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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Agiloft logo
Help Desk Software

4.8 258 user ratings

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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Ironclad logo
Contract Management Software

4.7 223 user ratings

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Sponsored

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk logo

Freshdesk

Help Desk Software

4.6 2,489 user ratings

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Sponsored

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Desk logo

Zoho Desk

Help Desk Software

4.5 2,768 user ratings

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Overview

Description The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The automatic notifications and single click approvals help eliminate approval bottlenecks, the contract repository keeps the full text of every contract on your fingertips, and the actionable insights assist you in making informed budget configurations. The flexible workflows make Agiloft suitable for business organisations of varying character, one-click contract creation with automatic audit trail bring in efficiency of operations and automatic redlining eliminates the risk of rogue edits slipping into final documents. Read more Ironclad is a digital contracting platform that helps its users to streamline and automate all their contacts from simple to complex. The software is equipped with a workflow designer that pairs with a drag-and-drop UI that results in making it easier for legal to bake business processes into the contracts of users. Users are provided with a powerful in-app editing, along with negotiation features, and red-lining, which make it easier for teams to work collaboratively in order to get the best deal done. One can use the dynamic repository that unlocks contracts data in real-time and gives only legal insights to participate in the business. The software empowers the business users to launch contracts on their own within the guardrails with features like self-service contracting for business users and powerful conditionality for any user. Users can trigger multiple approvals and track activities to pull the right teammates into the conversation at the right time through features such as activity feed, word native, and email-integrated. Read more A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more
Pricing Options
  • Free Trial Available
  • Agiloft Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Ironclad Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $7.0.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    78%
  • Momentum
    68%
  • Popularity
    84%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    86%
  • Momentum
    63%
  • Popularity
    93%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    96%
  • Momentum
    69%
  • Popularity
    92%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    87%
  • Momentum
    71%
  • Popularity
    93%
SaaSworthy Awards
Not Available
# 2 Most Worthy # 4 Highly Rated # 1 Most Worthy # 1 Most Popular # 3 Most Worthy # 10 Fastest Growing

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.8/5 258 user ratings
4.7/5 223 user ratings
4.6/5 2,489 user ratings
4.5/5 2,768 user ratings
Ratings Distribution
  • Excellent

    78.3%
  • Very Good

    19.9%
  • Average

    1.7%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    72.6%
  • Very Good

    21.5%
  • Average

    5.4%
  • Poor

    0%
  • Terrible

    0.4%
  • Excellent

    64.8%
  • Very Good

    29.4%
  • Average

    3.7%
  • Poor

    1.1%
  • Terrible

    1%
  • Excellent

    61.1%
  • Very Good

    32.2%
  • Average

    5.7%
  • Poor

    0.4%
  • Terrible

    0.6%
Review Summary

Overall, Agiloft receives positive feedback for its user-friendly interface, customizability, and ability to streamline business processes. Users appreciate its comprehensive features for managing projects, tracking tasks, and collaborating with team members. However, some reviewers mention that its reporting capabilities could be improved and that the initial learning curve can be steep for some users. Additionally, customer support has been cited as an area that needs improvement, with some users reporting slow response times and difficulties in getting issues resolved promptly.

Not Available

Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness.

Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Agiloft Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Ironclad Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $7.0.
Pricing Plans
Monthly Plans Annual Plans

Free trial Free

Professional Custom

Professional Extended Custom

Enterprise Custom

Enterprise Extended Custom

Ironclad Custom

Free Free

Growth $15.00 $18.00 per user / month

Pro $49.00 $59.00 per user / month

Enterprise $79.00 $95.00 per user / month

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Zoho Desk Express $7.00 $9.00 per user / month

 
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Screenshots & Videos

Screenshots Not Available Contract Management Software
+ 1 More
Tickets
+ 4 More
Conversation
+ 2 More
Videos Video Thumbnail
+ 2 More
Video Thumbnail
+ 1 More
Video Thumbnail
+ 2 More
Video Thumbnail
+ 3 More

Vendor information

Company Details Located in: Redwood City, California Located in: San Francisco, California Founded in: 2014 Located in: San Bruno, California Founded in: 2010 Located in: Pleasanton, California - 94588
Contact Details

+1 650-459-5637

https://www.agiloft.com/

+1 855-999-4766

https://ironcladapp.com/

+1 (866) 832-3090

https://www.freshworks.com/freshdesk/

+1 888-900-9646

https://www.zoho.com/desk/

Social Media Handles

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