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About Sprinklr

Sprinklr is a comprehensive customer experience management software, which helps enterprises advertise, market, engage, research their clients across 11 messaging channels, 23 social channels, SMS, emails and chat. Businesses get access to four different products to expand as per their needs. The integrated products include Modern Research, Modern Care, Modern Advertising and Marketing, besides Modern Engagement and Sales. 100+ brands from all around the globe depend on Sprinklr to generate epic customer experiences. The platform with its integrated Sprinklr Sandbox feature helps users by supporting their application lifecycle management and change monitoring facilities without interrupting daily customer care. An AI technology deployed by the platform is capable of making 5 billion predictions on a regular basis, enabling brands to make comparisons between their own products and the industry-leading Digital CXM benchmarks in real-time. Moreover, it is available in 38+ languages making business easy.

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Screenshots & Videos

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Conversations screenshot
Publish screenshot
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours

Sprinklr Awards

Sprinklr Features

Social Media Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Posts Scheduling

Schedules your posts beforehand to post contents timely even in your absence

Multi-User Collaboration

Allows multiple users to work on one project to ensure effective team work

Multi-Account Management

Facilitates the usage of multiple social media account for a wider reach

Customer Engagement

Enables the brand to maintain contact with their potential customers

Brand Tracking

Helps to know the position of your brand on the social media network

Auto Publishing

Publishes scheduled posts as and when they become relevant

Analytics (Social Media)

Helps you analyse performance based on reaction to posts

Content Management

Helps you to create and customize your contents to make user and SEO friendly
Sprinklr Pricing

Free Trial


No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 21/06/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sprinklr Pricing.

Sprinklr Alternatives

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Sprinklr Reviews

User Rating

4/5 (Based on 1,359 Ratings)

Rating Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


User Sentiments

Comprehensive Social Media Management Capabilities, Robust Reporting and Analytics, Effective Customer Service Management, Streamlined Content Scheduling and Publishing

Steep Learning Curve, Occasional Software Glitches and Bugs, Limited Mobile App Functionality, Inconsistent Data Accuracy in Reporting

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Review Summary

Sprinklr garners praise for its robust social media management capabilities, including comprehensive publishing and scheduling tools, in-depth analytics, and effective campaign management. It is lauded for its user-friendly interface, customizable dashboards, and efficient collaboration features. Additionally, Sprinklr's customer support is highly regarded for its responsiveness and expertise. However, some users have expressed concerns about the complexity of certain features and have suggested improvements in reporting capabilities and pricing transparency. Overall, reviewers acknowledge Sprinklr's strengths in social media management but suggest room for improvement in specific areas.


  • Holistic social media management platform with endtoend solutions.
  • Robust analytics and reporting capabilities.


  • Steeper learning curve compared to simpler social media management tools.
  • Limited customization options for certain aspects of the platform.

Sprinklr Reviews

AI-Generated from the text of User Reviews

Videos on Sprinklr

Sprinklr Screenshots

Sprinklr FAQs

What is Sprinklr used for?

Sprinklr is Social Media Management Software. Sprinklr offers the following functionalities:

  • Social Media Monitoring
  • Posts Scheduling
  • Multi-User Collaboration
  • Multi-Account Management
  • Customer Engagement
  • Brand Tracking
  • Auto Publishing
  • Analytics (Social Media)
  • Content Management

Learn more about Sprinklr features.

What are the top alternatives for Sprinklr?

Does Sprinklr provide API?

Yes, Sprinklr provides API.

Sprinklr Contact

Vendor Details

New York, New York Founded : 2009

Contact Details

+1 917-933-7800

Social Media Handles

Grid Report for Sprinklr




Sprinklr Integrations


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