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Sprinklr is the best-suited software for big enterprises with social media management needs on a large scale. It enables large enterprises to provide a pleasant social media experience for their clients. With features like social media content management and audience management, it allows you to create and post engaging content for the targeted audience. Its multi-user collaboration feature helps various users in a team to work together on a project. Other features include social media monitoring tools, advanced social media analytics, posts scheduling, customer engagement, etc.
| Support | 24/7 (Live rep) Business Hours | Customer Type | Large Enterprises Medium Business |
| API | NA | Contact | New York, NY |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Social Media Management Software |
Disclaimer: The pricing details were last updated on 09/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.
Cons: Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.
Overall: We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
Nice social listening, scheduling. I like seeing the posts that have been published.
Not having optimized times or first comment feature. Reporting isn’t customizable which is annoying. Also, takes a while to download.
Mass scheduling, reporting for a group of 10 social media accounts under same management.
The general format of Sprinklr Social and Messaging Suite is flawless and makes finding and arranging information simple. I like that we can redo the format to suit our inclinations. Makes the board of different social stages solidified and simpler to learn. Sprinklr has enabled our group to streamline movement crosswise over worldwide channels and organizations with resource the board, worldwide labeling structures, and predictable revealing.
Since the framework is intended for explicit use cases, the vast majority of the inconvenience shooting, falls on the person who sees how the usefulness is being utilized.
Sprinklr has incredible assets that can be utilized for Paid social advertising, natural social showcasing, and network the board - the stage is best utilized when every one of the individual groups is exploiting the stage capacities.
We utilized Sprinklr to survey execution over different campaigns, fabricate advertisements for Facebook and Instagram campaigns, and manufacture social listening questions to evaluate how individuals were responding to key minutes our business was related with.
Essential tools all in one place is great
The UI lags a bit when trying to make changes
Allows me to schedule, post, respond to social
Pros: Features are robust, you can schedule content as well as manage to advertise directly through Sprinklr itself without having to manage content within each platform. 1 stop shop for all your social and advertising needs.
Cons: Expensive requires a lot of implementation time, need to have a representative fly out to train your team.
Overall: Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time
Pros: This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.
Cons: The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.
Overall: Great software. We use for many clients. If CS approved, it'd be great.
Pros: Sprinklr has continued to innovate as the social media industry has changed, which is something we have found really valuable. The software changes to meet the needs of our clients.
Cons: You have to be working with a certain amounts of accounts/clients to really make the investment worth it, as an agency.
User friendly. Large display. Easy to customize dashboards and use multiple at a time. Batch option for archiving
Not easy to find solutions to issues. Not enough tools that are customizable. Cannot tell if more than one person is working in channel.
Every social engagement software has it perks and flaws. This by far has been the best one compared to most in the market.
Response time to posts. Building organic and stronger connections with our users. Escalating care issues quickly. Improving engagement on social media platforms
La capacidad de personalizar toda la taxonomía del sistema de cada entorno de cliente mediante el uso de campos personalizados y etiquetado. Los campos personalizados para el etiquetado tienen varios casos de uso y pueden resultar muy valiosos como formas de filtrar el rendimiento y los datos de compromiso
A diferencia de algunos de sus competidores, Sprinklr requiere administración central para grupos de usuarios más grandes para garantizar que cada usuario esté familiarizado con la idiosincrasia del entorno personalizado. En otras palabras, debido a que el sistema está diseñado para casos de uso específicos, la mayor parte de la resolución de problemas recae en la persona que entiende cómo se utiliza la funcionalidad.
Lo recomiendo, muy bueno.
El intercambio de contenidos y el intercambio de silos de comunicaciones en la educación superior demostraron ser los mayores problemas resueltos. La colaboración entre usuarios, departamentos y escuelas demostró ser el mayor beneficio, ya que la arquitectura del sistema fomentó las conversaciones sobre la estrategia de contenido y la creación de indicadores clave de rendimiento antes de embarcarse en informes de medición y análisis
Pros: Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.
Cons: Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.
