Freshdesk Pricing Plans 2025: Which Plan Is Right for Your Support Team

Freshdesk is a widely trusted customer support platform known for its scalability, multi-channel engagement, and powerful automation tools. In 2025, Freshdesk continues to offer a flexible range of pricing plans that cater to businesses of all sizes—from agile startups to complex enterprises. Choosing the right plan depends on factors like your team size, ticket volume, support channels, and reporting needs.

To help you navigate these options, this detailed guide breaks down Freshdesk’s 2025 pricing plans, features, and ideal use cases. Plus, we’ve included insights from our SaaSworthy experts—who specialize in evaluating SaaS tools—to give you clear, expert-backed recommendations on which plan offers the best value based on real-world business scenarios. But before we dive in, here is shortlist of top helpdesk software:

Overview of Freshdesk Pricing Plans 2025

Source: YouTube

 

Freshdesk pricing is based on a per-agent, per-month model with options for monthly or annual billing. Annual billing offers discounted rates. The main plans available are:

All plans include unlimited agents, but features vary significantly across tiers.

These structured tiers ensure businesses can scale at their own pace without overpaying for unnecessary features. With increasing complexity, each higher-tier plan builds upon the previous one, offering enhanced tools, deeper customization, and improved support.

SaaSworthy Insights (§SW)

• Freshdesk starts at $15/agent/month, which is approximately 21% below the average help‑desk software benchmark of $19/agent/month

• The platform scores an impressive 4.6/5 from ~3,000 user ratings, with a 98% SW Score, reflecting high satisfaction.

• It offers a free-forever plan and integrates with over 1,000 marketplace apps.

Detailed Breakdown of Each Freshdesk Pricing Plan

Freshdesk Growth Plan

Cost: $15 per agent/month (annual billing)
Best for: Small businesses needing basic support

Key Features:

• Ticket management via email and social channels

• Customer portal and knowledge base

• Basic reporting and analytics

• SLA management and business hours configuration

• CSAT surveys and time tracking

• Access to Freshdesk’s marketplace integrations

• 24/5 phone support

Growth is the entry-level paid plan, offering foundational tools that help small businesses streamline their customer service operations without overwhelming complexity.

Freshdesk Pro Plan

Cost: $49 per agent/month (annual billing)
Best for: Growing teams with complex support needs

Additional Features over Growth Plan:

• Advanced ticketing features and routing rules

• Custom support portals and custom objects

• Enhanced SLA policies and compliance options

• Multilingual knowledge base

• Custom roles, permissions, and team segmentation

• Custom reporting and advanced dashboards

• Freddy AI (basic capabilities)

• Agent shift management

The Pro plan is ideal for scaling companies that need more control, personalization, and detailed insights from their support operations.

Freshdesk Pro + AI Copilot Plan

Cost: $78 per agent/month (annual billing)
Best for: Teams wanting AI-powered productivity

Includes Everything in Pro, Plus:

• Freddy AI Copilot bundled in

• Smart ticket summarization

• Suggested responses and next steps

• Predictive ticket fields

• Workflow automation using AI

• Enhanced deflection and self-service powered by AI

This plan is perfect for support teams looking to boost efficiency and reduce response times using cutting-edge AI assistance. It automates repetitive tasks and helps agents focus on complex queries.

Freshdesk Enterprise Plan

Cost: $79 per agent/month (annual billing)
Best for: Large organizations with advanced compliance needs

Additional Features over Pro Plan:

• Skill-based ticket assignment

• Sandbox environment to test workflows

• Approval workflows and advanced workflow automation

• Custom agent roles with granular controls

• Audit logs and IP whitelisting

• Enhanced security and data controls

• Dedicated account manager and onboarding support

• 24/7 priority support

The Enterprise plan is tailored for companies in regulated industries or with stringent internal policies. It includes the highest level of security, configurability, and operational control.

Also Read: Clover POS Pricing in 2025: Hardware, Software & Subscription Cost

Comparing Features Across Plans

Who Should Choose Which Plan?

• Growth Plan: Best for small businesses or startups that want a low-cost but scalable support solution.

• Pro Plan: Ideal for fast-growing teams that require advanced workflows, custom data, and smarter ticketing systems.

• Pro + AI Copilot Plan: Tailored for businesses aiming to improve support productivity with AI while keeping Pro-level control and customization.

• Enterprise Plan: Built for enterprises needing robust security, compliance, workflow governance, and high-volume support operations.

