Sprinklr

About Sprinklr

Sprinklr is a comprehensive customer experience management software, which helps enterprises advertise, market, engage, research their clients across 11 messaging channels, 23 social channels, SMS, emails and chat. Businesses get access to four different products to expand as per their needs. The integrated products include Modern Research, Modern Care, Modern Advertising and Marketing, besides Modern Engagement and Sales. 100+ brands from all around the globe depend on Sprinklr to generate epic customer experiences. The platform with its integrated Sprinklr Sandbox feature helps users by supporting their application lifecycle management and change monitoring facilities without interrupting daily customer care. An AI technology deployed by the platform is capable of making 5 billion predictions on a regular basis, enabling brands to make comparisons between their own products and the industry-leading Digital CXM benchmarks in real-time. Moreover, it is available in 38+ languages making business easy.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $299.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

91%
Momentum

71%
Popularity

91%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours

Sprinklr Awards

# 12 Highly Rated Software Social Media Management Software
Q3 2023

# 9 Most Popular Software Social Media Management Software
Q3 2023

# 9 Highly Rated Software Social Media Management Software
Q2 2022

# 4 Fastest Growing Social Media Management Software
Q2 2022

# 7 Most Popular Social Media Management Software
Q2 2022

# 9 Highly Rated Social Media Management Software
Q1 2021

# 10 Fastest Growing Social Media Management Software
Q1 2021

# 15 Most Popular Social Media Management Software
Q1 2021

Sprinklr Features

Show Feature Explanation

Social Media Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Posts Scheduling

Schedules your posts beforehand to post contents timely even in your absence

Multi-User Collaboration

Allows multiple users to work on one project to ensure effective team work

Multi-Account Management

Facilitates the usage of multiple social media account for a wider reach

Customer Engagement

Enables the brand to maintain contact with their potential customers

Brand Tracking

Helps to know the position of your brand on the social media network

Auto Publishing

Publishes scheduled posts as and when they become relevant

Analytics (Social Media)

Helps you analyse performance based on reaction to posts

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Sprinklr Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Pricing Plans

Advanced (Self-service only) $299.00 $299.00 per user / month

$299 per Seat per Month billed Yearly. Best suited for growing teams looking to enhance their social media management.

Features

Unlimited profiles on 10+ social and review channels
Unified inbox with contact history
Publisher and content calendar
Digital Asset and Campaign Manager
Omnichannel keyword monitoring and social listening
Omnichannel trend analysis, search and insights
Task management and automated quick actions
Smart AI Scheduler
Approval workflows and automations
Content Recommendations by OpenAI’s ChatGPT
Organic social reporting for 6 social channels
Engagement performance reporting
10+ brand insights reports
Competitive intelligence reports
Persona-specific dashboards

Enterprise Custom

Best suited for larger teams looking to ace social media management. Get a quote customized to your requirements.

Features

Includes features of Advanced plan, plus
Access to 30+ social and digital channels
Advanced analytics with custom metrics
AI bots on all channels
Global brand compliance and governance with Distributed
Localization support
Employee advocacy
Access to premium product implementation and onboarding
Access to professional digital transformation services
Access to premium training resources
Access to the Sprinklr Knowledge Base and Community
Omnichannel customer service with guaranteed SLAs
Dedicated customer success manager
In-depth social listening and AI-powered research with Sprinklr Insights
Advanced campaign planning and content marketing with Sprinklr Marketing
Omnichannel customer service with Sprinklr Service

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 21/06/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sprinklr Pricing

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Sprinklr Reviews

User Rating

4/5 (Based on 1,320 Ratings)

Rating Distribution

Excellent
24.9%
Very Good
54.6%
Average
13.9%
Poor
5%
Terrible
1.5%

User Sentiments

Comprehensive Social Media Management Capabilities, Robust Reporting and Analytics, Effective Customer Service Management, Streamlined Content Scheduling and Publishing

Steep Learning Curve, Occasional Software Glitches and Bugs, Limited Mobile App Functionality, Inconsistent Data Accuracy in Reporting

Do You Use Sprinklr?

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Review Summary

Sprinklr garners praise for its robust social media management capabilities, including comprehensive publishing and scheduling tools, in-depth analytics, and effective campaign management. It is lauded for its user-friendly interface, customizable dashboards, and efficient collaboration features. Additionally, Sprinklr's customer support is highly regarded for its responsiveness and expertise. However, some users have expressed concerns about the complexity of certain features and have suggested improvements in reporting capabilities and pricing transparency. Overall, reviewers acknowledge Sprinklr's strengths in social media management but suggest room for improvement in specific areas.