Agiloft Alternatives and Competitors

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc.

HubSpot's Service Hub is a comprehensive, cloud-based Help Desk solution designed to revolutionize customer service. With an array of robust tools, it empowers businesses to deliver unparalleled and efficient customer experiences at any scale. The platform is intuitive and integrates seamlessly with the company's operations, facilitating a self-service approach that customers appreciate. By implementing Service Hub, not only to streamline the support processes, but also cultivate a community of satisfied advocates, eager to spread the word about the exceptional service. This turnkey solution is the linchpin for building lasting customer relationships and fostering business growth through positive engagement.

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets.

Movidesk is a versatile help desk and service desk service solution that offers you smart features to facilitate effective client as well as internal communications. It speeds up encounters and records their history, resulting in much more structured and efficient assistance. With Movidesk, you get multiple channels on a single system and all communication channels (email, phone, chat, and Facebook) are centralized on a single platform. This streamlines your support process while still providing your customers with a unique experience. The platform helps you organize your customer care department and eliminates the need for spreadsheets since everything is in one spot. Also, no technical or programming experience is necessary to set up the tool. You can add MoviBot to your Movidesk system to automatically manage calls through chat, screen service, and respond to common customer queries. You can control calls through chat, undertake service screening, and respond to consumers' major queries swiftly and automatically. Chatbots by Movidesk enables commonly asked queries to be addressed rapidly, minimizing client wait times. Additionally, the platform is intended to be as user-friendly as possible.

Raiseaticket’s Free Ticketing Helpdesk System makes managing customer interactions and streamlining support workflows simple and efficient. Built to centralize communication across multiple channels, it eliminates the chaos of cluttered inboxes, allowing support teams to stay organized and responsive. Automated workflows ensure no ticket is ever overlooked, boosting team productivity and customer satisfaction. With powerful, data-driven insights, businesses can track team performance through clear metrics and actionable reports. The multiple SLA feature guarantees timely responses and accountability, setting a high standard for support excellence. Secure, cloud-hosted, and GDPR-compliant, Raiseaticket ensures your data is protected while remaining easy to set up and operate. Perfect for businesses seeking professional-grade support without the high cost, Raiseaticket offers all these benefits for free. The premium Office 365 unified mailbox upgrade provides even greater efficiency and scalability for growing businesses.

osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises.

Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Grogias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Georgia, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their customers’ data completely safe.

SAAS First AI takes the reins, handling queries instantly and freeing up valuable time for their core tasks. Gain profound insights into customer behaviour with real-time data and analytics, enabling informed decisions and boosting engagement. Enjoy comprehensive features completely free of charge, simplifying communication with their support team and enhancing effectiveness for their customers. Store unlimited data to understand preferences deeply and connect with their audience by delivering the right message at the right time. Effortlessly track campaign goals and performance with advanced reporting tools, identifying key actions driving success. Display marketing campaigns across multiple channels to enhance engagement. Never miss a task again log and resolve every issue with ease. Simplify their workflow, create tasks effortlessly, and monitor project management from start to finish. Boost productivity through seamless cross-team collaboration, making it easier to achieve their objectives. Grow their business and elevate customer support with this AI-First Help Desk, their ultimate partner in delivering outstanding customer experiences.

Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software.

UseResponse is a holistic customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can efficiently chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes efficient provisions for help desk and ticketing in a way that helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce.

UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk.

Helpspot is a help desk software that converts inbound support requests into tickets, making it easier for support teams to handle tickets and connect with requesters to address issues. It's a step up from utilising basic email accounts to handle support queries. HelpSpot includes the essential tools for managing support requests and keeping teams in sync. It arranges tickets in a centralised inbox so that agents can see all incoming requests in one place and allocate the requests to themselves or others. Tickets disappear from the central inbox and reappear in the Agent Queue once allocated. As a result, it's clear who's in command. Internal notes allow agents to communicate within a ticket, eliminating the need for external messaging apps. Collision detection, on the other hand, alerts agents in real-time whether another agent is viewing or working on a request, assisting in the clarification of a team workflow. Pre-approved email templates, an internal knowledge base, customer self-service portals, reporting tools, and automation rules are among the software's additional features.