Additional Considerations

Pricing Model

Freshdesk charges per agent, so pricing scales linearly with team growth. Planning headcount and estimating ticket volumes can help forecast future costs accurately.

Billing Options

Annual billing saves money versus monthly pricing, especially when onboarding large support teams.

AI Capabilities

The addition of Freddy AI Copilot in the Pro + AI and Enterprise tiers provides a meaningful productivity boost, with automation, intelligent suggestions, and summarization of customer interactions.

Customization & Compliance

The higher the tier, the more granular the customization and compliance controls. Enterprise organizations especially benefit from audit logs, approval workflows, and sandbox testing.

Also Read: Top 50 Helpdesk Software Statistics in 2025

What SaaSworthy Experts Say About Freshdesk Pricing

SaaSworthy experts generally view Freshdesk’s 2025 pricing structure as fair, flexible, and transparent, especially for a platform of its scale and capabilities. According to their analysis, Freshdesk continues to strike a solid balance between affordability and depth of features, making it a top contender in the customer support software space.

Strong Value Across Tiers

Experts highlight the Growth plan as one of the best-value entry points in the industry, offering critical support features like ticketing, knowledge base, and SLA management at a price point that’s accessible for most startups and small businesses. For many companies, this plan serves as an affordable launchpad to implement structured support workflows without requiring a large budget.

Pro Plan: Feature-Rich and Scalable

The Pro plan receives praise for its scalability and customization, especially with its support for custom objects and advanced routing. SaaSworthy notes that this tier is particularly suited for growing teams that need more than just basic ticketing but aren’t yet ready for enterprise-level complexity.

AI Copilot: A Competitive Differentiator

The inclusion of Freddy AI Copilot in the Pro + AI Copilot plan is seen as a smart move. According to SaaSworthy, bundling AI features at a price significantly lower than many competitors makes Freshdesk a leader in AI adoption for SMB support teams. The AI Copilot’s ability to assist with summarization, suggested replies, and intelligent automation offers real-time productivity gains that justify the added cost.

Enterprise Tier: Premium Features at a Reasonable Price

While some enterprise tools can price themselves out of reach, Freshdesk’s Enterprise plan at $79 per agent/month is considered highly competitive given its feature set. SaaSworthy emphasizes that audit logs, sandbox environments, approval workflows, and enhanced security justify the cost — especially for companies in regulated sectors like finance, healthcare, and government.

Final Verdict from SaaSworthy

“Freshdesk remains one of the most accessible and scalable helpdesk solutions on the market in 2025. Its pricing model aligns well with its feature progression, and the addition of AI makes it a forward-thinking option for support teams of all sizes.”

Frequently Asked Questions (FAQs) on Freshdesk Pricing

Which Freshdesk pricing plan offers the best value for a growing support team in 2025?

The Pro plan at $49/agent/month is considered the best value for growing support teams. It includes advanced ticketing, custom reporting, custom objects, and multilingual support—making it ideal for scaling operations.
For teams seeking a productivity edge through automation and AI, the Pro + AI Copilot plan at $78/agent/month bundles Freddy AI, delivering significant time-saving benefits.

How do automation features differ between Freshdesk’s Growth and Pro plans?

The Growth plan includes basic automation such as ticket dispatch, time tracking, and SLA configurations.
In contrast, the Pro plan adds more advanced automation, including custom workflows, routing rules, agent shift management, and basic Freddy AI features for smarter ticket handling.
If you opt for Pro + AI Copilot, you gain access to full AI-driven capabilities like suggested responses, ticket summarization, and predictive ticket fields.

What security enhancements does the Freshdesk Enterprise plan offer?

The Enterprise plan significantly strengthens security and compliance by including:

• IP whitelisting

• Audit logs

• Sandbox environment for testing workflows

• Approval workflows

• Custom agent roles with granular permissions

• Dedicated account manager and 24/7 support

These features make it ideal for organizations in regulated industries or those with strict internal policies.

Is there a big difference in reporting across Freshdesk plans?

Yes, reporting capabilities expand with each tier:

• Growth includes time tracking and helpdesk performance metrics.

• Pro introduces custom dashboards, SLA analytics, and more granular reporting tools.

• Enterprise takes it further with audit-level reporting, offering full transparency and traceability for compliance needs.

Which Freshdesk pricing plan best aligns with my team’s size and support needs?

Can I test Freshdesk pricing plans before committing?

Yes. Freshdesk offers free trials of all paid plans, allowing you to explore features and evaluate fit before purchasing. This helps assess actual usage, integration needs, and total cost, including optional add-ons (like AI or Omnichannel).