Jira Service Desk Pricing: Cost and Pricing plans

Jira Service Desk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( One-time license / Subscription )

Pricing Plans

Free Free

Features

User limits : Up to 3 agents
Customer limit : Unlimited
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledge base
Queues
Email and embeddable widget support
SLA management
Reporting & analytics
Automation
Global and multi-project automation
100 executions per month
Multi-language support
Apps and integrations
Storage : 2 GB file storage
Support : Community Support

Standard $20.00 $20.00 per user / month

Features

User limits : Up to 5,000 agents
Includes features of Free plan, plus
Global and multi-project automation : 500 executions per month
Audit logs
Storage : 250 GB file storage
Support : Local Business Hours

Premium $40.00 $40.00 per user / month

Features

Includes features of Standard plan, plus
Global and multi-project automation : 1,000 executions per user per month (combined)
Admin insights
IP allowlisting (Beta)
Sandbox (coming soon)
99.9% uptime SLA
Storage : Unlimited Storage
Support : 24/7 Premium Support

Server (Self-managed) $10.00 $10.00 One-Time Payment

For 3 Agents

Features

Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance

Based upon the Number of Agents, the pricing plan varies.

Data Center (Self-managed) $13,200.00 $13,200.00 per year

For 50 Agents

Features

Complete control of your environment
Active-active clustering for high availability
Annual term license + maintenance
Atlassian-supported disaster recovery

Based upon the Number of Agents, the pricing plan varies.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Jira Service Desk FAQs

How much does Jira Service Desk cost?

The pricing for Jira Service Desk starts at $10.0 per one-time payment. Jira Service Desk has 4 different plans:

Server (Self-managed) at $10.00.
Standard at $20.00 per user per month.
Premium at $40.00 per user per month.
Data Center (Self-managed) at $13200.00 per year.

Jira Service Desk also offers a Free Plan with limited features.

Learn more about Jira Service Desk pricing.

Does Jira Service Desk offer a free plan?

Yes, Jira Service Desk offers a free plan.

Learn more about Jira Service Desk pricing.

Compare Jira Service Desk Pricing Against Competitors

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Jira Service Desk	10	-	-		Jira Service Desk Pricing
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HESK	24.91	per month	-	+	HESK Pricing
Mint Service Desk	-	-	-	-	Mint Service Desk Pricing
Scopedesk	79	per month	-	+	Scopedesk Pricing
GLPI	-	-	-	+	GLPI Pricing
Symantec ServiceDesk	-	-	-	-	Symantec ServiceDesk Pricing