Home/Live Chat Software/Helpshift
Updated on: August 23, 2019
What is Helpshift ?
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Helpshift - Live Chat Software : SaaSworthy.com
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Helpshift

Live chat software for personalized CRM services
(232 Ratings) Write Review

Helpshift is a live chat software that helps in delivering advanced and personalized customer support services, for better lead generation. It helps connecting with targeted customers with digital messaging via email, mobile apps, desktop apps and over web. The software offers next gen messaging powered by artificial intelligence and bots. It features built-in chatbots, AI-driven insights, live chat, asynchronous messaging, push and in-app notifications. Helpshift helps in minimizing response time and maximizing team efficiency, by sending auto response & auto routing issues to specific agents. You can automate routine data collection process with bots. It helps in knowledge management.

Helpshift Features Show All Features

Helpshift Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact San Francisco, CA
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software Help Desk Software

Helpshift Pricing

Pricing ModelFree Trial , Subscription
How much does Helpshift cost ?
The pricing for Helpshift starts at $95.0 per user per month. Helpshift has 3 different plans such as - Professional at $95.0 per user per month, Enterprise at $135.0 per user per month and Platinum at $160.0 per user per month.
Professional
$95 /User/Month

$95 /user/month billed Annually

Features

  • In-App Mobile Messaging
  • Web Chat
  • Email Ticketing
  • In-app Native FAQs
  • Custom Branded Web Help Center
  • Internationalized Knowledge Base
  • Quick Responses for Agents
  • Standard Automations
  • API Requests Per Minute - 60
  • Basic Reporting and Analytics
  • Support - Standard

Add-ons :

All plans include these features

  • SensAI Bot Starter Pack
  • SensAI Answer Bot
  • MAU
  • Proactive Support [Campaigns]
Enterprise
$135 /User/Month

$135/user/month billed Annually

Features

  • Includes features of Professional plan, plus
  • Workflow Management (Queues)
  • Smart Routing
  • Real-Time Automations
  • Power BI Advanced Reporting

Add-ons

  • Includes features of All plan, plus
  • Real-Time SLA Management
  • Real-Time Operations
  • Named Account Manager
  • Premium Success and Support
Platinum
$160 /User/Month

$160/user/month billed Annually

Features

  • Includes features of Enterprise plan, plus
  • Real-Time SLA Management
  • Advanced Workforce Management (Teams)
  • Advanced Workload Management
  • API Requests Per Minute - 300
  • Real-Time Operations

Add-ons

  • Includes features of All plans plus
  • SensAI Predict
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Disclaimer: The pricing details were last updated on 24/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Helpshift Reviews

OVERALL RATING
4.2
Based on 232 Rating(s)
Rating Distribution
  • 182
  • 33
  • 15
  • 2
  • 0
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Source : g2crowd.com
(Reviewed on 23 July 2019)
"just Awesome , simple and elegant"

What do you like best?

i like Most the automation feature which helps us to gauge that the customer is idle or has not replied within a time bound manner. Also, time stamp of chats is also available so that whenever new customer kicks in , assignment of new chats is done. The interface is also so perfectly designed which caters to the required information appropiately

What do you dislike?

the collection of chats tend to get messy as they get to be older by time. there's so much confusion while accessing older resolved issues. so, work needs to be done here.

Recommendations to others considering the product:

working at its full potential, it can make a drastic impact on your performance as far as customer handling is concerned

What problems are you solving with the product? What benefits have you realized?

to cater to our customers in a time bound manner is our utmost priority and so, Helpshift provides us with that. its a more faster , quicker way to deal with our customer's queries, responses, etc.

...more
Source : g2crowd.com
(Reviewed on 14 July 2019)
"Helpshift review"

What do you like best?

It is easy to implement Helpshift to Wordpress which I have been using for a long while. The customer support is very good. They are very quick at responding to emails which is very good. I also like their user interface.

What do you dislike?

The monthly subscription fee is very expensive to us.

Recommendations to others considering the product:

Helpshift helped our team improve our customer service. Since we started using Helpshift, we have been receivng a positive feedback in questionnaires about our customer service.

