Home/Live Chat Software/HelpCrunch
Updated on: April 13, 2021
What is HelpCrunch ?
HelpCrunch - Live Chat Software : SaaSworthy.com
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpCrunch

Intelligent Customer Communication Platform
(345 Ratings) Write Review

HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities.

HelpCrunch Awards

Highly Rated
Fastest Growing

HelpCrunch Features Show All Features

HelpCrunch Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA - 94108 / +1 (650) 741-0034
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software Help Desk Software

HelpCrunch Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Standard (Live Chat)
$12 /User/Month
Billed Yearly

Features

  • 1 chat widget
  • 3 chat auto messages
  • 3 popups
  • Help desk
  • Knowledge base
  • Full customization
  • HelpCrunch branding
  • Live chat support
Premium (Live Chat)
$20 /User/Month
Billed Yearly

Features

  • 5 chat widgets
  • Unlimited chat auto messages
  • Unlimited popups
  • Help desk
  • Knowledge base
  • Advanced customization
  • Remove HelpCrunch branding
  • High priority live chat support
Enterprise (Live Chat)
Custom

Features

  • Includes features of Premium plan, plus
  • 5+ chat widgets
  • 20+ team members
  • Personal onboarding assistant
Standard (Live Chat and Email)
$23 /User/Month
Billed Yearly

Features

  • 1 chat widget
  • 3 chat auto messages
  • 3 popups
  • 3 email auto messages
  • 1000 emails per team member
  • Email forwarding
  • Help desk
  • Knowledge base
  • Full customization
  • HelpCrunch branding
  • Live chat support
Premium (Live Chat and Email)
$39 /User/Month
Billed Yearly

Features

  • 5 chat widgets
  • Unlimited chat auto messages
  • Unlimited popups
  • Unlimited email auto messages
  • 10000 emails per team member
  • Includes features of Standard plan, plus
  • Advanced customization
  • Remove HelpCrunch branding
  • High priority live chat support
Enterprise (Live Chat and Email)
Custom

Features

  • Includes features of Premium plan, plus
  • 5+ chat widgets
  • 20+ team members
  • 200000+ emails
  • Personal onboarding assistant
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Disclaimer: The pricing details were last updated on 24/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

HelpCrunch FAQs

HelpCrunch is Live Chat Software. HelpCrunch offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about HelpCrunch features.

The pricing for HelpCrunch starts at $15.00 per user per month. HelpCrunch has 4 different plans:

  • Standard (Live Chat) at $15.00 per user per month.
  • Premium (Live Chat) at $25.00 per user per month.
  • Standard (Live Chat and Email) at $29.00 per user per month.
  • Premium (Live Chat and Email) at $49.00 per user per month.
    • HelpCrunch also offers a custom plan based on the customer's request.

      Learn more about HelpCrunch pricing.

No, HelpCrunch does not offer a free plan.

Learn more about HelpCrunch pricing.

Yes, HelpCrunch provides API.

Ask the Community View Community

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HelpCrunch Reviews

OVERALL RATING
4.4
Based on 345 Rating(s)
Rating Distribution
  • 89.4 %
  • 8.2 %
  • 0 %
  • 0 %
  • 2.4 %
SHARE YOUR EXPERIENCE Write a Review
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Arun KSource : g2crowd.com
(Reviewed on 05 October 2020)
"Nice chat plat and affordable too"

What do you like best?

All in one messaging and WordPress integration with other value added features like help documentation, sending email to offline chat users with automatic follow ups at an affordable pricing for startups

What do you dislike?

Can't really think of anything currently. WordPress integration made it easy for us get going smoothly.

What problems are you solving with the product? What benefits have you realized?

We have got real time feedback from our customers whenever they get stuck and specifically during the onboarding process.

...more
Katarzyna KSource : g2crowd.com
(Reviewed on 28 September 2020)
"Great tool to generate more website leads and provide multi-channel customer support"

What do you like best?

Its' multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog.

What do you dislike?

At the moment there is nothing I can mention. I was a bit afraid of its' instalation (because it's so multi-featured tool that I thought it might be quite complicated to install it), but my doubts turned out to be completely unnecessary and unfounded. It takes couple of minutes to set it up and moreover we get a personal onboarding assistant who helped us to adjust the platform to our specific needs. Really great support!

What problems are you solving with the product? What benefits have you realized?

This platform helps us to be in touch with our customers anytime and deliver them a great support of the channel of their choice. It also helps us to handle incoming inqueries much faster. We managed to increase customer satisfaction and also improve our team performance. Moreover, it helped us to reactivate the users that were interested in our software before but wanted some additional features. With HelpCrunch we've managed to find those potantial leads from the past and automatically send them our product updates, promos and encourage them to use our upgraded software.

...more
Jasper FSource : g2crowd.com
(Reviewed on 25 September 2020)
"Best for customer engagement."

