LiveEngage is Live Chat Software. LiveEngage offers the following functionalities:
- Agent Scheduling
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
Learn more about LiveEngage features.
LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.
|Support||24/7 (Live rep) Online||Customer Type||Freelancers Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||New York, NY|
|Deployment||SaaS/Web/Cloud||Category||Live Chat Software|
LiveEngage plans are tailored to your business. Contact vendor to request pricing.
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Yes, LiveEngage provides API.
The LivePerson team has been awesome to work with, very patient and understanding of our unique needs. They have been supportive and helpful in the continuous building and optimization of our account.
LivePerson offers great support and the messaging capabilities are exactly what we needed!
LivePerson has been a great partner for us in turning our business into a messaging-first company. Call centers are expensive and not as efficient as agents and bots handling conversations.
Liveperson is our solution provider for WhatsApp for over a year now. We're a big travel app, and receive over +1000 conversations daily and our experience with LivePerson has been smooth. In terms of software, our agents found it very easy to use. In terms of support, our account team has been extremely supportive and proactive. Livechat technical support have shown significant improvement over the year. What I like the most, besides the support, is LP's conversation builder, makes building chatbots, even complex ones, simple with the dropdown interface. The report builder is also great, helped our operations teams track their performance and pinpoint improvement opportunities. My only recommendation would be to spend more time on the data metrics definitions documentation and formula calculation explanation.
Appreciate the superb support from your team.
Have managed my companies relationship with LivePerson for a number of years now and have always found the various account managers to be incredibly proactive in their approach and extremely helpful when call upon. Would thoroughly recommend.
Great platform and functionality, excellent support and guidance and help in introducing new features to your current set-up.We wouldn't use anyone else, we have the highest standards of customer service and this platform allows us to deliver this!
Good, intuitive system. Always supply quick, helpful responses to emails.
LivePerson has helped our company engage with web visitors on a whole new level. Consumers get the level of attention they deserve while our representatives are able to handle many more conversations over chat instead of phone calls.
We have been engaging LivePerson for our operations for many years and our experience with them is great. Their support is prompt and friendly and is willing to go the extra mile when we encounter issues during integration.