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About Supportifier

Clara AI Deep Dive with Clara AI

Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal. Integrations include Gmail, Microsoft 365, Shopify, Magento, Visma Business NXT, Dynamics 365 Business Central, Stripe, PostNord and DHL. Customer data stays in the EU/EEA and is never used for AI training. Built for SMEs in e-commerce, services and SaaS.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    74%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

Platforms Supported

  • Not available

Organization Types Supported

  • Not available

API Support

Modes of Support

  • Not available

Supportifier Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    74%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Supportifier Pricing

Free Trial

Not available

Learn more about  Supportifier Pricing

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Supportifier Reviews

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Supportifier FAQs

What is Supportifier used for?

Supportifier is Help Desk Software. Supportifier offers the following functionalities:

  • AI Assistant
  • Ticket Management
  • Knowledge Base
  • Contract (SLA Management)
  • Self Service Portal
  • Live Chat

Learn more about Supportifier features.

What are the top alternatives for Supportifier?

Here`s a list of the best alternatives for Supportifier:

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Supportifier Contact

Vendor Details

Not available

Contact Details

Not available

https://www.supportifier.se/en/ai-chat

Social Media Handles

Not available

FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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