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Best Live Chat Software At A Glance
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Sparkcentral and how does it work?
Sparkcentral allows users to manage all the asynchronous messaging channels with human and virtual customer service agents. At the core of the Sparkcentral Digital SaaS Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes. Channels they support include WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging.
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User Sentiment
New York, New York
Live Since 2011
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Heyhi and how does it work?
Heyhi helps website owners provide 1:1 live sales support to their visitors when the latter needs it the most. Customer support executives can receive and start video calls with website visitors on the go, take care of their objections and offer personalised sales support right in the middle of their website or landing pages alike. For startups, Heyhi is quite a game-changer as the founders get to unleash their true story, keeping it true to the audience, distinguishing themselves from the candidates and inspiring many at the same time. An integrated live chat feature promotes engaging relationships with visitors and clients alike. Heyhi is a completely customisable portal for users to indulge in, website owners can add their own logo, make changes within the call to action buttons, change language and integrate with external CRMs on the go. Data stored within is completely secure, making it easy for users to focus on the business-relevant tasks while the software takes care of the rest. All the live videos made over Heyhi are end to end encrypted.
Read moreSW Score Breakdown
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is maaiiconnect and how does it work?
maaiiconnect is a customer collaboration and engagement platform that helps business owners boost their sales and customer support system. Organisations can deliver cloud-based omnichannel support to their customers through smart interaction routing and web-based communication metrics in a seamless manner. Moreover, integration with existing CRM and social media, adds extra advantages in this aspect. The platform also provides a host of analytics and intelligent communication tools helping users drive their business sales. Besides leveraging a complete suite of telecom capabilities, business owners also get to receive adequate support in their sales mobility, SMS campaign management, call analytics and reports. An easy configuration feature adds to the flexibility of the platform in real-time. Also, maaiiconnect is a reliable and secure platform compliant with GDPR, ISO 27001 and ISO 9001 certifications. The software appears with a 24/7 support facility along with a 99.95% uptime guaranteed Service Level Agreement. Overall, it is a comprehensive solution that users can use to manage their omnichannel customer engagement.
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Unsure which SaaS tool fits your needs? Let Clara guide you.
SaaSworthy’s own chatbot that helps you find, compare, and choose better in seconds.84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Rake and how does it work?
Rake is an advanced messaging platform that enables companies to communicate with their employees and customers through SMS, website widgets, and social media integrations. With an online task management functionality, companies get to solve customer’s problems in one go or create another task if it requires an extra round of conversation. The software also comes with advanced collaboration tools, such as direct and private/public channels, enabling users to deliver accurate responses to their customers, on time. Rake connects companies with popular messaging platforms, like Facebook, WordPress, SMS, and others, in order to deliver their assistance through a channel that customers prefer. An integrated collaboration facility offered by Rake helps teams, colleagues, and coworkers connect with each other and communicate effectively via channel conversations and direct messages. Apart from that, the platform also provides real-time updates about new website visitors and keeps on monitoring their activity in order to send targeted invitations and convert them into loyal clients.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Re:plain and how does it work?
Re: plain is a web-chat service that integrates with WhatsApp, Facebook Messenger, and Telegram to increase your follow-up potential by capturing more leads with rapid online support. It enables you to communicate with website visitors, market your products, provide support, speak with clients, collect contact information, and compile statistical data. Re:plain eliminates the need of any other platforms, accounts, or apps because it provides everything in your preferred messenger. It lets you pre-define a list of themes or questions and have an automatic answer sent to your client. It offers a callback service that helps you increase your conversion-to-sales rate by more than four times. With Re:plain, your website visitors can contact you directly from your website via video chat to discuss your products and services in greater detail or to make a purchase. Additionally, your operators on the other end of the video chat can advise clients on the product, present it to them in real time, demonstrate its features, and help make the purchase as easy as it would be in a physical store.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Papercups and how does it work?
Papercups software is an open-source live chat platform that allows you to communicate with your customers. The software includes a widget that may be customized with color, greetings, text, and more. You may modify your color, greetings, wording, and more without needing to know any coding thanks to their intuitive UI. You may save time and money by using Papercups to communicate with your consumers. Chat, email, Slack, and SMS can all be used to organize and respond to communications. It's an open-source, privacy-focused alternative to Intercom, Drift, and Zendesk. The platform has a sophisticated, feature-rich dashboard that simplifies customer support and feedback. You can respond from any location where you are working. Slack, their dashboard and their mobile app all allow you to respond to discussions. It eliminates the inconvenience of needing to log in to another dashboard. Papercups is a developer-friendly open-source project. HTML, React, React Native, and Flutter integrations are all supported. It only takes a few minutes to set up their integration, and if you can't do it in that time, we'll hop on a Zoom call with you and do it for you! Startups and small businesses use the software.
