Sprinklr is a comprehensive customer experience management software, which helps enterprises advertise, market, engage, research their clients across 11 messaging channels, 23 social channels, SMS, emails and chat. Businesses get access to four different products to expand as per their needs. The integrated products include Modern Research, Modern Care, Modern Advertising and Marketing, besides Modern Engagement and Sales. 100+ brands from all around the globe depend on Sprinklr to generate epic customer experiences. The platform with its integrated Sprinklr Sandbox feature helps users by supporting their application lifecycle management and change monitoring facilities without interrupting daily customer care. An AI technology deployed by the platform is capable of making 5 billion predictions on a regular basis, enabling brands to make comparisons between their own products and the industry-leading Digital CXM benchmarks in real-time. Moreover, it is available in 38+ languages making business easy.
| Support | 24/7 (Live rep) Business Hours | Customer Type | Large Enterprises Medium Business |
| API | Location / Phone Number | New York, New York | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Social Media Management Software |
Sprinklr is Social Media Management Software. Sprinklr offers the following functionalities:
Learn more about Sprinklr features.
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Yes, Sprinklr provides API.
What do you like best?
The ability to post to all my accounts and see all of my metrics in one place is so nice I use this very frequently in the student housing world because it shows me different markets that I can target. I love being able to see the multiple channels at a glance as well as sharing the boards in the SAM catalog for different content and the training videos that my company posts. The editorial calendar is one of my favorite things it allows me to plan out everything as well as being able to see if I need to post more or less based on if it is more or less full
What do you dislike?The photo cropping feature is not the best it could be so much better specifically when the aspect ratio is not correct for a specific platform. It would be nice to be able to have a cropping function that is preset for a specific platform. If we were able to do that would improve the flow of the program. It would be really nice if there was a way that I could see Dm's from Instagram and Twitter in a dashboard format. I think having something like that would allow me to quickly respond to my phone or computer more quickly which would help with customer service. It would also be nice if we could have an auto-response format that would be able to send a message if I am not available to respond as soon as the message comes through
Recommendations to others considering the product:I definitely recommend using the data to work towards gaining more engagement on posts.
What problems are you solving with the product? What benefits have you realized?Customer service is a big one being able to respond and categorize things makes it much easier to keep track of. Being able to have a section dedicated to resolving customer service is very nice.
What do you like best?
The tool is very Reloads very quickly and incoming volume will refresh frequently so that can track the SLA easily
What do you dislike?The tool will auto timeout for every 10 minutes
What problems are you solving with the product? What benefits have you realized?1) We are meeting our SLA's frequently
2) Addressing customer quires within the SLA limits
What do you like best?
the system is so fast. it can receive all messages from social media
What do you dislike?I do have too many things that I do not like
What problems are you solving with the product? What benefits have you realized?receiving messages from customer
What do you like best?
Dashboards, Engagement capabilities, the mob app and the export to different formats, PPT included!
What do you dislike?Befofore one of the release I could see the performance of the Assets (Asset Management) very visual with likes by network under the screenshot. Now it is not included.
What problems are you solving with the product? What benefits have you realized?We don't need to stay permanent in each of the social networks to check the interactions of followers and users. We can just open Sprinklr, create and customize columns and check what's happening. Also I can interact directly from Sprinklr.
What do you like best?
Hyper personalizable, great integration with 3rd party tools, 100% reliable plug-in with all supported social and messaging platforms. Planning, scheduling, monitoring, analytics, reporting, benchmarking - absolutely everything available one could even imagine they need.
What do you dislike?Big initial commitment in terms of personalizing and setup, but it pays dividends so not fair to call it a dislike.
Recommendations to others considering the product:Work with your onboarding team and take the initial time and setup investment seriously, more seriously that you'd like to. It will be worth it.
What problems are you solving with the product? What benefits have you realized?Planning, automating and scheduling, managing users and assigning tasks in one platform.
What do you like best?
The dashboards, because we can make a lot of anallicis.
What do you dislike?We didn't have all metrics um Instagram and Instagram Stories.
What problems are you solving with the product? What benefits have you realized?I don't need to extract datas manually.
What do you like best?
My favorite part about using Sprinklr for Modern Engagement is the easiness to exchange information across the company no matter how many social media profiles are connected and no matter where in the world your colleague is. It makes community management a lot more efficient, plus posting and reporting is easily done.
What do you dislike?With the amount of functionality available, it is not the easiest tool to use for those who are getting started. I often need to train my colleagues that don't use it on daily basis.
Recommendations to others considering the product:It's worth the money.
What problems are you solving with the product? What benefits have you realized?There is many but to mention a few:
1. Sprinklr users that don't have admin rights to social media platforms themselves, can be given access to respond to customer queries directly from Sprinklr.
2. It is possible to assign customer queries to other Sprinklr users to answer. No need to go back and forward via email when someone else has the answer.
3. Reports can be easily scheduled to inform the stakeholders automatically and they keep the standard looks so it's easy to compare them every time.
There is too many to name all the benefits!
What do you like best?
I like best that I can send a short message instead of a mail. And you see the profile of the person you are communicating with, that is top. And that I am able to help customers on different channels, not only via chat or email. For now there is no call service from groupon, so creating another way to be able to help customers is amazing. And also that there is a limited time given to solve the cases, makes my work challenging and I love challenging. If your work doesn't have a limit, it is no fun, you can do whatever you want at anytime, and that is no fun. What I like most is that the auto correction is amazing, you can not make a grammatical mistake towards the customer, everything is corrected for you. Love it.
What do you dislike?I dislike that I can not see more about the person. And I would like to be on the facebook, twitter and instagram page of the company to be able to react on all comments and reviews the customers give.
Recommendations to others considering the product:I advice others to use it, it is easy to use, pleasurable and makes your work easier.
What problems are you solving with the product? What benefits have you realized?Well, I asked if we could chat with the customers and I did receive a feedback that it is possible, but my word doesn't allow it. If it would be possible to chat with the customers, it would be more fun and we would be able to help the customers faster and it would make them happy and sure that they are chatting with a real person.
What do you like best?
How easy it is to keep track of all responses and the vast reporting tools.
What do you dislike?I dont like the steps it takes to close a response.
What problems are you solving with the product? What benefits have you realized?Making sure we respond to all complaints.
What do you like best?
You can get every attributes that you want.
What do you dislike?I haven't found anything that I don't like so far.
What problems are you solving with the product? What benefits have you realized?I needed data for dashbuilding and it helped me a lot.
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