What problems are you solving with the product? What benefits have you realized?

We wanted a solution that will help us with our customer self-service. We had received complaints from our customers about our customer service that is why we tried to get a new solution.

...more
Source : g2crowd.com
(Reviewed on 30 June 2019)
"Helpshift - Best Customer Support"

What do you like best?

Great Culture. College like vibe. People are informed and feature exceptional sense of humor. You are having amusing every unmarried day. You will always locate someone who has interest in comparable subjects as you do. No one uses Slack higher than us! You are allowed to make mistakes and research from them and are not singled out. I am no longer a party individual however Helpshift is a high-quality vicinity for someone who loves them. Work Life Balance...

What do you dislike?

Leadership lacks sooner or later of time. Management is doubtful approximately lengthy-term goals for new hire, at-least this became in my case. Things maintain talked upon; infrequently implemented on time. Hiring is very gradual & this puts up load on current team participants. Ad-hoc appraisal system. No right time-line & it's kinda random. Office surrounding is full of people who smoke, which makes it a unpleasant environment.

What problems are you solving with the product? What benefits have you realized?

Helpshift allows our CS to group's pastime simple! Presumably the most talented method to acquire our gamers, answer their questions, updates and event declarations. Their very personal consumer advantage is moreover solid and surely supportive.

...more
Source : g2crowd.com
(Reviewed on 04 June 2019)
"I like work?"

What do you like best?

It makes my job easier, I don't have as many headaches. It is self explanatory a walk in the park compared to other places I've worked

What do you dislike?

It was difficult to go through the process of moving everything over

Recommendations to others considering the product:

Keep with it.

What problems are you solving with the product? What benefits have you realized?

Its just easier to use so I feel better and I'm nicer to the customer

...more
Source : g2crowd.com
(Reviewed on 23 May 2019)
"Helpshift lost our interest "

What do you like best?

Helpshift was easy for the techs to install and the training was a breeze. I personally thought helpshift was better for the Recruiters because they are not able to make the weekly meetings.

What do you dislike?

Faculty lost interest in helpshift because they prefer skype for business. I attribute this to us trying out different software so often recently because we are trying to be as efficient as possible.

Recommendations to others considering the product:

I believe helpshift is great for remote workers, it is like texting and people use that tool everyday and night. So I would personally recommend the use of helpshift outside of my organizations overall views.

What problems are you solving with the product? What benefits have you realized?

None as the faculty didn’t give it a fair testing opportunity because as previously stated they are already set to use skype for business and did not give helpshift a fair run. I think it far more efficient for the recruiters opposed to using skype.

...more
Source : g2crowd.com
(Reviewed on 23 May 2019)
"It helps!!"

What do you like best?

No matter what your problem is helpshift can fix it immediately!

What do you dislike?

I dislike that it is a little difficult to run the system.

What problems are you solving with the product? What benefits have you realized?

Any problem!

...more
Source : g2crowd.com
(Reviewed on 18 May 2019)
"Helpshift review! "

What do you like best?

Very easy interface to navigate, most employees caught on quickly

What do you dislike?

Has a noticeable lag during busy hours..

Recommendations to others considering the product:

Very easy to train and use

What problems are you solving with the product? What benefits have you realized?

Using for insurance customer support. Easier than system company has previously tried.

...more
Source : g2crowd.com
(Reviewed on 13 May 2019)
"helpshift review"

What do you like best?

Helpshift has very simple, clear and easy to use features, it gives you feedback immediately which is very good. customers do easily give feedbacks to sales agents and we can know there problems and respond appropriately.

What do you dislike?

I have not experienced much problems with this software only that it's price is a bit high though it gives a good service.

Recommendations to others considering the product:

helpshift is good software for businesses of all sizes and it is simple and productive as it improves customer relations to high degree. to those plan to use it go on and use it.

What problems are you solving with the product? What benefits have you realized?

it has solved customer related problems because customers can reach us and we cam respond to them with ease, so customer relationship has improved which a good thing to any business.

...more
Source : g2crowd.com
(Reviewed on 29 April 2019)
"Helpshift response software"

What do you like best?

Helpshift has both application and web that make it useful in dealing with customer queries.

it also easies workload because of chatbots and automated responses.

What do you dislike?

Helpshift has limited management of user roles and the little problem is experienced when using the application, though it offers quality responses

Recommendations to others considering the product:

It is more advisable to use this Helpshift because of its ability to reduce the workload as it has automated features.

What problems are you solving with the product? What benefits have you realized?

Customer support has helped a lot in responding to customers needs and also reduced workload.

...more
Source : g2crowd.com
(Reviewed on 24 April 2019)
""Outstanding Customer Service Platform!""

What do you like best?

Customization and straightforward entry. Correspondence and note taking for various tickets. It's exceptionally instinctive and clients appear to have ease with regards to discovering what they are looking for in FAQs. Their capacity to incorporate with your portable application to give an in-application bolster involvement to the clients is an or more. Helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination.

What do you dislike?

I would love to have the capacity to alter the notice sounds in Helpshift.

Recommendations to others considering the product:

Helpshift makes our work so natural by giving email support and Live Chat to help our clients as fast and as proficiently as could reasonably be expected.

What problems are you solving with the product? What benefits have you realized?

Helpshift licenses customer organization specialist to be profitable and saves time by having the ability to react to customer's request and handle issues quickly. It is in like manner easy to get help from a partner by giving the ticket to them, they can quickly see and scrutinize anyway the exchange. Favorable position I have recognized is the history that is secured when a comparable customer wrote in an other time, every one of that information is secured and can be gotten to.

...more
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Videos on Helpshift Youtube Official Channel

Helpshift Screenshots

Helpshift Demo - AI-Powered Case Management
Helpshift Demo - AI-powered Self Service Knowledge Base
Helpshift Demo - Proactive Campaigns
Helpshift Demo - Conversational Messaging Across All Digital Channels
Helpshift screenshot: Publish help articles on Helpshift's knowledge base where they're instantly synced to all users
Helpshift screenshot: Helpshift delivers actionable and critical data in a new dashboard
Helpshift screenshot: Helpshift Analytics provide insight into a range of metrics
Helpshift screenshot: Case management tools allow users to track customer issues
Helpshift screenshot: Metrics such as total issues, issues without prior FAQ views, deflections, and more can be tracked
Helpshift screenshot: Custom reports can be created
Helpshift screenshot: The search functionality allows users to find relevant information from the knowledge base/FAQs easily
Helpshift screenshot: Auto-responses aim to gather as much customer data as possible
Helpshift Demo - AI-Powered Case Management
Helpshift Demo - AI-Powered Case Management
Helpshift Demo - AI-powered Self Service Knowledge Base
Helpshift Demo - Proactive Campaigns
Helpshift Demo - Conversational Messaging Across All Digital Channels
Helpshift screenshot: Publish help articles on Helpshift's knowledge base where they're instantly synced to all users
Helpshift screenshot: Helpshift delivers actionable and critical data in a new dashboard
Helpshift screenshot: Helpshift Analytics provide insight into a range of metrics
Helpshift screenshot: Case management tools allow users to track customer issues
Helpshift screenshot: Metrics such as total issues, issues without prior FAQ views, deflections, and more can be tracked
Helpshift screenshot: Custom reports can be created
Helpshift screenshot: The search functionality allows users to find relevant information from the knowledge base/FAQs easily
Helpshift screenshot: Auto-responses aim to gather as much customer data as possible

Helpshift Awards

Download white papers and ebooks on Helpshift View All Downloads

by Helpshift
The Beginner's Guide to Customer Service Bots
This Guide helps to learn about Different touch points to invoke bots throughout the customer journey, Actionable steps...
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by Helpshift
How Customer Service Leaders Can Thrive Alongside Artificial Intelligence
In this AI Strategy whitepaper, you will learn: How AI can take over simple, time-consuming tasks, Tips on how to...
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