Read moreSW Score Breakdown
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is LiveCaller and how does it work?
Livecall is a calling service management platform that offers you tools and features to increase the number of incoming sales calls and the revenue per call. It provides you with everything you need to optimize your team's call creation, response time, sales success, and overall efficiency. With a robust call monitoring and callback software, LiveCall provides you all the tools you need to improve your call performance. You can get data insights and apply the most powerful callback features to overcome many of the major challenges in phone sales. You can turn site traffic into sales calls via ads, forms, widget, and more. You can increase call conversions and save money on current marketing campaigns. You can keep track of which marketing activities are getting results for you and which aren’t. You can figure out what's converting consumers into phone calls and grow it from the initial marketing touchpoint. Using LiveCall's call scheduling and call volume balancing, you can increase incoming call volume during calmer hours. Additionally, you can increase campaign efficiency and revenue by focusing on what works.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is RumbleTalk and how does it work?
Rumbletalk is an innovative Group Chat Room platform for communities with over 600,000 installations. It uses webRTC technology to enable live audio and video calls between group members. user can add a new chat room to user website in just one minute. It's HTML5 based, easy to integrate, customized, personalized, and conducted on the cloud. We enable online communities to interact fluently on their grounds. By having the same conversation on their website, Facebook page, and mobile site.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TheLiveForce and how does it work?
TheLiveForce is a cutting-edge platform designed to capture, qualify, and close more customers, empowering the business to reach new heights. With the real human chat service, one can convert 35% more website traffic into high-value leads by instantly engaging visitors with live chat agents. Seamlessly transfer calls to the right person every time and capture leads via text messages effortlessly. The multilingual team ensures to serve a diverse audience while connecting with customers on various social media platforms. Efficiently qualify leads based on the criteria, and let us manage the calendar by booking appointments that sync seamlessly with the schedule. Stay updated with instant alerts on important calls, access summaries, analytics, and account changes easily, and gain insights into call performance and customer interactions. Pay based on results to maximize the ROI, keeping records of chat conversations for future reference. With round-the-clock answering, will never miss a call, and a customizable chat widget matches branding perfectly. Engage visitors who are about to leave, ensuring no potential lead slips away.
Read moreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Olark and how does it work?
Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from.
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User Sentiment
Wilmington, Delaware
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Chatzyo and how does it work?
Chatzyo is a browser-based platform for free random video chat, text chat and voice chat. Users can instantly connect with new people without creating an account or downloading an app. The platform offers language-based chat rooms, private conversations, real-time messaging, and moderation tools to help create a safer chat experience. Chatzyo works on desktop and mobile browsers, making it easy to start chatting from anywhere.
Read moreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Smartsupp and how does it work?
Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically.
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User Sentiment
Brno, Czech Republic
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Talkative and how does it work?
Talkative helps companies to communicate with their customers through websites or apps. Embed voice, video, chat, and co-browsing into your website to see, understand, and solve customer problems in real-time.
SW Score Breakdown
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ChatBlazer and how does it work?
Chatblazer is an all-in-one instant messaging solution for startups, small businesses, SMEs, and agencies. This Web-Based Instant Messaging Software features a simple UI and is simple to use. Chatblazer is compatible with Desktop, Mobile and delivers end-to-end solutions for Windows, IOS, Android, and MacOS operating systems. Admin Panel, Broadcast, File Upload, and Encryption are all features of Chatblazer Instant Messaging Software. It also helps with Automatic Transcription, Whiteboard Sharing, Widgets Tool, and the production of Slideshows. ChatBlazer is a robust chat application with a user-friendly interface for end users, moderators, administrators, and hosts. ChatBlazer is simple and easy to use, with member linking to existing databases, sign-on, and chat interoperability between desktops and mobile devices, among other features. Due to its patented software technology, ChatBlazer can meet all of their customers' specific chat software requirements and requests. ChatBlazer is compatible with mobile and smart devices, and it is fairly priced to guarantee that it is available to all users. It also includes a long range of integrations, ensuring that it will seamlessly integrate into any software environment.
