LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.
|Support||24/7 (Live rep) Online||Customer Type||Freelancers Large Enterprises Medium Business Small Business|
|API||Contact||New York, NY|
|Deployment||SaaS/Web/Cloud||Category||Live Chat Software|
LiveEngage plans are tailored to your business. Contact vendor to request pricing.
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
I like LiveEngage for its easy to easy and very fordable. I like that the tool makes customer engagement easy.
No issues at all. The tool has been very instrumental.
I recommend this tool.
We use the tool for engaging with our customers.
I was using this chatting service for years and this service was suitable for me. A good one and provides a good chatting platform.
The only disadvantageous which saw from this live chat we cannot upload any screenshot from it. If you can fix it, this one will be the best live chat service ever.
It helped me for most of some difficult times. I do recommend this app for other users.
The capacity to pull reports, set custom dates and channel is extraordinary. This aides effectively track measurements, for example, normal cooperation times, hold up times, and any relinquished collaborations. LiveEngage makes tending to client concerns fast and simple continuously. Client account subtleties shows when the interaction is taken. The best thing about LiveEngage is their client support,their client support is remarkable.
We sincerely scarcely ever have down time with the item. Suits our organization needs up until this point and is reliable.
It gives you an approach to communicate with clients continuously. Its integration and support is incredible, I recommend.
LiveEngage fills in as a connection between us and our clients. To my organization,it has empowered us fragment web guests dependent on exercises, for example, the piece of our site they visit,how long they spend on a specific page ,their past interactions with our service agents and so forth. LiveEngage high adaptability and usefulness has enormously streamlined our lead securing endeavors.
The opportunity to make/setup campaigns to our specifications,ease of execution into sites, the measure of data that we're ready to track of our client's makes this instrument helpful. It enables us to distinguish troubled clients with negative assessments and structure some extra/imaginative ideas for them.
It's a great deal of substance by the by, the stage is basic and easy to use. There's nothing we aversion of LiveEngage.
Incredible Product and administration. In the event that you are searching for a simple to utilize, practical and a drawing in stage that meets your business prerequisites to get progressively inbound leads, accomplish higher transformation and give palatable client experience to your clients, your hunt should finish at LiveEngage.
We use LiveEngage for online client administration, website backing and deals support. Having the capacity to see what number of individuals on our site at any given time,helps me know which urban areas our advertising is the most grounded and getting the most consideration and which urban communities are getting the least measure of consideration. It is anything but difficult to talk with individuals, they simply click a catch and I get informed. Along these lines, everyone of our clients gets their inquiries replied.
I like how easy the interface is on LivePerson, we have been using this program for over 6 years now at our company and can honestly say it is the best chat tool to meet our business needs. We are a bank that services many different departments and LivePerson allows for streamlined reporting and monitoring for all our services.
I would like a different interface for the administrator to be able to view the active chats differently. Currently you have to click into each active chat and then you get a row of them on the bottom of the screen, it would be nice to be able to manage them more in a view.
This is a great chat tool for any company to utilize!
Our company currently uses LivePerson for online customer service, site support and sales support. The benefits to being able to chat with an agent are for our users who sometimes do not have the time to call in and can spend the time on chat verses the phone, these users genuinely give us higher rated feedback and like the online support.
I like the interface it is easy to use and type into. We have them fill out a pre survey to have their information handy
I dislike that the system will lag sometimes and sometimes people open up the chat window and never say anything and our policy we have to give them 7 mins to reply
Use it to have a different way of communicating
we give chat which gives the people that we talk to a chance to communicate when they can not talk on the phone or maybe they are deaf and this is one of the only ways they can communicate
Visitors can contact you immediately from your website to increase customer interaction and sales.
The pop up can be hard to see at times.
Quickly respond to customer needs.
Very good for having numerous chats open at once, easy access to canned responses, help and support.
Could have a few more features for staff
Selling is made simple by managing through different pages providing reliable and trustworthy bits of information for clients.
I liked how easy it was to have multiple chats open at a time. Easy to keep track of who I'm speaking with and easy to send them links and documents. I even liked the color scheme to highlight which chats needed attention and which were idle. I also liked how we could extract information from the chatter before the chat even started. This helped me to keep track of who was in each chat, easily log the chatters information, and helped identify who the chatter was in case of disconnection.
I didn't like the client emotion reader, some words used may be negative, but that does not meant the client was unhappy. My company was unable to use the export feature to export the chat transcript. Sometimes it worked and it made our work so much easier, but other times we had to copy and paste the entire chat into our tracking system.
I recommend this over many of the other systems out there. The interface is more clear and easy to read. It is simple to learn and train others on as well.
Helped monitor the amount of people available on chat and easily transfer chats to co-workers. Also helped with tracking to see if a client was chatting in a lot and we could identify the general need for the chat
I like how comfortable it was to get use to and get thit feel of how it works.
I didn’t like the incoming chat tones that it had, would sometimes startle me
Being able to do multiple chats at once and enables us to help more people at a time