What do you like best?
I like best that I can send a short message instead of a mail. And you see the profile of the person you are communicating with, that is top. And that I am able to help customers on different channels, not only via chat or email. For now there is no call service from groupon, so creating another way to be able to help customers is amazing. And also that there is a limited time given to solve the cases, makes my work challenging and I love challenging. If your work doesn't have a limit, it is no fun, you can do whatever you want at anytime, and that is no fun. What I like most is that the auto correction is amazing, you can not make a grammatical mistake towards the customer, everything is corrected for you. Love it.
What do you dislike?
I dislike that I can not see more about the person. And I would like to be on the facebook, twitter and instagram page of the company to be able to react on all comments and reviews the customers give.
Recommendations to others considering the product:
I advice others to use it, it is easy to use, pleasurable and makes your work easier.
What problems are you solving with the product? What benefits have you realized?
Well, I asked if we could chat with the customers and I did receive a feedback that it is possible, but my word doesn't allow it. If it would be possible to chat with the customers, it would be more fun and we would be able to help the customers faster and it would make them happy and sure that they are chatting with a real person.