Read moreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Tidio and how does it work?
Tidio is a powerful AI-driven customer service platform that seamlessly integrates live chat, chatbots, AI agents, automation workflows, and help desk tools into a single, intuitive interface. Tailored for small to medium-sized businesses, Tidio enables real-time communication across websites, email, and popular messaging apps like WhatsApp, Instagram, and Facebook Messenger. Its robust automation features include visual flow builders (Flows) and conversational AI (Lyro), streamlining customer interactions effortlessly. With multilingual support and integrations with leading CMS and e-commerce platforms, Tidio is built to help businesses connect with a global audience effectively and efficiently.
Read moreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TalkLift and how does it work?
TalkLift helps you better engage with consumers so you can convert more leads into sales. TalkLift collects the details of customers every time they interact with your business, so you can follow up on the leads. You can also use TalkLift’s chatbot to automate interactions with your customers and ensure you are always available to engage with them, even outside of normal business hours. TalkLift helps you segment your customers according to their preferences, habits, and behavior so you can send them more relevant marketing communications. It allows you to set reminders so you remember to follow up on leads. You can also use the software to run surveys and collect data on social media, which you can then use to help improve your communications and product. In terms of better and more efficient communication with customers, you can send bulk marketing campaigns messages through Facebook Messenger and SMS.
Read moreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is MyLiveChat and how does it work?
My LiveChat is an online live chat platform that facilitates the users to engage with their customers in a faster and personal way. It enables the user to chat with their customer in real-time to provide a messaging experience that has a human touch. My LiveChat offers tools to introduce a floating chat button to your website using a simple HTML code. You can provide personalized help in real time to your customers by proactive support tools and layering humans. It allows you to offer a quick and impactful support experience to your customers to increase the efficiency of your business. Users can make use of features like canned responses to answer real time questions and share files and pictures with just a few clicks. You get unlimited chats without any charges with My LiveChat. You can additionally monitor, transfer, report, and do team chats along with customizing everything, from agent greetings to company logos to your chat window. The platform is free to use for 1 seat and offers many price variations for more than 1 seat to suit every requirement and need.
Read moreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Qonvo and how does it work?
Qonvo is a live chat tool that allows businesses to have a conversation with every site visitor. It leverages the power of conversations to persuade and engage users in a meaningful way. The best part is that the Qonvo automated assistants can provide 24/7 support without a manual person handling it. Simply setup automation rules and teach the tool relevant skills to let users find what they want. Businesses can customise the chat window using their own branding and converse with users through text, images, structured cards, and embed files. Multiple team members can easily chat with a customer without sounding abrupt. This is made easier through the service desk which allows support executives to chat with customers in an user-friendly interface. Qonvo also supports conversations on mobile apps, making it easier for businesses to deploy it everywhere for their users expect chat support.
Read moreSW Score Breakdown
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SnapEngage and how does it work?
SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences.
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User Sentiment
Boulder, Colorado
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Chatnox and how does it work?
Chatnox is a Live Chat Software Solution used to engage and track your visitors. Proactive Live Chat and Customizable Chat Widgets colors available to suit your website and brand. Route your chats to relevant departments and Offline Messaging is available. The software supports Mobile Android and iOS.
SW Score Breakdown
The Average Cost of a basic Live Chat Software plan is $19 per month.
61% of Live Chat Software offer a Free Trial , while 43% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Sparkcentral
|
84 | 4.7 |
Heyhi
|
79 | 0 |
maaiiconnect
|
90 | 4.5 |
Rake
|
84 | 4.9 |
Re:plain
|
84 | 4.9 |
Papercups
|
86 | 0 |
LiveCaller
|
89 | 4.6 |
RumbleTalk
|
86 | 5 |
TheLiveForce
|
86 | 4.8 |
Olark
|
91 | 4.3 |
A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.
A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:
Typical Features
Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
Make conversations more personal with video calling between your agents and your visitors
Transfer of calls from one operator to another with just one click
Create shortcuts for the commonly used replies in order to save time
Creating a subject-based group conversation that persists over time
This feature allows your visitors to submit their questions when your agents are not available online
Lets you have an access to all your past chat history and documents
Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Allows your visitors to speak to your agents directly over the phone
Schedules availability of your agents to ensure maximum utilisation of your staff
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