Sprinklr is the best-suited software for big enterprises with social media management needs on a large scale. It enables large enterprises to provide a pleasant social media experience for their clients. With features like social media content management and audience management, it allows you to create and post engaging content for the targeted audience. Its multi-user collaboration feature helps various users in a team to work together on a project. Other features include social media monitoring tools, advanced social media analytics, posts scheduling, customer engagement, etc.
| Support | 24/7 (Live rep) Business Hours | Customer Type | Large Enterprises Medium Business |
| API | NA | Location / Phone Number | New York, NY |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Social Media Management Software |
Disclaimer: The pricing details were last updated on 09/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Sprinklr is Social Media Management Software. Sprinklr offers the following functionalities:
Learn more about Sprinklr features.
No, Sprinklr does not provide API.
Ability to manage multiple channels across global markets within one unified dashboard.
Barrier to entry is higher than other tools. Because it's so sophisticated, it requires a lot of training and can take a while to become comfortable with it.
Ensure wider team receives significant training. Think about how the engagement module connects with other modules.
Rolling out streamlined community management processes. Increasing efficiencies by being able to respond to queries discovered within the listening module directly through the same platform.
The general format of Sprinklr Social and Messaging Suite is flawless and makes finding and arranging information simple. I like that we can redo the format to suit our inclinations. Makes the board of different social stages solidified and simpler to learn. Sprinklr has enabled our group to streamline movement crosswise over worldwide channels and organizations with resource the board, worldwide labeling structures, and predictable revealing.
Since the framework is intended for explicit use cases, the vast majority of the inconvenience shooting, falls on the person who sees how the usefulness is being utilized.
Sprinklr has incredible assets that can be utilized for Paid social advertising, natural social showcasing, and network the board - the stage is best utilized when every one of the individual groups is exploiting the stage capacities.
We utilized Sprinklr to survey execution over different campaigns, fabricate advertisements for Facebook and Instagram campaigns, and manufacture social listening questions to evaluate how individuals were responding to key minutes our business was related with.
Sprinklr makes it super easy to plan, implement, design & run any new program / process weather it's for Social Care / Proactive publishing. I have been using Sprinklr for more than 5 years now and Implemented multiple solutions to make Social Care a step easier every time for the Internal Teams to improve our customer's experience. It's easy to tell what's working and what's not with Sprinklr's robust reporting insights which provides you the flexibility to customize your reporting to see what you want and not stick to the standard reporting and metrics, to top all of this, Sprinklr let's you create a custom metrics with a combination of several metrics which adds to the flexibility and gives you what you need :
Sprinklr works best to our interest and tries to accommodate all the features / enhancement requests to match our needs. Having said, the delivery time is usually longer than promised.
One Stop Application that covers all your Social Team needs. Go for it!!
It's hard to complete the list of all the use cases that Sprinklr has helped us solve in the past few years. They constantly try to work with us and understand the issues and come back with a solution. I'm a fan of their Dev team sitting in India who make things truly easy!
Whatever needs to be in the Focus of your Social Channels, can be set up quickly with a few clicks - if you are familiar with listening and importing tools. The overall accessability is perfect. The user can interact very quickly with a Social Media user and the tool itself is "learning".
The complexity is growing as the tool itself is getting more and more advanced.
Fast and easy to use
To give immediate reaction and attention to critical issues. The user interface has been improved a lot and with this you can quickly switch between tabs for example to reach your recent dashboards
that I have all of social media on the same place and schedule for posting
nothing special. I like this platform for social media
no, because I do not know someone who can use it, but if I will find someone who can will be use it I will recommendation this platform
That I have all of social media at the same place, I can made just one post for all soical media platforms. Schedule is best thing in this sprinkler platform.
The process is easy to get used to and the analitics provided really help.
Mostly easiness to do changes, eventhough they are done, they do take a while.
Review what your current products are, measure your capacity in terms of followers and reach and locate the product that best meets your needs. For us this was Sprinklr.
We don't miss any interactions, therefore we spend more time with our clients.
Sprinklr allows us to manage our social media needs in one system, without having to log in to added on products like some other tools require. Our drafting, scheduling, publishing, monitoring, assets, and analytics are all available in one account.
The governance is robust and highly customizable, which can make the set up and management a bit overwhelming on the backend. It took quite a bit of time before I felt completely comfortable with managing our enterprise system.
We're able to quickly and easily report on our brand health, pull analytics as needed, and we've greatly increased our efficiencies in managing our social media account content.
The reporting capability, the ability to see real-time metrics, the ability to visually see scheduled posts, the ability to add macros for quick and easy tagging
It is kind of buggy, but support is very responsive.
Be patient when you first start using it. Sprinklr is a beast with a lot of capabilities. It takes awhile to get the hang of it and use it to its full potential.
The metrics reporting capabilities cannot be beat. I am able to provide real-time metrics reports to other teams in little to no time. Creating and cloning reports is super simple as well.
