Home/Contact Center Workforce SoftwareUpdated on: March 24, 2023

Contact Center Workforce Software

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Avaya Call Management System...

Avaya’s Call Management System Overview: CX Reporting & Dashboards | Avaya Stream
(164 Ratings)

Learn how Avaya's Call Management System programs help you to manage performance metrics & agents, as well as build real-time & historical reports.

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Verint Workforce Management

WFM - Workforce Management Tools & Software | Verint Systems
(63 Ratings)

Reduce the risk of overstaffing and shrinkage while automating WFM tasks, identifying time-off opportunities, and providing employees with preferred schedules.

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NICE Uptivity

Uptivity Workforce Engagement Management
(1 Ratings)

Capture, analyze and apply agent performance metrics and customer experience insights in real-time from multiple sources to improve scheduling and forecasting

NICE Uptivity Alternatives

Amdocs Customer management

Manage the User Lifecycle for the Internet Economy
(1 Ratings)

Service providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities. Discover how.

Amdocs Customer management Alternatives

Aspect Workforce Management

Call Center Workforce Management Software & Solutions | Aspect
(220 Ratings)

Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers. It helps managers accurately and easily forecast staffing requirements. Agents can also manage their scheduling needs, including sequential shift bids and schedule trades.

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Ansapoint, call center staffing and performance software
(1 Ratings)

A call center staffing tool that can help you analyse the agent requirements of your inbound call center or help desk. Free upgrades for life.

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True Control Center

SCCM Remote Support Software | Cireson
(1 Ratings)

Attention all IT support teams! Leverage your SCCM investments with remote support software designed to do more. Click to explore features and request a demo!

True Control Center Alternatives


Tool for analyzing calls
(0 Ratings)

Callbox suite of reporting will tell who called, how they found, patterns in call timing, patterns in caller location, keywords leading to calls, landing pages leading to calls, how each of your CSR's are per- forming on calls, and even the ROI on your advertising costs for each of your campaigns.

What is Callbox ? Callbox Pricing Callbox Alternatives


Award-winning WFM Solution for Call Centers | injixo
(8 Ratings)

The first WFM solution for call centers in the cloud. injixo makes your customer service better and your customers happier. Learn more.

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Call tracking made simple and scalable
(0 Ratings)

Sudonum helps businesses around the world prove ROI, understand the effectiveness of their marketing, and deliver a better customer experience through call tracking and analytics.

What is Sudonum ? Sudonum Pricing Sudonum Alternatives


Virtual Cloud Phone System for your Business
(3 Ratings)

KrispCall helps manage personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). Get international numbers right from the comfort of home. KrispCall helps own national, toll-free, local, shortcode, and international numbers (for over 100 countries) in no time. Manage call logs effortlessly. KrispCall’s unified callbox allows to handle and monitor business calls, recorded conversations, texts, and voicemails all from a single window.

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Features | CallFinder
(11 Ratings)

CallFinder is the leading provider of managed cloud-based SaaS speech analytics and automated call scoring. Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring.

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Call Center Designer

Call Center Staffing Software | Portage Communications
(2,510 Ratings)

Call Center Staffing Software is accurate and easy to use with our software that utilizes Erlang C. Our prices are affordable!

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KPS Knowledge Management...

Customer Service Knowledge Management Software Solutions - Contact Centre Solutions - Knowledge Powered Solutions (KPS)
(1 Ratings)

Empower your contact centre agents with a customer service knowledge management system that enhances customer satisfaction and improves agent productivity

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Alchemy Call Tracking

Powerful Call Tracking Software
(0 Ratings)

Track calls as ‘Conversions’ in AdWords to optimize for keywords producing higher conversion rates.

What is Alchemy Call Tracking ? Alchemy Call Tracking Pricing Alchemy Call Tracking Alternatives

Call Report Manager

Record your sales calls
(0 Ratings)

Record your sales calls. Track your target to account conversion progress. Share your call data with your Manager. Access Call Report Manager from your PC, phone, or tablet. Allowing you to manage your sales calls on the road, in the office, or at home.

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Alvaria Workforce

Call Center Workforce Management Software
(0 Ratings)

Alvaria Workforce is a contact center software solution that provides forecasting, planning, scheduling, employee self-service, and real-time agent tracking. This ensures that all agents and supervisors are productive, engaged in their work, and delivering an exceptional customer experience.

What is Alvaria Workforce ? Alvaria Workforce Pricing Alvaria Workforce Alternatives


Customer Service Outsourcing Redefined
(0 Ratings)

Arise Virtual Solutions has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth.

What is Arise ? Arise Pricing Arise Alternatives

List of Contact Center Workforce Software

Avaya Call Management System (CMS) 4.1
Verint Workforce Management 4.1
NICE Uptivity NA
Amdocs Customer management 5
Aspect Workforce Management 4.1
Ansapoint 5
True Control Center 5
Callbox NA
injixo 3.6
Sudonum NA