Selvo

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About Selvo

Deep Dive with Clara AI

Selvo is human and AI customer service software for small SaaS teams where founders, engineers and support all answer customers. Help center, live chat, shared inbox and an AI agent in one product. Answers with a source. Handoffs with a note. The AI replies from your help center, your website and your FAQs, and links the page it used. Anything it can't answer goes to a teammate, who sees what was asked and what the AI tried. No asking the customer to start over. Invite the whole team on Pro for $99 a month. Adding people never changes the price. Every conversation still has an owner, however many of you answer. AI is $0.10 per conversation, and free when it hands off. Switching? Selvo imports your articles, conversations, tickets and contacts from Intercom, Zendesk, Help Scout, Freshdesk and Crisp. Try Pro free for 14 days. No credit card.

Screenshots & Videos

Every customer conversation in one inbox

Pricing

Free Trial Available
Starts at $29.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business

API Support

Available

Modes of Support

Online

Selvo Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat Features

Transfers

Transfer of calls from one operator to another with just one click

Persistent Chat

Creating a subject-based group conversation that persists over time

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Customer Self-Service Features

Search & Content Discovery

AI Chatbots & Virtual Assistants

Ticket Submission & Tracking

Knowledge Base & FAQs

Self-Service Portal

Reporting & Analytics

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Integration with CRM/Helpdesk Systems

Multi-Channel Support

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Selvo Pricing

Free Trial

Available

Credit Card Required to Get Started

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

MONTHLY YEARLY

Starter $29.00 $39.00 per month

Help center, live chat, shared inbox and AI in one product.

1 teammate
1 help center with unlimited articles
Live chat widget with identity verification and a JavaScript SDK
Email channel
Shared inbox for chat and email
Assignments, internal notes and mentions
Tags, macros and snooze
Custom attributes
Tickets
Contact and company profiles with full conversation history
AI agent
AI answers from your help center, website and FAQs, and links its source
Knowledge gaps and custom AI skills
CSAT and reports: conversations, responsiveness, teammates, tickets and much more
Imports from Intercom, Zendesk, Help Scout, Freshdesk and Crisp
REST API, MCP server and CLI
SEO settings and article feedback
Remove "Powered by Selvo"

Start Free Trial

Pro $74.00 $99.00 per month

Bring everyone who helps your customers.

Everything in Starter
Unlimited teammates
5 help centers
Custom domain
Custom CSS
Team inboxes with round-robin routing
Custom inbox views
Customer ticket portal
Side conversations
Full analytics: search, feedback and article performance

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 27/03/2026 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Selvo Pricing

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Selvo Reviews

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Selvo FAQs

What is Selvo used for?

Selvo is Help Desk Software. Selvo offers the following functionalities:

Multi-brand Help desk
AI Assistant
Document Storage
Customizable Branding
Ticket Management
Knowledge Base
Automated Routing
Self Service Portal
Multi-language Support
Live Chat

Learn more about Selvo features.

What are the top alternatives for Selvo?

Here`s a list of the best alternatives for Selvo:

Does Selvo provide API?

Yes, Selvo provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.