Helpshift is a live chat software that helps in delivering advanced and personalized customer support services, for better lead generation. It helps connecting with targeted customers with digital messaging via email, mobile apps, desktop apps and over web. The software offers next gen messaging powered by artificial intelligence and bots. It features built-in chatbots, AI-driven insights, live chat, asynchronous messaging, push and in-app notifications. Helpshift helps in minimizing response time and maximizing team efficiency, by sending auto response & auto routing issues to specific agents. You can automate routine data collection process with bots. It helps in knowledge management.
| Support | Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | San Francisco, CA | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Live Chat Software Help Desk Software |
Disclaimer: The pricing details were last updated on 24/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Helpshift is Live Chat Software. Helpshift offers the following functionalities:
Learn more about Helpshift features.
The pricing for Helpshift starts at $95.00 per user per month. Helpshift has 3 different plans:
Learn more about Helpshift pricing.
Yes, Helpshift provides API.
I like that it was be used internally and with clients.
I can't think f anything at the moment.
Make the best use of it. It is a great tool for any company.
We are able to help our clients with questions they may have in a quick and easy manner.
Helpshift offers good two-way communication between the user and support people. Helpshift regularly updates its SDK to improve the user experience.
Nothing much I can say that I dislike about Helpshift. But there is the scope of improvement in terms of push notification that Helpshift sends.
It's a good software to connect and listen to your customer's queries. I recommend all to use this software in their app/games to connect with your users. In our company, we are using this for more than 4-5 years and it's a great experience.
We are using the Helpshift SDK to resolve the customer's problems. We have integrated Helpshift in our games to listen to the user's problem.
With the help of Helpshift, user's can reach to us and tell their problems that they are facing while using our products.
Helpshift is a very good tool for customer service requests for mobile apps. It is very easy to offer a fast customer support. Automations, FAQs and templates help you to deal with a lot of requests in your day-to-day business. Data and analytics in PowerBI are great too.
The handling of requests that come directly via web form or e-mail could be a bit better, mobile is clearly the focus here, but in general they continuously improve their product. We have been using Helpshift for a number of years and improvements have been introduced all the time.
It's the best way to provide customer service to mobile app users.
Easy to use and navigate through, user friendly
No spellchecker or grammar help, can't undo
Replying to customer feedback
The organizational process is relatively easy once you learn the work flow.
Shortcuts like Quick Replies and accessing FAQ entries (both published and unpublished) expedite time spent on support.
The Analytics section covers all the baseline info I like to see and more.
Too many SDK updates. I dislike having to beg engineering for devoted time to updating SDKs.
FAQ is limited in depth. I would like to see more than just Section > Question & Answer. Example: Section > SubSection > Question & Answer.
Fast and easy to use interface for immediate support agents to answer inquiries. Agents will need to get engineering support when creating tags and hs-tags for auto-sorting. They will also need to "think like an engineer" when creating views or searching messages, but the learning curve isn't too steep.
Fast response times. Easy management across team members. Ability to insert images to the FAQ has helped with providing updates to player base by focusing player attention to FAQ.
I like that you are able to tag feedback so that the appropriate team can monitor
That you can't export feedback into some sort of spreadsheet
Finding customer friction points and addressing them
I Ike that it's almost streamlined communication with our clients.
I dont like that when clients respond I am not notified.
We used it to solve any client and server issues with our company's application.
I like its live chat feature. Works best to people on the go to those who do not have time to call.
There are times I have to use tags manually to put a ticket to the right queue.
Hey, it's worth a try. There are customers who prefer texting than calling.
In customer service, it helps save customer's time in waiting a response via e-mail or IVR
The ability to sort tickets by tags and to set up multiple automation.
The lack of built-in language translation and the lack of ability to do custom signatures for each team member.
The Helpshift system is good if you are needing something to use for a small to the midsize userbase.
It allows my teams to rapidly find and answer tickets by tag and payment type
