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Showing 81 - 14 of 132 Products

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Keeping logo
Gmail Inbox Sharing Made Easy! 4.5 Based on 42 Ratings
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What is Keeping and how does it work?

Gmail's Keeping feature makes it easy to manage customer support from within Gmail. Create and assign tickets, track response times, and gain insights to help improve operations. Automatically assign tickets, set priority and tags, or change ticket statuses based on the content of support requests. Connect Keeping to Shopify and view customer's order info inside Gmail. Streamline operations and free up time for more important tasks with this time-saving tool. Get the most out of the customer support operations and help the team deliver the best service.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 82%
  • Reviews 60%
  • Momentum 64%
  • Popularity 77%

Keeping Pricing

  • Free Trial Available
  • Starts at $8.00.

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

UseDesk logo
Omnichannel support platform 5 Based on 2 Ratings
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What is UseDesk and how does it work?

UseDesk is a Cloud Software for Customer Support. UseDesk is useful for companies that are fed up with using different interfaces for interaction with their customers, keeping text templates in Word files and keeping the request report in Excel. Connect all your communication channels and process customer requests in one user-friendly interface.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 85%
  • Reviews 60%
  • Momentum 66%
  • Popularity 75%

UseDesk Pricing

  • Free Trial Available
  • Starts at $45.00.

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Plumsail HelpDesk logo
The smart helpdesk for you 4.7 Based on 5 Ratings
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What is Plumsail HelpDesk and how does it work?

Plumsail HelpDesk is an advanced help desk tool developed to assist online businesses in sending tickets to external websites with attachments and a mobile-friendly view. It allows you to generate tickets and get reports on your support team's performance, and E-mail communications from your customers display in HelpDesk right away. With Plumsail HelpDesk, you can automate repetitive activities using triggers and schedules. With the assistance of a unique web-widget for external sites, customers no longer need to leave your site to submit tickets since they can do so using the ticket submission form. You can customise triggers, ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk with Plumsail. Users can provide solutions to the most frequent queries to assist their consumers using the knowledge base. With your HelpDesk data, you can evaluate the efficiency and intensity of HelpDesk use, each agent's own productivity, identify the most active requesters, and do other types of data analysis too with Plumsail HelpDesk. Additionally, using Microsoft Flow, you can connect your help desk to social media and other sources.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 88%
  • Reviews 66%
  • Momentum 63%
  • Popularity 66%

Plumsail HelpDesk Pricing

  • Free Trial Not Available
  • Plumsail HelpDesk Offers Custom plan.

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Ameyo Fusion CX logo
Experience unified help desk monitoring with omnichannel interaction solution 2.8 Based on 2 Ratings
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What is Ameyo Fusion CX and how does it work?

Ameyo Fusion CX is an omnichannel help desk ticketing software that allows agents to handle customer support tickets across various channels from a unified interface. It helps admins track all of their customer support queries and assign or rout them to the right agent. With this ticketing software, companies can support customers on their preferred channels whether it’s email, voice, chat or social media. Ameyo Fusion CX helps users to define their own business-specific configurations, customize their dashboards and reports, create their own rules, manage their business prompts and more. It also works as collaboration software, enabling team members to communicate and interact with each other. Ameyo Fusion CX can be integrated with pre-existing business tools to increase its usefulness. With features like screen pop, toolbar integration, two-way synchronization of information, agents get to draw customer-related information in real-time while answering their calls to improve the overall experience.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 82%
  • Reviews 71%
  • Momentum 63%
  • Popularity 81%

Ameyo Fusion CX Pricing

  • Free Trial Not Available
  • Ameyo Fusion CX Offers Custom plan.

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Revelation helpdesk logo
Your customers deserve the best 4.1 Based on 9 Ratings
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What is Revelation helpdesk and how does it work?

Revelation helpdesk software, Convert and organize emails into tickets with our automatic "Email to Ticket" parser. The individually branded Self Service Interface provides a personalized experience for your end-users and their managers to log new tickets, view current tickets and dashboards. Connect with users and solve issues quickly using Live Chat.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 85%
  • Reviews 65%
  • Momentum 61%
  • Popularity 73%

Revelation helpdesk Pricing

  • Free Trial Available
  • Starts at $19.00. Offers Free-forever plan.

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Workhub Tasks logo
Automatic Ticket Generation Write a Review
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What is Workhub Tasks and how does it work?

