Home/Social Media Management Software/Sprinklr
Updated on: August 8, 2020
What is Sprinklr ?
Sprinklr - Social Media Management Software : SaaSworthy.com
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sprinklr

Puts out your fiery social media issues
(367 Ratings) Write Review

Sprinklr is the best-suited software for big enterprises with social media management needs on a large scale. It enables large enterprises to provide a pleasant social media experience for their clients. With features like social media content management and audience management, it allows you to create and post engaging content for the targeted audience. Its multi-user collaboration feature helps various users in a team to work together on a project. Other features include social media monitoring tools, advanced social media analytics, posts scheduling, customer engagement, etc.

Sprinklr Features Show All Features

Sprinklr Technical details

Support 24/7 (Live rep) Business Hours Customer Type Large Enterprises Medium Business
API NA Location / Phone Number New York, NY
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Social Media Management Software

Sprinklr Pricing

Pricing ModelFree Trial , Quotation Based
Custom
Custom

Sprinklr pricing plans are not publicly available. Contact Sprinklr for detailed and latest pricing.

Disclaimer: The pricing details were last updated on 09/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Sprinklr FAQs

Sprinklr is Social Media Management Software. Sprinklr offers the following functionalities:

  • Content Management
  • Analytics (Social Media)
  • Auto Publishing
  • Brand Tracking
  • Customer Engagement
  • Multi-User Collaboration
  • Posts Scheduling
  • Social Media Monitoring

Learn more about Sprinklr features.

Sprinklr provides a custom pricing for their software.

Learn more about Sprinklr pricing.

No, Sprinklr does not offer a free plan.

Learn more about Sprinklr pricing.

No, Sprinklr does not provide API.

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Sprinklr Reviews

OVERALL RATING
3.9
Based on 367 Rating(s)
Rating Distribution
  • 241
  • 93
  • 17
  • 11
  • 5
SHARE YOUR EXPERIENCE Write a Review
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Verified UserSource : trustradius.com
(Reviewed on 14 May 2020)
Amazing tool for social teams

Use Cases and Deployment Scope

We use Sprinklr to manage our entire social media network and community. It is the best tool we've used, we tested out several others and nothing compared to us being able to track, measure, publish, monitor, etc. We use it across all of the different marketing teams at our company. The issue it solves is that we have a very passionate and active social community and we are able to respond to thousands of messages a week, without missing a single one.

Pros and Cons

  • Community Management
  • Data
  • Publishing
  • Tracking
  • Listening
Edit
  • User Interface

Likelihood to Recommend

If you have multiple team members, a large social community, multiple channels to monitor, Sprinklr Modern Engagement is by far the best tool. It's so easy to monitor your channels, pull data, all with a few clicks.
Read this authenticated review

...more
User in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 07 October 2019)
"Robust platform"

What do you like best?

Ability to manage multiple channels across global markets within one unified dashboard.

What do you dislike?

Barrier to entry is higher than other tools. Because it's so sophisticated, it requires a lot of training and can take a while to become comfortable with it.

Recommendations to others considering the product:

Ensure wider team receives significant training. Think about how the engagement module connects with other modules.

What problems are you solving with the product? What benefits have you realized?

Rolling out streamlined community management processes. Increasing efficiencies by being able to respond to queries discovered within the listening module directly through the same platform.

...more
Erin DalySource : trustradius.com
(Reviewed on 14 May 2019)
Erin’s Sprinklr Review

Use Cases and Deployment Scope

Sprinklr is used at the corporate level to support brand Facebook and Twitter accounts as well as 250 location Facebook pages. Also used for listening purposes.

Pros and Cons

  • Easy mobile app for quick posting and moderation
  • Campaign and sentiment tracking
  • Easy to understand for non tech people
Edit
  • Built in sentiment tracker isn’t as sophisticated as it could be, almost all comments come up as neutral and need to be manually changed
  • Better communication between advertisers and social platforms. There are needs we have and we’d like to be able to help start those conversations with the publishers (ie. Instagram API connections)
  • Mobile app alerts for comments and posts

Likelihood to Recommend

Great for big corporations monitoring multiple pages across departments
Read Erin Daly's full review

...more
Source : g2crowd.com
(Reviewed on 17 April 2019)
""A decent client bolster apparatus.""

What do you like best?

The general format of Sprinklr Social and Messaging Suite is flawless and makes finding and arranging information simple. I like that we can redo the format to suit our inclinations. Makes the board of different social stages solidified and simpler to learn. Sprinklr has enabled our group to streamline movement crosswise over worldwide channels and organizations with resource the board, worldwide labeling structures, and predictable revealing.

What do you dislike?

Since the framework is intended for explicit use cases, the vast majority of the inconvenience shooting, falls on the person who sees how the usefulness is being utilized.

Recommendations to others considering the product:

Sprinklr has incredible assets that can be utilized for Paid social advertising, natural social showcasing, and network the board - the stage is best utilized when every one of the individual groups is exploiting the stage capacities.

What problems are you solving with the product? What benefits have you realized?

We utilized Sprinklr to survey execution over different campaigns, fabricate advertisements for Facebook and Instagram campaigns, and manufacture social listening questions to evaluate how individuals were responding to key minutes our business was related with.

