Jira Service Desk Pricing: Cost and Pricing plans

Jira Service Desk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Service Desk Software

The Average Cost of a basic Service Desk Software plan is $20 per month.
Jira Service Desk pricing starts at $19.44/month, which is 3% lower than similar services.
55% of Service Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 11% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Free Free

Free Forever for 3 Agents

Features

Templates for ITSM, Customer Service, HR, and More
Alerts, On-call Schedules, and Incident Template
Multi-channel Support, Including Customer Portal, Email, and Chat
Work Intake through Customizable Forms, Workflows, and Queues
Embedded Knowledge Base
Support From Atlassian Community

Standard $19.44 $23.80 per month

For Team Size: 1 Agent

$23.80 Per Agent Per Month Billed Monthly

$19.44 Per Agent Per Month Billed Annually

$700 Per Year (Agent Tier: 1 - 3)

$18,750 Per Year (Agent Tier: 51 - 100)

Based Upon the Number of Agents, the Pricing Plan Varies

Features

Includes Features of Free Plan, Plus
Custom-branded Help Center
Unlimited Email Notifications
Audit Logs and Multi-region Data Residency
Up to 20,000 Agents and Unlimited Customers
9/5 Regional Support

Premium $44.44 $53.30 per month

For Team Size: 1 Agent

$53.30 Per Agent Per Month Billed Monthly

$44.44 Per Agent Per Month Billed Annually

$1,600 Per Year (Agent Tier: 1 - 3)

$47,500 Per Year (Agent Tier: 51 - 100)

Based Upon the Number of Agents, the Pricing Plan Varies

Features

Includes Features of Standard Plan, Plus
Rovo Agents, Search and Chat, for AI-powered Service and Operations
Virtual Service Agent
Asset and Configuration Management
Advanced Incident and Problem Management
Change Management
Deployment Gating with CI/CD Tools
Advanced Alert Integrations and Incident Investigation
Real-time Incident Monitoring
24/7 Support for Critical Issues
99.9% Uptime SLA

Enterprise Custom

Enterprise Plan Pricing is Available when Enter 201 or More Agents Above

Features

Includes Features of Premium Plan, Plus
Cross-product Insights with Atlassian Analytics and Data Lake
Advanced Admin Controls and Security
Enterprise-grade Identity and Access Management
Unlimited Automations
Multiple Sites (up to 150)
24/7 Support for all Issues
99.95% Uptime SLA

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Jira Service Desk FAQs

How much does Jira Service Desk cost?

The pricing for Jira Service Desk starts at $19.44 per month. Jira Service Desk has 2 different plans:

Standard at $19.44 per month.
Premium at $44.44 per month.

Jira Service Desk offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Learn more about Jira Service Desk pricing.

Does Jira Service Desk offer a free plan?

Yes, Jira Service Desk offers a free plan.

Learn more about Jira Service Desk pricing.

Compare Jira Service Desk Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Jira Service Desk	19.44	per month	-		Jira Service Desk Pricing
ManageEngine ServiceDesk Plus	13	per month	per user	+	ManageEngine ServiceDesk Plus Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
IBM Control Desk	-	-	-	+	IBM Control Desk Pricing
Symantec ServiceDesk	-	-	-	-	Symantec ServiceDesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
InvGate Service Desk	-	-	-	+	InvGate Service Desk Pricing
Mint Service Desk	-	-	-	-	Mint Service Desk Pricing
iSupport Software	-	-	-	-	iSupport Software Pricing

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Jira Service Desk Features

Show Feature Explanation

Show Missing Features

Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Help Desk Features

AI Assistant

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Document Storage

Helps in storing the documents electronically and in a systematic way