Sprinklr Service

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About Sprinklr Service

Deep Dive with Clara AI

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions.

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Pricing

Free Trial Not Available
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

Large Enterprises

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Sprinklr Service Awards

# 12 Highly Rated Software Contact Center Operations Software
Q3 2023

# 9 Most Popular Software Contact Center Operations Software
Q3 2023

# 9 Highly Rated Software Contact Center Operations Software
Q2 2022

# 4 Fastest Growing Contact Center Operations Software
Q2 2022

# 7 Most Popular Contact Center Operations Software
Q2 2022

# 9 Highly Rated Contact Center Operations Software
Q1 2021

# 10 Fastest Growing Contact Center Operations Software
Q1 2021

# 15 Most Popular Contact Center Operations Software
Q1 2021

Sprinklr Service Features

Show Feature Explanation

Show Missing Features

Contact Center Operations Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%

Speech and Text Analytics

Allows to analyze calls and chats for keywords, compliance, and customer mood

Workforce Management

Provides robust data on your full-time, part-time, and contingent workforce

Call Routing

Directs calls to the appropriate agent or department

Knowledge Base Integration

Connects contextual help to external documentation or support portals.

Helpdesk Integration

Offers seamless integration with help desk software to provide efficient incident and request management.

Real-time Dashboard

Provides easy visualization of the latest data

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Multi-language Support

Available in multiple languages to support global customers

Predictive Dialer

Automatically dials to list of phone numbers

IVR Support

Interactive voice recognition routes the caller to the right agent

Callbacks

Offer callbacks to avoid long waits

Social Listening

Monitors brand mentions and analyzes sentiment across social media platforms.

Performance Scorecards

Assists in systematically evaluating and displaying employee performance metrics

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Sprinklr Service Pricing

Free Trial

Not available

Credit Card Required to Get Started

Pricing Options

Premium Plans ( Quotation Based )

Sprinklr Service Custom

Custom, quote-based pricing

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 21/06/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sprinklr Service Pricing

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Sprinklr Service Reviews

User Sentiments

Comprehensive Social Media Management Capabilities, Robust Reporting and Analytics, Effective Customer Service Management, Streamlined Content Scheduling and Publishing

Steep Learning Curve, Occasional Software Glitches and Bugs, Limited Mobile App Functionality, Inconsistent Data Accuracy in Reporting

Do You Use Sprinklr Service?

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Review Summary

Sprinklr garners praise for its robust social media management capabilities, including comprehensive publishing and scheduling tools, in-depth analytics, and effective campaign management. It is lauded for its user-friendly interface, customizable dashboards, and efficient collaboration features. Additionally, Sprinklr's customer support is highly regarded for its responsiveness and expertise. However, some users have expressed concerns about the complexity of certain features and have suggested improvements in reporting capabilities and pricing transparency. Overall, reviewers acknowledge Sprinklr's strengths in social media management but suggest room for improvement in specific areas.

Pros

Holistic social media management platform with endtoend solutions.
Robust analytics and reporting capabilities.

Cons

Steeper learning curve compared to simpler social media management tools.
Limited customization options for certain aspects of the platform.

Sprinklr Service Reviews

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Sprinklr Service FAQs

What is Sprinklr?

Sprinklr is an AI-native Unified Customer Experience Management (Unified-CXM) platform built for global enterprises. It brings together marketing, social media management, customer service, and consumer intelligence on a single-codebase architecture, so brands can deliver consistent, personalized experiences across 30+ digital channels.

How much does Sprinklr cost?

Sprinklr uses a subscription-based pricing model customized to each enterprise's requirements. Pricing is structured around product modules selected, number of user licenses, channel and message volume, and contract term length (typically 12, 24, or 36 months). All pricing is quote-based for enterprise deployments.

Does Sprinklr offer a free plan?

No, Sprinklr does not offer free plan.

Does Sprinklr provide API?

Yes. Sprinklr provides comprehensive RESTful APIs with webhooks for custom integrations.