons: Nothing that I could think of. Smartsupp just works.

Overall: Smartsupp was easy to install and gives us direct contact with potential customers.

Support extends to our mobile phones allowing direct communication between us and students.

Smartsupp allows a small group of professionals to manage a large number of online students.

...more
sedat s.Source : capterra.com
(Reviewed on 20 March 2019)
Smartsupp

Pros: its very handy that u can reply every message from customers in everywhere through by app . important to make this quickly

Cons: Nice specs that record visitors page activities

Overall: Prefer smartsupp

...more
Michael N.Source : capterra.com
(Reviewed on 20 March 2019)
The Best Live Chat System!

Pros: Easy To Use

Easy To Setup

Great Support

Fantastic Additional Features

Smart Customisation

Cons: Nothing - everything seems to tick the right boxes.

Overall: We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times.

The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time.

We'll be using SmartSupp for the foreseeable future!

...more
Vishal DhingraSource : getapp.com
(Reviewed on 15 February 2019)
Rating only

Rating breakdown

...more
Tierra BSource : getapp.com
(Reviewed on 17 January 2019)
Very easy and effective

After briefly testing this live chat program on my Shopify site, I came to the conclusion that it is very easy to use and offers great features.

Pros
After briefly testing this live chat program on my Shopify site, I came to the conclusion that it is very easy to use and offers great features.

Cons
It is really hard to come up with a con to this program! It is just a great tool with great features

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

...more
Renee S.Source : capterra.com
(Reviewed on 16 January 2019)
My Favorite Live Chat Feature!

Pros: Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Cons: Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Overall: We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

Vendor Response

by Smartsupp on January 19, 2019

thank you for your review Renee!

We are happy to see that you are satisfied with Smartsupp.

All the best,
Smartsupp team

...more
Anonymous ReviewerSource : getapp.com
(Reviewed on 10 January 2019)
Best free plan live chat

Very easy to setup and get going. Free moules are nice for eCommerce platforms. Even at free plan you can cusotomize the chat window, logo, colour etc.

Pros
Very easy to setup and get going. Free moules are nice for eCommerce platforms. Even at free plan you can cusotomize the chat window, logo, colour etc.

Cons
I miss automated phrases at customer chats, nothing more. I´ve used other chat apps this one is my favorite.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

...more
Verified ReviewerSource : capterra.com
(Reviewed on 20 November 2018)
Best Chat plugin for your website

Pros: Free version with unlimited agents & unlimited chat conversations.

Simple setup process.

Easy to use.

Best in the market.

Video recordings.

Cons: The website speed might effect a little(not much) when we are enable the video recordings. Sorry if i am wrong.

Overall: Excellent. I got the good success rate in my seasonal business with Smartsupp. my team quickly responded to the customer queries. Increased my sales orders, Decreased bounce rate & created trust for my customers on my business with Smartsupp.

Thanks Smartsupp for everything.

Vendor Response

by Smartsupp on November 28, 2018

Thank you for your review. We are happy to hear you like Smartsupp!

Vladimir Sandera,
cofounder

...more
Verified ReviewerSource : capterra.com
(Reviewed on 27 September 2018)
Simple and Easy

Pros: The features are simple and easy. And free.

Cons: I would like if there was a reminder beep when someone has chatted you instead of just a dot on the tab.

...more
Source : g2crowd.com
(Reviewed on 20 July 2018)
"We've used other live chats, but Smartsupp is the winner"

What do you like best?

Smartsupp is intuitive and very easy to use. Our customers seem to find it user-friendly, too.

What do you dislike?

Nothing to dislike. We’ve used other chat software but this one is out favorite.

Recommendations to others considering the product

Look no further. You’ve found the best chat at a reasonable cost.

What business problems are you solving with the product? What benefits have you realized?

Smartsupp is a great way to enable customers to leave messages when we are away from our desks.

...more
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Smartsupp Screenshots

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Smartsupp Live Chat screenshot: Smartsupp dashboard - statistics of conversations & agent performance
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Smartsupp Live Chat screenshot: Smartsupp dashboard - statistics of conversations & agent performance

Smartsupp Integration

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