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Avaya Call Management System (CMS) logo

Avaya Call Management System (CMS)

Avaya’s Call Management System Overview: CX Reporting & Dashboards | Avaya Stream 4.8 Based on 2 Ratings
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Learn how Avaya's Call Management System programs help you to manage performance metrics & agents, as well as build real-time & historical reports.

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Verint Workforce Management logo

Verint Workforce Management

WFM - Workforce Management Tools & Software | Verint Systems 3.9 Based on 26 Ratings
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Reduce the risk of overstaffing and shrinkage while automating WFM tasks, identifying time-off opportunities, and providing employees with preferred schedules.

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NICE Uptivity logo

NICE Uptivity

Uptivity Workforce Engagement Management Based on 1 Ratings
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Capture, analyze and apply agent performance metrics and customer experience insights in real-time from multiple sources to improve scheduling and forecasting

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Aspect Workforce Management logo

Aspect Workforce Management

Call Center Workforce Management Software & Solutions | Aspect 4.1 Based on 211 Ratings
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Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers. It helps managers accurately and easily forecast staffing requirements. Agents can also manage their scheduling needs, including sequential shift bids and schedule trades.

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Arise logo

Arise

Customer Service Outsourcing Redefined Write a Review
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Arise Virtual Solutions has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth.

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Amdocs Customer management logo

Amdocs Customer management

Manage the User Lifecycle for the Internet Economy 4 Based on 2 Ratings
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Service providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities. Discover how.

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Alvaria Workforce logo

Alvaria Workforce

Call Center Workforce Management Software Write a Review
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Alvaria Workforce is a contact center software solution that provides forecasting, planning, scheduling, employee self-service, and real-time agent tracking. This ensures that all agents and supervisors are productive, engaged in their work, and delivering an exceptional customer experience.

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KrispCall logo

KrispCall

Virtual Cloud Phone System for your Business Write a Review
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KrispCall helps manage personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). Get international numbers right from the comfort of home. KrispCall helps own national, toll-free, local, shortcode, and international numbers (for over 100 countries) in no time. Manage call logs effortlessly. KrispCall’s unified callbox allows to handle and monitor business calls, recorded conversations, texts, and voicemails all from a single window.

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Ansapoint logo

Ansapoint

Ansapoint, call center staffing and performance software 5 Based on 1 Ratings
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A call center staffing tool that can help you analyse the agent requirements of your inbound call center or help desk. Free upgrades for life.

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True Control Center logo

True Control Center

SCCM Remote Support Software | Cireson 5 Based on 1 Ratings
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Attention all IT support teams! Leverage your SCCM investments with remote support software designed to do more. Click to explore features and request a demo!

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Sudonum logo

Sudonum

Call tracking made simple and scalable Write a Review
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Sudonum helps businesses around the world prove ROI, understand the effectiveness of their marketing, and deliver a better customer experience through call tracking and analytics.

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injixo logo

injixo

Award-winning WFM Solution for Call Centers | injixo 3.6 Based on 8 Ratings
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The first WFM solution for call centers in the cloud. injixo makes your customer service better and your customers happier. Learn more.

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Callbox logo

Callbox

Tool for analyzing calls Write a Review
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Callbox suite of reporting will tell who called, how they found, patterns in call timing, patterns in caller location, keywords leading to calls, landing pages leading to calls, how each of your CSR's are per- forming on calls, and even the ROI on your advertising costs for each of your campaigns.

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CallFinder logo

CallFinder

Features | CallFinder 4 Based on 11 Ratings
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CallFinder is the leading provider of managed cloud-based SaaS speech analytics and automated call scoring. Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring.

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Call Center Designer logo

Call Center Designer

Call Center Staffing Software | Portage Communications 5 Based on 1 Ratings
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Call Center Staffing Software is accurate and easy to use with our software that utilizes Erlang C. Our prices are affordable!

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Alchemy Call Tracking logo

Alchemy Call Tracking

Powerful Call Tracking Software Write a Review
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Track calls as ‘Conversions’ in AdWords to optimize for keywords producing higher conversion rates.

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KPS Knowledge Management Software logo

KPS Knowledge Management Software

Customer Service Knowledge Management Software Solutions - Contact Centre Solutions - Knowledge Powered Solutions (KPS) 2.5 Based on 1 Ratings
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Empower your contact centre agents with a customer service knowledge management system that enhances customer satisfaction and improves agent productivity

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Call Report Manager logo

Call Report Manager

Record your sales calls Write a Review
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Record your sales calls. Track your target to account conversion progress. Share your call data with your Manager. Access Call Report Manager from your PC, phone, or tablet. Allowing you to manage your sales calls on the road, in the office, or at home.

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