...more
Source : g2crowd.com
(Reviewed on 13 November 2018)
"One of the best Social Customer service platform"

What do you like best?

Sprinklr makes it super easy to plan, implement, design & run any new program / process weather it's for Social Care / Proactive publishing. I have been using Sprinklr for more than 5 years now and Implemented multiple solutions to make Social Care a step easier every time for the Internal Teams to improve our customer's experience. It's easy to tell what's working and what's not with Sprinklr's robust reporting insights which provides you the flexibility to customize your reporting to see what you want and not stick to the standard reporting and metrics, to top all of this, Sprinklr let's you create a custom metrics with a combination of several metrics which adds to the flexibility and gives you what you need :

What do you dislike?

Sprinklr works best to our interest and tries to accommodate all the features / enhancement requests to match our needs. Having said, the delivery time is usually longer than promised.

Recommendations to others considering the product

One Stop Application that covers all your Social Team needs. Go for it!!

What business problems are you solving with the product? What benefits have you realized?

It's hard to complete the list of all the use cases that Sprinklr has helped us solve in the past few years. They constantly try to work with us and understand the issues and come back with a solution. I'm a fan of their Dev team sitting in India who make things truly easy!

...more
Source : g2crowd.com
(Reviewed on 28 October 2018)
"Great tool to have your Social Channels in Focus"

What do you like best?

Whatever needs to be in the Focus of your Social Channels, can be set up quickly with a few clicks - if you are familiar with listening and importing tools. The overall accessability is perfect. The user can interact very quickly with a Social Media user and the tool itself is "learning".

What do you dislike?

The complexity is growing as the tool itself is getting more and more advanced.

Recommendations to others considering the product

Fast and easy to use

What business problems are you solving with the product? What benefits have you realized?

To give immediate reaction and attention to critical issues. The user interface has been improved a lot and with this you can quickly switch between tabs for example to reach your recent dashboards

...more
Source : g2crowd.com
(Reviewed on 25 October 2018)
"best platform for all social media - social media at same place"

What do you like best?

that I have all of social media on the same place and schedule for posting

What do you dislike?

nothing special. I like this platform for social media

Recommendations to others considering the product

no, because I do not know someone who can use it, but if I will find someone who can will be use it I will recommendation this platform

What business problems are you solving with the product? What benefits have you realized?

That I have all of social media at the same place, I can made just one post for all soical media platforms. Schedule is best thing in this sprinkler platform.

...more
Source : g2crowd.com
(Reviewed on 24 October 2018)
"Sprinklr from a bug company perspective"

What do you like best?

The process is easy to get used to and the analitics provided really help.

What do you dislike?

Mostly easiness to do changes, eventhough they are done, they do take a while.

Recommendations to others considering the product

Review what your current products are, measure your capacity in terms of followers and reach and locate the product that best meets your needs. For us this was Sprinklr.

What business problems are you solving with the product? What benefits have you realized?

We don't miss any interactions, therefore we spend more time with our clients.

...more
Source : g2crowd.com
(Reviewed on 24 October 2018)
"Great enterprise solution for all our social needs"

What do you like best?

Sprinklr allows us to manage our social media needs in one system, without having to log in to added on products like some other tools require. Our drafting, scheduling, publishing, monitoring, assets, and analytics are all available in one account.

What do you dislike?

The governance is robust and highly customizable, which can make the set up and management a bit overwhelming on the backend. It took quite a bit of time before I felt completely comfortable with managing our enterprise system.

What business problems are you solving with the product? What benefits have you realized?

We're able to quickly and easily report on our brand health, pull analytics as needed, and we've greatly increased our efficiencies in managing our social media account content.

...more
Source : g2crowd.com
(Reviewed on 24 October 2018)
"The best social media tool "

What do you like best?

The reporting capability, the ability to see real-time metrics, the ability to visually see scheduled posts, the ability to add macros for quick and easy tagging

What do you dislike?

It is kind of buggy, but support is very responsive.

Recommendations to others considering the product

Be patient when you first start using it. Sprinklr is a beast with a lot of capabilities. It takes awhile to get the hang of it and use it to its full potential.

What business problems are you solving with the product? What benefits have you realized?

The metrics reporting capabilities cannot be beat. I am able to provide real-time metrics reports to other teams in little to no time. Creating and cloning reports is super simple as well.

...more
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Videos on Sprinklr

Sprinklr Screenshots

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Sprinklr Demo - Comprehensive content planner
Sprinklr Demo - Robust reporting dashboards
Sprinklr Demo - Enterprise-grade tiered approvals
Sprinklr Demo - Flexible monitoring dashboards
Sprinklr screenshot
Sprinklr screenshot
Sprinklr screenshot
Sprinklr Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Sprinklr Demo - Comprehensive content planner
Sprinklr Demo - Robust reporting dashboards
Sprinklr Demo - Enterprise-grade tiered approvals
Sprinklr Demo - Flexible monitoring dashboards
Sprinklr screenshot
Sprinklr screenshot
Sprinklr screenshot
Sprinklr Screenshots

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