Home/Live Chat Software/LiveEngage
Updated on: September 19, 2019
What is LiveEngage ?
I Use this
LiveEngage - Live Chat Software : SaaSworthy.com
View Gallery
69%

LiveEngage

Impress your website visitors with LiveEngage
(85 Ratings) Write Review

LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.

LiveEngage Features Show All Features

LiveEngage Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact New York, NY
Deployment SaaS/Web/Cloud Category Live Chat Software

LiveEngage Pricing

Pricing ModelFree Trial , Quotation Based
How much does LiveEngage cost ?
LiveEngage provides a custom pricing for their software.
Custom
Custom

LiveEngage plans are tailored to your business. Contact vendor to request pricing.

Main features

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Text analytics to find Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Ask the Community View Community

Ask community

LiveEngage Alternatives LiveEngage Alternatives

91%
(658 RATINGS)
Intercom
Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire,...
Visit Website
81%
(510 RATINGS)
Olark
Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed...
Visit Website
71%
(8 RATINGS)
WebsiteAlive
WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support...
Visit Website
67%
(10 RATINGS)
Subiz
Subiz is a sales tool to help users attract and engage visitors and capture leads. Users can generate leads by automating their website's welcome messages to...
Visit Website
67%
(115 RATINGS)
HappyFox Chat
HappyFoxChat helps triggering up customer conversation with multiple attractive features. Real-time chatting with website visitors helps one tackle customer...
Visit Website
64%
(1 RATINGS)
TruChat
TruChat is a live chat software that leverages advanced technologies such as Natural Language Processing to drive engaging customer conversations. It enables...
Visit Website
60%
(7 RATINGS)
IVCbox
IVCbox offers products and solutions for businesses to connect with their customers, which include live chat, video call, and chatbot. To set up Live chat on...
Visit Website
52%
(16 RATINGS)
Applozic
Applozic is a customer engagement platform for chat and messaging to produce a rich conversational interface. It is a complete toolkit that offers features...
Visit Website
45%
Vicodo
Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and...
Visit Website
30%
Qonvo
Qonvo is a live chat tool that allows businesses to have a conversation with every site visitor. It leverages the power of conversations to persuade and engage...
Visit Website

LiveEngage Reviews

OVERALL RATING
4
Based on 85 Rating(s)
Rating Distribution
  • 59
  • 14
  • 6
  • 3
  • 3
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Source : g2crowd.com
(Reviewed on 22 July 2019)
"LiveEngage Review"

What do you like best?

I like LiveEngage for its easy to easy and very fordable. I like that the tool makes customer engagement easy.

What do you dislike?

No issues at all. The tool has been very instrumental.

Recommendations to others considering the product:

I recommend this tool.

What problems are you solving with the product? What benefits have you realized?

We use the tool for engaging with our customers.

...more
Source : g2crowd.com
(Reviewed on 20 July 2019)
"One of a good Customer support chatting service."

What do you like best?

I was using this chatting service for years and this service was suitable for me. A good one and provides a good chatting platform.

What do you dislike?

The only disadvantageous which saw from this live chat we cannot upload any screenshot from it. If you can fix it, this one will be the best live chat service ever.

What problems are you solving with the product? What benefits have you realized?

It helped me for most of some difficult times. I do recommend this app for other users.

...more
Source : g2crowd.com
(Reviewed on 14 May 2019)
""LiveEngage Review""

What do you like best?

The capacity to pull reports, set custom dates and channel is extraordinary. This aides effectively track measurements, for example, normal cooperation times, hold up times, and any relinquished collaborations. LiveEngage makes tending to client concerns fast and simple continuously. Client account subtleties shows when the interaction is taken. The best thing about LiveEngage is their client support,their client support is remarkable.

What do you dislike?

We sincerely scarcely ever have down time with the item. Suits our organization needs up until this point and is reliable.

Recommendations to others considering the product:

It gives you an approach to communicate with clients continuously. Its integration and support is incredible, I recommend.

What problems are you solving with the product? What benefits have you realized?

LiveEngage fills in as a connection between us and our clients. To my organization,it has empowered us fragment web guests dependent on exercises, for example, the piece of our site they visit,how long they spend on a specific page ,their past interactions with our service agents and so forth. LiveEngage high adaptability and usefulness has enormously streamlined our lead securing endeavors.

...more
Source : g2crowd.com
(Reviewed on 29 April 2019)
""LiveEngage Review""

What do you like best?

The opportunity to make/setup campaigns to our specifications,ease of execution into sites, the measure of data that we're ready to track of our client's makes this instrument helpful. It enables us to distinguish troubled clients with negative assessments and structure some extra/imaginative ideas for them.

