HelpCrunch

About HelpCrunch

HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $12.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

85%
Momentum

67%
Popularity

80%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

HelpCrunch Awards

# 12 Highly Rated Live Chat Software
Q3 2021

# 14 Fastest Growing Software Live Chat Software
Q3 2021

# 18 Most Popular Software Live Chat Software
Q3 2021

# 9 Highly Rated Live Chat Software
Q3 2019

# 6 Fastest Growing Live Chat Software
Q3 2019

HelpCrunch Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Help Desk Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

HelpCrunch Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Standard (Live chat) $12.00 $15.00 per user / month

Features

1 chat widget
3 chat auto messages
3 popups
Help desk
Knowledge base
Full customization
HelpCrunch branding
Live chat support

Premium(Live chat) $20.00 $25.00 per user / month

Features

5 chat widgets
Unlimited chat auto messages
Unlimited popups
Help desk
Knowledge base
Advanced customization
Remove HelpCrunch branding
High priority live chat support

Enterprise(Live Chat) Custom

Features

Includes features of Premium plan, plus
5+ chat widgets
20+ team members
Personal onboarding assistant

Standard (Live Chat and Email) $23.00 $29.00 per user / month

Features

1 chat widget
3 chat auto messages
3 popups
3 email auto messages
1000 emails per team member
Email forwarding
Help desk
Knowledge base
Full customization
HelpCrunch branding
Live chat support

Premium (Live Chat and Email) $39.00 $49.00 per user / month

Features

5 chat widgets
Unlimited chat auto messages
Unlimited popups
Unlimited email auto messages
10,000 emails per team member
Email forwarding
Help desk
Knowledge base
Advanced customization
Remove HelpCrunch branding
High priority live chat support

Enterprise (Live Chat and Email) Custom

Features

Includes features of Premium plan, plus
5+ chat widgets
20+ team members
200000+ emails
Personal onboarding assistant

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HelpCrunch Pricing

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HelpCrunch Reviews

User Rating

4.8/5 (Based on 423 Ratings)

Rating Distribution

Excellent
84.2%
Very Good
12.5%
Average
0.7%
Poor
0.5%
Terrible
2.1%

User Sentiments

Affordable Pricing, Excellent Customer Support, User Friendly Interface, Extensive Customization Options

Occasional Bugs, Limited Integrations, Unreliable Mobile App, Lack of Chatbot Functionality

Do You Use HelpCrunch?

Write a Review

Review Summary

HelpCrunch users praise its ease of use, affordability, and comprehensive customer support. They appreciate the wide range of features, such as live chat, email marketing, and knowledge base, that enable them to engage with customers effectively. The detailed reporting and analytics are also valued for providing insights into customer behavior and improving support strategies. However, some users have mentioned occasional technical glitches and a learning curve associated with the platform's advanced features. Overall, HelpCrunch is considered a reliable and user-friendly customer support solution that offers robust features at a competitive price.