Thena Pricing: Cost and Pricing plans

Thena Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Thena pricing starts at $5/month, which is 74% lower than similar services.
71% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 23% offer a Freemium Model Allows users to access basic features at no cost..

Basic $5.00 $5.00 per month

$5 Channel per month

Transform your customer support in Slack with triage and assignment

Features

Slack App
Triage
SLAs
Reminders
Assignment

Start Free Trial

Core $400.00 $400.00 per month

Scale your customer engagement with integrations, analytics, and workflows

Features

Unlimited Seats
Includes features of Basic plan, plus
25 channels included
Kanban
Analytics
Slack broadcaster
API
Workflows
More channels
Webchat (in-app chat)
Email connector
Integrations

Start Free Trial

Enterprise Custom

Optimize your business with enhanced AI capabilities and premium support

Features

Includes features of Core plan, plus
Microsoft Teams connector
Internal requests
AI assist
Dedicated CSM
MSA review
Security review
Internal Helpdesk

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Thena FAQs

How much does Thena cost?

The pricing for Thena starts at $5.00 per month. Thena has 2 different plans:

Basic at $5.00 per month.
Core at $400.00 per month.

Thena also offers a custom plan based on the customer's request.

Learn more about Thena pricing.

Does Thena offer a free plan?

No, Thena does not offer a free plan.

Learn more about Thena pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare Thena Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Thena	5	per month	-		Thena Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Helprace	9	per month	-	+	Helprace Pricing
Salesforce Service Cloud	25	per month	per user	+	Salesforce Service Cloud Pricing
Kustomer	89	per month	-	-	Kustomer Pricing
Deskero	9	per month	-	+	Deskero Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
HubSpot Service Hub	9	per month	per user	-	HubSpot Service Hub Pricing
Kayako	-	-	-	+	Kayako Pricing

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Thena Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Thena Integrations

Slack Business Instant Messaging Software

Thena Pricing

Pricing Insights for Help Desk Software

Thena FAQs

Compare Thena Pricing Against Competitors

Free Software Alternatives to Thena

Thena Alternatives

Thena Features

Help Desk Features

Thena Integrations

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