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

Issuetrak is an issue-tracking software that can be easily configured to suit the needs of businesses. It simplifies operations by managing complaints, customer support requests, workflow management, help desk tickets, and other tasks. With Issuetrak's automation system, day-to-day operations become more organized by defining unique processes and customizing management. The software comes with in-built features such as report generation, task management, alerts, and notifications to help users stay on top of all the issues reported by customers or employees. Users can also add notes to manage these issues effectively. Additionally, Issuetrak is highly customizable making it easy to integrate into existing systems.

Microsoft Dynamics 365 Customer Service empowers representatives with AI-driven tools and automation to deliver exceptional support. With Copilot, agents can quickly diagnose, troubleshoot, and draft responses, saving time. AI features like sentiment analysis, knowledge article recommendations, real-time translations, and transcriptions ensure agents are well-prepared for every interaction. Intelligent routing matches cases to the best agents, improving first-call resolutions, while Microsoft Teams integration enables seamless collaboration with experts. Generative AI-powered bots and IVR systems deliver real-time, human-like interactions, and automation simplifies routine tasks. Personalized community portals connect users and experts, fostering collaboration and insights. AI-driven forecasting helps businesses plan staffing based on trends and case volumes. With support across email, social media, and virtual assistants, businesses meet customers where they are. Real-time translation, intent recognition, and tailored recommendations enhance engagement. Microsoft Dynamics 365 transforms customer service into an intelligent, efficient, and customer-focused operation for a superior experience.

lemtalk software is a platform used to engage customers with website Live Chat. The software offers tickets to automate tasks and answer the tickets from Slack. Engage better conversations with your website visitors and create in-depth FAQ pages. Collaborate with your team to measure the performance of business. Small, Medium and Large companies make use of the software.

Introducing Pulsedesk – the revolutionary helpdesk system that will revolutionize how to manage customer requests! With Pulsedesk, can now efficiently collect, manage and analyze customer requests from all channels with a single ‘window’. Streamline the workflows and save valuable time by having a unified view of customer requests while being able to respond quickly with precision. This one-of-a-kind helpdesk system is designed to meet the needs of professionals who want to stay ahead of their customers’ needs. Pulsedesk offers an unbeatable combination of effortless setup along with robust features such as comprehensive reporting, customer segmentation and advanced filters. Its intuitive user interface makes it easy to use and its understanding of incoming tickets ensures that no request goes unanswered or overlooked. Plus, its seamless integration with the most popular solutions guarantee that all requests are handled quickly and accurately every time. Try it today and experience the power of universal helpdesks at the fingertips!

Ariglad's Knowledge Base API. This revolutionary product gives their team AI superpowers, making the job of handling customer tickets a breeze. With Ariglad, gone are the days of manually sorting through countless customer inquiries and updating their knowledge base accordingly. This powerful AI technology does all the heavy lifting for them. Simply send a link to their knowledge base and watch as this AI analyses tickets and generates updates needed to their database. As a result, their knowledge base will always stay up-to-date and relevant, ensuring their customers receive the most accurate and efficient support. But that's not all. With Ariglad, they'll also be able to export at least 10 customer tickets, all centered around the same question or topic. This not only saves time and effort but also gives them valuable insight into what their customers are asking and how to improve their support. And don't worry, they take data security seriously. This product is 100% compliant, and we even provide them with login details for added peace of mind.

ASC is a contract lifecycle management (CLM) solution automates and simplifies buy-side, sell-side, employee, HR and other contract management needs including negotiation, templates and clause libraries. It is also suitable for all size of organizations.

Agiloft Contract Management looks after every minute detail associated with managing contractual agreements. Such a system offers the client company financial backup for savings related to purchasing, enables efficient sales cycles and lowers financial risks phenomenally. Agiloft Contract Management has been recognised as a leader in the field of contract management and its AI facility is easy to set up and modify according to the required configurations. Further, Agiloft has earned its name as one of the top providers for use cases concerning legal and enterprise, procurement and sales. The entire platform has been designed as a no-code entity and the contract management suite comes with the best available practice functionality. This is absolutely concerning buying and selling-side contract management that includes repository and templates, built-in AI, flexible workflow approvals, automated notifications, security and compliance safeguards, besides smooth integration with the existing systems. Further, clients can access all of their organisational contracts through the intuitive dashboard that provides relevant charts, reports and repository information.