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LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.
| Support | 24/7 (Live rep) Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | New York, NY | |
| Deployment | SaaS/Web/Cloud | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
We were a loyal customer for years. Our liveperson stopped working for two months because of an image issue in their backend - we were not notified. When we finally got it to work again, it would only work on and off. I was unable to reach a customer service rep on the phone no matter ow much I asked They refuse to call you. They will only let you live chat or email. I finally spoke with our "Customer Success Manager" about the issue and she refused to credit us for the two months and said she is going to almost triple our rate! Their pricing is already higher than all the plans on the market and they do not have any pricing transparency. Our Customer Success Manager asked why we were leaving (after we had gone back and forth for a week). I wrote the same thing as above and she said "Great. Your account will be cancelled in a month."Awful service. I don't know how they are still in business. Stay away!!
If it was possible, I would give the company a 0 star. For a company that does live chat, it is impossible to reach a live support person. After using them for two years, we decided to cancel our account. It took us two days chatting with the chat bot to finally reach a person to cancel account. Even then, that is just a request to an account manager. The account manager responded that we are on a yearly plan though making monthly payment, and that we have to give at least a 30 day notice. So our plan had renewed for another year just weeks ago. There is no indication under account manager whether our plan is monthly or yearly. I would NOT recommend anyone to use LivePerson. Very shady company.
Terrible service. I was conned into signing up for their trial while I investigated their offerings with them and then trapped into a 12 month contract which I can’t use as the product doesn’t do what was promised. No recourse or escalation. Just a shoddy company which was so surprising.
I want to rate it less but that is not an option! I hope I run across a CEO or executive for this company one day to explain just how aweful the service is! I hope for that, in the mean time I will employ actual employees at spirit to drop the service for salvation of actual paying customers as it is and will continue to hurt their brand... your product sucks and I ask you call me to have a civilized conversation about why and how you can improve it. Have at me I won’t budge on my opinion but will soften my approach for an actual person.
Both of my companies were on LivePerson for nearly 3 weeks. In that time, they created more upset customers than simply not answering any messages at all would likely have done.Several times I worked to correct their operators from stating erroneous claims to customers about things as simple as what services our company does and does not perform but they could not even get that corrected.They failed to answer hundreds of customers messages and they even failed to send over leads they generated after obtaining contact information and telling the customers we would get in touch.
I like LiveEngage for its easy to easy and very fordable. I like that the tool makes customer engagement easy.
No issues at all. The tool has been very instrumental.
I recommend this tool.
We use the tool for engaging with our customers.
I was using this chatting service for years and this service was suitable for me. A good one and provides a good chatting platform.
The only disadvantageous which saw from this live chat we cannot upload any screenshot from it. If you can fix it, this one will be the best live chat service ever.
It helped me for most of some difficult times. I do recommend this app for other users.
Absolute joke of a company - no support no replies.. Waste of time. Wouldn't even try working with them, stay away. Cant get anything setup up apart from webchat which you can get fro free from anywhere. Stay away.I would give a minus rating if i could
The capacity to pull reports, set custom dates and channel is extraordinary. This aides effectively track measurements, for example, normal cooperation times, hold up times, and any relinquished collaborations. LiveEngage makes tending to client concerns fast and simple continuously. Client account subtleties shows when the interaction is taken. The best thing about LiveEngage is their client support,their client support is remarkable.
We sincerely scarcely ever have down time with the item. Suits our organization needs up until this point and is reliable.
It gives you an approach to communicate with clients continuously. Its integration and support is incredible, I recommend.
LiveEngage fills in as a connection between us and our clients. To my organization,it has empowered us fragment web guests dependent on exercises, for example, the piece of our site they visit,how long they spend on a specific page ,their past interactions with our service agents and so forth. LiveEngage high adaptability and usefulness has enormously streamlined our lead securing endeavors.
The opportunity to make/setup campaigns to our specifications,ease of execution into sites, the measure of data that we're ready to track of our client's makes this instrument helpful. It enables us to distinguish troubled clients with negative assessments and structure some extra/imaginative ideas for them.
It's a great deal of substance by the by, the stage is basic and easy to use. There's nothing we aversion of LiveEngage.
Incredible Product and administration. In the event that you are searching for a simple to utilize, practical and a drawing in stage that meets your business prerequisites to get progressively inbound leads, accomplish higher transformation and give palatable client experience to your clients, your hunt should finish at LiveEngage.
We use LiveEngage for online client administration, website backing and deals support. Having the capacity to see what number of individuals on our site at any given time,helps me know which urban areas our advertising is the most grounded and getting the most consideration and which urban communities are getting the least measure of consideration. It is anything but difficult to talk with individuals, they simply click a catch and I get informed. Along these lines, everyone of our clients gets their inquiries replied.
