Home/Social Media Management Software/Sprinklr
Updated on: June 18, 2019
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Sprinklr - Social Media Management Software : SaaSworthy.com
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Sprinklr

Puts out your fiery social media issues
★★★★★
★★★★★
(327 Ratings) Write Review

Sprinklr is the best-suited software for big enterprises with social media management needs on a large scale. It enables large enterprises to provide a pleasant social media experience for their clients. With features like social media content management and audience management, it allows you to create and post engaging content for the targeted audience. Its multi-user collaboration feature helps various users in a team to work together on a project. Other features include social media monitoring tools, advanced social media analytics, posts scheduling, customer engagement, etc.

Sprinklr Features Show All Features

Sprinklr Technical details

Support 24/7 (Live rep) Business Hours Customer Type Large Enterprises Medium Business
API NA Contact New York, NY
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Social Media Management Software

Sprinklr Pricing

Pricing ModelFree Trial , Quotation Based
How much does Sprinklr cost ?
Sprinklr provides a custom pricing for their software.
Custom
Custom

Sprinklr pricing plans are not publicly available. Contact Sprinklr for detailed and latest pricing.

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Disclaimer: The pricing details were last updated on 09/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Sprinklr Reviews

OVERALL RATING
3.9
Based on 327 Rating(s)
Rating Distribution
  • 214
  • 86
  • 12
  • 10
  • 5
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Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 24 May 2019)
Soup-to-nuts social CMS tool

Pros: Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.

Cons: Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.

Overall: We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 03 May 2019)
"Sprinklr Social Media Review "

What do you like best?

Nice social listening, scheduling. I like seeing the posts that have been published.

What do you dislike?

Not having optimized times or first comment feature. Reporting isn’t customizable which is annoying. Also, takes a while to download.

What problems are you solving with the product? What benefits have you realized?

Mass scheduling, reporting for a group of 10 social media accounts under same management.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 17 April 2019)
""A decent client bolster apparatus.""

What do you like best?

The general format of Sprinklr Social and Messaging Suite is flawless and makes finding and arranging information simple. I like that we can redo the format to suit our inclinations. Makes the board of different social stages solidified and simpler to learn. Sprinklr has enabled our group to streamline movement crosswise over worldwide channels and organizations with resource the board, worldwide labeling structures, and predictable revealing.

What do you dislike?

Since the framework is intended for explicit use cases, the vast majority of the inconvenience shooting, falls on the person who sees how the usefulness is being utilized.

Recommendations to others considering the product:

Sprinklr has incredible assets that can be utilized for Paid social advertising, natural social showcasing, and network the board - the stage is best utilized when every one of the individual groups is exploiting the stage capacities.

What problems are you solving with the product? What benefits have you realized?

We utilized Sprinklr to survey execution over different campaigns, fabricate advertisements for Facebook and Instagram campaigns, and manufacture social listening questions to evaluate how individuals were responding to key minutes our business was related with.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 11 April 2019)
"I like it"

What do you like best?

Essential tools all in one place is great

What do you dislike?

The UI lags a bit when trying to make changes

What problems are you solving with the product? What benefits have you realized?

Allows me to schedule, post, respond to social

...more
Danielle B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
Robust features - but hard to navigate on your own

Pros: Features are robust, you can schedule content as well as manage to advertise directly through Sprinklr itself without having to manage content within each platform. 1 stop shop for all your social and advertising needs.

Cons: Expensive requires a lot of implementation time, need to have a representative fly out to train your team.

Overall: Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 March 2019)
Great platform, okay customer service

Pros: This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.

Cons: The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.

Overall: Great software. We use for many clients. If CS approved, it'd be great.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 March 2019)
Continuously Innovative

Pros: Sprinklr has continued to innovate as the social media industry has changed, which is something we have found really valuable. The software changes to meet the needs of our clients.

Cons: You have to be working with a certain amounts of accounts/clients to really make the investment worth it, as an agency.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 20 March 2019)
"Social Engagement "

What do you like best?

User friendly. Large display. Easy to customize dashboards and use multiple at a time. Batch option for archiving

What do you dislike?

Not easy to find solutions to issues. Not enough tools that are customizable. Cannot tell if more than one person is working in channel.

Recommendations to others considering the product

Every social engagement software has it perks and flaws. This by far has been the best one compared to most in the market.

What business problems are you solving with the product? What benefits have you realized?

Response time to posts. Building organic and stronger connections with our users. Escalating care issues quickly. Improving engagement on social media platforms

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 March 2019)
"Sprinklr Core"

What do you like best?

La capacidad de personalizar toda la taxonomía del sistema de cada entorno de cliente mediante el uso de campos personalizados y etiquetado. Los campos personalizados para el etiquetado tienen varios casos de uso y pueden resultar muy valiosos como formas de filtrar el rendimiento y los datos de compromiso

What do you dislike?

A diferencia de algunos de sus competidores, Sprinklr requiere administración central para grupos de usuarios más grandes para garantizar que cada usuario esté familiarizado con la idiosincrasia del entorno personalizado. En otras palabras, debido a que el sistema está diseñado para casos de uso específicos, la mayor parte de la resolución de problemas recae en la persona que entiende cómo se utiliza la funcionalidad.

Recommendations to others considering the product

Lo recomiendo, muy bueno.

What business problems are you solving with the product? What benefits have you realized?

El intercambio de contenidos y el intercambio de silos de comunicaciones en la educación superior demostraron ser los mayores problemas resueltos. La colaboración entre usuarios, departamentos y escuelas demostró ser el mayor beneficio, ya que la arquitectura del sistema fomentó las conversaciones sobre la estrategia de contenido y la creación de indicadores clave de rendimiento antes de embarcarse en informes de medición y análisis

...more
Florence L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 15 March 2019)
Complex UI, reoccurring reporting glitches

Pros: Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.

Cons: Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.

...more
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Videos on Sprinklr Youtube Official Channel

Sprinklr Screenshots

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Sprinklr Demo - Comprehensive content planner
Sprinklr Demo - Robust reporting dashboards
Sprinklr Demo - Enterprise-grade tiered approvals
Sprinklr Demo - Flexible monitoring dashboards
Sprinklr screenshot
Sprinklr screenshot
Sprinklr screenshot
Sprinklr Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Sprinklr Demo - Comprehensive content planner
Sprinklr Demo - Robust reporting dashboards
Sprinklr Demo - Enterprise-grade tiered approvals
Sprinklr Demo - Flexible monitoring dashboards
Sprinklr screenshot
Sprinklr screenshot
Sprinklr screenshot
Sprinklr Screenshots

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