What do you dislike?

It's a great deal of substance by the by, the stage is basic and easy to use. There's nothing we aversion of LiveEngage.

Recommendations to others considering the product:

Incredible Product and administration. In the event that you are searching for a simple to utilize, practical and a drawing in stage that meets your business prerequisites to get progressively inbound leads, accomplish higher transformation and give palatable client experience to your clients, your hunt should finish at LiveEngage.

What problems are you solving with the product? What benefits have you realized?

We use LiveEngage for online client administration, website backing and deals support. Having the capacity to see what number of individuals on our site at any given time,helps me know which urban areas our advertising is the most grounded and getting the most consideration and which urban communities are getting the least measure of consideration. It is anything but difficult to talk with individuals, they simply click a catch and I get informed. Along these lines, everyone of our clients gets their inquiries replied.

...more
Source : g2crowd.com
(Reviewed on 17 April 2019)
"Best Chat Tool! "

What do you like best?

I like how easy the interface is on LivePerson, we have been using this program for over 6 years now at our company and can honestly say it is the best chat tool to meet our business needs. We are a bank that services many different departments and LivePerson allows for streamlined reporting and monitoring for all our services.

What do you dislike?

I would like a different interface for the administrator to be able to view the active chats differently. Currently you have to click into each active chat and then you get a row of them on the bottom of the screen, it would be nice to be able to manage them more in a view.

Recommendations to others considering the product:

This is a great chat tool for any company to utilize!

What problems are you solving with the product? What benefits have you realized?

Our company currently uses LivePerson for online customer service, site support and sales support. The benefits to being able to chat with an agent are for our users who sometimes do not have the time to call in and can spend the time on chat verses the phone, these users genuinely give us higher rated feedback and like the online support.

...more
Source : g2crowd.com
(Reviewed on 18 March 2019)
"Liveperson"

What do you like best?

I like the interface it is easy to use and type into. We have them fill out a pre survey to have their information handy

What do you dislike?

I dislike that the system will lag sometimes and sometimes people open up the chat window and never say anything and our policy we have to give them 7 mins to reply

Recommendations to others considering the product

Use it to have a different way of communicating

What business problems are you solving with the product? What benefits have you realized?

we give chat which gives the people that we talk to a chance to communicate when they can not talk on the phone or maybe they are deaf and this is one of the only ways they can communicate

...more
Source : g2crowd.com
(Reviewed on 12 February 2019)
"Gain traction with web visitors "

What do you like best?

Visitors can contact you immediately from your website to increase customer interaction and sales.

What do you dislike?

The pop up can be hard to see at times.

What business problems are you solving with the product? What benefits have you realized?

Quickly respond to customer needs.

...more
Source : g2crowd.com
(Reviewed on 20 May 2018)
"Great and simple to use"

What do you like best?

Very good for having numerous chats open at once, easy access to canned responses, help and support.

What do you dislike?

Could have a few more features for staff

What business problems are you solving with the product? What benefits have you realized?

Selling is made simple by managing through different pages providing reliable and trustworthy bits of information for clients.

...more
Source : g2crowd.com
(Reviewed on 23 April 2018)
Good enough

What do you like best?

I liked how easy it was to have multiple chats open at a time. Easy to keep track of who I'm speaking with and easy to send them links and documents. I even liked the color scheme to highlight which chats needed attention and which were idle. I also liked how we could extract information from the chatter before the chat even started. This helped me to keep track of who was in each chat, easily log the chatters information, and helped identify who the chatter was in case of disconnection.

What do you dislike?

I didn't like the client emotion reader, some words used may be negative, but that does not meant the client was unhappy. My company was unable to use the export feature to export the chat transcript. Sometimes it worked and it made our work so much easier, but other times we had to copy and paste the entire chat into our tracking system.

Recommendations to others considering the product

I recommend this over many of the other systems out there. The interface is more clear and easy to read. It is simple to learn and train others on as well.

What business problems are you solving with the product? What benefits have you realized?

Helped monitor the amount of people available on chat and easily transfer chats to co-workers. Also helped with tracking to see if a client was chatting in a lot and we could identify the general need for the chat

...more
Katie W.Source : g2crowd.com
(Reviewed on 31 March 2018)
Easy to use chat support

What do you like best?

I like how comfortable it was to get use to and get thit feel of how it works.

What do you dislike?

I didn’t like the incoming chat tones that it had, would sometimes startle me

What business problems are you solving with the product? What benefits have you realized?

Being able to do multiple chats at once and enables us to help more people at a time

...more
Read All Reviews

Videos on LiveEngage

LiveEngage Screenshots

LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson