Helpshift is a live chat software that helps in delivering advanced and personalized customer support services, for better lead generation. It helps connecting with targeted customers with digital messaging via email, mobile apps, desktop apps and over web. The software offers next gen messaging powered by artificial intelligence and bots. It features built-in chatbots, AI-driven insights, live chat, asynchronous messaging, push and in-app notifications. Helpshift helps in minimizing response time and maximizing team efficiency, by sending auto response & auto routing issues to specific agents. You can automate routine data collection process with bots. It helps in knowledge management.
|Support||Business Hours Online||Customer Type||Freelancers Large Enterprises Medium Business Small Business|
|API||Contact||San Francisco, CA|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Live Chat Software Help Desk Software|
$95 /user/month billed Annually
All plans include these features
$135/user/month billed Annually
$160/user/month billed Annually
Disclaimer: The pricing details were last updated on 24/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: I like the it is very easy to use, it runs very smoothly and even if you don't know a lot you can still use it.
Cons: Sometimes can be a little slow, which is always fixable when I can do an update so it's usually solved pretty quickly.
Overall: Sometimes may be a little slow but other then that it's very efficient and I like using this software.
I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity to embed FAQ that spares time. I likewise love the wonderful way Helpshift is anything but difficult to utilize, and simple to monitor examination. Continuously solid!
I wish there was better pursuit usefulness to deal with past tickets. It would make following up on issues and checking on past contact with a client a lot less demanding.
It's anything but difficult to utilize and simple to break down your productivity(example Emails). Extraordinary cost also.
Our Customer Support truly depends on Helpshift and their stage. It's anything but difficult to perceive how well your group is getting along. The examination are first class!
Helpshift is extremely intuitive and user-friendly. It makes it easier to see all the support request in one place and organize issues efficiently.
I wish there was better search functionality to sort through past tickets. It would make following up on issues and reviewing past contact with a customer much easier.
highly recommend it simplifies large volumes of tickets and makes it easy to respond efficiently.
We use HS as the sole platform for all of our customer service inquiries. Through HS we are able to review our CSAT scores and metrics and improve our CX team.
What I like about Helpshift is the ease searching for old tickets and new tickets! It is great!
I do not like to use the Customer Issue Fields because it prolongs fixing the issue and getting back to customers.
Not using the customer issue fields! however, I do understand that it is a part of the job and is needed to work it.
Wine orders, complaints, missing purchases. I am able to realize all of the great ease of navigation.
I've experienced using various Customer Service tool and Helpshift is the best experience. Clutter-free UI, navigation friendly and relatively easy to learn and use.
Please implement an option to re-open tickets that were sent as resolved. There are times that this will be done by accident although we're just suppose to reply.
Easy to learn and use. One of the best UIs out there. Definitely a good investments for those prospective companies.
Mobile game customer support.
Helpshift is an amazing way to communicate effectively while having all the information you would need available.
Nothing, helpshift has made what was cumbersome and tiresome into something that is easy.
With helpshift we are able to verify traffic issues and app glitches and with getting screenshots very quickly it is an effective tool.
There's a lot of things helpshift brings to the table for the amount of work needed to integrate the library. You just need to call a few APIs and once the helpshift overlay comes up, helpshift takes over and does the rest.
The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity
Users will be able to give feedback much more easily without having to leave the app for a more fluid experience
It’s easy and straight forward. Helpshit support is there for any questions
Needs more features......................
Feedback from customers
Great tool used by our agents to respond to player issues.
Awesome tagging system and CIF that we can use to track player issues being reported and do thorough analysis based on the data being captured.
Amazing FAQ section that can be created using the tool. Very useful to avoid having huge spike in volume when there are outages in the game.
Survey system is very useful and helps gauge the player experience and satisfaction rating for the support received.
Tagging new issues is a concern. Agents need to manually tag each issue apart from the automated tags. We should have a way to automatically read keywords in the issue and automatically assign tags to the incoming volume of tickets.
make tagging more easier. based on keywords in the ticket helpshift should auto tag tickets which will help get meaningful data.
Great ticketing management system.
Great survey system in the tool. Useful and easy for players to rate the quality of support received.
Amazing analytic tools to understand the health of the game and metrics of each agent and incoming volume.
FAQs and game content can be created from inside the tool which is very useful in game for the players.
You can improve your customer service.
The SDK integration is very bad. There are not enough information about that.
The customer services has been improved.