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Updated on: May 25, 2022
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Contact Center Workforce Software

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Avaya Call Management System...

Avaya’s Call Management System Overview: CX Reporting & Dashboards | Avaya Stream
(2 Ratings)

Learn how Avaya's Call Management System programs help you to manage performance metrics & agents, as well as build real-time & historical reports.

Avaya Call Management System (CMS) Alternatives

Verint Workforce Management

WFM - Workforce Management Tools & Software | Verint Systems
(26 Ratings)

Reduce the risk of overstaffing and shrinkage while automating WFM tasks, identifying time-off opportunities, and providing employees with preferred schedules.

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NICE Uptivity

Uptivity Workforce Engagement Management
(1 Ratings) Write Review

Capture, analyze and apply agent performance metrics and customer experience insights in real-time from multiple sources to improve scheduling and forecasting

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Amdocs Customer management

Manage the User Lifecycle for the Internet Economy
(2 Ratings)

Service providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities. Discover how.

Amdocs Customer management Alternatives

Aspect Workforce Management

Call Center Workforce Management Software & Solutions | Aspect
(211 Ratings)

Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers. It helps managers accurately and easily forecast staffing requirements. Agents can also manage their scheduling needs, including sequential shift bids and schedule trades.

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Ansapoint

Ansapoint, call center staffing and performance software
(1 Ratings)

A call center staffing tool that can help you analyse the agent requirements of your inbound call center or help desk. Free upgrades for life.

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True Control Center

SCCM Remote Support Software | Cireson
(1 Ratings)

Attention all IT support teams! Leverage your SCCM investments with remote support software designed to do more. Click to explore features and request a demo!

True Control Center Alternatives

injixo

Award-winning WFM Solution for Call Centers | injixo
(8 Ratings)

The first WFM solution for call centers in the cloud. injixo makes your customer service better and your customers happier. Learn more.

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Callbox

Tool for analyzing calls
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Callbox suite of reporting will tell who called, how they found, patterns in call timing, patterns in caller location, keywords leading to calls, landing pages leading to calls, how each of your CSR's are per- forming on calls, and even the ROI on your advertising costs for each of your campaigns.

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Sudonum

Call tracking made simple and scalable
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Sudonum helps businesses around the world prove ROI, understand the effectiveness of their marketing, and deliver a better customer experience through call tracking and analytics.

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List of Contact Center Workforce Software

PRODUCT NAME AGGREGATED RATINGS (OUT OF 5)
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3.9
NA
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4.1
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5
3.6
NA
NA