Home/Live Chat Software
Updated on: June 18, 2019
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Live Chat Software

A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.

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LiveChat - Live Chat Software : SaaSworthy.com
98%

LiveChat

A feature-rich live chat software
★★★★★
★★★★★
( 1,514 Ratings)

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view... read more

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Zendesk Chat - Live Chat Software : SaaSworthy.com
83%

Zendesk Chat

live chat software that improves customer engagement
★★★★★
★★★★★
( 263 Ratings)

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them... read more

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Crisp - Live Chat Software : SaaSworthy.com
82%

Crisp

Chat with your visitors with a personal touch
★★★★★
★★★★★
( 69 Ratings)

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which... read more

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Intercom - Live Chat Software : SaaSworthy.com
79%

Intercom

Helps sales and marketing professionals to acquire customers
★★★★★
★★★★★
( 604 Ratings)

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be... read more

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Olark - Live Chat Software : SaaSworthy.com
79%

Olark

A Chat Software for your Business Solution
★★★★★
★★★★★
( 503 Ratings)

Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed visitor insights, and in-depth reporting. Collaborate with your team and monitor the performance of your Lead generation. The software... read more

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LiveHelpNow - Live Chat Software : SaaSworthy.com
79%

LiveHelpNow

All-in-one Customer Service Desk
★★★★★
★★★★★
( 128 Ratings)

LiveHelpNow Software is a Suite of products Help Desk, Live Chat Software, and FAQ Builder solution to meet the needs of your customers. The software offers a Whisper Technology features to monitor and train agents in real-time. Generate reports to analyze the performance.

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LiveZilla - Live Chat Software : SaaSworthy.com
78%

LiveZilla

Support Delivered Live
★★★★★
★★★★★
( 440 Ratings)

The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with... read more

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Comm100 Live Chat - Live Chat Software : SaaSworthy.com
77%

Comm100 Live Chat

All-in-one Communication Platform
★★★★★
★★★★★
( 96 Ratings)

Comm100 is a Digital Engagement platform real-time interactions via the web, mobile, and messaging. Live Chat is a simple software used to engage customers online and configurable pre-chat surveys. It integrates with CRM and e-commerce systems.

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Contact At Once - Live Chat Software : SaaSworthy.com
76%

Contact At Once

An effective live chat platform
★★★★★
★★★★★
( 89 Ratings)

Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option... read more

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Freshchat - Live Chat Software : SaaSworthy.com
76%

Freshchat

Modern messaging software with live chat facility
★★★★★
★★★★★
( 174 Ratings)

Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically identifying qualifying leads and upload them into the CRM. Social profiles, user data and event timesheet it becomes possible to hold... read more

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List of Live Chat Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.6
83 4.3
82 4.6
79 4.5
79 4.5
79 4.5
78 4.6
77 4.6
76 4.7
76 4

Buyer's Guide on Live Chat Software

A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:

Articles on Live Chat Software

Free and Open Source Softwares
A Live Chat software is used to engage your website visitors in order to increase sales and... read more

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Download white papers and ebooks on Live Chat Software View All Downloads

by Bold360
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat. Filled with practical and...
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by Livechat100
How to Hire Your Live Chat Dream Team
Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t...
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DOWNLOAD
by Livechat100
Improving Your Live Chat Productivity & Service Quality: A Supervisor's Guide
The most successful live chat teams are constantly striving towards continuous improvement. This eBook contains all of...
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DOWNLOAD
by SnapEngage
How to Measurably Boost Sales with Live Chat
The key to increasing sales with live chat is engaging your website visitors with impeccable timing, targeted questions...
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DOWNLOAD
by WhosOn
Live Chat Cloud Security
Security is a top priority online – it is vital that customers feel their information is safe for the internet to...
read more
DOWNLOAD

Questions on Live Chat Software

ASK A QUESTION

Is there any free live chat software?

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Answered by Kavya Rajagopal | 1 years ago

Yes, software like Tidio and Chatra offer a basic plan which is free of cost, however, with limited features. You can upgrade to its paid version if you want some additional features or stay with the forever free plan if the existing features suffice your requirements.

 

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Do these live chat software offer access to unlimited chat operators?

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Answered by Chetana Madan | 1 years ago

The free plans normally have some restrictions on the number of chat operators. The paid versions mostly offer unlimited access to the number of chat operators. But, it’s always advisable to check all the features carefully before buying any particular software.

 

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Which live chat software would be most suitable for an automobile business website?

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Answered by Gayatri Pal | 1 years ago

Contact At Once is the best live chat software when it comes to offering its services to an automobile or real estate business website.

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What is a canned response?

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Answered by Jagesh Saxena | 1 years ago

A canned response refers to a saved response to a common question. Instead of typing the same answer again and again, an agent can just use a particular shortcut to send the canned response in no time.

 

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How will a live chat software help boost my sale?

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Answered by Harita Rana | 1 years ago

Whenever a visitor comes to your website, he might open it with a number of questions in his head. Your agent by starting a conversation can help answer his queries as well as convert him into a customer.

 

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Is there any restrictions to the number of conversations?

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Answered by Idhika Agarwal | 1 years ago

Usually not. Almost every live chat software offers unlimited conversations. However, there might be some restrictions on the number of chat operators, especially, in the free version.

 

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Is the chat history saved for the visitor as well?

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Answered by Anushri Manju | 1 years ago

Yes, even if the user closes the browser, he can view the chat history or any unseen message whenever he comes back to your website.

 

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View All FAQs About Live Chat Software