Desku

About Desku

Introducing Desku, the ultimate platform for sending bulk notifications. Keep the audience informed about essential updates quickly and easily. Whether it’s emergency broadcasts, downtime alerts, or any other important notices they need to communicate, Desku has you covered. Desku seeks to deliver the same reliable service other notification platforms offer while bringing something new and exciting to the table: this API-driven technology allows usres to trigger bulk notifications directly from the platform in a matter of seconds. With this advanced system, users can customize the capabilities to fit the needs of the specific audience; whether that means segmenting notifications based on geography or personalizing them for each recipient individually. They have full control over who receives which messages and when – no more worrying about reaching all users or sending out irrelevant alerts! Say goodbye to manual messaging processes and lengthy setup times with Desku. They streamlined user experience makes bulk alerting easy get up and running in minutes as opposed to hours! They guarantee reliability every time and are dedicated to making sure that every single one of the messages is delivered as expected. Desku is secured by top-of-the-line encryption algorithms so they can be sure that data is safe; rest assured that all transmissions remain private between sender and receiver in a secure environment lead by experts in enterprise security solutions. Stay connected with the most powerful bulk notification platform around Desku and put traditional messaging behind the once and for all!

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Pricing

Free Trial Available
Starts at $19.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

69%
Popularity

78%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business
Freelancers

API Support

NA

Modes of Support

Business Hours, Online

Desku Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Desku Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Startup $19.00 $19.00 per user / month

Perfect for Startups

Features

5 Email Address
Unlimited Tickets
Unlimited Customers
Basic Chatbot
Workflow Automation
Conversation views
Macros
Office Hours
Custom Fields
Ticket Form
Dynamic conversation status
Saved reply
Block email and domains
Round robin assignment
Workload Management
Agent activity log
Reports & Analytics
Ticket Collision Detection
Ticket Portal for customers

Advanced Eva AI: $29 per agent per Month (For More then 50+ Agents Limit, contact the vendor)

Highly Trained Ai Bots
Intelligent Internal Ai Assistant (Soon)
24 x 7 Lead Collection Engine with Accurate Data
Auto Suggestion For Admins (Soon)

Team $39.00 $39.00 per user / month

Perfect for Small Team

Features

Unlimited Email Address
Unlimited Tickets
Unlimited Customers
Basic Chatbot
Workflow Automation
Conversation views
Macros
Office Hours
Custom Fields
Ticket Form
CSAT
Dynamic conversation status
Saved reply
Block email and domains
Round robin assignment
Workload Management
Agent activity log
Reports & Analytics
Ticket Collision Detection
Ticket Portal for customers

Advanced Eva AI: $29 per agent per Month (For More then 50+ Agents Limit, contact the vendor)

Highly Trained Ai Bots
Intelligent Internal Ai Assistant (Soon)
24 x 7 Lead Collection Engine with Accurate Data
Auto Suggestion For Admins (Soon)

Business $49.00 $49.00 per user / month

Perfect for Business

Features

Unlimited Email Address
Unlimited Tickets
Unlimited Customers
Basic Chatbot
Workflow Automation
Conversation views
Macros
Office Hours
Custom Fields
Ticket Form
CSAT
SLA
Dynamic conversation status
Saved reply
Block email and domains
Round robin assignment
Workload Management
Agent activity log
Reports & Analytics
Ticket Collision Detection
Ticket Portal for customers

Advanced Eva AI: $29 per agent per Month (For More then 50+ Agents Limit, contact the vendor)

Highly Trained Ai Bots
Intelligent Internal Ai Assistant (Soon)
24 x 7 Lead Collection Engine with Accurate Data
Auto Suggestion For Admins (Soon)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Desku Pricing.