Home/Social Media Management Software/Sprinklr
Updated on: April 18, 2019
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Sprinklr - Social Media Management Software : SaaSworthy.com
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Sprinklr

Puts out your fiery social media issues
★★★★★
★★★★★
(323 Ratings) Write Review

Sprinklr is the best-suited software for big enterprises with social media management needs on a large scale. It enables large enterprises to provide a pleasant social media experience for their clients. With features like social media content management and audience management, it allows you to create and post engaging content for the targeted audience. Its multi-user collaboration feature helps various users in a team to work together on a project. Other features include social media monitoring tools, advanced social media analytics, posts scheduling, customer engagement, etc.

Sprinklr Features Show All Features

Sprinklr Technical details

Support 24/7 (Live rep) Business Hours Customer Type Large Enterprises Medium Business
API NA Contact New York, NY
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Social Media Management Software

Sprinklr Pricing

Pricing ModelFree Trial , Quotation Based
How much does Sprinklr cost ?
Sprinklr provides a custom pricing for their software.
Custom
Custom

Sprinklr pricing plans are not publicly available. Contact Sprinklr for detailed and latest pricing.

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Disclaimer: The pricing details were last updated on 09/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Sprinklr Reviews

OVERALL RATING
3.9
Based on 323 Rating(s)
Rating Distribution
  • 211
  • 85
  • 12
  • 10
  • 5
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Danielle B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
Robust features - but hard to navigate on your own

Pros: Features are robust, you can schedule content as well as manage to advertise directly through Sprinklr itself without having to manage content within each platform. 1 stop shop for all your social and advertising needs.

Cons: Expensive requires a lot of implementation time, need to have a representative fly out to train your team.

Overall: Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 March 2019)
Great platform, okay customer service

Pros: This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.

Cons: The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.

Overall: Great software. We use for many clients. If CS approved, it'd be great.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 March 2019)
Continuously Innovative

Pros: Sprinklr has continued to innovate as the social media industry has changed, which is something we have found really valuable. The software changes to meet the needs of our clients.

Cons: You have to be working with a certain amounts of accounts/clients to really make the investment worth it, as an agency.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 20 March 2019)
"Social Engagement "

What do you like best?

User friendly. Large display. Easy to customize dashboards and use multiple at a time. Batch option for archiving

What do you dislike?

Not easy to find solutions to issues. Not enough tools that are customizable. Cannot tell if more than one person is working in channel.

Recommendations to others considering the product

Every social engagement software has it perks and flaws. This by far has been the best one compared to most in the market.

What business problems are you solving with the product? What benefits have you realized?

Response time to posts. Building organic and stronger connections with our users. Escalating care issues quickly. Improving engagement on social media platforms

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 March 2019)
"Sprinklr Core"

What do you like best?

La capacidad de personalizar toda la taxonomía del sistema de cada entorno de cliente mediante el uso de campos personalizados y etiquetado. Los campos personalizados para el etiquetado tienen varios casos de uso y pueden resultar muy valiosos como formas de filtrar el rendimiento y los datos de compromiso

What do you dislike?

A diferencia de algunos de sus competidores, Sprinklr requiere administración central para grupos de usuarios más grandes para garantizar que cada usuario esté familiarizado con la idiosincrasia del entorno personalizado. En otras palabras, debido a que el sistema está diseñado para casos de uso específicos, la mayor parte de la resolución de problemas recae en la persona que entiende cómo se utiliza la funcionalidad.

Recommendations to others considering the product

Lo recomiendo, muy bueno.

What business problems are you solving with the product? What benefits have you realized?

El intercambio de contenidos y el intercambio de silos de comunicaciones en la educación superior demostraron ser los mayores problemas resueltos. La colaboración entre usuarios, departamentos y escuelas demostró ser el mayor beneficio, ya que la arquitectura del sistema fomentó las conversaciones sobre la estrategia de contenido y la creación de indicadores clave de rendimiento antes de embarcarse en informes de medición y análisis

...more
Florence L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 15 March 2019)
Complex UI, reoccurring reporting glitches

Pros: Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.

Cons: Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 March 2019)
"Fantastic Social Media Content Management Platform"

What do you like best?

They’re customer service is unparellled in the social content management field and they are always there to answer questions and problemshoot if there are issues

What do you dislike?

Sprinklr can at times be a bit complicated and is not as simple clear and intuitive as some of the other content management platforms

Recommendations to others considering the product

If you are looking for an advanced content management system for your social media advertising efforts, it may not be the cheapest but it’s certainly one of the best

What business problems are you solving with the product? What benefits have you realized?

Social media, content management, paid advertising, research, analytics, asset management, competitive analysis, performance metrics, organic advertising, posting, Facebook, Twitter, instagram, LinkedIn, Community Managemt

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 February 2019)
"Most content with content mgt!"

What do you like best?

Assess through metrics which content is most effective. Better roi

What do you dislike?

The learning curve takes a minute. Problematic as we are un rush

Recommendations to others considering the product

Do it!!!

What business problems are you solving with the product? What benefits have you realized?

What content is most effective for customers? Where should we deploy more and allocate more assets.

...more
Nicole M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
Still Learning

Pros: The convenience of posting to multiple platforms

Cons: Still trying to figure out what everything does

Overall: Still learning

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 31 January 2019)
"Sprinklr Core for Enterprise-wide use"

What do you like best?

The ability to customize the entire system taxonomy of each client environment by using custom fields and tagging. Custom fields for tagging have a number of use cases, and can prove highly valuable as ways of filtering performance and engagement data

What do you dislike?

Unlike a few of its competitors, Sprinklr requires central administration for larger user groups in order to ensure each user is familiar with the idiosyncrasies of the customized environment. In other words, because the system is designed for specific use cases, most of the trouble-shooting falls on the individual who understands how the functionality is being used

Recommendations to others considering the product

An incredibly comprehensive social media solution for publishing, engagement, monitoring, content planning, analytics and cross-user collaboration.

What business problems are you solving with the product? What benefits have you realized?

Content sharing and bridging communications silos in higher education proved to be the biggest problems solved. Collaboration across users, departments and schools proved to be the biggest benefit, as the system architecture fostered conversations about content strategy and creating key performance indicators prior to embarking upon measurement and analytics reporting.

...more
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Videos on Sprinklr Youtube Official Channel

Sprinklr Screenshots

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screenshots
Sprinklr Demo - Comprehensive content planner
Sprinklr Demo - Robust reporting dashboards
Sprinklr Demo - Enterprise-grade tiered approvals
Sprinklr Demo - Flexible monitoring dashboards
Sprinklr screenshot
Sprinklr screenshot
Sprinklr screenshot
Sprinklr Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Sprinklr Demo - Comprehensive content planner
Sprinklr Demo - Robust reporting dashboards
Sprinklr Demo - Enterprise-grade tiered approvals
Sprinklr Demo - Flexible monitoring dashboards
Sprinklr screenshot
Sprinklr screenshot
Sprinklr screenshot
Sprinklr Screenshots

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