WorkHub Tasks is the perfect combination of performance, productivity, and precision. It’s a revolutionary way to manage customer service and team collaboration by eliminating tedious, time-consuming tasks. With WorkHub Tasks users can effortlessly maintain a steadfast level of customer service. Unify all the desired channels into one organized and intuitive system. Enjoy comprehensive access to insights that facilitate proactive decision-making and a better understanding of customer needs all at the same time! Never worry about repetitive tasks again with WorkHub Tasks they’ll be simplified, automated, and effortless! That means streamlined decision-making processes, cost savings in overhead expenses, increased efficiency gains for the business operation as a whole, and the best possible outcomes for both the customers and team members. Experience next-level support performance with WorkHub Tasks. Increase satisfaction through improved service capabilities without sacrificing attention to detail or prioritizing one task over another. Transform how they do business today by reinventing how support interacts with customers tomorrow!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 90%
  • Reviews 60%
  • Momentum 64%
  • Popularity 71%

Workhub Tasks Pricing

  • Free Trial Not Available
  • Starts at $39.00.

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Thena logo
Acquire, Service & Grow customers in Slack Write a Review
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What is Thena and how does it work?

Introducing Thena, the high-tech customer service solution designed to streamline communications and improve business productivity. Thena provides cutting-edge auto-detection of customer requests from thousands of Slack messages, as well as the ability to assign, close, convert, and review incoming customer requests. With Thena, you can gain valuable insights into customer interactions and take advantage of powerful features to reply from any platform. With Thena, no customer service request goes unresolved. Thena is the perfect solution for enterprises that want to maximize efficiency and boost customer satisfaction. Ideal for busy professionals, Thena offers a seamless, multi-channel support system that can help everyone achieve their goals with ease. Get Thena now and empower your business to provide exceptional customer service!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 80%
  • Reviews 60%
  • Momentum 67%
  • Popularity 75%

Thena Pricing

  • Free Trial Not Available
  • Starts at $5.00. Offers Custom plan.

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Pulsedesk logo
Dependable Help Desk Software for Exceptional Customer Service Write a Review
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What is Pulsedesk and how does it work?

Introducing Pulsedesk – the revolutionary helpdesk system that will revolutionize how to manage customer requests! With Pulsedesk, can now efficiently collect, manage and analyze customer requests from all channels with a single ‘window’. Streamline the workflows and save valuable time by having a unified view of customer requests while being able to respond quickly with precision. This one-of-a-kind helpdesk system is designed to meet the needs of professionals who want to stay ahead of their customers’ needs. Pulsedesk offers an unbeatable combination of effortless setup along with robust features such as comprehensive reporting, customer segmentation and advanced filters. Its intuitive user interface makes it easy to use and its understanding of incoming tickets ensures that no request goes unanswered or overlooked. Plus, its seamless integration with the most popular solutions guarantee that all requests are handled quickly and accurately every time. Try it today and experience the power of universal helpdesks at the fingertips!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 90%
  • Reviews 60%
  • Momentum 61%
  • Popularity 68%

Pulsedesk Pricing

  • Free Trial Available
  • Starts at $8.00.

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Little SaaS Communication logo
Customer Helpdesk Platform 5 Based on 1 Ratings
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What is Little SaaS Communication and how does it work?

Communication is An all-in-one team collaborative platform built on unified data and streamlined processes so it can resolve more conference quickly.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 83%
  • Reviews 64%
  • Momentum 63%
  • Popularity 78%

Little SaaS Communication Pricing

  • Free Trial Not Available
  • Starts at $30.00. Offers Free-forever and Custom plan.

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Siit logo
Internal Help Desk Software for Employees Write a Review
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What is Siit and how does it work?

Siit is the essential tool for HR, IT & Operation teams to build strong interactions with employees. It gives team a service experience like no other. Siit eliminates common employee request hassles and facilitates communication through existing channels such as Slack, MS Teams, emails, etc. Additionally, it helps to automate tedious processes and keep track of every action - thus enabling a great level of control over the employee experiences. With siit teams can provide dedicated support for their employee’s requests simply and efficiently. This one-stop solution is designed specifically for professionals working in these industries who don’t have time to waste on manual tasks or inefficient communication - but instead need a powerful tool to streamline operations with ease and success. Thanks to siit's advanced analytics feature, teams can better understand their performance metrics and quickly identify areas for improvement.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 82%
  • Reviews 60%
  • Momentum 65%
  • Popularity 72%

Siit Pricing

  • Free Trial Not Available

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sugar Serve logo
Customer Service Solution Write a Review
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What is Sugar Serve and how does it work?

