Helpshift is a live chat software that helps in delivering advanced and personalized customer support services, for better lead generation. It helps connecting with targeted customers with digital messaging via email, mobile apps, desktop apps and over web. The software offers next gen messaging powered by artificial intelligence and bots. It features built-in chatbots, AI-driven insights, live chat, asynchronous messaging, push and in-app notifications. Helpshift helps in minimizing response time and maximizing team efficiency, by sending auto response & auto routing issues to specific agents. You can automate routine data collection process with bots. It helps in knowledge management.
|Support||Business Hours Online||Customer Type||Freelancers Large Enterprises Medium Business Small Business|
|API||Contact||San Francisco, CA|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Live Chat Software Help Desk Software|
$95 /user/month billed Annually
All plans include these features
$135/user/month billed Annually
$160/user/month billed Annually
Disclaimer: The pricing details were last updated on 24/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
i like Most the automation feature which helps us to gauge that the customer is idle or has not replied within a time bound manner. Also, time stamp of chats is also available so that whenever new customer kicks in , assignment of new chats is done. The interface is also so perfectly designed which caters to the required information appropiately
the collection of chats tend to get messy as they get to be older by time. there's so much confusion while accessing older resolved issues. so, work needs to be done here.
working at its full potential, it can make a drastic impact on your performance as far as customer handling is concerned
to cater to our customers in a time bound manner is our utmost priority and so, Helpshift provides us with that. its a more faster , quicker way to deal with our customer's queries, responses, etc.
It is easy to implement Helpshift to Wordpress which I have been using for a long while. The customer support is very good. They are very quick at responding to emails which is very good. I also like their user interface.
The monthly subscription fee is very expensive to us.
Helpshift helped our team improve our customer service. Since we started using Helpshift, we have been receivng a positive feedback in questionnaires about our customer service.
We wanted a solution that will help us with our customer self-service. We had received complaints from our customers about our customer service that is why we tried to get a new solution.
Great Culture. College like vibe. People are informed and feature exceptional sense of humor. You are having amusing every unmarried day. You will always locate someone who has interest in comparable subjects as you do. No one uses Slack higher than us! You are allowed to make mistakes and research from them and are not singled out. I am no longer a party individual however Helpshift is a high-quality vicinity for someone who loves them. Work Life Balance...
Leadership lacks sooner or later of time. Management is doubtful approximately lengthy-term goals for new hire, at-least this became in my case. Things maintain talked upon; infrequently implemented on time. Hiring is very gradual & this puts up load on current team participants. Ad-hoc appraisal system. No right time-line & it's kinda random. Office surrounding is full of people who smoke, which makes it a unpleasant environment.
Helpshift allows our CS to group's pastime simple! Presumably the most talented method to acquire our gamers, answer their questions, updates and event declarations. Their very personal consumer advantage is moreover solid and surely supportive.
It makes my job easier, I don't have as many headaches. It is self explanatory a walk in the park compared to other places I've worked
It was difficult to go through the process of moving everything over
Keep with it.
Its just easier to use so I feel better and I'm nicer to the customer
Helpshift was easy for the techs to install and the training was a breeze. I personally thought helpshift was better for the Recruiters because they are not able to make the weekly meetings.
Faculty lost interest in helpshift because they prefer skype for business. I attribute this to us trying out different software so often recently because we are trying to be as efficient as possible.
I believe helpshift is great for remote workers, it is like texting and people use that tool everyday and night. So I would personally recommend the use of helpshift outside of my organizations overall views.
None as the faculty didn’t give it a fair testing opportunity because as previously stated they are already set to use skype for business and did not give helpshift a fair run. I think it far more efficient for the recruiters opposed to using skype.
No matter what your problem is helpshift can fix it immediately!
I dislike that it is a little difficult to run the system.
Very easy interface to navigate, most employees caught on quickly
Has a noticeable lag during busy hours..
Very easy to train and use
Using for insurance customer support. Easier than system company has previously tried.
Helpshift has very simple, clear and easy to use features, it gives you feedback immediately which is very good. customers do easily give feedbacks to sales agents and we can know there problems and respond appropriately.
I have not experienced much problems with this software only that it's price is a bit high though it gives a good service.
helpshift is good software for businesses of all sizes and it is simple and productive as it improves customer relations to high degree. to those plan to use it go on and use it.
it has solved customer related problems because customers can reach us and we cam respond to them with ease, so customer relationship has improved which a good thing to any business.
Helpshift has both application and web that make it useful in dealing with customer queries.
it also easies workload because of chatbots and automated responses.
Helpshift has limited management of user roles and the little problem is experienced when using the application, though it offers quality responses
It is more advisable to use this Helpshift because of its ability to reduce the workload as it has automated features.
Customer support has helped a lot in responding to customers needs and also reduced workload.
Customization and straightforward entry. Correspondence and note taking for various tickets. It's exceptionally instinctive and clients appear to have ease with regards to discovering what they are looking for in FAQs. Their capacity to incorporate with your portable application to give an in-application bolster involvement to the clients is an or more. Helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination.
I would love to have the capacity to alter the notice sounds in Helpshift.
Helpshift makes our work so natural by giving email support and Live Chat to help our clients as fast and as proficiently as could reasonably be expected.
Helpshift licenses customer organization specialist to be profitable and saves time by having the ability to react to customer's request and handle issues quickly. It is in like manner easy to get help from a partner by giving the ticket to them, they can quickly see and scrutinize anyway the exchange. Favorable position I have recognized is the history that is secured when a comparable customer wrote in an other time, every one of that information is secured and can be gotten to.