Home/Live Chat Software/Acquire
Updated on: January 20, 2021
What is Acquire ?
Acquire - Live Chat Software : SaaSworthy.com
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Acquire

Chat and Build conversations to improve productivity
(36 Ratings) Write Review

Acquire’s first multi-channel messenger to acquire, nurture and grow customers for sales, support, and marketing. AI-based Bot automates customer questions. Co-browsing with customer solves issues. Segment customers and chat with them via video and voice chat. It increases your teams productivity and downsizes the time, with a chatbot.

Acquire Features Show All Features

Acquire Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA - 94108 / +1 (415) 212-5151
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Category Live Chat Software

Acquire Pricing

Pricing ModelSubscription
Basic
$300 /Month

$300 per month billed annually +$40/mo per agent

Features

  • Live Chat
  • Cobrowse
  • Customer Profiles
  • Screen Sharing
  • Sales Bot
  • Basic Analytics
  • Basic routing
  • Basic Integrations
  • Multiple Languages
  • Chat SDK
  • Video / Voice
  • Pro-Active Messaging
Pro
$950 /Month

$950 per month billed annually+$50/mo per agent

Features

  • All of Basic, plus
  • Smart Bot
  • Zendesk
  • Salesforce
  • Recordings
  • Cobrowse Identify
  • Knowledge Base
  • Intelligent Routing
  • Auto Suggestions
  • Team Analytics
  • Whatsapp, Telegram, Wechat, Line
  • Departments
  • Campaigns
Enterprise
Custom

Features

  • All of Pro, plus
  • APIs
  • Smart Bot + Dynamic answer
  • Staging / Dev environment
  • Audit logs
  • SSO
  • Chat + Cobrowse SDK
  • Dedicated server
  • Dedicated success team
  • Prioritized Support
  • Apple Business Chat
  • Account Based Marketing
  • Contextual Analytics(beta)
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Disclaimer: The pricing details were last updated on 05/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Acquire FAQs

Acquire is Live Chat Software. Acquire offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Transfers
  • Video Chat
  • Visitor Targeting

Learn more about Acquire features.

The pricing for Acquire starts at $300.00 per month. Acquire has 2 different plans:

  • Basic at $300.00 per month.
  • Pro at $950.00 per month.
    • Acquire also offers a custom plan based on the customer's request.

      Learn more about Acquire pricing.

No, Acquire does not offer a free plan.

Learn more about Acquire pricing.

Yes, Acquire provides API.

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Acquire Reviews

OVERALL RATING
4.7
Based on 36 Rating(s)
Rating Distribution
  • 64.7 %
  • 35.3 %
  • 0 %
  • 0 %
  • 0 %
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George RSource : g2crowd.com
(Reviewed on 06 August 2019)
"Give the perfect answer to online visitors with Acquire."

What do you like best?

What I like most about Acquire software is its easy configuration, it makes interacting with customers through the web and mobile devices faster and more effective.

What do you dislike?

As every software has small errors sometimes when we interact with customers through the web on mobile devices it sticks and presents delays in the video.

Recommendations to others considering the product:

Acquire's tools have revolutionized the customer service process and my company's analysis recommend the software.

What problems are you solving with the product? What benefits have you realized?

In my experience in my company, live chat makes customers feel more comfortable, when I am at work and I need to talk to clients, about a problem they have, it is much more likely that I will do it by chat. On the one hand, I don't want everyone in the office to hear me talk on the phone. Also, it usually doesn't take that long.

...more
Source : g2crowd.com
(Reviewed on 20 May 2019)
"Efficient tool for both sales and customer service"

What do you like best?

I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs.

What do you dislike?

I don't really dislike anything about Acquire. I guess the only downside is that the Acquire management and development team is located in the US whereas our office is in Europe which makes training/getting answers to more complex questions a bit more complicated. This has never caused any problems for us though.

Recommendations to others considering the product:

If you need a service where you use the chatbot functionality to collect leads outside of office hours and are looking for a something reliable, effortless and easy to implement, Acquire is for you.

What problems are you solving with the product? What benefits have you realized?

Acquire enables us to collect a huge amount of leads that we would otherwise miss out on and the platform has increased our revenue and made purchasing easier for our customers. Acquire enables us to answer our customers in real time and prompt them in conversation with handy pop up 'triggers' for each sales page.

...more
Emilia LSource : g2crowd.com
(Reviewed on 20 May 2019)
"Efficient tool for both sales and customer service"

What do you like best?

I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs.

What do you dislike?

I don't really dislike anything about Acquire. I guess the only downside is that the Acquire management and development team is located in the US whereas our office is in Europe which makes training/getting answers to more complex questions a bit more complicated. This has never caused any problems for us though.

Recommendations to others considering the product:

If you need a service where you use the chatbot functionality to collect leads outside of office hours and are looking for a something reliable, effortless and easy to implement, Acquire is for you.

What problems are you solving with the product? What benefits have you realized?

Acquire enables us to collect a huge amount of leads that we would otherwise miss out on and the platform has increased our revenue and made purchasing easier for our customers. Acquire enables us to answer our customers in real time and prompt them in conversation with handy pop up 'triggers' for each sales page.

...more
Source : g2crowd.com
(Reviewed on 14 March 2019)
"Great On-boarding Process and Customer Support"

What do you like best?

