Learn how Avaya's Call Management System programs help you to manage performance metrics & agents, as well as build real-time & historical reports.
Avaya Call Management System (CMS) AlternativesReduce the risk of overstaffing and shrinkage while automating WFM tasks, identifying time-off opportunities, and providing employees with preferred schedules.
Verint Workforce Management AlternativesCapture, analyze and apply agent performance metrics and customer experience insights in real-time from multiple sources to improve scheduling and forecasting
NICE Uptivity AlternativesService providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities. Discover how.
Amdocs Customer management AlternativesAspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers. It helps managers accurately and easily forecast staffing requirements. Agents can also manage their scheduling needs, including sequential shift bids and schedule trades.
Aspect Workforce Management AlternativesA call center staffing tool that can help you analyse the agent requirements of your inbound call center or help desk. Free upgrades for life.
Ansapoint AlternativesAttention all IT support teams! Leverage your SCCM investments with remote support software designed to do more. Click to explore features and request a demo!
True Control Center AlternativesThe first WFM solution for call centers in the cloud. injixo makes your customer service better and your customers happier. Learn more.
injixo AlternativesCallbox suite of reporting will tell who called, how they found, patterns in call timing, patterns in caller location, keywords leading to calls, landing pages leading to calls, how each of your CSR's are per- forming on calls, and even the ROI on your advertising costs for each of your campaigns.
What is Callbox ? Callbox Pricing Callbox AlternativesSudonum helps businesses around the world prove ROI, understand the effectiveness of their marketing, and deliver a better customer experience through call tracking and analytics.
What is Sudonum ? Sudonum Pricing Sudonum AlternativesPRODUCT NAME | AGGREGATED RATINGS (OUT OF 5) |
---|---|
![]() |
4.8 |
![]() |
3.9 |
![]() |
NA |
![]() |
4 |
![]() |
4.1 |
![]() |
5 |
![]() |
5 |
![]() |
3.6 |
![]() |
NA |
![]() |
NA |