What do you like best?

Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to answer all our inquiries and necessities, the onboarding is perfect that even causes us internally with ideas and inspiration like the auto follow up messages. Easy to create lead popup magnets, onboarding email template, ease of maintaining an information base and conversation customizations. Great for new lead acquisition, also staying aware of existing clients. Clean interface and backing team is the best, the combination of a great UI, incredible iPhone app, engineer API, canned reactions and integrations are only my features of a completely featured arrangement. O, my favorite part is that the quantity of features they offer at the cost point far reaches out past their rivals.

What do you dislike?

Android app needs a ton of improvement. The just drawback we discovered was the work area/portable app. The notification appear to not always be get in time and at some point we get notification a few minutes after the customer leave the site. It can get pricy as well on the off chance that you have a ton of clients (operators) answering the chat which is self-evident.

What problems are you solving with the product? What benefits have you realized?

Help Crunch allows us to adjust each aspect of our client engagement. We can modify all things from initial messages and localizations to styling to our heart's substance do to custom symbol/chat bubble. Add in the fact that their team is extremely responsive and supportive, and well, you cannot turn out badly. HelpCrunch gives you what you need and gives the advantage to also do what you have planned for what has to come.

...more
Administrator in Building MaterialsSource : g2crowd.com
(Reviewed on 31 August 2020)
"Great price performance!"

What do you like best?

The software runs in a few minutes and has a great price performance.

What do you dislike?

At the moment there is nothing to dislike.

What problems are you solving with the product? What benefits have you realized?

A great way to interact directly with the customer .

...more
Cormac MSource : g2crowd.com
(Reviewed on 19 August 2020)
"10/10, would recommend"

What do you like best?

Great for new lead acquisition, also keeping up with existing customers. Helpful to have the whole chat in one place

What do you dislike?

Can't find any faults as of yet. Looks very good so far

Recommendations to others considering the product:

Go for it. You won't regret it

What problems are you solving with the product? What benefits have you realized?

I'm able to acquire new leads, keep in touch with existing customers and keep my info in one place

...more
Ash FSource : g2crowd.com
(Reviewed on 06 August 2020)
"Great alternative to intercom"

What do you like best?

Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful.

What do you dislike?

We haven't been using the service for a long time but so far I haven't noticed anything I dislike.

What problems are you solving with the product? What benefits have you realized?

The service we offer can be slightly overwhelming to some people. Having a solid knowledge base, automated messages and live chat can be essential in helping users familiarise themselves with the platform.

...more
Roxana MSource : g2crowd.com
(Reviewed on 03 August 2020)
"Communication can be easier with a tool like HelpCrunch!"

What do you like best?

I love the exit pop-ups. I've been testing on some of our pages where we observed our users left earlier and we improved the time they spend on our website thanks to smart pop-ups.

What do you dislike?

I'd love to have more integrations in place. But this is only a nice-to-have, they already provide great value at a great price.

What problems are you solving with the product? What benefits have you realized?

Catching leads easily and keeping them engaged along their journey with us.

...more
Mahinour SSource : g2crowd.com
(Reviewed on 30 July 2020)
"This is the tool I was looking for"

What do you like best?

Overall experience has been great, pricing is right, super easy to setup, their support team are amazing and always acttive to answer all our questions and needs, the onboarding is just right that even helps us internally with ideas and inspiration like the auto follow up messages.

What do you dislike?

I really can't find any cons for HelpCrunch till now. They are just amazing

Recommendations to others considering the product:

Just go for it and give it a try. Highly recommend it.

What problems are you solving with the product? What benefits have you realized?

We were looking for an alternative to Intercom to be more affordable, It was very easy to switch by migrating all our data from intercom to helpcrunch easily and for free

...more
KarlSource : financesonline.com
(Reviewed on 27 June 2020)
So far so good

PROS & CONS

What are the best aspects of this product?

Been using the app for only a month and I love it! It has a great simple design and we get to interact with customers in real-time. Plus, they have an amazing customer support team.

What aspects are problematic or could work better?

Relatively affordable, but the price for adding a second team is a bit pricey for me.

What specific problems in your company were solved by this product?

Great help for engaging with customers, helping them in decision-making in real-time.

Are you a current user of this product?

Yes

...more
IsidroSource : financesonline.com
(Reviewed on 28 April 2020)
Great value for your money!

PROS & CONS

What are the best aspects of this product?

Affordable yet extensive! With the little time that I'm using HelpCrunch, it has helped me a lot with improving customer interaction. It has everything I am looking for in a communication tool.

What aspects are problematic or could work better?

Nothing major, but adding customization features could help.

What specific problems in your company were solved by this product?

Better customer interaction. The app has been a great tool for informing customers, smoothen our relationship with clients, and helped us organize our system. Best app I have ever dealt with.

Are you a current user of this product?

Yes

...more
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