Home/Live Chat Software/LiveEngage
Updated on: February 24, 2021
What is LiveEngage ?
LiveEngage - Live Chat Software : SaaSworthy.com
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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveEngage

Impress your website visitors with LiveEngage
(233 Ratings) Write Review

LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.

LiveEngage Features Show All Features

LiveEngage Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number New York, NY
Deployment SaaS/Web/Cloud Category Live Chat Software

LiveEngage Pricing

Pricing ModelFree Trial , Quotation Based
Custom
Custom

LiveEngage plans are tailored to your business. Contact vendor to request pricing.

Main features

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Text analytics to find Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LiveEngage FAQs

LiveEngage is Live Chat Software. LiveEngage offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about LiveEngage features.

LiveEngage provides a custom pricing for their software.

Learn more about LiveEngage pricing.

No, LiveEngage does not offer a free plan.

Learn more about LiveEngage pricing.

Yes, LiveEngage provides API.

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LiveEngage Reviews

OVERALL RATING
3.5
Based on 233 Rating(s)
Rating Distribution
  • 14.5 %
  • 11.4 %
  • 5.4 %
  • 0.6 %
  • 3.6 %
SHARE YOUR EXPERIENCE Write a Review
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PatriciaSource : trustpilot.com
(Reviewed on 24 August 2020)
Awesome Collaboration and Team Work

The LivePerson team has been awesome to work with, very patient and understanding of our unique needs. They have been supportive and helpful in the continuous building and optimization of our account.

...more
MikeSource : trustpilot.com
(Reviewed on 22 May 2020)
Great Support!

LivePerson offers great support and the messaging capabilities are exactly what we needed!

...more
Eun KimSource : trustpilot.com
(Reviewed on 15 May 2020)
Great platform

LivePerson has been a great partner for us in turning our business into a messaging-first company. Call centers are expensive and not as efficient as agents and bots handling conversations.

...more
SarahSource : trustpilot.com
(Reviewed on 14 May 2020)
Liveperson is our solution provider for…

Liveperson is our solution provider for WhatsApp for over a year now. We're a big travel app, and receive over +1000 conversations daily and our experience with LivePerson has been smooth. In terms of software, our agents found it very easy to use. In terms of support, our account team has been extremely supportive and proactive. Livechat technical support have shown significant improvement over the year. What I like the most, besides the support, is LP's conversation builder, makes building chatbots, even complex ones, simple with the dropdown interface. The report builder is also great, helped our operations teams track their performance and pinpoint improvement opportunities. My only recommendation would be to spend more time on the data metrics definitions documentation and formula calculation explanation.

...more
YaanSource : trustpilot.com
(Reviewed on 13 May 2020)
Thank you

Appreciate the superb support from your team.

...more
MarkSource : trustpilot.com
(Reviewed on 13 May 2020)
Proactive and helpful

Have managed my companies relationship with LivePerson for a number of years now and have always found the various account managers to be incredibly proactive in their approach and extremely helpful when call upon. Would thoroughly recommend.

...more
StefanSource : trustpilot.com
(Reviewed on 13 May 2020)
Market Leader in Live Chat & Messaging

Great platform and functionality, excellent support and guidance and help in introducing new features to your current set-up.We wouldn't use anyone else, we have the highest standards of customer service and this platform allows us to deliver this!

...more
AdamSource : trustpilot.com
(Reviewed on 12 May 2020)
Great system

Good, intuitive system. Always supply quick, helpful responses to emails.

...more
KevinSource : trustpilot.com
(Reviewed on 11 May 2020)
Second to None Customer Experience with LivePerson

LivePerson has helped our company engage with web visitors on a whole new level. Consumers get the level of attention they deserve while our representatives are able to handle many more conversations over chat instead of phone calls.

...more
StanleySource : trustpilot.com
(Reviewed on 11 May 2020)
We have been engaging LivePerson for…

We have been engaging LivePerson for our operations for many years and our experience with them is great. Their support is prompt and friendly and is willing to go the extra mile when we encounter issues during integration.

...more
Read All Reviews

Videos on LiveEngage

LiveEngage Screenshots

LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson
LiveEngage Demo - liveperson