Home/Live Chat Software/LiveEngage
Updated on: May 26, 2020
What is LiveEngage ?
LiveEngage - Live Chat Software : SaaSworthy.com
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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveEngage

Impress your website visitors with LiveEngage
(152 Ratings) Write Review

LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.

LiveEngage Features Show All Features

LiveEngage Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number New York, NY
Deployment SaaS/Web/Cloud Category Live Chat Software

LiveEngage Pricing

Pricing ModelFree Trial , Quotation Based
Custom
Custom

LiveEngage plans are tailored to your business. Contact vendor to request pricing.

Main features

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Text analytics to find Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LiveEngage FAQs

LiveEngage is Live Chat Software. LiveEngage offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about LiveEngage features.

LiveEngage provides a custom pricing for their software.

Learn more about LiveEngage pricing.

No, LiveEngage does not offer a free plan.

Learn more about LiveEngage pricing.

Yes, LiveEngage provides API.

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LiveEngage Reviews

OVERALL RATING
3.4
Based on 152 Rating(s)
Rating Distribution
  • 86
  • 14
  • 9
  • 40
  • 3
SHARE YOUR EXPERIENCE Write a Review
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Daniel RozenbergSource : trustpilot.com
(Reviewed on 25 February 2020)
Bad sales service

A guy named Tamir made a Demo with me , then he sent an email, and later on disappeared. I rarely come across with this kind of behavior in the business world. I now see the amounts of negative feedbacks, so I understand this is the way they run things there

...more
Casey LelouxSource : trustpilot.com
(Reviewed on 02 December 2019)
Horrible customer service

Horrible customer service. Working with these folks are impossible. Tried to cancel my account and I was "outside" of the 30 day billing notice that they trap you in. So, now I'm paying for a service that I don't use for another 6 months. BEWARE!!

...more
Darlene BSource : g2crowd.com
(Reviewed on 30 October 2019)
"This is a better way to connect "

What do you like best?

It has helped my business with web visitors based on activities such as the part of the site they visit, how long they spend there and their previous interaction.

What do you dislike?

Takes awhile to maximize the benefits of live engage. Cannot prioritize chats. Can only be taken in order received. Higher priority messages are sometimes waiting, causing issues.

What problems are you solving with the product? What benefits have you realized?

I can login anywhere and be able to answer questions immediately. It’s a huge plus. I like that I can see what page customer is on when they’re chatting.

...more
User in AutomotiveSource : g2crowd.com
(Reviewed on 29 October 2019)
"The program works as advertised, but there are other programs out there at a fraction of the cost "

What do you like best?

The chat feature is easy to integrate to your website, and the system is powerful. We used this for several years and we didnt have any issues with it.

What do you dislike?

After doing some looking we found another program at a fraction of the cost with more features. After contacting Liveperson to cancel our account, they gave us a lot of push back and said we needed to give several months notice in order to cancel our account.

What problems are you solving with the product? What benefits have you realized?

It allows you direct and easy communication with your customers, this allows you to answer their questions almost immediately leading to moreo orders

...more
Rachel JSource : trustpilot.com
(Reviewed on 02 October 2019)
Awful Customer Service!! No transparent pricing!!

We were a loyal customer for years. Our liveperson stopped working for two months because of an image issue in their backend - we were not notified. When we finally got it to work again, it would only work on and off. I was unable to reach a customer service rep on the phone no matter ow much I asked They refuse to call you. They will only let you live chat or email. I finally spoke with our "Customer Success Manager" about the issue and she refused to credit us for the two months and said she is going to almost triple our rate! Their pricing is already higher than all the plans on the market and they do not have any pricing transparency. Our Customer Success Manager asked why we were leaving (after we had gone back and forth for a week). I wrote the same thing as above and she said "Great. Your account will be cancelled in a month."Awful service. I don't know how they are still in business. Stay away!!

...more
Rachel JSource : trustpilot.com
(Reviewed on 02 October 2019)
Awful Customer Service!! No transparent pricing!!

We were a loyal customer for years. Our liveperson stopped working for two months because of an image issue in their backend - we were not notified. When we finally got it to work again, it would only work on and off. I was unable to reach a customer service rep on the phone no matter ow much I asked They refuse to call you. They will only let you live chat or email. I finally spoke with our "Customer Success Manager" about the issue and she refused to credit us for the two months and said she is going to almost triple our rate! Their pricing is already higher than all the plans on the market and they do not have any pricing transparency. Our Customer Success Manager asked why we were leaving (after we had gone back and forth for a week. I wrote the same thing as above and she said "Great. Your account will be cancelled in a month."Awful service. I don't know how they are still in business. Stay away!!

...more
Duc LamSource : trustpilot.com
(Reviewed on 26 September 2019)
Worst company I have ever dealt with

If it was possible, I would give the company a 0 star. For a company that does live chat, it is impossible to reach a live support person. After using them for two years, we decided to cancel our account. It took us two days chatting with the chat bot to finally reach a person to cancel account. Even then, that is just a request to an account manager. The account manager responded that we are on a yearly plan though making monthly payment, and that we have to give at least a 30 day notice. So our plan had renewed for another year just weeks ago. There is no indication under account manager whether our plan is monthly or yearly. I would NOT recommend anyone to use LivePerson. Very shady company.

...more
Deepanshu JSource : g2crowd.com
(Reviewed on 17 September 2019)
"Good and seamless experience "

What do you like best?

Connectivity is fast and easy to integrate

What do you dislike?

No customization of fields we can pass, only very few fields and those are too restricted in auth flow

What problems are you solving with the product? What benefits have you realized?

LiveChat engagement for Customer Support

...more
TJBSource : trustpilot.com
(Reviewed on 11 September 2019)
Terrible service

Terrible service. I was conned into signing up for their trial while I investigated their offerings with them and then trapped into a 12 month contract which I can’t use as the product doesn’t do what was promised. No recourse or escalation. Just a shoddy company which was so surprising.

...more
User in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 03 September 2019)
"Pretty Good with Room for Improvement"

What do you like best?

Customer support is super quick and helpful.

What do you dislike?

Lack of customization options for the agent and no ability to send chat transcript to users.

What problems are you solving with the product? What benefits have you realized?

Great use of the labeling system

...more
Read All Reviews

Videos on LiveEngage

LiveEngage Screenshots

LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson