Freshdesk Reviews

User Rating

4.4/5 (Based on 2,474 Ratings)

Rating Distribution

Excellent
60.2%
Very Good
29%
Average
4.2%
Poor
1.5%
Terrible
5%

User Sentiments

User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support

Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System

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Review Summary

Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness.

Pros

Userfriendly and intuitive interface, making it easy for teams to adopt and use.
Offers a wide range of features and customization options to suit different business needs.
Provides robust reporting and analytics capabilities for datadriven decisionmaking.
Excellent customer support with quick response times and helpful resources.

Cons

Can be expensive for small businesses or those with limited budgets.
Some users find the reporting and analytics features to be complex or overwhelming.
Limited integration options with thirdparty applications compared to some competitors.
Occasional performance issues or downtime reported by some users.

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Reviews

BSub

December 12, 2024 Source: Trustpilot.com

Perfect for tickets

Perfect for tickets. Unfussy yet powerful

Neal Morgan

December 11, 2024 Source: Trustpilot.com

We are fully satisfied with FreshDesk

We are fully satisfied with FreshDesk. We have a history of supports, contacts and procedures going back 10 years!

Andrew B

December 6, 2024 Source: Trustpilot.com

It does what it is supposed to do for the most part.

It does what it is supposed to do and for the most part without issues. Sometimes there are random bugs. Typing in a ticket and for no reason it disappears when typing and does random keystroke shortcuts, happens across the floor rarely and randomly. Sometimes copy paste doesn't work fast and takes a few seconds to attach small file or image.

Odaine Hudson

December 5, 2024 Source: Trustpilot.com

Simplifying Customer Support with Ease

Freshdesk has been an incredible addition to our team. The platform is intuitive, making setup and onboarding effortless. The ticketing system keeps everything organized, while automation saves us from repetitive tasks.

Its analytics provide valuable insights, and seamless integrations with other tools make our workflow smoother. Plus, their support team is always responsive and helpful.

If you’re looking for an efficient and user-friendly customer support solution, Freshdesk is a fantastic choice!

Johan Declercq

December 5, 2024 Source: Trustpilot.com

Super product

Super product - Super helpdesk

help desk I-FX

December 5, 2024 Source: Trustpilot.com

Freshdesk staff and application are…

Freshdesk staff and application are great. So helpfull

Paula Coutinho

November 21, 2024 Source: Trustpilot.com

prompt effective responses

Date of experience: November 21, 2024

Georgia Hetherington

November 15, 2024 Source: Trustpilot.com

The support team at Freshdesk are fast

The support team at Freshdesk are fast, knowledgeable, and super helpful. One of the best support experiences. Very highly recommended.

Florian

November 14, 2024 Source: Trustpilot.com

Good solution!

Great product!

Kristinn Helgi Sveinsson

November 14, 2024 Source: Trustpilot.com

Very good ticket system

The ticketing system is easy to use, has a modern look and is highly flexible by automation rules.

Freshdesk Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Freshdesk?

Review Summary

Pros

Cons

BSub

Neal Morgan

Andrew B

Odaine Hudson

Johan Declercq

help desk I-FX

Paula Coutinho

Georgia Hetherington

Florian

Kristinn Helgi Sveinsson

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