Sugar Serve is a dependable customer service solution that has what it takes to ensure excellence in customer service. This straightforward and intuitive platform allows customer service team members to easily respond to customer inquiries in real time, optimizing the flow of interaction. Sugar Serve gives the team access to all of their customer data and insights in one place, allowing them to quickly find and answer questions. Their customer service heroes will have the best tools at their disposal with Sugar Serve’s advanced automation, customized ticket routing, and online self-service options. With Sugar Serve, users can give their customers an experience like no other. They understand everyone’s different needs and preferences when it comes to interacting with customer service teams, so the customizable solution round out the user experience. Whether the customers want immediate phone call support or prefer using the easy-to-use webpage interface, they can make sure they get exactly what they need fast. All these features help reduce wait times while improving the quality of the services ultimately making for a kinder, gentler form of customer service that prioritizes satisfaction. At Sugar Serve, they are committed to making sure every encounter between business owners and their customers results in a positive experience through powerful technology solutions backed by proactive engagement. Let us take care of the heavy lifting so the team can focus on what matters most creating sustainable relationships with clients. Trust us with the customer interactions today!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 90%
  • Reviews 60%
  • Momentum 61%
  • Popularity 62%

Sugar Serve Pricing

  • Free Trial Not Available
  • Sugar Serve Offers Custom plan.

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpRealm logo
Create support requests with ease Write a Review
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What is HelpRealm and how does it work?

HelpRealm is a Saas service support system that allows one to create support requests using the personal workspace contact form where they specify textual content and attachments. The system creates a smooth communication platform for small teams and freelancers. It widely manages groups, agents and other system settings while keeping the users notified about the ticket events via email. This platform supports features like personal support contact form, unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would be displayed.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 91%
  • Reviews 60%
  • Momentum 60%
  • Popularity 61%

HelpRealm Pricing

  • Free Trial Not Available

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SympoQ logo
Automated Help Desk Write a Review
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What is SympoQ and how does it work?

Built for customer support teams, as well as the customers, SympoQ is an intuitive and flexible help desk system built to manage and automate customer service and support activities from a single place. SympoQ can be set up and available for operations in less than 10 minutes with its flexible and easy to use configuration. With SympoQ, your customer support takes advantage of a robust support system that keeps your customers informed and in control of their issues. It allows you to take customer requests and assign them to the relevant functional area or agents for follow-up. The SympoQ customer portal is accessible 24/7 with self-service capabilities. Customers are able to search for solutions from the knowledge base without the need of contacting the help desk. The portal enriches customer experiences and results in increased loyalty from customers. SympoQ is customizable to business profile to deliver solutions that can satisfy complex requirements without becoming burdensome. Appearance and localization, email templates, they are all customizable. You can even set a public or a private site, choosing between internal or external help desk depending on your customers and support processes.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 87%
  • Reviews 60%
  • Momentum 62%
  • Popularity 65%

SympoQ Pricing

  • Free Trial Available
  • Starts at $79.00.

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sirportly logo
Powerful help desk software 4.3 Based on 6 Ratings
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What is Sirportly and how does it work?

Use Sirportly to increase customer satisfaction by ensuring that everyone receives a fantastic support experience with your company. Ensuring that your team can respond to customers quickly & helpfully is key to building happiness. The tools provided by Sirportly are designed with this in mind and we’ve highlighted some below.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 81%
  • Reviews 66%
  • Momentum 62%
  • Popularity 68%

Sirportly Pricing

  • Free Trial Available

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

DiamanteDesk logo
customer support software to meet your unique needs 4.3 Based on 3 Ratings
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What is DiamanteDesk and how does it work?

DiamanteDesk - easy-to-use help-desk Open Source support ticketing system and customer service solution that meets unique business requirements for eCommerce. DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new level.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 79%
  • Reviews 65%
  • Momentum 64%
  • Popularity 71%

DiamanteDesk Pricing

  • Free Trial Not Available
  • DiamanteDesk Offers Free-forever plan.

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Slaask logo
The Customer Service App For All Slack Users 4.7 Based on 16 Ratings
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What is Slaask and how does it work?

