LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.
| Support | 24/7 (Live rep) Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | New York, NY | |
| Deployment | SaaS/Web/Cloud | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
LiveEngage is Live Chat Software. LiveEngage offers the following functionalities:
Learn more about LiveEngage features.
Yes, LiveEngage provides API.
A guy named Tamir made a Demo with me , then he sent an email, and later on disappeared. I rarely come across with this kind of behavior in the business world. I now see the amounts of negative feedbacks, so I understand this is the way they run things there
Horrible customer service. Working with these folks are impossible. Tried to cancel my account and I was "outside" of the 30 day billing notice that they trap you in. So, now I'm paying for a service that I don't use for another 6 months. BEWARE!!
It has helped my business with web visitors based on activities such as the part of the site they visit, how long they spend there and their previous interaction.
Takes awhile to maximize the benefits of live engage. Cannot prioritize chats. Can only be taken in order received. Higher priority messages are sometimes waiting, causing issues.
I can login anywhere and be able to answer questions immediately. It’s a huge plus. I like that I can see what page customer is on when they’re chatting.
The chat feature is easy to integrate to your website, and the system is powerful. We used this for several years and we didnt have any issues with it.
After doing some looking we found another program at a fraction of the cost with more features. After contacting Liveperson to cancel our account, they gave us a lot of push back and said we needed to give several months notice in order to cancel our account.
It allows you direct and easy communication with your customers, this allows you to answer their questions almost immediately leading to moreo orders
We were a loyal customer for years. Our liveperson stopped working for two months because of an image issue in their backend - we were not notified. When we finally got it to work again, it would only work on and off. I was unable to reach a customer service rep on the phone no matter ow much I asked They refuse to call you. They will only let you live chat or email. I finally spoke with our "Customer Success Manager" about the issue and she refused to credit us for the two months and said she is going to almost triple our rate! Their pricing is already higher than all the plans on the market and they do not have any pricing transparency. Our Customer Success Manager asked why we were leaving (after we had gone back and forth for a week). I wrote the same thing as above and she said "Great. Your account will be cancelled in a month."Awful service. I don't know how they are still in business. Stay away!!
We were a loyal customer for years. Our liveperson stopped working for two months because of an image issue in their backend - we were not notified. When we finally got it to work again, it would only work on and off. I was unable to reach a customer service rep on the phone no matter ow much I asked They refuse to call you. They will only let you live chat or email. I finally spoke with our "Customer Success Manager" about the issue and she refused to credit us for the two months and said she is going to almost triple our rate! Their pricing is already higher than all the plans on the market and they do not have any pricing transparency. Our Customer Success Manager asked why we were leaving (after we had gone back and forth for a week. I wrote the same thing as above and she said "Great. Your account will be cancelled in a month."Awful service. I don't know how they are still in business. Stay away!!
If it was possible, I would give the company a 0 star. For a company that does live chat, it is impossible to reach a live support person. After using them for two years, we decided to cancel our account. It took us two days chatting with the chat bot to finally reach a person to cancel account. Even then, that is just a request to an account manager. The account manager responded that we are on a yearly plan though making monthly payment, and that we have to give at least a 30 day notice. So our plan had renewed for another year just weeks ago. There is no indication under account manager whether our plan is monthly or yearly. I would NOT recommend anyone to use LivePerson. Very shady company.
Connectivity is fast and easy to integrate
No customization of fields we can pass, only very few fields and those are too restricted in auth flow
LiveChat engagement for Customer Support
Terrible service. I was conned into signing up for their trial while I investigated their offerings with them and then trapped into a 12 month contract which I can’t use as the product doesn’t do what was promised. No recourse or escalation. Just a shoddy company which was so surprising.
Customer support is super quick and helpful.
Lack of customization options for the agent and no ability to send chat transcript to users.
Great use of the labeling system