We recently switched from another live support provider (Zendesk Chat and the onboarding process (Thanks to Laduram and the team was amazing during our trial. Customer support for advanced users is critical, and we were able to get the support needed through the whole process.

What do you dislike?

It's very very minor but I think there can be couple alternatives added to chat notification sounds. My team asked if there were alternatives.

Recommendations to others considering the product

If you have a fairly large support team and need ease of use + have Chatbot scenarios, Acquire is the way to go after a lot of research.

What business problems are you solving with the product? What benefits have you realized?

Live Chat + Chatbot functionality. We switched to Acquire because of their one click integration of Google DialogFlow and support for multi-department scenarios. (Some of the other companies didn't offer both or were limited to social platforms such as FB messenger chatbots only. Our previous provider also didn't offer dialogflow support.

...more
Source : g2crowd.com
(Reviewed on 13 March 2019)
"It has been pleasant experience using Acquire.io since a year now."

What do you like best?

I like the in-browser screen sharing and audio, video calling feature.

What do you dislike?

It doesn't have a mobile application right now

Recommendations to others considering the product

Acquire solved problem of direct communication with your customers effectively

What business problems are you solving with the product? What benefits have you realized?

We have more than 100+ Sellers whom we have educated how to use our Seller Inventory Management System: Alagrand.com/Seller using this product.

...more
Source : g2crowd.com
(Reviewed on 06 March 2019)
"Highly scalable customer service and communication software"

What do you like best?

The software did not just aid us in offering exceptional customer service across multiple communication platforms, but it also enabled us to resolve complex customer queries through co-browsing and video chats resulting in first contact resolution.

We have been able to reduce customer complaint resolution time by almost 70%. Acquire has also been phenomenal in boosting Sales - whenever we have customer hovering over a particular product for long, Acquire quickly send us notification which helps our Agents to convert such customers at ease.

What do you dislike?

Sometimes we face some small bugs, however, the Acquire team is always ready to offer support as per the SLA.

Recommendations to others considering the product

I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels.

What business problems are you solving with the product? What benefits have you realized?

We have been able to handle more customer queries without hiring additional resources.

Most of the common queries are handled by the Acquire’s AI-driven bot which helps our Agents to focus on more complex customer issues.

With customer profile we know which customer is looking for what and this is one reason we drive better engagement.

We have been able to track the waiting time, response time, and resolution time, which helps us to measure our customer service.

Therefore, I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels.

...more
Source : g2crowd.com
(Reviewed on 25 February 2019)
""Great item to help our customers in a flash""

What do you like best?

Convenience, particularly from the outlook of a client. Zero download/establishment bother required. Too simple to explore and the item UI has been reliably getting better.The best thing about Acquire's visit arrangement is the effortlessness at which it very well may be coordinated into any site. Notwithstanding this effortlessness, Acquire's framework utilizes creative answers for enable their customers to emerge among the challenge.

What do you dislike?

Of course of any startup, bunches of changes and updates being made a seemingly endless amount of time after month. Every single extraordinary thing, simply wish there was more correspondences and promptly accessible resources.The apparatus could utilize some more customization devices to tailor it more to our necessities.

Recommendations to others considering the product

It is really a nice product to use i will recommend it .

What business problems are you solving with the product? What benefits have you realized?

The objective was to have an additional channel for our clients to connect with us. Because of the casual nature we can help our client quick in their adventure to locate the most ideal items for their needs.Being ready to help clients momentarily.

...more
Source : g2crowd.com
(Reviewed on 21 February 2019)
"Great Experience"

What do you like best?

The solution is very simple and effective.

We started using Acquire when it was called Tagove and since then we received more than we expected.

They enhance the product periodically and with great features.

The dashboard is very usefull and our internal customers are very happy with it

The Customer Service is also great.

What do you dislike?

We don't have any dislikes about the solution

What business problems are you solving with the product? What benefits have you realized?

We integrated Acquire into our sales process just adding a few lines of Javascript into our CMS

...more
Source : g2crowd.com
(Reviewed on 14 February 2019)
"Awesome Product.. Easy to Integrate and Use"

What do you like best?

Awesome Product.. Easy to Integrate and Use

What do you dislike?

Nothing so far.. we are still integrating and customisng the solution to fit our needes

Recommendations to others considering the product

It is a very good chat soution that is easy to use/integrate and the team is awesome..

What business problems are you solving with the product? What benefits have you realized?

Easy of learning and use

...more
Source : g2crowd.com
(Reviewed on 12 February 2019)
"Finally a solution that doesn't make users jump through a million hoops to share screens"

What do you like best?

Ease of use, especially from the standpoint of a customer. Zero download / installation hassle required. Super easy to navigate and the product UI has been consistently getting better.

What do you dislike?

As expected of any startup, lots of changes and updates being made month after month. All great things, just wish there was a bit more communications and readily available resources.

What business problems are you solving with the product? What benefits have you realized?

Being able to support customers instantaneously.

...more
Read All Reviews

Videos on Acquire

Acquire Dashboard | A Complete Overview of How Acquire Dashboard Looks like?
Acquire Dashboard | A Complete Overview of How Acquire Dashboard Looks like?

Acquire Screenshots

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