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Best Contact Center Workforce Software At A Glance
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Arise and how does it work?
Arise Virtual Solutions has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth.
Read moreSW Score Breakdown
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is KrispCall and how does it work?
KrispCall helps manage personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). Get international numbers right from the comfort of home. KrispCall helps own national, toll-free, local, shortcode, and international numbers (for over 100 countries) in no time. Manage call logs effortlessly. KrispCall’s unified callbox allows to handle and monitor business calls, recorded conversations, texts, and voicemails all from a single window.
Read moreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Callbox and how does it work?
Callbox revolutionizes the way businesses manage their contact center workforce by offering unparalleled insight into their advertising effectiveness. No longer do companies have to guess which marketing efforts bring in quality leads. Callbox tracks call down to the specific Facebook ad, Google keyword, or article that drove the traffic. With the ability to generate 46 different types of reports, businesses can analyze data on a granular level identifying the most effective keywords, peak call times, and even the return on investment for each campaign. The system's automation capabilities allow for seamless integration with any API-enabled platform, ensuring that sales events and notifications are timely and accurate. From sending automatic notifications when a call goes unanswered to pulling in form data for comprehensive analysis, Callbox provides a robust solution for contact centers looking to optimize their workforce and marketing strategies. With real-time updates and global reach, Callbox empowers businesses to make informed decisions that drive growth and efficiency.
Read moreSW Score Breakdown
Unsure which SaaS tool fits your needs? Let Clara guide you.
SaaSworthy’s own chatbot that helps you find, compare, and choose better in seconds.83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Sudonum and how does it work?
Sudonum helps businesses around the world prove ROI, understand the effectiveness of their marketing, and deliver a better customer experience through call tracking and analytics.
SW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Alchemy Call Tracking and how does it work?
Track calls as ‘Conversions’ in AdWords to optimize for keywords producing higher conversion rates.
SW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Call Report Manager and how does it work?
Record your sales calls. Track your target to account conversion progress. Share your call data with your Manager. Access Call Report Manager from your PC, phone, or tablet. Allowing you to manage your sales calls on the road, in the office, or at home.
SW Score Breakdown
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Alvaria Workforce and how does it work?
Alvaria Workforce is a contact center software solution that provides forecasting, planning, scheduling, employee self-service, and real-time agent tracking. This ensures that all agents and supervisors are productive, engaged in their work, and delivering an exceptional customer experience.
SW Score Breakdown
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Verint Workforce Management and how does it work?
Reduce the risk of overstaffing and shrinkage while automating WFM tasks, identifying time-off opportunities, and providing employees with preferred schedules.
SW Score Breakdown
Verint Workforce Management Pricing
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Avaya Call Management System (CMS) and how does it work?
Learn how Avaya's Call Management System programs help you to manage performance metrics & agents, as well as build real-time & historical reports.
SW Score Breakdown
Avaya Call Management System (CMS) Pricing
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is True Control Center and how does it work?
Attention all IT support teams! Leverage your SCCM investments with remote support software designed to do more. Click to explore features and request a demo!
SW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Ansapoint and how does it work?
A call center staffing tool that can help you analyse the agent requirements of your inbound call center or help desk. Free upgrades for life.
SW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is NICE Uptivity and how does it work?
Capture, analyze and apply agent performance metrics and customer experience insights in real-time from multiple sources to improve scheduling and forecasting
SW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is CallFinder and how does it work?
CallFinder is the leading provider of managed cloud-based SaaS speech analytics and automated call scoring. Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring.
SW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Aspect Workforce Management and how does it work?
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers. It helps managers accurately and easily forecast staffing requirements. Agents can also manage their scheduling needs, including sequential shift bids and schedule trades.
SW Score Breakdown
Aspect Workforce Management Pricing
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Call Center Designer and how does it work?
Call Center Staffing Software is accurate and easy to use with our software that utilizes Erlang C. Our prices are affordable!
SW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is injixo and how does it work?
The first WFM solution for call centers in the cloud. injixo makes your customer service better and your customers happier. Learn more.
SW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is KPS Knowledge Management Software and how does it work?
Empower your contact centre agents with a customer service knowledge management system that enhances customer satisfaction and improves agent productivity
SW Score Breakdown
KPS Knowledge Management Software Pricing
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Amdocs Customer management and how does it work?
Service providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities. Discover how.
SW Score Breakdown
Amdocs Customer management Pricing
What is 8x8 Contact Center and how does it work?
The 8x8 X Series is a cloud-based communication platform that enables businesses of all sizes to communicate via text messaging, audio calls, and video conferencing. Employees can use the team messaging module to build project-specific public and private chat rooms to share files, keep track of conversations, and hold meetings, among other things. Supervisors can use the operator switchboard to record conversations and barge or whisper during sales calls with the 8x8 X Series. To collaborate on projects, team members can use the video conferencing tool's screen sharing and remote desktop control capabilities. Additionally, the voicemail to email feature allows employees to get emails with voicemail transcripts and audio samples. The 8x8 X Series integrates with a variety of third-party applications, including Zendesk, NetSuite, and Dynamics. It also offers mobile apps for iOS and Android, allowing staff to oversee operations from anywhere. Pricing is accessible upon request, and customer service is available by phone, email, documentation, and live chat.
Read moreThe Average Cost of a basic Contact Center Workforce Software plan is $12 per month.
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Arise
|
98 | 0 |
KrispCall
|
95 | 0 |
Callbox
|
92 | 0 |
Sudonum
|
83 | 0 |
Alchemy Call Tracking
|
81 | 0 |
Call Report Manager
|
81 | 0 |
Alvaria Workforce
|
77 | 0 |
Verint Workforce Management
|
77 | 0 |
Avaya Call Management System (CMS)
|
70 | 0 |
True Control Center
|
70 | 0 |
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