Home/Live Chat Software/Helpshift
Updated on: August 19, 2022
Helpshift - Live Chat Software
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Helpshift

Official Website MOBILE-FIRST CUSTOMER SERVICE
(369 Ratings) Write Review

What is Helpshift and how does it work?

Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family.

Helpshift Awards

Helpshift Features Show All Features

Helpshift Technical details

Support Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California / +1 800-245-9165
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software Help Desk Software

Helpshift Pricing

Pricing ModelQuotation Based
Starter
Custom

Features

  • Web & Mobile In-App Messaging
  • Web & Mobile In-App Help Center
  • Mobile SDK Integration
  • Unlimited Help Center Articles and FAQs
  • QuickSearch Bot
  • Email Support
  • Text Messaging (SMS) Support
  • Agent Desktop
  • Single Sign On (SSO)
  • Out-of-Box Analytics and Reporting
  • Automated Issue Routing
  • Unlimited Agent Seats
  • Salesforce and Zendesk Integrations
  • Amazon Connect Integration
  • External Data and Systems Integration
  • 60 API Calls per Minute
Growth
Custom

Features

  • Includes features of Starter plan, plus
  • Customizable Bots
  • Visual Bot Builder
  • Issue-Routing Queues
  • Automated Agent Workload Balancing
  • Customizable Reporting
  • Team Management
  • SLA Management and Automations
  • Real-Time Operations
  • Analytics APIs
  • 300 API Calls per Minute
  • FAQ Scheduling
Enterprise
Custom

Features

  • Includes features of the Growth plan, plus
  • Intelligent Issue Classification
  • Intent-Based Routing
  • Named Customer Success
  • Manager
  • 1,500 API Calls Per Minute
  • Feedback Bots
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Disclaimer: The pricing details were last updated on 18/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Helpshift pricing.

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Helpshift vs Freshchat

Helpshift Reviews

OVERALL RATING
4.1
Based on 369 Rating(s)
Rating Distribution
  • 54.6 %
  • 39.3 %
  • 8.6 %
  • 1.7 %
  • 0.3 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Helpshift

Meet Helpshift, the leading AI-powered conversational customer service platform.
Meet Helpshift, the leading AI-powered conversational customer service platform.
Learn about Helpshift in 1-minute

Helpshift Screenshots

Dashboard
Guide: Zendesk Integration
Dashboard
Dashboard
Guide: Zendesk Integration

Helpshift FAQs

Helpshift is Live Chat Software. Helpshift offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about Helpshift features.

Yes, Helpshift provides API.

Download white papers and ebooks on Helpshift View All Downloads

by Helpshift
How Customer Service Leaders Can Thrive Alongside Artificial Intelligence
In this AI Strategy whitepaper, you will learn: How AI can take over simple, time-consuming tasks, Tips on how to...
read more
DOWNLOAD
by Helpshift
The Beginner's Guide to Customer Service Bots
This Guide helps to learn about Different touch points to invoke bots throughout the customer journey, Actionable steps...
read more
DOWNLOAD

Customers

Playrix
Playrix
Microsoft
Microsoft
Nordeus
Nordeus
Guiabolso
Guiabolso
Zynga
Zynga
Super Lucky
Super Lucky
Hutch
Hutch
Jam City
Jam City
VCA Animal Hospital
VCA Animal Hospital
Next Games
Next Games
Chatbooks
Chatbooks
TopHatch
TopHatch
Red Planet
Red Planet
Playdemic
Playdemic
Wooga
Wooga

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com