Slaask gives users the power to reach customers and leads like never before! With the $100 in free Slack credits, users can provide a high-quality and easy-to-use platform for the interactions between users and their target audience. Through Slaask, conversations are more efficient and effective than ever before, allowing for an efficient workflow that adds value to both of business and customer engagement. Stay connected no matter where their contacts are be it on the website, Facebook page, Twitter page, iOS app, Android app or mailbox. Bringing everything into one intuitive interface allows for conversations that span multiple sources with ease. All of this with minimal effort makes Slack a great investment for companies of all sizes looking to foster meaningful connections with their clients. They firmly believe that interaction with patrons should be as straightforward and enjoyable as possible! With this cloud-based software, visitors can access messaged directly from the bottom right corner of their web browser without having to switch screens or log in elsewhere. This increased accessibility boosts successful sales performance while delivering outstanding support experiences every time! Team collaboration is key in accomplishing goals efficiently. Slack provides an ideal environment for memorizing topics quickly as well as quickly sharing ideas between team members away from the chaos of direct messages or emails. A streamlined approach helps streamline discussions between members who might be located anywhere on the globe product updates become simple tasks instead of time sinks! Additionally, shared files allow everyone to work together without having to constantly reattach the same document at different stages of a project's life cycle. For faster communication and maximum satisfaction between users and clients no tool comes close to Slaask's superior service standard today! Try out this free trial today with $100 worth of bonus credits to unlock powerful tools tailored towards successful client engagement efforts for businesses everywhere!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 86%
  • Reviews 60%
  • Momentum 60%
  • Popularity 76%

Slaask Pricing

  • Free Trial Available
  • Starts at $26.00.

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

OfficeAmp logo
Internal help desk for employees’ request management 4.2 Based on 11 Ratings
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What is OfficeAmp and how does it work?

OfficeAmp is an office management software that increases the productivity of the employees by providing them with instant results. It acts as an internal help desk that is established within the organization to manage the request of the employees. It works within your instant messenger and acts as an integrated issue manager. OfficeAmp integrates IT Tickets and service orders of the workplace in a single place. It allows the employees to create an issue by logging in any time. After that, the system assigns the issue to the concerned person and avails the progress report of the issue until it is resolved. It helps you to manage the ticket till the end and analyze the key metrics of its resolution rates and speed on the dashboard. It even incorporates a robust base of knowledge of all the things available around the workplace such as guest wifi password, travel policy, and pay stubs. It has an employee notification system and mail delivery management inside Slack. This is a smart platform that comes with a Frontdesk Assistant that enables efficient and engaging visitor management.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 84%
  • Reviews 64%
  • Momentum 61%
  • Popularity 63%

OfficeAmp Pricing

  • Free Trial Available
  • Starts at $1.00. Offers Custom plan.

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CRMdesk logo
Help and support your customers and staff 4 Based on 111 Ratings
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What is CRMdesk and how does it work?

CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 81%
  • Reviews 64%
  • Momentum 62%
  • Popularity 64%

CRMdesk Pricing

  • Free Trial Available

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Helpspot logo
Assist more clients with an organised help desk 4.1 Based on 24 Ratings
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What is Helpspot and how does it work?

Helpspot is a help desk software that converts inbound support requests into tickets, making it easier for support teams to handle tickets and connect with requesters to address issues. It's a step up from utilising basic email accounts to handle support queries. HelpSpot includes the essential tools for managing support requests and keeping teams in sync. It arranges tickets in a centralised inbox so that agents can see all incoming requests in one place and allocate the requests to themselves or others. Tickets disappear from the central inbox and reappear in the Agent Queue once allocated. As a result, it's clear who's in command. Internal notes allow agents to communicate within a ticket, eliminating the need for external messaging apps. Collision detection, on the other hand, alerts agents in real-time whether another agent is viewing or working on a request, assisting in the clarification of a team workflow. Pre-approved email templates, an internal knowledge base, customer self-service portals, reporting tools, and automation rules are among the software's additional features.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 88%
  • Reviews 60%
  • Momentum 60%
  • Popularity 68%

Helpspot Pricing

  • Free Trial Available

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Grasp logo
Elevating Customer Conversations with AI-Powered Insights. Write a Review
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What is Grasp and how does it work?

Introducing Grasp, next-generation customer conversations platform fueled by the power of AI. At Grasp, we’re redefining the art of customer interaction by providing team with complete oversight of customer service exchanges, transforming routine talks into actionable insights that spur growth and customer satisfaction. Imagine every interaction with the customers meticulously organized in a singular, cohesive timeline — this is the clarity and continuity Grasp offers. With each contact moment pinpointed, the support team can deliver accurate, personalized service from the get-go, embodying the ethos of "first time right, every single time." It’s about proactivity — reaching out with relevant discussions based on finely tuned insights into what customers crave to hear. That's the kind of service that doesn’t just satisfy but truly delights. Grasp is more than a tool; it’s a catalyst for positive energy that the team, and customers will experience with every interaction.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 87%
  • Reviews 60%
  • Momentum 60%
  • Popularity 70%

Grasp Pricing

  • Free Trial Available

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